Swickard Buick GMC of Thousand Oaks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Enyart
a week ago
Just got my GMC Canyon and had a really positive experience! Mia was my sales associate and was incredibly helpful. I would highly recommend Swickard Buick GMC of TO and Mia to help find your next car. Alex and Justin were also fantastic.

  Stacy Chris Black
a month ago
Love the service and staff! I needed a new transmission on my Buick and the whole experience from the beginning till the end was amazing and painless. Daniel took care of my car and made sure that all is perfect before I picked it up. Daniel dealt with the extended warranty I had through a third party, worked with the adjuster and my transmission was changed as soon as possible. The whole Swickard Buick team is very professional and their service is outstanding. Highly recommended this dealership.

  John Niemans
4 months ago
My experience with Swickard GMC was absolutely amazing! This is definitely my dealership go to now. The atmosphere in the service department was very warm and inviting, giving me the feeling that I was being well taken care of. I would like to thank Arthur Reyes for taking care of my truck. He is great, honest, professional person, and it was a pleasure to have him as my service guy. Thanks again Swickard and crew for all your hard work, for getting me on the road again.

  Donna Warfield
a month ago
Recently purchased a 2024 Buick Envista from this dealership. From the moment we walked into the showroom, we felt welcomed. Our salesman, Jordan Owen, was professional, knowledgeable, kind, courteous, friendly. He had a very positive attitude. The whole experience was very pleasant, and we would highly recommend this dealership. Go see Jordan!

  Dan Millet
2 months ago
The entire transaction was fantastic.. Lauren our sales rep did a spectacular job. All staff we had interacted with were friendly, accommodating and created a very comfortable environment. I'd feel good about referring people their way.

  Leonardo Silva
a month ago
Amazing customer service! I take all of my cars and company cars to this location. Arthur, one of their service advisers is incredible and always goes above and beyond to provide the best service possible.I highly recommend this place for anything GMC related!

  Laura Arana
a month ago
Easily the best experience from beginning to end. Thank you Jordan, Isaac and Justin. We could not have asked for more and appreciated the transparency and assistance as we asked questions and were given clear solutions. And on top of all that a great truck!

  Seth Geher
5 months ago
I stopped by the other day to get my car key fob fixed and had a better experience than I expected thanks to Eric from the parts department. He was super friendly, professional and helpful. Eric analyzed the problem and fixed the key by going above and beyond to find a replacement one that had been damaged. He also gave me a fair price for the repair, which he easily could have jacked up like some other places might do. I will definitely return to this dealer for future car needs. And Eric is a big reason why.

  eduardo cazarez
2 months ago
Max, Issac, and Justin were all amazing at Swickard Buick GMC of Thousand Oaks. They answered all my questions, work with me on my needs, and helped me find the right vehicle. They made the process smooth and easy. I would definitely buy from Swickard Buick GMC of Thousand Oaks again. I will also be recommending my friends and family to shop there.

  Patrick Wade
3 months ago
Everything went well except that because the 3rd party verification site could not be accessed even after many tries, I was denied a $500 my military discount. I would have that my Retired ID card would have sufficed for verification of my retired status. The dealer could have may is right as a good will gesture.

  Nathalie Habash
a month ago
Daniel Barajas, our service technician was great. He explained everything and was able to have my car back to me by the end of the day. Great customer service.

  Zane Wolf
2 months ago
I dropped of my Chevy Tahoe for service at Swickard GMC and ran across a issue, I was sent to the service manager Carmen who went above and beyond to get my vehicle repaired. Carmen made sure to keep me in the loop by calling me and letting me know the progress in getting my vehicle repaired. Carmen is the absolute best and i can't recommend her enough. If you need your car service reach out to Carmen the service manager she is a gem. Thank you Carmen you are the real mvp

  Ralph Deri
8 months ago
I had a scheduled appointment at 2:30pm Wednesday 8/16/23 for an oil change and tire rotation. Upon arrival I checked in with Ed. I was told I should get a tune up because I have 260K+ miles on this vehicle, and the cost would be around $550. I asked him to check my records because I ve been regularly servicing this truck at your dealership, since I purchased said truck from you, for over 10 years. Upon checking, he noticed that I had, in fact, just recently had a tune up. After I checked in and waited in the lounge, Ed approached me and said there were a few very minor oil leaks. He showed me some pictures and I asked him for a quote. He said it would take a few days to do this work. When he returned, the quote was for over $2,100 - $300 parts and $1,800 labor. I explained to him that I didn't have any oil leaks on my garage floor, and I couldn't do this service now, and told him I would get back with him. The next day I went to my corporate mechanic, who has serviced my work trucks for the past 20 years. I asked him to give me a quote for fixing these small leaks, replacing gaskets, etc. They put the truck up on the rack and his two mechanics tried to find these leaks. After 30 minutes of trying to find these small leaks, the owner said there are NO leaks! Nothing.Your service department, trying to sell me a tune up that I did not need, then trying to rip me off over 2k for leaks that did not exist, makes me not just disappointed with GMC, but thinking about lodging formal complaints. I ve purchased three personal trucks from you since 2007, and have serviced them all exclusively there, with you. I ve now completely lost faith in your service department. At best, they are inept. But worse, they re possibly trying to boost revenue by intentionally identifying phantom problems.You ve lost me as a service customer and I ll never buy another vehicle from your dealership. I won t hesitate to share my experience with others.

  Leigh Jacobson
2 months ago
Had such a lovely experience leasing a car here; worked with Percy and Justin in particular, both of whom made everything so easy

  Kimberly Ayala
7 months ago
Percy and Alex were great! They helped us feel comfortable and discussed our options with us to make sure we made the best purchase for us. They didn't rush us or shoo us away. We didn't feel bullied or belittled, as is common among dealerships. We felt valued as customers and were happy to spend our money here getting a new car from these guys. Suma? in finance was also great even though we kept everyone late with our purchase, they all seemed glad to help us. That means a lot.

  The Wynn Family
2 months ago
What an amazing experience I had at your dealership. This is why I drive 100 miles each way to have my 2022 GMC Yukon AT4 serviced at your dealership. Megan the Service Advisor did such a fantastic job by keeping me informed of the hidden issues I had on my vehicle as well as reminding me of my warranty coverages, she provided me with timely updates on my vehicle, and contacted the rental car company for me. It definitely felt like a premium white glove service throughout. To top it off, my vehicle was washed and detailed upon my arrival to pick it up...

  LUTHER NIGOGHOSSIAN
6 months ago
Very friendly and helpful to customers, the job is done. Right on time, you will be reminded of other suggestions and repairs. I like their service, and I will return next week for the rest of the services that my car requires. Most of all, the Advisor, Carmen Perdomo, is on top of all the recommended services, making driving my vehicle safe.

  Sean Burns
3 weeks ago
Very friendly staff, really work hard to make a deal any customer would be satisfied with. Great facilities, amenities while waiting.

  Ramin Raven
3 months ago
They were amazing, it was like spending an afternoon with friends. Very knowledgeable and extremely helpful. I plan to purchase more vehicles from them in the future

  John Mcgill
4 months ago
The entire staff there did a great job. Megan especially. Its obvious that you are short staffed. That's prob the only thing I see that made my experience not a 10.

  Joe Dardano
5 months ago
Service Center has crummy customer service. Will only fix your Buick under certain conditions, even that is anyone's guess. I recommend you avoid this place.

  Karen Williams
2 months ago
Enjoyed working with Ramy Henderson who was professional in selling me the '23 Cadillac XT5.... Thank you...Karen Williams

  Billy Proffer
7 months ago
My experience was really good. When I was dropped my truck off I inquired about the parking sensors that were not available when I purchased my truck due to a chip shortage and they ordered them for me and already got them and my truck is there now getting them I installed. I couldn t be happier with your dealership. Thank you!

  mike massone
6 months ago
Isaac was amazing. Great honest, open communication. He did what he said he would do and made our car buying experience easy.

  Lorena Ramirez
4 months ago
Issac was so nice and friendly andPatient everyone there was very niceI definitely recommend to family and friends..I m going to be a loyal customer.

  Seth Anderson
3 years ago
See Isaac!! They took great care of us, addressed any of our concerns, and made the process smooth. They really wanted our business and never pressured us or tried to push us. They really just wanted us happy. Thank you all for your help and we love our Yukon XL Denali!

  Tony Laschi
2 months ago
Mehgan was extremally helpful. She made an auto repair comfortable with no stress.Thank you Mehgan!!!

  Gagik A
a year ago
The sales associate was very knowledgeable and friendly and was able to answer all my questions, as well as provide me with helpful advice and tips on how to maintain and care for my new car. The finance department was also easy to work with, and offered several great financing options that allowed me to get the best deal possible. The entire process was hassle-free and I am very satisfied with my Cadillac purchase. The manager was also very helpful came out and greeted me and made sure I got the best deal possible and save me time from having to go and shop around

  Todd Brigham
9 months ago
My Service Technician was polite, knowledgeable, and had time to talk with me. My Sierra 1500 with 3.0 Duramax diesel went in for an oil change, filter change, and 15,000 mile check. The dealership had the special filter and oil in stock. I only waited for about 1 hour, and used my GMC Rewards Points to pay! When they rotated my tires, they reprogrammed the tire positions in my TPM system to show the correct tire locations. My old dealership never did that. Consequently, the front tires showed up on the rear and rear showed on the front. I'm very satisfied with the Swickard dealership! They're on their "A" game!

  EMCEE
a month ago
Every time I ve gotten my car serviced they ve returned it in worse condition (scratches, etc)