Allen Motors Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shayana Shrestha
3 months ago
I recently purchased my VW Tiguan from Allen Motors, and I am very satisfied with the entire experience. Geoff, in particular, played a pivotal role in making this process smooth and enjoyable.From the moment I walked into the dealership, Geoff greeted me with a warm and welcoming attitude. What stood out the most was his non-pushy approach, unlike many car salesman. He was incredibly knowledgeable throughout the buying process and patiently answered all my questions.The purchase of a car is a significant decision, and I genuinely appreciate the positive atmosphere that Geoff cultivated during this experience. I can confidently recommend Geoff and the dealership to anyone in search of a seamless and enjoyable car-buying process. My VW Tiguan has exceeded my expectations, and I am grateful for the outstanding service provided by Geoff.

  C.E.Hillery Handsome Stranger HandsomeStranger
2 weeks ago
Excellent ..... Above Average Customer Service.... Trustworthy .... Helpful.... We bought a Merceds S550 (2009) car was very reasonable priced and Geoff Armetding was very helpful with assisting us , When shopping for a car its rare to find dealerships that straight forward, Most dealerships bottom line is moving the car off the lot ... Smile in your face, Hand you the keys after the contract is signed & they are done with you, The staff at Allen Motors went over everything and provided full disclosure and information about the car and its history... In closing there bottom line is not just getting the auto off the lot, In shopping for my next auto I would definitely look to Allen Motors 1st.Thank You Geoff & the entire Staff at Allen MotorsCarl & Jeri

  Rozalyn Mendence
7 months ago
Allen Motors is a stellar company to work with! We purchased our 2023 Escalade from Jim and Garrett and had an absolutely awesome experience. Once we found this car online, we knew this was the car for us, now it was just a matter of making it happen. There were many miles between our home and Allen Motors, but thanks to Jim and Garrett being so responsive and so on their game our new car was delivered to us via an enclosed transport and in flawless condition! Any questions I had, any concerns I had, any follow up I had during the purchasing process, they both responded to us in an extremely timely manner and with all the right answers. Garrett even went the extra mile to help provide me with enclosed transportation for my 2018 Escalade which I was giving to my daughter and son-in-law in Charleston, South Carolina. In a couple of years when I m looking for a new car again, Allen Motors will be the first place Iook! Thank you Jim, and Garrett for making our transaction so seamless and for the personal attention you gave us. You both are top notch!

  A Gy
3 months ago
Geoff was incredibly helpful in getting me approved in order to finance my dream car. I would give him and Allen Motors 10 stars if I could for their awesome customer service and friendliness. Keep it up! Looking forward to doing business here again down the road. Thank you again, Geoff!

  Richard Flanagan
4 months ago
Have to say it was a wonderful experience purchasing my vintage truck from Allen Motors. They were easy to work with, no pressure sales, & were very accommodating/understanding when I messed up and gave them a check from the wrong bank account and it bounced. Not my brightest moment.Price of the truck was reasonable & in line with the market.Worked with Geoff who was professional, knowledgeable and pleasure to interface with.They have a number of wonderful autos for sale and have to imagine they have one the fits your needs.

  Joshua Reagan
4 months ago
I recently had a fantastic experience purchasing a car from Allen Motors. Geoff was knowledgeable, patient, and genuinely invested in helping my wife and I during our visit. The entire process was smooth, and I appreciated the transparency and willingness to address any concerns. We are thrilled with our new vehicle and highly recommend Allen Motors for their professional and customer-focused approach.

  Michelle Scerbo
11 months ago
I have purchased 2 cars from Geoff and truly couldn t be happier. He made each purchase easy and completely stress free always going out of his way and willing to work around my crazy schedule. I highly recommend Geoff and the team at Allen Motors for all of your car needs. I know I will be back!

  Brandon Bairian
2 months ago
Saw their "End of lease" ad in the paper. Had equity in my lease. They threw a number 3k less than I got for it at a local dealer w/o even trying. I've seen lowballing ,then I've seen these guys.

  Badarau Corneliu
2 years ago
Stay aware.Vin : SALWG2RV9JA404547Here is the deal, i came here to check out a car. I scheduled an appointment for Saturday but i came to check sooner Friday. Sales representative was not ready to meet me bcs car just got out of the body shop. they pretend to sell as accident free. But when i came here to check it out car was like shown in image they said just because the Molding felt off but in reality the car was in kind of accident because i can see the fresh primer.

  My Collie
2 months ago
They did great body work on my neighbors car. Good experience.

  Spencer Schamun
a year ago
I can t say enough good things about Garrett and the team over at Allen motors. I drove all the way from corona just because of their customer service and the care they took to make sure they went above and beyond for me, which is hard to find these days. And not only is their pricing more than fair, but they work real hard on financing to so that you have a great price and a great rate. Thanks guys!

  Roberto Hernandez
3 months ago
Accommodating and helpful. Willing to work with you. Great customer service.Thanks again!

  Robb Weller
8 years ago
Without exaggeration, Jim Allen and his highly professional staff are one of the best companies I have ever dealt with!I have bought many cars from Jim and have never had any issues with representation, follow up, warranty coverage, quality of vehicles or pricing! I know... that sounds too good to be true, but until you experience working with everyone there you will not know the level of expertise and professionalism.On top of all this his son Garrett operates their body and mechanical shop (at a separate location, still in Thousand Oaks). I have had many of my cars through their shop and again feel I have been served to the highest level.I am a loyal and long time client, and proud to state this!

  dan steven
a year ago
Do not buy a car here these guys had me come up from LA telling me the car was in great shape, it was not! Cosmetic and Mechanical issues that I did not find out about until I saw the car! If they had told me the truth or been honest I would have not made the trip! Allen Motors I lost time energy and money seeing your POS car!

  Aaron Ruskin
7 months ago
Stay away, Jim Allen is a rude person, wins on line auctions and does not pay, tries to buy lower after he wins the auction doesn't do any due diligence prior to bidding.

  Joette Snyder
a year ago
Allen Motors have helped me selling and then buying cars since 2010. They are very nice and helpful, A+ on customer service. And a great selection of cars to choose from. Thank you guys!

  Kathryn Tate
3 years ago
I needed a reliable car and they were super helpful and gave me a really good deal on a used Hyundai with low miles. They dealt with my difficult bank since my credit wasn t great, but sent over everything they needed for financing. Not out to nickel and dime you, was a fair car buying experience.

  Travis Dieringer (Photo Ronin)
10 years ago
I had brought my car into the Allen Body Shop run by Jim Allen's (owner of Allen Motors) son, Garrett, because of damage to my car (which I was looking to sell) by someone running into me, and pushing me into another car. Dealing with Garrett was great, and he suggested that instead of getting it fixed, that I take it over to his father's auto dealership to get it sold as-is. Garrett runs a separate business, and he seems very trustworthy.At first glance, things looked great. They checked my car out, we talked about price, and had fully agreed upon terms and conditions, including a contract being prepared. I brought my price down significantly, to the point that it was almost literally a steal: A $10.5k car (trade-in value) for $8.2k, and they could do the body work ($1,200 retail, $700 cash), as they had their own body shop separate from Garrett. It would have cost them less than the $700 cash to fix it, obviously.Then they asked me to leave my car there for 5 days until they could get me a check. I stated that I couldn't leave my car with them without payment (the same way all of my other vehicle transactions have ever gone), so Rick (who I was dealing with) told me to come back on Tuesday, and I could leave my car and walk out with a check.Tuesday came around and I called to bring my car in as agreed upon. It was then that Rick and Jim Allen took me for the proverbial "ride". The timeline is as follows:Jim Allen (owner) told me that they don't give people money for their cars when they leave them (his words: "That's just not the way it's done, and we never do it that way"). He said that their "accounting department" had their own hours that they don't know or have control of, so there would be no way of knowing when I would be paid (and that I shouldn't have expected to be paid at the time I handed over my car). He told me that he would have Rick call me with more information.Rick called me back and changed the deal entirely (per Jim Allen, he claimed).He said that they wouldn't take my car (which they had already checked out and agreed to), unless I took my car through insurance to get it fixed. If I did that, they would give me an additional $250, even though the quotes for repair started at $1,200. When I mentioned to him that the numbers didn't add up, he said that Jim Allen (owner) wouldn't do the deal any other way.I explained to him that I was trying to assist the person who hit me in taking care of things without insurance, and that I was willing to take the hit (going back to the original price that Allen Motors had agreed upon), and he told me that they wouldn't do it because I had "had the car for an additional 4 days, and now we're busy" (which they told me to do).Going back and forth, Rick changed his tune multiple times, giving me several different stories that didn't match up until I finally had enough and said "forget it" (after waiting 4 days for them).These guys act like a scam, and their behavior shows it to be the case. True "used car salesmen" that change their tune on the fly, even after agreements are made.Beware!

  Shannon Miller
2 years ago
Something new to me is a shortage of cars. I had looked for a car for over a month! I didn't feel pressured to buy something I didn't want or need. I feel like I got a fair deal considering this strange car market. Allen Motors is very transparent in pricing and doesn't try to upsell you on anything you don't need. I am very happy with my purchase of Hyundai Sonata!!!

  Erik Gordon
5 years ago
This is en excellent place to get a pre-owned car. I ve purchased many used cars and this was the easiest and most pleasant experiences I ve ever had buying a car. They have a large selection of high end vehicles and they only select high quality vehicles in very good condition to sell. Spencer, the salesman I worked with, was great and went out of his way to answer all my questions make the buying experience very simple. If you re looking for a pre-owned vehicle in excellent condition and want a pleasant experience buying it, go to Allan Motors.

  Chuck Moore
10 years ago
It has been six months now since I bought my '06 F-150 (~125 K miles) from Rick Wright at Allen Motors. During that time, the truck has been amazing, in fact much more so than I expected. For weeks, every time I got in it, I discovered some new bell or whistle that I hadn't noticed before. Any issues that the truck had while on the lot were taken care of by Rick to make sure that I was happy before I drove away. This included installing a new catalytic converter after the price was agreed upon. That's no small thing. And it meant a lot to me that there was absolutely no quibbling or wanting to "split the difference".While searching for a truck, I had been to several private party sellers and a few other used car lots, none of which instilled confidence. Initially, I felt that way at Allen Motors as well because when I left after seeing the truck for the first time, I wondered what was wrong with the truck. How could they sell it for that price (about 3 grand less than other trucks I looked at)? My skepticism waned, however, as the deal progressed and issues were professionally addressed.Rather than poking around Craig's List or some other site, I will look at Allen Motors inventory first whenever I am in the market for another vehicle.

  Rajni
4 years ago
We bought car today. So faar had a wonderful experience. Rick helped us, he is very nice & helpful.Thanks Rick Allen Motors for getting my husband dream come true for buying Mercedes..

  Jeffrey Rudin
10 years ago
Allen Motors sold a car for my in laws and acquired a new Audi A6 for me. We love our A6 and we got a great price with no hassle. Allen Motors sold my in laws old Lexus for a very fair price, we believe we got top dollar and it was trouble free. I now have them selling my Audi Q5 and buying another truck through them. They make it so easy:)

  Al Urcuyo
a year ago
Geoff was professional and kind answering all my questions. Jim and Garret where also helpful and profesional. They are all straight to the point with no game playing. Refreshing to say the least.

  Lithyem
11 years ago
Jim @ Allen Motors was fantastic to work with - helpful, patient and above all found me the car I was looking for at a price that no dealer could beat! Have already recommended other friends to him! Thanks again Jim!

  Harold Marulanda
4 years ago
Beware buying a car from this dealer . Purchased a car for my wife that she cannot drive because apparently they have not paid the taxes that I sent them the money for . I have called my state tag office (GA) and the California one as well and they both say no tax payment has been received. I asked for proof and they cannot seem to get any . Saying they get deducted certain amount from the account every month or so.They tell me go to your local tag office with the paperwork given and they should give you a tag ,did that about 4-5 times with no luck . I have called multiple times to the offices aswell so I dont have to drive for nothing and same answer "No tax payment for that vehicle "or "Its not showing in our system ". Called them several times(Allen Motors) with "We will call you back" answer given by sadly the owner of the dealer .So sadly to say this is a dealer NOT TO DO BUSINESS WITH.

  andre davis
10 years ago
First off I would like to thank Rick for his excellent service he was on top of this deal from start to finish. I had been shopping around for and Silverado but was getting turned down because of my credit score but with Rick's Knowledge and understanding of pervious let downs he was able to get me Approved and I walked away with and really well kept Silverado. Because of such great service I have told many friends about Allen Motors and I will be going back again soon...........Mr.Davis

  Natanya Steelman
9 years ago
BEWARE: Jim Allen is your typical bait and switch salesman! We brought my wife's car into his shop for an estimate on fixing her side passenger mirror and left rear taillight. Jim inspected the car and then said he'd call me back the next day, because his son (who was out of the office) is the one that deals with their vendors for parts. As promised, Jim called back first thing the next day and provided me with the quote apparently, we needed a whole new back bumper, left taillight and passenger mirror. The prices he quoted seemed fair, so I dropped the car off two days later, which is how much time he said he needed to order the bumper and taillight and get them delivered. When I asked about the price for the passenger mirror, Jim said not to worry about it since his guy could fix it for free no problem. Jim called later that afternoon and said that our car was done, but his guy couldn't fix the mirror. No apology or explanation of any kind was provided. I said, okay, and then asked about the cost of replacing the mirror. Jim said it would be $112 with parts and labor perfect example of bait and switch.When I arrived at his shop to look at the car, I noticed the taillight he installed had what looked like a crack on the bottom. I pointed it out to him, and he acted as if I was crazy! He failed to notice any issue with the light (despite the fact that there was a HUGE DARK line/crack/something weird across the bottom area) or agree with me that it looked different from the original one of the right side. It was ridiculous! With hesitation, Jim said he d request a new taillight the next day and hopefully the vendor will send out a new one. He made it seem like a 50/50 chance as to whether they'd follow through.Also, the bumper he installed and painted wasn't properly aligned in place and the paint had some bumps that definitely needed buffing. A few days later, Jim installed the new taillight and touched up the paint. Not a perfect job, but good enough so I gave him a semi-approval. FINALLY, as I was about to leave, he said to come back in a month and he give me a free car wash and have my guy buff out the bumper some more so the spots and bubbles go away completely. Fast forward one month later (this past weekend): I called Jim to follow up on the car wash and buffing, and his response was, Who are you? I recapped our situation and he said he didn t remember, but if that's what I said then, okay. The proceeded to go on about how he s really not sure what his guy can do about the paint because it s already been so long. I asked if he d be in on Saturday and he wasn t sure of course when I dropped the car off on Saturday, he wasn't there and didn t inform anyone that I d be coming by. I dealt with another guy who was very rude and unhelpful. When I came back two hours later, the car wasn't even clean a few spots were wiped off the hood but that s it since the guy said he didn t know he was supposed to do a full wash. My wife and I were so annoyed that we just got in the car and left wasn t even worth dealing with them anymore.In conclusion, I would never recommend Allen Motors, and I hope this helps! Sorry for such a long review, but I felt the whole situation had to be explained, so you could fully understand. I'VE NEVER COMPLAINED ON YELP ABOUT A COMPANY BEFORE, BUT I COULDN'T BELIEVE WHAT WENT ON HERE, I HAD TO LET YOU ALL KNOW, SO YOU DON T EXPERIENCE THIS!

  Ryan Adams
3 years ago
Garrett and Rick where a pleasure to deal with. Everything went quickly and smoothly they were professional, honest and made the process smooth and effortless. I would highly recommend the dealer to family and friends alike.

  Kathy Zetterberg
10 years ago
THIEVES!!!!! I DON'T EVEN WANT TO GIVE THEM 1 STAR!!!!!They sold my car 2 weeks before telling me it was sold!!!! Allen motors gave the car to the new owner without a release of liability or transfer of title signed by us, or submitted to DMV. To this day I haven't received my check for the sale of my car, and the new owner is driving my car,and I still own it!! The bottom line is the new owner is driving a stolen car! WHERE IS MY MONEY FOR THE CAR YOU SOLD AND REFUSE TO GIVE TO ME? Do I call the police and report the car stolen?????? MY SUGGESTION IS NEVER, NEVER DO BUSINESS WITH ALLEN MOTORS IN THOUSAND OAKS !