Chrysler Dodge Jeep Ram Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Smith
3 months ago
Good service center. Online booking for regular service is great. Communication is good while work is being carried out. Betsy and John have both always been really good to work with.

  Allen Smith
2 years ago
I had to beg for an appointment for starters. I felt as if I was inconveniencing the person helping me. I got an appointment for the next day at 9am so I arrive on time to drop my car off and (meantime I received a text to trade in or buy a new Jeep) came back at 330 from then to maybe 5 no one knew anything about my car. The person I dropped it off with even looked me in the eye and said another person dropped my car off . I go to my car and saw nothing was done and was told I didn t have to pay for the service for the inconvenience. Once I saw the workmanship I said I ll pay just to have it done properly The only saving grace was another manager that said he d order the part again and make it right. At this very moment I have no confidence in this location.

  S. Gray
2 years ago
I have a tough time going from Acura to Dodge service centers. The attention to detail just suck at Dodge. The one bright spot this service center had WAS Yeimy Beltran and for whatever reason she's no longer here. Dear this service department,FIND YEIMY AND MAKE HER THE MANAGER or offer a practice to ensure that the WHOLE CAR is taken care of. I should not have to return days later for an oil change after spending $1000 with having my truck for two days.

  Dave Julin
3 months ago
Recommend getting an appointment for a service. Web site very poor and hard to use

  Vikki Lam
11 months ago
Fourth time we dropped off our Dodge ram City ProMaster the same thing which is the air conditioner.This is the timeline:1) one AC leak is at the hose from the compressor to the condenser and the hoses on backorder several weeks waiting for a new hose.2) they report back and say they didn't really need to change a hose and they only needed to change the seals of the hose.3) AC leaks out again and they looked at the compressor (which is what the hose are attached to on one end) and change that out.4) AC leaks out again and they change the seals again.The fourth time it was "fixed" we let it sit and finally tested it at the dealership before driving off of the dealership and the AC was warm again. It's been 7 months total! I feel like they should extend the warranty on the whole car!!! When does a lemon law apply? Summer is coming up!!!Vikki

  Steve Davis
7 months ago
10 days and couldn't get the job done. Charged me for service that was not done. Emptied my gas tank and took all the quarters from my console.

  David Gordon
11 months ago
Nice people, but under staffed and clearly lacking in maintenance capacity right now. They can t service trucks right now which is a bit odd and they don t have a plan on when they will service trucks again.

  Sandra Conway (Sandy)
2 years ago
Well, we were a bit disappointed, not in the people but the stock on hand. Eric, our salesman, was very knowledgeable & up-front about everything. We're looking for a truck & they didn't have any stock of what we were looking for. The Pandemic has hurt the auto manufacturers a lot, not providing parts, so stack is low on the cars that are not the hot items. Not The dealer or sales staff problems!

  Darrell Turner
2 years ago
My wife and I took her car to Dodge for repair and gave them special instructions to use the the key, of course we get the car back and the key is broken!

  Chris Fouts
2 years ago
It took them over 5 hours to do a simple oil change.

  Kristen Kirst
a year ago
The service is extremely underwhelming. I ll leave it at that!

  Carla Griggs
3 years ago
Thanks Edgar your services were greatly appreciated

  Steve Quintero
2 years ago
Quick and Friendly Service every time.

  pc4437
2 years ago
Happy with costumer service.

  Leroy Saunders
3 years ago
Good people here!

  Darolin Piedrasanta
2 years ago
Terrible customer service They told me that it would be better to buy a cheaper car without knowing what purchasing possibilities I have and I bought my car at Chrysley in downtown just because it won't let me give it zero star I won't give it to themP�simo servicio al cliente me indicaron q mejor fuera a comprar un carro m�s econ�mico sin saber q posibilidades adquisitiva tengo y compre mi carro en chrysley de downtown solo xq no me deja darle cero estrella no se la doy

  justin Youn
2 years ago
The service has improved a lot compared to before. .

  Margarito Jasso
3 years ago
Good service, and excellent attentionBuen servicio , y excelente atenci�n