AutoNation Acura South Bay

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lexie Marshall
3 days ago
I love this dealership. Every time I go. I get the best quality of work and service. Kelly was absolutely great as always! He's such a pleasure to work with, very friendly and informative. He goes out of his way to help you and give you key tips on how to keep your car running & performing good.

  Jared Soares
4 months ago
Transparent, friendly, effortless transaction - Angel's demeanor on the phone was friendly and accommodating, despite the fact that I had called near closing time. It may have been a few minutes after. He took the time to check on the availability of the vehicle I was interested in and setup an appointment and test drive with John Shea.Communication continued to be attentive without pressure - both John and Angel worked with me to ensure I got the truck I wanted and the transaction would be beneficial for both parties. There was a genuine, personal aspect that was certainly appreciated.Lastly, Annie showed the same personalized touch from the financial department.I highly recommend visiting Autonation Acura South Bend and seeing what they have to offer.

  Preston Becker
a month ago
I was helped out by Manny who helped me figure out the options I had for leasing. He made the process easy and was well-informed about all the questions I asked. He helped me get the best deal in my situation and I m sincerely grateful. The other employees, including Collin were friendly, making the entire experience painless. I m happy so far with my car and services provided.

  Markesha Thomas
4 days ago
I want to thank Robert Escamilla for helping me purchase my new car. He is amazing and goes above and beyond to make sure you are satisfied even after getting your car. The customer service I received from was excellent and I recommend everyone to there and speak with him.

  Jonathan Mendoza
a week ago
During my recent visit to Acura of South Bay, I had the pleasure of being assisted by Jason Padilla, whose helpful and friendly demeanor instilled confidence in my purchase. The finance managers exhibited professionalism without resorting to undue persuasion, and the dealership's extensive inventory facilitated my acquisition of a certified pre-owned Acura TLX with an excellent warranty. With a perfect rating of 10/10, I wholeheartedly recommend Acura of South Bay to anyone in search of an Acura. Their knowledgeable staff, transparent pricing, and corporate ownership without dealer markups ensure a positive buying experience. My sincere thanks to Jason and the entire team for their outstanding service.

  Phina Ihesiaba
a month ago
Steven, my service agent, was extremely helpful and willing to review every step with me, as it was my first time using AutoNation. Thank you StevenThe only reason why I didn t give it 5 stars because the service took 2 hours long. All I got was an oil change. Steven did take the time to discuss why would take that long due to the fact that I had a luxury That wasn t the brand that they worked with usually so they had to find the part and then start the change.I would suggest once a person puts In an appointment with their card details, maybe they should begin searching for the part before the person arrives so it won t take so long

  Cheryl G
a month ago
Hassle Free Dealership! I started my car search here and I ended it here. The dealership was clean and inviting and the employees were nice and easy to work with. I didn't feel the hustle and high pressure environment and felt like they were trying to make me happy with the price I paid as well as my trade-in. I would recommend this dealership to everyone I know

  Gh� Savinon
a month ago
Finding my first car felt like a milestone, made even more memorable thanks to Jason P. He made the entire process an exciting, stress-free experience for me.If you're in the market for a car, I highly recommend visiting. You won't be disappointed! Thank you, Jason & also Jennifer, for your patience and exceptional customer service!

  Michelle Herrera
a month ago
I had an great experience with the Acura parts department employees. It was easy and fast. Noe and Cesar both gave me the best customer service answered all my questions and made me feel at ease about what I needed and bought everything they recommended. I will definitely be back to this dealership for any parts or service I may need in the future.

  icey cubas
2 weeks ago
shout out to my boy Robert Escamilla!! when i first came in my hopes were a little low due to the fact that it was my first car & i had no to little credit history! his positive energy & uplifting confidence changed that so fast! his exact words don t worry about anything , leave it all to me , right here In Acura we make miracles happen !! and that pumped me up, expectations exceeded! THANK you Robert Escamilla & Jennifer! i m more than blessed with your hard work! got me into a better vehicle than my first choice, 2024 Integra gang! 5 s is an understatement! Keep it up, God bless!!

  Magen Talia
a week ago
My service advisor Christian went above and beyond during my service experience, he was very professional, attentive and knowledgeable.The service manager Babak was also wonderful, he understands what it means to take care of customers.

  david montoya
a month ago
Had my 2022 MDX service completed at South Bay Acura. The service technician Steve was great and made sure all my car needs were met. My car came out in perfect condition and I m very happy with Steve and whoever the mechanic was who worked on my car. Another Happy Customer here. I will return for further car service when required.

  Amaryllis Gilbert
2 months ago
Kelly is the best and the #1 service guy as far as I m concern. He s friendly and always has a smile on his face. Every time I got my vehicle service at AutoNation he treated me with respect and not just a lady who knows nothing about cars. Kelly explains each detail and answers all my questions. After talking with Kelly on my very first time at AutoNation, I knew my vehicle was in good hands.

  fred chavarria
a week ago
quick service .. pleasant customer service .. offered lift ride which came in 2 minutes. car took less than four hours to repair. thats fast compared to firestone that keeps car all day .. customer service was professional. i felt important not just a number

  GABRIELA C
a week ago
My husband and I had an amazing experience buying our new car 5th generation Acura Integra ASpec/ Tech white on black. It is beautiful. Ask for John we came in on a Saturday told him what we wanted and what we were looking. Test drive it and made a deal. John was very helpful and knowledgeable on the entire process from start to finish. Everything was super simple and quick. We are glad we went to the right place where they took care of us. We are enjoying our brand new car. Can t speak any more highly of John, and the entire team from sales to finance. Thank you so much

  Hiroe Simon
2 months ago
The vehicle price was the lowest with no hustling. When I made an appointment to look at a vehicle, they washed and detailed it to prepare for our arrival. Our sales person, John was very friendly and sincere so even if we waited to sign the documents which is normal, we didn't mind chatting with him. The buying experience was one of the easiest and the most pleasant one EVER. We will definitely go back and would recommend to anyone.

  Vincent Periolat
6 months ago
Customer Service Representative Gabrielle and Tech Christopher made my service call quick, easy, and as pleasant as these things can ever be! It's been a while since I've gotten this level of service! Thanks again! We'll see you soon enough.

  K M
a month ago
My husband bought his car from Manny Rodriguez. Manny is very professional, attentive, sincere, and pleasant. He does his best to find the best deal for his customer. If you are thinking about buying an Acura, please ask for Manny. He will take a good care of you!

  PRISCILLA HERRERA
2 months ago
Kelly is an amazing worker and makes sure he understands you and your car needs. I've had bad experiences with the sales personal but I only keep coming back for Kelly's exceptional service. For the amount of times I've brought my car to get serviced, not one negative thing to say about Kelly and his team. Thank you.

  Leslie C-P
2 weeks ago
Had a lovely experience buying a used car here. Both the managers and sales rep were super communicative, and John took an extra step to go above and beyond in customer service. Thanks for making a stressful life event be a little less stressful.

  Ricardo Vega
4 months ago
Called to see if the Honda Odyssey was still in the lot, Dietrich took my call and when we met in person he was amazing! Took the test drive came back in and he took care of all the paperwork. Great Experience and we enjoy our new used Vehicle! Great work and hope the new place is better for all of you!

  Don Hashima
a month ago
Steve has always given me great service and confidence with his ability too get the job done!!!

  Michelle Brown
3 weeks ago
I cannot speak highly enough of Alberto and Steve. The entire experience, from the moment I walked in, was fantastic. The staff was friendly and efficient, and Alberto was not only knowledgeable but also took the time to address all my questions and concerns. I left the service department feeling completely confident in the vehicle maintenance I received.

  Rajesh Kumar
3 months ago
First of all THANK YOU SO MUCH. The over all experience is so fantastic . They gave clear guidance on the Car . The price was very normal and was not too high. Quality and customer Service is Number One. Great team. Special Shout out to Mr.Collins and Mr.John. Mr Collins was so polite and understandable person. John helped me through the entire process till the delivery. My Best wishes to the team.

  Manuel Cortes
a month ago
Acura of South Bay is the best place to get your Acura service. They do a very good job in servicing mine vehicle. Kelly my service advisor always keeps me up to date with the recommendations on my vehicle.

  Eleonora Arutyunova
a month ago
Visited Acura South Bay today for a service. I had a wonderful experience. Other Acura dealers sucks, per my humble opinion. Service advisor Gabrielle went above and beyond to help me and I m very thankful.

  D D
2 months ago
Kelly was my service advisor. He was very professional and interacted with me during every step of my car's service. I am completely satisfied customer. Great job, Kelly! Thank you so much!

  Guillermo Moreno
a year ago
I was undecided between The Honda Civic Hatchback Sport Touring and the Integra with tech package. If I was going to buy The Honda I wanted boost blue and with the Integra I was undecided between 3 colors: blue, red, or black.Honda had too many add ons and the staff wasn't that welcoming.Acura was so different. Manny was helping me out and I didn't feel pressured to buy the car. I really loved that. I had already been to this dealer to look at the Integras in person. When I went they didn't have the color I wanted. I kept checking CarGurus to see if there was new stock and yesterday a black Integra had just arrived at Acura Torrance. I asked the sales guy [Manny] if it really was in stock and he said yes! I test drove the car and saw the numbers. After they checked my credit score the numbers were a bit lower compared to the estimate, so I ended up leasing an Acura Integra with tech package. The car only had 3 miles when I test drove it. Now it has 75! I have really enjoyed driving the car. It has so many features. I'm so happy!

  Steve Mills
2 months ago
Honestly if I could give them zero stars I would.Went to take my 2023 Integra with 7500 miles (aka basically new) I bought out of state in for warranty work on the engine and to look at a tire that had potential warranty issues. Booked an apointment online.When I got there and described the issues, the service advisor treated me like I was an idiot, saying he s worked for 32 years and refused to evaluate the tire for a warranty issue. Insisted on replacing it (for about $120 more than I just got quoted by a local tire shop).Given I was there and did not want to drive on an unsafe tire, I was ready to pay the huge markup, but then he says they are backed up and they could not do the non-tire warranty work (was not communicated during the appointment) and I d have to come back to reschedule it.I live 30 miles away and asked if I could have a loaner car while they worked on the warranty repairs, and at first he said we don t do loaners, and then said I could walk to Enterprise and rent my own car with a special discount. So I go for warranty work, am told they can t fit it in, won t give a loaner, but are happy to replace a tire which itself could have been a warranty issue (but they refused to check it) where they got paid. The guy continued to talk to me like I was an idiot, super condescending.I got pretty frustrated, went outside to cool down, where the manager came out and said he d do anything to help. When I told him the issues, and said I d write feedback reflecting this, and was amazed they don t do loaners he then said the did do loaners but their fleet is small, and he could pull one away from another customer who has been waiting (a guilt trip?) I decided to leave immediately. I drove back on a bad tire, and just found the same replacement tire for $120 less at a local tire shop, installed in 30 minutes.Will take my warranty work to another Acura dealer. I can t believe this dealer represents the Acura brand, which aspires to be luxury. They made me feel like an idiot, did not fix any of the issues, and literally if this was my only encounter with an Acura dealer (my OG dealer was great) I d never buy an Acura again. Corporate should look into them.

  P Goins
a month ago
To complete my service.I worked with Kelly. He is extremely thorough and explains everything to you, so that you know in advance what you're getting and exactly what it is that you need. He provides options and is completely transparent. Thank you, Kelly, for being great.