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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
It s Chelle
a month ago
Nancy and the Pep Boys team in Torrance did an excellent job on my brakes. I was hearing the sensors and decided to go in for a brake inspection. They checked and provided a detailed assessment with estimate. Upon approval they worked quickly to complete my service needs and get me back on the road quickly. Thank you! I would recommend them to anyone. Service is friendly, fast, and well done
Ellen DuVan
2 months ago
As usual this store was a disappointment. Tried for even a car battery in past years and always got a mean attitude.I bought tires less than ten thousand miles ago at a now closed pep boys. Went to this one. On the phone was told honoring the warranty shouldn't a problem. Well, I get there and it is a problem. All four tires are separating (delaminating) I need new tires. This store said tough, you bought them at a now closed store so we have no record of your tires. "This happens every day, so what."The flippant attitude was just uncalled for. It is a corporation. How do you not have records? Ans if this happens every day how do you not help your customers?!?!My tires lasted less than ten thousand miles! Your solution is sell me four more?!?!??? 1, your tires were defective. 2, you didn't honor your corporate warranty.Why would I let you hustle me into four new defective tires????Rather glad I have nothing left on my car now from pep boys. I never have to go back and never have to waste money on useless warranties
Brendan Noonan
2 months ago
Don't go there if you have an urgent problem. I got a nail in my tyre on way to airport. Told the totally unhelpful woman at reception about my situation and she said I have customers booked in. Explained I had a flight to catch but same answer. Then asked if I wait will it get done in time- her answer I can't tell you when. She really needs to go to charm school. Totaly unsympathetic.
Siarhei Paplauski
2 years ago
When I first got to know this service about 6 years ago, it was really good. But something went wrong: there is no guarantee that the service will start at the appointed time, once I had to wait almost 2 hours. The culture of attitude to the car is very low. During this time, I managed to damage the rims, wrinkle the decorative plug in the center of the rim's. Once they just forgot to insert it. Tire pressure is not set accurately and not in accordance with the technical standard of the car. Neatness and cleanliness are not here: be sure to get a dirty steering wheel, fingerprints on the panel and dirty thresholds and rugs that cannot be washed from traces of oil and other technical contaminants. Why am I still being served here? There are favorable purchase conditions and a service contract, but taking into account all of the above, I will probably buy the following tires from another company.
SUSAN VAN BUREN
5 months ago
Chiristine was very helpful in assisting me to get my car serviced as soon as I arrived for my scheduled appointment. She looked over my request, checked for parts, wrote up my paperwork, and had the guys get started. I returned at the appointed time and my car was ready to go! Thanks Pep Boys!
julie keegan
3 months ago
Boy was I blessed with the availability of a next day appt for an oil change w/ synthetic blend AND the price was excellent. Great work these guys and girls.Thanks again Pep Boys. Julie Keegan.
Alina Lee
a month ago
Went to 3 different establishments before going to Pep Boys for a battery purchase and installation. I was left more distraught than when I came in. Pep boys was reassuring, efficient, thorough, and most importantly kind.
Tom Saldivar
4 months ago
Nancy, the service advisor was very prompt and professional and knowledgeable. Jorge, the tech was also very thorough and neat. No grease stains on our vehicle. Thankyou
Julie Armendariz
3 months ago
So grateful to those who worked on a holiday, and did it with kindness, friendliness, and didn't take all day. Honored a coupon, and took care of my cars needs. Thank you
Darlene
4 months ago
Pep Boys Sepulveda Blvd Torrance excels in providing quality customer service. The manager Abraham is always very knowledgeable and thorough. If you're looking for a shop that provides assurance and satisfaction, this is the place to go.
Joanne Brophy
6 months ago
Both Nanci and George are very caring and honest towards their customers (which isn't always easy to find). They go beyond to make your repair service as easy and price conscience as possible! You won't regret taking your car to them.
steve baylie
4 years ago
So you need an oil change and have a job that doesn't allow you take off during the daylight hours to get that done....here you go; they are open until 8pm, what a novel idea.All the employee's were good.Christina that checked me in and answered the phone when I called for pricing and wait time estimate prior to arrivalService Tech who changed the oil and advised on the tire rotation cancellation due to wear on the tires.Jason who cashed me out when it was time to pay up*Make sure to get their website coupon and save $$$Time Served 1 hour which is fairPrice for the work $53 *(Going rate for Just Tires next door also)5qt's Full synthetic with oil filter and offered tire rotation.*******BIG stars for not trying to upsell on service or parts******
JOEFERNY
6 months ago
If you want good service come to this location! Highly trained experts at this location. Don't take your car anywhere else. I assure you bring it here you won't regret it
Sharon Givens
9 months ago
My husband took our car to local Pep Boys for oil change and to rotate tires. He was very happy with service and the personnel with whom he had contact. The job was quickly done. It s nice to have this service in our local community close to home.
Daniel Duarte
5 months ago
I made an appointment to have a leaky tire repaired, and the manager complained that I should be patient, after waiting over an hour, because there was a lot of cars ahead of me, so then I asked, what s the value of an appointment? And they didn t know.
S Hansen
5 months ago
Nancy the sales rep was very nice and knowledgeable, I got four new tires at a reasonable price, I will be coming back for an oil change here too
Jose Pena
2 months ago
Top notch work here. Friendly mechanics and there alignments are centered perfectly.
Ed T.
5 months ago
Needed help with a bad valve stem. They got me in and out quick. Great service!
Clete Reed
9 months ago
My 2001 pathfinder wouldn't start. Had to have it towed to the shop. Abraham verified that the starter did fail. They were able to install a new one and then we were on the way. Excellent job. Always for quick repairs their the best.
ALEX FREITAS
6 months ago
Thank you Ismael at Pep Boys in Torrance for excellent help and customer service! Much appreciated today in a stressful car broken down situation.. many thanks AgainAlex Freitas
Jinsoo Joh
5 months ago
service was excellent and the price they offer was reasonable and coupon really helpful.
Margara de la Cruz
a year ago
Poor service. I made an appointment for 1:30pm and received a call at noon to be there by 12:30pm. I explained I was at another appointment and that would not work, hence why I made an appointment for 1:30pm. It was just an oil change. At no point in that phone call was I told there were issues at this location. The receptionist was in the phone when I arrived, and after waiting 15 minutes to be acknowledged, a gentleman walks in and stands in line behind me, then another employee comes over to help him first. He was a walk in and did not have an appointment as I did. An oil change took almost 2 hours and the inside of my beige car was full of oil stains. I asked questions about certain issues I e noticed with my car and I was told the mechanic that JUST looked and worked on my car was too busy. They did not put anything down on my seats, my carpets, nothing. I will never take my car there again and I definitely do not recommend.I ll stick to jiffy lube
Neville Milburn
4 months ago
Car was a little dirty and smelled like someone had smoked in it. Service from employees was excellent
Bessy Veloira
a year ago
They are so helpful and they always have time to help your problem in your car. I really appreciate all the help that Abraham did for me. He is a very knowledgeable person and also a person that you can trust. You can find him at Pep Boys in Sepulveda Blvd in Torrance, Ca. Thank you for the amazing job.
Ryan Strong
a year ago
Alvin and Nancy are the best! I walked in and asked if they could change my headlight and they fixed it right then and there in less than 5 minutes. They provided great service and I appreciate everything they did! I would highly recommend everyone come to pep boys on Sepulveda Blvd. in Torrance.
Rich
7 months ago
Just had a new set of Cooper tires installed by Pep Boys on Sepulveda in Redondo Beach california. They did it in about an hour and a half hours and were professional and friendly. It was my best experience buying a set of tires.
Genevieve Friend
a year ago
I have been going to pep boys for years. Just got my battery changed out. They were accommodating and fast but boy have prices gone up. I did not have time to shop around but the price they charged was the same as their on line pricing so I was ok with it.
Miki Kimura
a year ago
I would give a 5 star rating on the technician named Abraham, who was very helpful and generous enough to take my last minute call (50 minutes before closing) and squeezed me in for tire puncture repair. Impressed with his level of customer-oriented service provided.He deserves a raise. However, I had no words for the lady behind the counter as her rude and bad attitudes were totally unacceptable.
Noah Murray
2 weeks ago
Service was great and quick thank you guys
Oladipo Williams
a year ago
I received top notch Service at this Location and have decided to Make it My main Pep Boys Location. The Honesty Level here is absolutely Amazing and would Recommend this Location to the Entire World. Thank you !