Cadillac of Thousand Oaks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  stanley staco
3 weeks ago
Today I had the pleasure of working with Crystal Moss! She was fantastic. She went over all details about the car meticulously, and was kind and positive throughout the whole positive. She helped with the purchase process and made it as easy as possible. I am so glad to have worked with her

  Ant Moore
2 months ago
I want to express my sincere gratitude towards the team at Cadillac of Thousand Oaks for providing me with exceptional service on such short notice. From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. The team demonstrated a high level of professionalism and attentiveness throughout my visit, ensuring that all my needs were met and all my questions were answered. It was clear that they value their customers and go above and beyond to exceed their expectations. I am truly grateful for their outstanding efforts and would highly recommend their services to anyone in need. Ask for Ulises.

  Gregge Lee
2 weeks ago
Super happy with Frankie our sales rep, the finance team was awesome and even stayed late to get the job done. I buy a lot of vehicles and it s never been so easy. Thank you guys! Love this V series, you were right!

  manny Elkhoury
3 months ago
Came in all the way from Orange County,Called the dealer few days before I bought my car and the previous salesman didn t care to assist me in anyway, not what I was expecting from Cadillac. But I saw a different car this dealership had and I decided to call back thankfully Frank answered the call. He sent me videos, pictures and everything I requested before coming to see the car in person! The XT5 was beautiful and more importantly an amazing price I was happy with.Thank you Frank

  Julie Afighom
3 months ago
I don t even know where to start. Ulises from Cadillac of Thousand Oaks is beyond helpful and thorough. He was able to walk my husband and I through every step and answer every questions we had about purchasing our new vehicle. We could not be happier with the way this process unfolded and more grateful for Ulises help. Highly highly recommend. Thank you!!

  Roy Sanchez
a month ago
I've leased two XT 5's from Ulises at Swickard Cadillac and have had a great experience both times. The lease terms and customer service we received were second to none and we wouldn't hesitate to strongly recommend him to our family and friends.

  Frank Carranco
4 months ago
Went with my daughter to Cadillac of Thousand Oaks, and well dressed. Man came out and said his name was Ulysses and he said everybody calls him Ule. I told him what we were looking for. We wanted to purchase a Honda civic or accord. He quickly showed us a couple of cars and the 2019 Honda accord really caught my daughter s eye the experience I had there it was awesome. Me and my daughter were able to take it for a test drive and she ended up purchasing the vehicle that day, and everything went very smooth. The salesman was very professional. And made the process easy. I would refer that salesman to all my friends and family and your dealership.

  Cheryl r
a week ago
Had A good experience with the service dept., I brought my xt4 in for a part to be replaced and was surprised how smooth the process went..from the minute I brought in my car (arthur) was my service advisor to the end was seamless, also got an oil change there and the lounge was comfortable and everything went smoothly...a great team at Cadillac of thousand oaks service dept.

  Stephen Diago
3 weeks ago
Crystal Moss in Cadillac sales department was amazing to work with. She knew her stuff and was not pushy at all. I can't recommend her enough!

  Luis Gonzales
a month ago
Thank you so much Cris Pecoraro and Alex Ramirez,Very helpful on finding us a good car at a very good price. Thank you for being very patient, respectful, and making us feel confident on our purchase today.

  jesse montoya
4 months ago
Frank helped me out with a purchase of a GMC pickup truck. The experience was great. Never have bought from these guys, but he made it happen. Nice and easyGreat service, great price, and best of all, they made it happen

  Joel Jarquin
3 months ago
Frank Tepesano did a great job helping me pick out my perfect XT4, and even helped me set up all the features. He also went the extra mile and helped my mom set up the features on the xt6 she bought from another dealer a year ago.

  Austin James
4 months ago
Frank Tepesano was my salesman and was incredibly knowledgeable about the Cadillac Escalade and was great throughou the entire sales process. They call him Cadillac Frank for a reason!I would 100% recommend him and Swickard Cadillac!!

  Victoria Manthe
3 months ago
Frank helped us find the car we were dreaming of. Well worth the drive south from Goleta. If you're looking for a Cadillac, talk to a guy who knows Cadillacs... Frank!

  calvin ku
3 months ago
Had a flawless transaction with Frankie. Very straightforward and no pressure to do anything I didn t want to do. If you decide to shop here look for the man Frankie.

  Luis Hermida
6 years ago
I purchased a Cadillac 2015 SRX. Kyle helped me get the deal done; the whole process was very pleasant. I did have a couple of issues with the vehicle the day after I bought it, I contacted Kyle, and he assured me that they would take care of it for me. I then was referred to Jarod in the service department. He was friendly and helpful. Jarod offered me a loaner car, and 4 days later I had my SRX ready with all the issues taken care of these guys were amazing. Their facilities are amazing; I highly recommend this place as a 5 stars all around dealership.

  Charles H. Le
a month ago
CONGRATULATIONS TO: "JARED ALLEN", SALE ASSOCIATE & "ALEX RAMIREZ", SALE MANAGER, AT CADILLAC OF THOUSAND OAKS FOR A JOB WELL-DONE !!! AS THEY DESERVE NOTHING LESS THAN A "5 STARS" REVIEW FROM ME !!AS A BUSINESS OWNER / OPERATOR OF MANY SUCCESSFULL COMPANIES IN BEVERLY HILLS, I AM PRETTY PARTICULAR AND TRATEGIC ON THE TYPE OF VEHICLE & THE FEATURES THAT I WAS LOOKING FOR (RED, ESCALLADE 2024).JARED & ALEX WERE ABLE TO HELP ME SELECTED THE ESCALLADE OF MY CHOICE, AND WITH ALL THE FEATURES OF MY DESIRE, IN ONE AFTERNOON THAT I WAS NOT ABLE TO GET DONE IN NEARLY THREE MONTHS FROM ANOHTER CADILLAC DEALERSHIP, IN THE SOUTH-BAY !!JARED & ALEX EVEN WENT OUT OF THEIR WAY TO HELP ME TRADE-IN MY BELOVED BENTLEY GT CONTINENTAL, WHICH I HAVE FOR OVER 14 YRS AND WOULD HATE TO LET IT GO !!I KNOW THE "CADILLAC OF THOUSAND OAKS DEALERSHIP" IS A BIT FURTHER THAN WHERE I WOULD NORMALLY DRIVE TO SEARCH FOR NEW VEHICLE. HOWEVER, THE EASY DRIVE, THE PLEASANT EXPERIENCE AND THE "GOOD DEAL" IS DEFINATELY WORTH THE TRIP !!!SO DON'T PASS-UP ON A "GOOD DEAL" FOR A SMALL DRIVE, NOT TO VISIT THEM !! YOU'RE BE PLEASED !!BEST REGARDSCHARLES

  Michael Chatterton
2 years ago
Where to begin. I got to give it to the sales guys. During these times and then short supply on new cars. It's got to be a tough gig and then dealing with someone like me. These sales guys don't let it show though. Let's see all pros and cons about this place. Upside was I came on a Saturday at 745. 15 mins to closing and I was out of there in 45 mins. All documents signed and keys in my hand to my caddy. 2 weeks prior. Me and my wide spent a good 3.5 hours here to get her new car. It was painless they gave me an apr to what I wanted. No pressure at purchase. The down side. Well. No full tank of gas and a week later the oil change light came on. Would of thought they changed oil before selling a car. Took. A minute to find someone willing to show me around. Over all good folks just need to be a Lil more incentives to buying here

  Mark Favreau
a month ago
Meghan ia an EXCELLENT service advisor. I m so happy I m now getting my Cadillac serviced here

  Jose Negrete
11 months ago
Terrible Experience - Poor Service, Misinformation, and Overpricing. I recently had a highly disappointing experience with the Cadillac dealership, and I feel compelled to share my frustration and dissatisfaction. The level of service, misinformation, and overpricing I encountered during my interaction with this dealership was nothing short of appalling.First and foremost, I scheduled an appointment online for someone from the dealership to pick up my car. I received a confirmation email and text during my work hours, which gave me the impression that everything was in order. However, when the day of the appointment arrived, no one showed up to pick up my car, nor did anyone bother to contact me to inform me of the change in plans. This lack of communication is simply unacceptable.When I contacted the dealership to inquire about the situation, I was informed that they do not travel outside a certain radius. Nowhere on their website was this radius mentioned, nor did anyone bother to notify me of this limitation during the confirmation process. As a result, I had to take two days off work to accommodate their mistake, which inconvenienced me greatly.My attempts to address the issue with the dealership were met with a complete lack of empathy or responsibility. I spoke to someone named Carmen, who claimed to be the general manager. However, instead of acknowledging the mistake and offering a solution, Carmen simply stated, "I don't know what you want me to do." This dismissive response demonstrated a complete lack of customer service and a refusal to take accountability for their actions.To my surprise, a few minutes later, I received a call from someone named Edward, who also claimed to be the general manager. This contradictory information regarding job positions and responsibilities within the dealership is indicative of a disorganized and unprofessional environment. Like Carmen, Edward seemed clueless about how to rectify the mistake caused by the dealership. It is clear that there is a severe lack of communication and knowledge among the staff.Furthermore, the pricing I received for my car repairs was exorbitant. The dealership attempted to charge me more than double the prices quoted by other repair shops in the vicinity. They inflated the cost of each part and the labor charges, demonstrating a complete disregard for fair and competitive pricing. This blatant overpricing is a clear indicator that the dealership does not value its customers or their hard-earned money.In summary, my experience with the Cadillac dealership was nothing short of a nightmare. Their failure to pick up my car without any notice, the dismissive and unhelpful attitudes of the so-called general managers, and the exorbitant overpricing of their services are all reasons why I strongly advise against doing business with this dealership. They clearly lack the professionalism, customer service, and integrity that one would expect from a reputable establishment. Save yourself the frustration and seek service elsewhere.

  Dang Vu
6 years ago
Never had a car purchase go so smoothly and fast!! All thanks to exceptional customer service from Andrew Stines and Adiss Stepanians. Even went above and beyond with helping me return my rental car so I could drive home with this beauty. Definitely talk to one of these fellas if you need a new ride.

  Muamer Hrustic
6 months ago
I make them an offer on their Escalade V, the manager accepts it then declines the offer because I m am out of state buyer even though we are willing to pick up the vehicle, stating that a wire transfer will take 3-4 months to clear and he is focused on making money the same day even though we can wire the money same day and pick up this week.

  Shane Coleman
a year ago
Impeccable customer service from both Carmen Perdomo management and Jack Holloway. Always going the extra mile to make sure I am taken care of. If ever, you are looking for a great experience to service your vehicle I would highly recommend Silverstar Cadillac in Thousand Oaks. 5 stars!

  Salvador Salgado
3 months ago
Frankie helped Alan Walsh buy his first Cadillac and it was an amazing experience, thank you Frankie!!.

  Yazdam Hajizamani
3 weeks ago
The sales person, Crystal Moss provided a perfect customer service.

  Andrew Hernandez
4 weeks ago
Great service, Arthur kept me informed throughout and were very please with the service..

  Mathew Juarez
11 months ago
Was given lots of wrong information. I flew in from out of town and prior to I had a couple concerns with the car, specifically the panoramic sunshade cover. Krystal indicated that she looked at it and there is absolutely nothing wrong with it. At that point I purchased the plane ticket to fly in to get there and see it was not fine, it was damaged and they can t do anything to fix it even though I was told it was fine and spent money to fly in. I then was told if I purchase the extended warranty that would cover the repair of the sunshade cover and that the mechanic said it would be. Then later on was told actually it might not cover it. Then I was told after lots of back and forth that the most they can do is give $500 off the price of the car in place of a damaged sunshade that costs over $1000 to fix just to be told later on it won t be $500 it will be $250. Next, the Cadillac Thousand Oaks website has a advertisement saying all One price preowned cars come with a five day 300 mile money back guarantee and a 90 day 4000 used car limited warranty, she indicated yes this car would get that, once I was ready to continue with the purchase and I was moved over to a different sales agent, I asked to make those money back guarantee and limited warranty would be included in the contract. I was then told by the sales manager no that does not come with the car and that should not be on our website and old ownership had that policy, even though throughout the entire dealership that branding is still used. It was lie,after lie, after lie, and lots of miss information.Oh and then I was originally promised either I would be picked up at the airport by Krystal or they would be reimbursing me for the cost of the Uber. My flight came in at 9:00AM, I was told by Krystal she is unavailable to get me cause she had an appointment starting at 12:30 (more than enough time to get me) and that they won t be reimbursing me for the cost of the Uber even though I was told it would be.

  Jennifer Galvan
3 months ago
I was helped by Ulysses and I had a very pleasant and smooth experience. I highly recommend working with him.

  Gustavo Cosaro
10 months ago
I have been coming to this dealer for 16 years. I always make appointments before I go. Today I left due to the rudeness of the service manager and inability to provide for the needs of the car. I will be taking my business elsewhere. Will NOT buy another Cadillac

  Sadie
2 years ago
I want to thank everyone you helped me get my dream car !!! My sales person Lila was incredible!!! She s was patient, professional , helpful, everything you need when your buying a car! I drove away feeling like a $million$ bucks!! Thank you to everyoneDealership: Silver Star CadillacSales Person: Lila DaltonSales Manager: Alex RamirezFinance Manager: Giovanni CamachoI appreciate everyone part they played in making sure my dreams come true!! You guys a true blessing to me !!!