Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  805Junior
4 weeks ago
The service writer Joseph was extremely helpful. All the staff was nice. He got my car back on the road in a timely manner and wasn t overcharged with anything that wasn t necessary. Will definitely be a returning customer with all my vehicles.

  Mark Lesser
5 months ago
While i relied on this specific store for almost three years, it is now under new management and the service was a complete disaster. I came in for a simple oil change, 10 days later i will still waiting on my car. While they claim they did me a favor, they completely covered up whatever damaged they did while under their care, and pretended to do me a favor at their expense. I now have to take the car to the dealership to fix their work. In addition, they cracked my windshield and showed no accountability. Stay away unless you don't care about your car, then good luck. I'm sure they will reply with some clever response, but just go somewhere else.

  Pouya M
a month ago
Got wheels installed here. When I went to rotate them I learned that this shop stripped my wheel studs when installing the wheels. They replaced the stud and lug nut with non oem lug nut and rotated tires. Just days after this another lug nut falls off while I m driving. Don t trust this shop with your life.

  Keisha A
5 months ago
I will not be returning to this establishment. Of course, it is typical for Firestone to offer services that aren t needed. Sales are important. I get it. But forcing unnecessary services is a totally different issue. I went in with ONE damaged brake caliper. After $2,400 worth of recommendations and a lot of we don t know if this or that was damaged or not I was forced to have a second brake caliper replaced for a safety issue. There was absolutely nothing wrong with the second brake caliper. I was told to either do both brake calipers or they would refuse service. Also when the front desk associate went to speak with the manager about the matter, i heard lots of profanity coming from his office while discussing the issue.After agreeing to have both replaced, we were told that all parts available and it would not take long. Two hours later, we were told the vehicle had not been serviced yet because the parts had just arrived. Very unprofessional. Will not return to any Firestone.

  Oz Barhama
5 months ago
Bad service. My car is leaking oil after an oil change and even after I took it back to be fixed it is still leaking. Also had another issue related to the tires. Still nice people but different than before so maybe not same management, expertise level, or quality control. I won t take my car or my wife s car there anymore

  Cindy Jacoby
2 months ago
Oscar was so helpful and efficient and knowledgeable. Together with the manager they worked a great deal for me for four new tires. Thank you!

  Angelique Evans
4 weeks ago
Great service. Always fast and efficient. You get good discounts when you sign up for the CFNA card.Great job guys. Thank you

  Jill McArthur
a week ago
Aaron was amazing!!!Five stars!Kind and professional.

  Vinny Russo
9 months ago
Support staff is amazing, great people.The GM, Ralph lacks the simple skill of managing expectations - customers can expect surprises and lack of clarity don t expect any level of honesty if dealing with him.

  Bob Black
3 months ago
DO NOT BRING YOUR CAR TO THESE IDIOTS FOR ANY DIAGNOSISThese people are morons that don't want to actually do any work. They just wanna say the first thing that pops into their 2iq brains even if it has a negative effect on the customer. I brought my GF's Prius in a year ago and they told me I needed to replace the hybrid battery in that Prius, a $3k repair. I took it to another mechanic for a second opinion, who took the time to diagnose the issue, and it turns out to be a water pump, $300 repair....I bring my car in today because it has an ABS code on figuring it's simple brake work, and what is their diagnosis? Replace the hybrid battery... Is that what they always say? I even explained, "hey Sam I'm almost 100% sure it's not the hybrid battery, can you look into the break actuator or skid sensor?" (Simple Google search told me it could be these issues) His response "I don't mess with hybrid batteries" ... Did he not listen? Does he not care? He then told me to come get my car because he doesn't work with hybrid batteries...Oh and by the way here's an update for you, once again took my car to an ACTUAL MECHANIC who took the time to physically look into my problem, and all he had to do was reprogram the ABS system. Literally 0 parts required for this work, IT TOOK HIM LESS THAN 2 HOURS TO DIAGNOSE AND FIX MY ISSUE, and these SAM tried to tell me I needed a $3,000 repair.This is the problem with idiots like Sam in management positions, not only is the information they give to their customers non factual, they do not care about the effect it has on their customers. If I was just a regular person without my very minimal knowledge of vehicles/errorcodes would have taken Sam's word as factual and paid $3,000 into a problem that didn't exist.If you look at all the positive review on this place, it's people who need a new battery, new tires, brakes, a window motor, repairs that require 0 critical thinking whatsoever, and that is extremely accurate.You seriously need to look into better training for the management at this location, or at least explain to them it's ok to say "sorry sir we cannot diagnose this issue because we don't want to take the hour out of our day to look further than an error code."That ^^^ is a much better answer than just spewing lies to customers like your current management does.

  vicky dy
2 weeks ago
the boys are attentive and knowledgeable. Very happy with the service

  Krista Lucas
a year ago
If I could give zero stars I would. Made an appointment for a tire rotation for 7am thinking I would be in and out by 8/8:30 tops. Waited outside because the door was locked. By 7:10, the person working gestured at the other door (did not approach the door or really greet me). I was asked for a number to call when it was ready, and I said I was waiting (as I indicated when making the appointment) and was then told it would be until noon and an appointment only gets you in line which makes appointments useless. I regret ever buying tires from Firestone because the free rotations have become a huge headache.

  victor agaronov
a year ago
Had my wheels rotated here. Warned them beforehand that the wheels MUST be torqued with a torque wrench in a specific order as I've had steering wheel shake before when things were done with an impact gun. The guy seemed offended that I asked him to do things this way and semi-rudely said "everything will be done correctly". I picked up the car when they closed and had a huge steering shake when slowing between 30-50mph. Went back the next day and he wanted me to leave the car there again for the day. Ended up going to the dealer to have it done correctly. Problem went away.I forgot the service advisors name but older white guy with tattoos. I'd avoid this place in the future.

  Kassia Huizenga
2 years ago
I have had issues with mechanics in the past (talking down to me because I'm a woman even though I know a decent amount about cars). But I found Firestone and I couldn't be happier. I've been taking my car here for years now and have always had a positive experience, fair pricing, and zero condescension.I've noticed they treat all their customers with respect. Sitting in the waiting room, you can hear them tell customers "here's the urgent items, and here's the items we recommend but if you wait, won't leave you on the side of the road."I recommend this shop to anyone looking for an honest and fairly priced mechanic.

  JS Velasquez
a year ago
Had the tire indicator go on in my CRV. I had a nail in a tire and the team at Firestone fixed it for a very reasonable price while we had lunch at the Cheesecake Factory. Great experience and recommend them. When shopping for tires, I will be back. Thanks Firestone

  Diane Stanley
a year ago
SAM....RUDE..... Wow how does Firestone have business with him checking people in. So Gruff.... Was dropping my car off for routine tire rotation and alignment. I also mention my check engine light came on if they could check it. He says..gruffly its $99.00 do you want to get into this with the scans. I said last time they checked it quick and kind of knew. He acted like I did not say anything. I have been going there for ever 2 sets of tires work and have always been treated good... When I booked the appointment I asked if I could be taken back to work it is so close , If they have a person no problem. They always do this for me because they need your car all day for even tire rotation.. But I asked him he said no he could not take me back to work ( very coldly and rude). I askes if I drop off later could they help me with this.NO i dont have anyone. I said I cant leave my car...OK...... It probably work Sam did not want . FIRESTONE keep Sam in the back with the cars. Jennifer is so nice . Where are you? Guess I am stuck with my tires but will have to take my car service else where that cares

  Michelle Spresser
2 years ago
Had an appt for a simple oil change & to check brakes at 10am. Dropped our car off on time. Called to check in at 230 and was told there was still 2 cars ahead of mine and hopefully they would know more by 430. Showed up at 5 and my car had yet to be moved since 10am when I dropped it off. I asked for my keys and got my car and left. The staff was rude. Is not and should not be the norm to have rude staff after having your car gone all day and still not completed at the end of the day. Take your business elsewhere. This place is lacking in professionalism.

  Mike McKenna
2 years ago
A big thank you to Joseph and the Firestone team for efficient, quick and high quality service to take care of our tire problem on short notice. They demonstrative the highest customer service by providing a solution to getting hazard coverage and our tire repaired for a great price. We have been and will continue to be Firestone customers.

  Tik Tok Daily
5 months ago
This guys helped a lot, they even fixed thing I didn t ask to fix because i had no money, it is really surprising and awesome, thank you so much!

  Nancee Villa
6 months ago
Daniel Morales was professional and knowledgeable about my car issue and helped me get back on the road safely. Thank you Daniel.

  Team Swashbucklers
4 years ago
As much as I didn't relish the thought of arriving at 7am for an oil change, I made the appointment and the choice to avoid the rush and get in and get out. And that is exactly what I did. They opened the doors promptly at 7. I could only see 1 tech and 1 customer service guy and that's all I needed. The man who helped check me in and out was very knowledgeable about my specific muscle car and others in its class. He was super friendly and quite engaging (maybe because I was the only person in there and my caffeine had kicked into high gear so I was quite... enthusiastic). The technician got to work immediately on my car and finished in good time. Actually I am just assuming that it was good time lol because in all of my years of driving I have never actually waited while my oil was getting changed, I just drop it off . All in all, I recommend this place for an oil change. The on-line appointment system worked well for me so I would recommend that too.

  Hannah Fried
3 years ago
I ve been to this Firestone location a few times, at the recommendation of the people who sold me my car. In the past, my experiences weren t anything special, nor were they bad, but after my experience yesterday, I won t be returning.For some background - Firestone sold me 4 new tires earlier this year, with a supposed warranty. I got a flat tire 2 months ago, so I took my car in expecting to get it replaced for free. It cost me $120 for a new tire - WITH the warranty coverage. With my luck, I got another flat this week. I called Firestone, set an appointment for 10am the next day, and brought my car in. To be fair, I had told them I wasn t really in a time crunch. However, 2.5 hours later, I had heard nothing, so I gave them a call. The associate told me that my rim was severely damaged. When I asked whether or not they could order a new rim for me, he seemed unsure and told me he would call me back. He didn t call back for another hour, and he was extremely unhelpful then too. I decided to just come get my car after it had been sitting in their lot for FOUR hours with nothing done. It was a complete waste of my time. I then took my car down the street to America s Tires, and they charged me $170 for a new tire AND an after market rim. It took them about an hour, despite being flooded with customers and appearing much busier than Firestone. America s Tires also mentioned that their warranty covers the tire for free, as it should.I will definitely be returning to America s Tires - not to Firestone.

  RALPH WILSON
2 years ago
I've been coming here for years! I've had tires service to major front end work done here. I've always received honest and professional service here. My last experience Joseph took care of me. (I'm not an easy customer to deal with)Bryon the tech also took care of me. I warned both of them about scratching my rims doing my alignment and Bryon didn't make any promises but he said he would be very careful with my vehicle and he was.... I couldn't find a scuff or scratch! go see Joseph and bryan they'll take care of you!Service: Wheel alignment

  Anthony Langston
2 years ago
To be brutally honest I had an appointment however it still took three hours. I'm glad I had a ride because I hadn't planned on it taking that long for two front tires.I don't really Blame the employees at Firestone. I blame the whole shutdown businesses are finding it hard to hire employees that want to work. Therefore wait times are longer for Customers.My mistake was going to a complete auto care I should have just gone to a tire only store and I probably would've been out quicker. You live And you learn.

  Andrew
2 years ago
Went in for a headlight bulb replacement and paid 100. I had my own lights and still paid 100 for 5 min of labor. Had me sitting there waiting for my car to be seen and paid for labor hours that were not used on my car. Will not be back. The only thing that made the experience decent was the professionalism of the woman working upfront.

  Shahab Sadeghinia
3 years ago
I will not go no where near this shop or other Firestone shops again. Employees are rude and untrained on customer interactions. I called them two different times and made appointments to take my car in. First time was for an oil change and tire rotation. Second time two weeks later for tire rotation since I had the oil change done some where else. First time they even could not find my appointment, so I had to leave without servicing my car. Second time I was told that I had to leave the car for four hours. If that is the case what is the use of making the appointment. To me that is the time they should start working on the car. I was one of the first customers entering the shop at 8:05 AM. I think they reserve their time for selling and installing tires and perform other services in between.I will not buy another Firestone tire ever again.

  Tabby Rubin
4 years ago
The people who work here are wonderful! I ve been coming here for at least 10 years and the staff are always kind and helpful. They always try to be as cost effective as possible and don t push you to do additional and unnecessary things to your car. These are the only people I am willing to trust with my car.

  Jay Sawyer
3 years ago
My daughter brought her car in, on my recommendation since they treat me like a vip. She was greeted with a bit of rudeness. Not going to post details of her horrible experience, when my daughters and wife come in and you speak to them, speak to them as if you are speaking to me, a man. Because in the end, they will end up telling me about the service I always praise about, good, bad, and in this case, horrible. The way my daughter was treated is not worth the praise I always give Firestone...

  Greg Spaulding
2 years ago
My son's tire had a slow leak due to debris on the freeway. I asked the staff to please inspect the tires and either fix or replace any damaged tire or tires. The associate was quite rude, not bothering to put the car on a lift (instead using a jack) and told me that only one needed to be replaced. A little while later, my son calls me and tells me that another tire was going flat. He took it to another tire store who checked all the tires, found another nail in a different tire and fixed it. Not only was this poor customer service, it was downright negligent.

  Greg Howe
3 years ago
Went in for brakes on front axle. Made appointment, but had to wait hour and a half. Quoted $600.00 for simple brake job. Walked out and got job done for $300.00. Will never go there again. not worth time and will take you to the cleaners. Unprofessional and untrustworthy.