Audi Pacific

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kruti K. Shah
a month ago
Jonathan was the best sales employee at Audi. He thoroughly made sure we were content with our purchase and went above and beyond to make sure we got everything we wanted. We were impressed with how patient he was with all the questions we had. Furthermore, he was always smiling every time we had any additional request. We want to thank Jonathan for his hard work and all his help. Without him we would have not purchased the beautiful A4 S line car. Thank you Jonathan.

  Shelly Freeman
a month ago
The vehicle purchase I made at Audi Pacific went very smoothly and I was treated with respect and assurance that Audi Pacific would deliver to me the vehicle that I wanted for the price I was looking to pay. The staff was very courteous and attentive and took the time to be patient with me to answer all of my questions about financing and the vehicle itself and gave me extra time, even holding the vehicle for me, for me to deliver the down payment in the manner I preferred. I felt that was very important to me for Audi Pacific to allow me a couple of days to gather the cash payment for the down.

  michael skulick
a month ago
Joby Joy is the MAN! 4th car leased from him and Audi pacific. Hit him up for any and all of your sales needs! Jimmy Molina in service is your go-to guy too! Thank for the continued exceptional service gents!

  Dennis V.
8 months ago
The task of buying a new car is usually painful, but not in the case of Audi Pacific. We had called a day in advance and spoke with a salesman named, Simon. Simon was a real professional! He was super experienced, informative, and easy to work.I highly recommend Audi Pacific and especially Simon! Trust me, if you want a real pro on your side, call him!

  H C
2 weeks ago
Worked with sales associate Terrance on an Audi Q3 and everything went great and the experience was as pleasant as buying a new car can be. Terrance was very friendly, informative about the options and the process in general.

  A & J M
4 months ago
My ordeal began with the lease return of my Audi vehicle and continued through the process of getting into a new lease.Firstly, the lease return bill I received was unexpectedly high, leaving me financially burdened and extremely frustrated. The lack of clarity and detailed explanation for these charges is alarming, and I strongly believe there are discrepancies that need to be addressed.Secondly, the quality of the new vehicle I was pressured into leasing is a dramatic downgrade from my previous one. I am now paying more for a car that fails to meet my expectations, adding to my overall disappointment.The most distressing part of my experience was the pressure I felt during the leasing process. At a time when I was vulnerable and seeking trustworthy advice, I feel I was misled and taken advantage of. This has not only resulted in emotional distress but also remorse every time I use the vehicle.I expected a dealership like Audi Pacific to provide customer satisfaction and instill confidence in their dealings. Unfortunately, this experience has eroded my trust and led me to advise friends and family against using your services. A fair reassessment of the lease return charges and a solution to my dissatisfaction with the current vehicle was needed but not received.I hope my feedback leads to improvements in customer service and transparency at Audi Pacific. No customer should endure the turmoil I have faced.

  Dina Segerson
a month ago
Exceptional service! Simon and Dwight made the whole process so simple! They went out of their way to ensure I got the car that I wanted on a very busy holiday weekend! I am so in love with my car and I am telling everyone I know that this is the best dealership in the Southbay!

  David Futema
2 months ago
This review reflects the deal between myself and Audi in Torrance. We initiated a cash deal that was altered later on in the contract. I purchased a 2020 Q5 which don t get me wrong the car is great, it is the service and the alteration of the contract the ultimately will prevent me from doing business with this particular dealership in the future. Long story short, our initial deal was cash offer for 32k out the door after tax license and registration. They said they were unable to take off a few thousand from the sales price unless I financed, So I agreed. I put 10k down. My loan should have only been for 24k including an additional maintenance cost added but somehow they managed to sneak in the entire 32k+ on top of the 10k I have already put as a down payment. This place is full of con artists and I would never go there again. It s my fault for not reading the fine print after our verbal agreement but that is not how you do business and keep your clients. I highly recommend you go elsewhere for a vehicle.

  esme
2 weeks ago
Had a great experience purchasing my first Audi. Thanks to Jason de la Torre for all his patience in helping me pick out the perfect car! Great customer service!

  Derick Ag
3 days ago
I bought my A6 here a few years ago. Have done almost all services here. I see there are several staff / management changes. From 2017-2022 this place was excellent. In 2022, they inspected car and did oil change, filter, etc. They recommended new bushings, tires, etc. I replaced the bushings, front brakes, and rotors last year. $3,500+ in expenses in 2 visits which seems fair. I started having issues with brakes and bushings just after 13K miles of repairs. I m not a mechanic but I was told bushings should last longer than that. Now, took vehicle for oil and filter change. I made a mistake of telling them I was looking to trade/sell the vehicle so they gave me an estime. The estimate was essentially less than the total cost of repairs . I have been driving the car without any mechanical/leak issues. But it gets extremely worse - I declined the services and paid online for oil change. I left the dealership 3-4 miles later, I hear a noise coming from the front and I see the heat gage go up past the mid point for the first time ever. I see red lights everywhere!!! Pulled over right away. Car overheated for the first time ever. Extremely strange and almost obvious that mechanic tampered with the vehicle. If the was was overheating / leaking before, I would have never made the 55 minute drive to the dealership in the first place. Even the supervisor told me, you see the fresh coolant leak here?? SMH. Yeah I know it s fcken fresh it wasn t there when I drove the car there or the last 10,000 miles before service. I went by the shop area to see the car with them and the mechanic who worked on it didn t even look my direction. Very interesting. Now I have to pay about $1,000 to fix the issue. I had just paid $550. LOL. Unfortunately- all trust is gone. Won t be coming back here. After all, most their revenue comes from maintenance charges/fees, NOT vehicle sales. Be aware! Time for a Lexus! SMH

  Carly Sharp
a month ago
Jonathan D. a great salesman and very helpful with my purchase. I test drove 3 different cars and compared prices with other nearby dealerships. Jonathan was able to get me a great price on a pre owned vehicle.

  Ben Karp
2 months ago
This review is regarding Jennifer, Service Manager, Audi Pacific.So I m driving during a jam-packed morning commute and all the lights and indicators on my Audi A7 are flashing. About two minutes later the car literally shuts down and I m stuck in the middle of a busy street. Thank God I was able to somehow get it safely to the side of the road.Reza from the service department helped with a tow and ultimately provided updates on the work being conducted on the car. He set me up with a rental, knowing that this problem was significant and would take much time to fix. I didn t mind that the rental was an A3 or that it was dirty, inside and out. I just wanted to get to work.Soon after, I discovered that there is an active CLASS ACTION LAWSUIT against Audi for these precise issues with many models and years. Apparently it s an alternator issue that Audi has yet to issue recalls, instead merely issuing internal TSBs (Technical Service Bulletins) to its dealerships. I didn t mind this lack of transparency provided that I wasn t going to be charged with the repairs.Ok. So after a week driving the rental, spending nearly $200 on gas, I brought the A3 back to the dealership. The rental had about a quarter of a tank left. When I first received the car, it had about 3/4 of a tank.I asked the service consultant if there was a way to waive the difference and not charge me. Surely Audi would recognize that my situation was quite unique, dangerous, and had the potential for great liability for them. Surely Audi would understand that my request was minimal and reasonable. Surely Audi would simply do the right thing by its customer and waive the nominal fee.I was sorely disappointed. The consultant sheepishly took me to Jennifer, presumably the service manager. Jennifer was absolutely unreasonable. She wouldn t hear my request and actually started arguing with me it s your responsibility don t you understand? $73 is a lot of money . It was just silly. Here she is, the service manager of Audi behaving in a way antithetical (I believed at least) to what Audi stands for - Quality cars with quality service. Jennifer was rude, argumentative, and worse, condescending. She blew an opportunity to just do the right thing.I own a business. If one of my customer s had this kind of issue, I d be smart and respectful enough to simply credit the $73.

  Jason Pendergist
a month ago
Jason and Joon were amazing. These guys made the process fast and easy. They negotiated the deal with me in advance and even delivered the car to me. The car and the deal were exactly as they said they would be. If you are thinking of an Audi, come here and ask for Jason and Joon. Rock stars!

  Micheal Thompson
3 months ago
Scam artists. Brand new car, 9k miles, chews up tires and feathers them. They misdiagnosed the issue three times then they say it's an Audi problem and can't help. Ridiculous, piss poor attention to detail service department, both shop foreman lack integrity, service manager has customer satisfaction at the bottom of her list and will give you a ridiculous run around and false promises. Lies to your face.Absolutely pathetic. F-

  Micheal Calvin
a month ago
If I could give zero stars I would. Horrible car, horrible service experience. Service manager should be fired and has no business doing customer service anytime she is unfit to work at McDonald's. Both shop foreman are incompetent and liars.You have been warned take your money and your time elsewhere.The problem isn't Audi it's these people.Pathetic. F-

  Gerald Nelson
4 months ago
I'm so very happy with my new Audi. The folks at Pacific Audi dealership are happy to help with any concerns or questions. I expect to have a good relationship with them for years to come.

  Paul S.
2 months ago
I've always got good service from Audi Torrance. Bought two vehicles there. There service maybe more expensive than some local shops, but I value Audi Torrance advice and competence.

  kay h
2 years ago
My experience at Audi Pacific was amazing amazing amazing!! My boyfriend and I walked in later in the afternoon on Sunday and Joby greeted us right away asking how to assist. We never felt the typical car dealer sales man vibes from Joby. It was the far from a stressful experience and never once felt as if Joby was taken advantage of us or trying to just make a quick sale. He made us feel so welcomed and answered all of our questions. He was extremely genuine and made us feel like we were his family he was helping get a new car. We went on a test drive and he knew every cool feature of the car and took time to show us everything. He never rushed us once even as it was getting later and later on a Sunday evening.All in all Joby is a true gem and exceptional employee and an amazing asset to Audi Pacific. He made the car buying experience so fun and easy. Five stars Joby!He even followed up with us the next day to make sure we were still enjoying the car and everything was good. This is what luxury service feels like, Joby encompassed it!We will forever come to Audi Pacific for any future Audi purchases thanks to Joby creating this amazing experience for us.

  Victor Musoke
a month ago
Do you own an Audi? Do you wish to be treated like family when you bring in your vehicle for service? Do you want to deal with people who know what they are doing? Then I would recommend Audi Pacific. Here you will meet people like Reza. He is one of the service team members. Him and all his colleagues will treat you with a welcome. Excellent service shall be done to your vehicle. When it comes to service, they leave no stone unturned. You will leave satisfied with the job well done. Always remember, when ot comes to the servicing of your Audi, Audi Pacific is the place to go.

  Maria Ladd
a week ago
I highly recommend Audi Pacific they will help you, make sure you get the best price & work out the best Deal for you.!! Audi Pacific is my favorite Dealership!!

  3dogs1monkey
4 years ago
We're from the Bay Area and we always seem to find great Audi and Deals in Southern CA. We've bought 2 new Audis in SoC, just made deals, did all the paperwork and flew down to drive them home. This time is a little different, it's a pre-owned A8L. There were only 2 cars that fit our options requirements in the whole CA. Audi MV and Audi Pacific. MV was the first one we contacted but the salesperson didn't seem to want to deal with out of town buyers, Joby at Audi Pacific was quite helpful and effective in providing us with all the information we needed to make our decision. The amazing thing was the pre-owned manager Michael Moye and General Manager emailed us offered to help us making our decision, to us, that's very personal. The car wasn't ready and Joby actually came out and took pictures for us, dirty but we could still see how nice it was while the MV white A8L had all the high resolution beautiful professional pictures, we did like the white car at MV. We saw the Black at Audi Pacific only has one key, we showed concern that we would never buy any car with only one key... a few days later, Joby took the picture of 2 keys, quite efficient. We made appointment to drive down to see both cars, but Audi Pacific was the first one on the way to OC. We came late @7, Joby was off and Johana was helping us... Extremely professional and pleasant. Test drove the car in the dark, it was pristine, the tinted windows was our concern and Michael ensure us it would be removed professionally without ruining any functionality of the rear defroster. We're really worried about this removal thing. We took a long time to check out everything although the car is CPO which is covered by Audi with most things.Johana was so patient, it was 9-10PM and time to make a deal. It was quite painless and actually very quick, we got the price we wanted without going to check out the white car at MV in the morning. Yes, we did pay $3200 more than the beautiful White A8L at MV. Most of the time when we buy cars, it's not just the price, the car, it's the dealer, the people who work there, when we feel good, we buy and 2017 Audi A8L with 12K miles prices are not chump change for many people. It's all in the people and Audi Pacific does have great people.The next day, we came to pick up the car, the tint was removed very nicely, everything works and the car was detailed beautifully just like a new car. We're extremely happy with Joby, Johana and Michael Moye who cares to make sure everything is done correctly to make customers happy. The car was supposed to come with All Weather Floor mats, but they're not there when we took delivery, Michael offered to reimburse the cost when we got back to the Bay and order from our local dealer here, that's quite nice. Since we like Audis, my kids like Audis, there'll be more Audi buying in our family and Audi Pacific would be one that we would consider for sure. BTW, have you ever driven in an A8L on 5 or 101 from LA to the Bay Area, it's so NICE.

  Sumanth B.S.
7 months ago
I had the pleasure of working with Bobby Collin during my recent purchase, and I must say that his assistance was invaluable. Bobby's patience throughout the entire process was remarkable. He took the time to understand my needs and preferences, guiding me through various options with a genuine willingness to help.What stood out the most about Bobby was his dedication to ensuring I got the best deal possible. He went above and beyond, leveraging his negotiation skills to secure a solid deal that exceeded my expectations. The transparency he maintained throughout the process was truly refreshing. Bobby kept me informed every step of the way, explaining all details clearly and honestly.One aspect I particularly appreciated was Bobby's respectful approach. Despite his considerable efforts on my behalf, he never once pressured me into making a decision. He understood the importance of allowing me the space to make a choice that I felt comfortable with.

  Michael Cotton
3 years ago
Pacific Audi Service Advisor Oscar is like having a really smart buddy who helps you make sure your car is in top shape. I have had outstanding service from Pacific Audi for over 5 years and they always work with me to find the best solution to an issue, even though my RS5 has aftermarket suspension and other minor modifications. I trust them and appreciate their outstanding customer service.

  Tony Hernandez
4 months ago
Amazing experience! If you are looking for a new or used car, just look for Marcelo, great service, and super kind! It's definitely the way to go.

  Devin Skelton
10 months ago
My recent attempt to purchase a vehicle from Audi Pacific was nothing short of a nightmare. I had hoped for a smooth and hassle-free experience, but it turned out to be near impossible to complete the transaction. I would strongly advise potential customers to steer clear of this dealership if you are purchasing from out of state.First and foremost, the sales team showed a complete disregard for my pre-existing financing arrangements. Despite having secured my own financing, they insisted on running my credit, claiming it was their policy to do so. When I politely declined their unnecessary credit check, they suddenly backtracked and said it wouldn't be a problem. This inconsistency and lack of professionalism were deeply concerning.After overcoming that initial hurdle, I thought the worst was behind me. However, as I was about to finalize the purchase, I received a call from the sales manager with an absurd demand. According to him, it was company policy for me to personally fly out and inspect the vehicle before buying it. This requirement was utterly perplexing and unheard of in my years of purchasing cars online, especially from reputable dealerships.The incompetence displayed by Audi Pacific throughout this process was unacceptable. Their inefficiency and lack of clarity wasted my time and effort. It seemed as though their left hand didn't know what their right hand was doing, leading to frustrating and contradictory statements from their staff.I have had far more seamless experiences buying vehicles online from other large dealerships, and I expected the same level of professionalism from Audi Pacific. Unfortunately, they fell short on every front. Their inconsistent policies, unprofessional behavior, and overall lack of customer care have left me extremely disappointed.I strongly advise anyone considering a out of state vehicle purchase to look elsewhere. Save yourself the headache and frustration by avoiding Audi Pacific.

  Shelah Smith
8 months ago
This was my first luxury vehicle purchase and I couldn t have asked for a better experience. I was greeted at the at the door by Joby and his sincere/ not pushy approach was well welcomed. I knew coming in that I was close to making a purchase but honestly my plan was just to look and then be on my way to see the competitors.Joby took his time to educate me about the Q5 and when I asked about the competition he shared what differentiated Audi. The conversation from looking to let s see what numbers look like was seamless and again I never felt pressured. Joby even took the time to follow up with me to make sure I didn t have any additional questions.Inna is a rockstar! I think this was the shortest amount of time I ve spent with finance ever. She was thorough and answered all of my questions.All of this to say thank you Audi Pacific for providing me with an excellent experience. PS I m loving my Q5.

  S S
6 months ago
The one star review is not representative of the dealership, but the Audi financial website in which you will be dealing with after your purchase. The site is buggy and rarely works, i've been attempting to make payments and setup autopay which in the past works great. but with the introduction of ":Audiconnect" it has never worked properly. instead i get past due letters because the autopay doesnt work, and i'm forced to call to make payments like its 1988. I try calling to get my late fee waived, but i'm on hold for so long its not even worth it anymore. my time is more valuable. This is my 5th audi, and after this, will be my last one.

  Trevor Plunkett
4 months ago
We are very happy with the service we get at the Audi dealership on Hawthorne Bld in Torrance. Especially from Oscar, who spends the time to go over any needed repairs and questions we may have.

  Chioma Onodugo
6 months ago
Hayden the sales guy is very good, knowledgeable and efficient when I bought my car. He is as also very patient with me and took his time to explain the whole buying process with me, making the whole buying experience very easy and smooth.

  Julie Monserrate
a year ago
Hands down, the best car-buying experience ever. They are total pros, honest, easy to work with, and exceedingly friendly and welcoming. Zero "car salesman" stereotypes here. No pushiness. No overt selling tactics. Just authentic, open, nice people I'd be happy to hang out with any time. From the manager to our salesman, Ryan Arora, we were thrilled all the way around from start to finish. Also, I adore my new Q7.