Swickard Acura of Thousand Oaks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patti Harris
4 weeks ago
This was the best car buying experience I ve ever had. This was my fourth Acura RDX and I knew this time exactly what features I wanted. Joel and Vivian found me the perfect car. It took a few extra days for me to get in to sign the paperwork. There was NO pressure-definitely not the usual sales spiel. I also was able to get the payment I wanted. The negotiations were pleasant and not high stress. I love my 2024 RDX. Thank you Joel and Vivian (I also like their service department!)

  Leslie Caluya
a week ago
I took my car in for regular maintenance, oil change. Making an appointment was easy, I called for a same day appointment. Upon arrival I was greeted by staff members and was advised a service manager would be with me shortly. Wait time was very short. Frank was a pleasure to do business with, explanation of what was to be done with my car and the cost was clear. Location is very clean, the lobby has a TV for any customers who choose to wait for their vehicle. Cold bottled water and coffee is also available. Overall I had a very pleasant experience, everyone was very nice. Frank went above and beyond.

  Ryan W.
2 weeks ago
We have been contacted with Nikita and got the Out The Door price within hrs.! Set up an appointment for a test drive since we live 6 hrs away. Nikita and the staff at the Acura were super nice and professional. We showed up, tested drive the car and the wife loved it. Purchased it right away then drove it home. All and all, it was a great experience and we would definitely shop at Acura dealership in the near future.

  J Barbush
3 months ago
I've been a loyal customer at this dealership for my last two MDX purchases and have consistently chosen it for servicing over the years. I'd like to highlight Frank and Leo for their exceptional service - they're always attentive, communicative, and patient.Recently, I ventured to purchase an electric vehicle for my wife at DCH Ford, located just down the street. We opted for the Mach-E for two main reasons: our preference to avoid supporting Musk and the fact that Acura hadn't yet released their electric vehicle. This marked our first American car purchase since 1995, after having primarily driven Acura and BMW vehicles.Our experience with the Mach-E was eye-opening, particularly in contrast to the service we're accustomed to. The shortcomings at Ford were evident from the lack of complimentary car washes and loaner cars to an overall experience marred by misinformation, missed appointments, and lackluster sales service. While the service staff at Ford were the one redeeming quality, it still couldn't match the level we've experienced here.Returning to Acura today to drop off my car, I was reminded of the excellent service I've always received, complete with the assurance of a loaner car. For those who, like me, have been long-time customers and perhaps taken this level of service for granted, a visit to DCH Ford will starkly highlight the vast difference in customer care and attention.

  Richie Bristow
2 weeks ago
Bizarre experience at this dealership. For over two weeks I was in contact with interest on a used car. When the car finally was available, I went in to test drive. I was told that car was now listed 2k more than it was two weeks prior. I test drove the car, liked it. I talked with the salesperson, they agreed to honor the price from two weeks prior. All was set for a deal when they said that I had to finance with them. I told them that was fine if they could match my pre-approved financing from my bank. They said they could not match it and that the deal was dead. I was willing to pay the agreed price and had set up my own financing. It was very frustrating and a waste of my time. I would give lower stars but the salesperson was very good. It felt that management was sabotaging the deal.

  Mathew Chamakala
2 months ago
I would like to express my utmost satisfaction with the recent service I received at Swickard Acura of Thousand Oaks dealership for our vehicle. The outstanding service provided by Ian deserves commendation.Ian's professionalism and attention to detail were evident throughout the entire process. He took the time to explain the service, making sure I felt informed and comfortable with the process.It's employees like Ian (also Leo with my previous time) who contribute significantly to the positive reputation of your dealership. His dedication to customer service has left a lasting impression on me, and I wanted to take a moment to acknowledge and appreciate his efforts.Thank you for consistently delivering exceptional service. I look forward to future visits to your dealership based on the positive experience I had with Ian.Best regards,Mathew Chamakala

  Gregory Bubb
3 weeks ago
This is the first time I met Leo and Sam, altough the company has serviced my car in the past. I thoroughly enjoyed our conversations. Great guys! They listened to what I had to say, got the car done on time and at a good price! Luis ran the courtesy shuttle. He was a true gentleman and a pleasure to ride with. I'll be back!

  Todd Militello
4 days ago
Frank Aguirre provides the best customer service. He has helped me several other times in the past when I bought my vehicle in for service and it he never fails to help me feel totally satisfied with Acura Service Dept.

  Ericka Peralta
3 weeks ago
I ve been trying to purchase a car for 6 months and have met some pretty shady sales people Nikita the sales person at Swickard was really great, attentive and not pushy at all. All the employees we encountered were extremely attentive, friendly and funny. We will definitely go back on our next purchase.

  Michelle Wells
a month ago
Very welcoming and comfortable place to wait for my car! This is my second MDX and I love my car. Professional service and highly recommend! Frank was very helpful and took the time to explain things and answer all of my questions - I highly recommend him and this Acura location! :)

  Fabian Garcia
a month ago
I went in to Acura of Thousand Oaks to take care of something. I met Joel Aguilar (very professional, good listener and understanding) I explain to him the purpose of my visit. Joel and I then started talking about the loyalty program from Acura. 24 hours after my initial visit, Joel gave me a deal that I could not say No to the car that i liked. Joel was able to get me into a 2023 Acura TLX Type S. Joel, Dave, Rick, Vivian and Amir were all understanding of what I was looking for in my new Acura and they all worked together to make it happen. If you are looking into getting a new Acura, head over to Acura of Thousand Oaks and ask for Joel Aguilar he will listen to what you want and he will help you get into a new Acura. Trust me, I was not planning on getting a new car but Joel worked his magic and was able to get me a great deal. Will buy from Joel in the future.

  Armando luna
11 months ago
Leo from the Service Dept has consistently been extremely helpful and thorough with each visit, and I ve been taking my longest owned vehicle (MDX) for over 9 years.He explains all services performed clearly and shares the recommendations for services needed in the future.He s amazing! Communication is excellent and the attention to detail is the reason I will continue to bring both my Acura MDX and TL for service. He and I know what s the best way to keep my cars healthy and on the road.

  Barb Thorne-Chilton
a month ago
This is the third ACURA I ve purchased from this dealership and each experience has been extremely professional from the sales team to finance. I have purchased cars and SUV s from other dealerships and. no one compares to Swickard Acura. We are treated respectfully and thoughtfully even after the purchase has been completed. You won t be disappointed.

  Matthew Abraham
2 weeks ago
Went in for an oil change, tire rotation and to get a new battery. When I arrived my car was next in line to be worked on. Took them 3 hours to complete these services. Highly recommend not using their service department.

  Behrad Kabiri
3 weeks ago
I was over to lease my new 2024 MDXFor the first time ever I had a very pleasant dealership experience, I ve never had the chance to work with a better team than Beshoy and Sergio.I love to go through all the details on a contract and I had a Very transparent and honest experience with this team.Thanks!

  Robert Hackett
a month ago
Frank from Swickard Acura took amazing care of me. My car suffered rodent damage, so I needed a new wiring harness. The bumps in the road due to outside forces...mainly insurance confusion....could have created chaos. Frank eliminated the chaos, straightened out all issues, and provided me with a loaner for over two weeks. He kept me up to date on all progress, and his professionalism, compassion, and sense of humor made everything alright. Thank you Frank!!!!

  Evan Bartolome
2 weeks ago
Requested a quote online and got a hold of the friendliest and professional salesman, Gary. We were in communication late Saturday and signed a deal Sunday afternoon. Had the best experience with everyone at Swickard Acura.

  Joel Aguilar
a month ago
I wish this Dealership was promoted heavily. They have a great product above the rest, great facility, and most importantly a great staff beginning with their GM Rick. I thought I ve seen amazing dealerships but this one has been flying under the radar.

  katja grigorova
a week ago
Amazing customer service. Farid is the best sales person. Thank you for working with us and helping us throughout the whole process.

  Merrill Ladenheim
a month ago
Took my MDX to Swickard for warranty service. Leo, the service tech, was professional, efficient and extremely pleasant. They were first class in every way.

  Susan Lushing
a month ago
Very professional service department. Leo was extremely helpful and gave me the pros and cons of including the suggested service.Car was delivered on time.

  Nicole Wask
2 weeks ago
I took my car in for service for the first time to this dealership. I worked with Frank in the service department. He was curtious, helpful, knowledgeable and got my vehicle in and out quickly. Thanks Frank!

  Dante Lorenzana
3 weeks ago
Service was fast and efficient. Service team was friendly and Frank is really great at providing information on all that needed to be done. We will be back for future service.

  James Barton
3 years ago
I contacted Sebastian about an INFINITI they just received, he was very knowledgeable, helpful and test drove the car for me before I drove down. He answered all my questions and took some photos as I asked for. I made an appointment and drove 3 hours and the car was exactly as he described. All the staff were very friendly and I would not hesitate to purchase another car from them in the future. They are a no pressure dealer which made the purchasing process even better! Keep up the good work!

  Tam
a month ago
Nice guys here and would definitely come here if I had an Acura to buy. Far out in the valley but they treat you well here.

  Judy Hwang
a week ago
Frank is very courteous , professional, attentive and helpful to my needs.Very satisfied with the service.

  David Rocklin
3 weeks ago
Friendly, professional and thorough. They did the best they could to expedite the process. Highly recommended!

  Rick Walker
a week ago
He was quick energetic and honest ! Wow I'm coming back here for sure !

  George Keppler
a month ago
As usual Leo & Frank were great. Car was serviced as expected. Great experience,

  Jake McNamara
a year ago
Leo helped me out with a tricky warranty issue.Thank you so much for helping me with my warranty issue sir. You and your service techs took great care of the vehicle. I normally don't service my vehicle with the dealer but this experience really helped me change my perspective. I will be back most likely but only because of Leo and his team.Thank you again Leo!