Swickard Chevrolet of Thousand Oaks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chad Clark
3 months ago
I ve been to many a dealer and I have to say I m thoroughly impressed!! Pejman (sales), Krystal (finance), and Rob (manager) were so friendly and genuinely cared. From my experience you re doing yourself a disservice if you don t give them a shout out!! Loving my new C8 (MSRP honored btw). Cheers

  Hamlet Arutyunyan
3 months ago
Amazing customer service by Pejman! Very attentive and also management was very generous and very straightforward with the sale and I really appreciated that. I will come back in the future for my Z06 purchase. Greatly appreciate this dealership.

  Garrett W
6 days ago
I worked with Debbie as my service advisor and everything went nicely and my truck is up and running smoothly after a self inflicted issue. It took some time and she was able to secure a loaner vehicle for me which was very important for me. I got out the door with a price that could have been much worse after reading up on it. Thank you Debbie for your help throughout this process!

  Steve Weisman
2 weeks ago
Went for an oil and filter change, they did a multi point inspection, and found no repairs are needed.Gave me a print out for my records. The people were all business but friendly, very comfortable couple hours. I've got no complaints.

  Jon Morton
a week ago
Debbie my service rep was amazing. Very sweet and understanding. I was asking lots of questions and she was patient and accommodating. Was very happy with the service done to my car and it is running great. Thanks Swickard!

  Crystal Bell
a week ago
Kyler was amazing from start to finish. Car had a bigger issue than what I originally went in for and Kyler kept me informed throughout the entire process and knew details of my warranty. Highly recommend him as a service advisor and will specifically request him next time my car needs service.

  ari ortiz
2 days ago
Outstanding purchase experience, from Sales manager Amir whom is very professional and will go the xtra mile to make a great buying experience to Nick in finance making sure you understand the value of your product options, and the salesman Chris been on point and answering all questions. In all great team of knowledgeable professionals.Great experience

  Chris Churchill
a month ago
Swickard was fair, fast, and got me a good deal on a used car. My salesman Nick was helpful, not pushy, and ready to respond even after hours. I will definitely consider them again when I m ready for another car.

  Gloria Downes
a month ago
My husband Bob and I brought his car for check up since he was having a couple issues with. He s way beyond grateful and very happy with the service he got. Customer service absolutely outstanding, thank you Debbie Seeger, Jose the driver who drove my husband back and forth to his office while the car was in service. And thanks to everyone for your care and friendly customer service. We have to bring the car for a second time didn t know what to expect, Debbie in Service was very helpful and professional and the driver Juan pick my husband up, friendly and kind service. Thanks again.

  Juliet Zhu
a month ago
I had a test drive in Swickard recently, it was an amazing experience! Izzy, the lovely sales lady provided me with the best service. She s professional and very friendly. Although they may not have the model I m looking for, I highly recommend Swickard Chevy!

  yvette carling
a month ago
What more could one request or expect from a dealership s service? Debra cheerfully greeted me, efficiently prepared my service estimate invoice, advised an accurate estimated time for conclusion and contacted me when it was complete. She couldn t have been more kind and personable and helpful. Her personal touch of generosity was unexpected icing on the cake! Thank you, Debra!

  Halina
4 weeks ago
Our whole buying experience was very pleasant which is not normally the case when we go to a dealership. The guy that worked with us, Nick, was personable and kind. He worked with us on pricing and overall just made the whole ordeal enjoyable

  Fred Taylor
2 weeks ago
I worked with a gentlemen named Kyler F. in the Service Dept. who did a phenomenal job of keeping me informed of the status of my car. I took it in for a rumble in the brakes and Swickard Chevy was able to diagnose and fix it (they even get my extended warranty to help cover part of the cost) in less then 48 hours. I will becoming back whenever I am in the area and need work done.

  Billy Hutton
a month ago
I recently had the pleasure of servicing my Traverse at Swickard Chevrolet, and I must commend the outstanding service provided by Debra Seeger, the service advisor. As a loyal customer who purchased my vehicle from this dealership and regularly services my vehicles here, I can confidently say that the experience with Debra was exemplary.Debra's professionalism was evident from the moment I arrived. She greeted me warmly and attentively listened to my service needs. Her knowledge and expertise were apparent as she efficiently assessed the required maintenance and provided me with a competitive pricing estimate.Throughout the service process, Debra kept me informed, ensuring transparency and peace of mind. Her attention to detail and dedication to customer satisfaction truly set her apart. From start to finish, she went above and beyond to ensure that my service experience was nothing short of exceptional.I highly recommend Swickard Chevrolet for their reliable service department, and I especially commend Debra Seeger for her outstanding professionalism and commitment to excellence. She is a true asset to the dealership and has undoubtedly earned my trust and continued business.

  Gary Allen
a month ago
Had the pleasure of dealing with Debbie, service advisor. Extremely professional and accommodating. I recently had an eye injury that temporarily does not allow me to dive but my 2023 Stingrayneeded an oil change, Debbie immediately said we can come get it do the service and return to me, which is exactly what she did, very much appreciated. Highly recommend Debbie next time to are at the dealership.

  kenpearl
a week ago
I had a terrible time reaching someone in service; I left messages on 2 separate days with no call back.Finally, I told the operator that I would hold until she got someone to talk to me and I spoke with Carmen. After that it was all good.I don't know what the problem was but I was about to go elsewhere, you need to get that issue fixed.

  Bernie Ibarra
a month ago
Chris gets the job done in spectacular fashion every time. The sales side is full of sharks but service has been fantastic. Too bad that GM quality has decreased severely and sourcing a speaker for my Chevy Trax took 5 months after it blew out a month after acquiring the car at this dealership. I most likely won t continue with GM for my motor vehicle needs having experienced 5 new GM cars with the same issues (brakes and infotainment) on top of the ridiculously inflated prices. But kudos to the service department, they go above and beyond even if they don t have enough support from their company (I can tell).

  Matt R
2 months ago
This was one of the most fantastic experiences I have had at Service department in a dealership. I was greeted right away and the entire staff were very courteous and friendly. My vehicle was done when they said it would be. I will definitely be back for my future service needs.

  Daniel Casson
2 weeks ago
These folks are awesome, great customer service. They were able to locate and fix the problem with my truck after the Simi Valley Chevrolet failed. I highly recommend this dealership to everyone. The staff here were on top of it and kept me informed on the progress of my vehicle.

  Bi Ba
4 weeks ago
Loved my experience at Swickard Chevrolet Thousand Oaks. Pejman was fantastic, very knowledgeable and patient with my questions. I would give him my highest recommendation! From start to finish everything was beyond expectation, definitely coming back.

  Shannon O'Malley
a week ago
Kyler was my new service person. He was great. The new staff in service are much better. This was the best experience by far.

  Doug Emerson
a month ago
My new Bolt did not charge for 3 days. Service could find no problem. I have asked that the charging port be replace. That request was made over a week ago. I have not received a call back. I do not trust driving the vehicle on a long trip as the charging port has not been reliable.

  Kap Andre
a week ago
The team is always attentive and timely. The Service manager is the best! They always make sure I feel like a VIP.

  CJ Rodriguez
a week ago
Great experience! Gave me the best deal in so cal and wasted no time. I was ready as they were and it all turned out great!

  Jon Patrick Tan
2 months ago
Our experience was great! Everyone especially Pejman was so accomodating and helpful. We felt that his main goal is to find what would works for us and listened to all that we raised. Will dwfinitely recommend this dealership to everyone!

  TIM Pera
3 months ago
It was a great buying experience. I highly recommend Swickard Chevrolet! I love my new truck!

  Kelsey Miller
5 months ago
We are continuously impressed by the kindness, service, and ease of working with the team here. Ruben has gone above and beyond for us twice now, and it s so clear that he and the Swickard team truly value their customers. Pejman also helped us out recently and was so kind and wonderful. What a pleasant and easy experience! Thank you all!

  Peter Derrico
5 months ago
Buying a car can be very stressful due to pushy salespeople that do not give you breathing room.They also push how much "can you afford" in monthly payments, instead of heres the price of the car.I experienced none of that. It was very pleasant, and the salespeople were professional and courteous, and knowledgeable of the cars. Mohamed was extremely patient with me as I asked many questions, and very nice and personable. I will be recommending to my customers your dealership to visit for any auto needs. Thank you for every thing.

  Mitch Jacobs
3 weeks ago
Awful. I paid 1500.00 for a battery control module that should have been under warranty, but the dealership charged me for it. Essentially I didn t even need it because the car failed again shortly after that, and they told me I needed a new battery array. I sold the car for $3000.00 because of it and found out the car didn t even need a new battery array. The new buyer fixed it right off. This dealership scammed me not only out of 1500.00 for the battery control module but could have repaired the car without a costly battery swap. I will never ever buy another Chevrolet or GM product in my life

  Brandon Almudarris
a month ago
Took my car in for a radiator change and new coolant hoses and had horrible service, if your service advisor has the day off and your car was promised to be done that day, you won t hear from anyone. I called and asked to speak with someone to get an update on my car and nobody can give me a straight answer, I asked to speak to a manager and they said that they would call me back, hours later I decided to go in myself to find out that after my car was there for one week they still didn t receive the parts they were supposed to have ordered day 1.When I finally got my car back it was covered in oily fingerprints, this place is a bad example of a Chevy dealership. When I asked how much it would be to change my power steering hoses they said it would cost $1,900 for just hoses because they said it s just as much labor as changing my radiator. Next time I would prefer a local mechanic to do the job faster and more specific about what s actually wrong with my car.When I asked specifically where is the leak coming from? They seemed so confused like they truly don t know anything about cars.I ll never come here again.