Penske Buick GMC of South Bay Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Blumenthal
3 years ago
This place is amazing! I bought my "Caddy" 6 mos ago. I stopped in to get a little help with all of my new "gadgets". My salesman Philip happened to be there. He remembered who I was. LOVE this! Now THAT'S what I call customer service! Yup, they will have me as a customer for many years!

  Carl Bernal
6 years ago
I receive top notch service. My service rep is very thorough in his explanation of what is in need of service and what it will cost. The waiting areas are comfortable offer a variety of refreshments and of course the car wash is well done too. I leave with a smile on my face!

  Rodney L Beckles
4 years ago
I went here to test drive a vehicle with my daughter. The place was clean and the staff was friendly, knowledgeable, and professional. There wasn't any pressure to buy anything, as we were there just to look, and they respected that. There also wasn't a discussion about pricing, but I would give them an opportunity in the future if I decided to buy a vehicle from them.

  Ken H
3 years ago
Extremely poor customer service when it comes to helping you save any money at all on service, especially after market service. Have a cross threaded oil pan? Their recommendation, replace the whole thing, have a leaky gasket on your radiator? They will sell you a whole new radiator. Be prepared if you go in for a simple oil change to be presented with 2-6 thousand in optional repairs to make you feel great the rest of the week.

  John Kallie
5 years ago
Very impressive dealership, great people, no games or tricks. I bought a new SUV here after visiting 5 other dealers. I'm so glad I found them and will go back again for my next purchase. I highly recommend you give them a chance if looking for a GM auto!

  Lonnie Jones
4 years ago
It was my first time there. I came in thinking I needed a throttle body cleaning, but German Vasquez, listened to my concern, and was able to explain the issue without my truck needing to be serviced. I appreciate his honesty and professionalism.

  Sandi Quiller
3 years ago
Waiting room chairs are too low for anyone over 19 years of age. Very uncomfortable. We waited at least 2 hours for a new remote and key to be programmed to vehicle . No one came to check how we were doing periodically

  Christal Smith
4 years ago
Penske Buick GMC treated me very professionally. They took care of my car's issue, thoroughly. Everyone said, " Hello" and/or asked if I had been helped. I received updates via text and email. Payment for the service received handled while I was seated. I didn't have to walk to a different location. Overall, go check Penske Buick GMC out!

  [email protected] Mariaine
3 years ago
Each time I come to get a recall the staff is magnificent. Today I was attended by Carlos and he made my day, the job was quick and easy. Thank you guys for being so helpful and amazing.

  Paul Metoyer
6 years ago
Horrible company, don't return calls nor give a hoot about anyone. They actually cop an attitude when you call to request from them status of your repair. I guess they feel we are stuck with them for repairs and service so why bother. Rediculliois way of doing business!

  Eric Rivers
3 years ago
I've always dealt with my man Fred and I'm sad to see him go. The service department is always clean and everyone is friendly. I recommend them to any cadillac owner.

  Gregory Willis
5 years ago
Service rep Mike Palmer is the best. The financial staff is wonderful like family. A shout out Daniel, Adam and Jesus.

  Pat Nguyen
11 months ago
Terrible! Twice I had to wait over 3 hours just for a oil change riduclous

  Robert Stanton
a year ago
Service was excellent, for my routine oil change and tire rotation.

  Lucy Leon
4 years ago
I love this dealership. We've gotten our last 2 cars here. Jesus is the nicest most helpful salesperson

  Rogena Waialae-Wightman (Gena)
6 years ago
My husband got the Cadi he wanted, and I negotiated the price and interest rate that I wanted. Alex is a good salesman.

  Richard Rmcelheny
5 years ago
Good cars but not as tight as a MERCEDES. 60 to 70.000$ Go ahead I know if I had that much money MERCEDES GETS ME REALLY EXCITED TO !!

  Cynthia Perez
4 years ago
We arrived @ 1:50 pm on 12/30/19 to test drive a vehicle. 2.10 hours later, a test drive occurred in a vehicle minus our requested specs. Very disappointing.

  v v
6 years ago
I never go back, they do not know how to serve clients they believe they are gods, most do not pay attention when you tell them something

  Mildred Walker
5 years ago
In and out. Always great service. Fred Wilson is the best service advisor ever.

  M. Shaheed Aadam
5 years ago
They always take care of my vehicle. I've been going here for years.

  Rudolph Rysanek
6 years ago
The best dealership in the doorway for repairs. Being going there for the last 10 years and always on par

  Garry Bradley
6 years ago
Great place to get your car serviced had to buy a car I'm sure

  Lyrics Anonymous
4 years ago
My car was there for 6 hours, nothing got done...and I spent $160, never going back there.

  Warren Marr
3 years ago
Great place to go and get my GM cars serviced

  Lofton Ware
3 years ago
I am pleased with the service the i received excellent.

  Marie Gunter
6 years ago
BEST PLACE EVER. MR O'RILLEY IS OMG, THE ABSOLUTE BEST

  Barry
4 years ago
Looking for parts 4 my old truck, but truck is now to old. Friendly staff

  Michael McMearn
5 years ago
Excellent service and very professional/friendly

  Bryan Lee
4 years ago
Darin our sales guy was awesome.