NAPA Auto Parts - AutoPartsPros (LA126)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marcos Gomez (Marcos Gomez Foods)
6 days ago
Never expected to have someone at at parts store be so friendly, I was looking for a special socket, 36 mil for a special project, after visiting the expected places and not finding what was needed I was told about this NAPA auto parts, counter man worked with me , founs waht i needed at another store and had it sent for me to pick up the next day. NOW THIS IS TRUE Customer Service

  Andrew Fletcher
2 months ago
Brandon H. The store manager was extremely knowledgeable. I m new to custom cars and had a lot of questions. He was patient and help make sure I had the correct parts but also knew how to install them.

  S F
3 months ago
Rude manager and thieving employees. This location tried to accuse us of not paying the full amount for parts purchased the Day AFTER we purchased them. Obviously your employees are stealing cash and now you are trying to blame us the following day. Do not shop here- do not shop at NAPA. They will thieve your money and blame you for it. We have already launched a complaint with corporate and will not stop until these employees are fired

  Alex Puente
11 months ago
This place is great! They helped me find the Pennzoil Ultra Platinum synthetic motor oil that's hard to find. This oil does wonders. I'm never putting any other type of oil in my Cadillacs.

  Dustin S.
a year ago
Horrible customer service and horrible drivers slamming on brakes almost causing an accident just to get out of his truck and come up to my car with my 1 year old son in the car. Bad reps in store and bad drivers on the road. Too a phtoto of the jerk fully out of his truck after the threats

  Steve Stump
4 weeks ago
These guys know their stuff, found my parts, and got me on the road quick

  Adam Christoph
3 months ago
More knowledgeable staff than other parts stores and they usually always have what I need.

  Eddie Diaz
3 months ago
Very knowledgeable staff, they go to far extents to help solve automotive parts issues

  Robert McDonald
2 months ago
Great staff of people who want to help you get the right parts

  Preston Branch
2 months ago
If you can't find a part anywhere you can find it here and for probably the same price if not cheaper! This is going to be my main auto parts store from on.

  SoCal Monet
11 months ago
My husband had called Napa and was told that this particular part was what my husband needed. I went down and picked it up. I'd say that the customer service was mediocre not bad not great. Neutral. So my husband had to go back to Napa to get a different part to replace the incorrect one. It's too bad that he was told this item was the correct part. We would have to do more business with them to give a proper rating honestly.

  Marc
6 months ago
Excellent customer serviceGreat selection of partsVery well organized

  William woods
7 months ago
My experience shopping here at Napa was great employees were very friendly very knowledgeable and very helpful I will shop here again

  Neil Slate
2 years ago
I only came in looking for one thing. But the gentleman who helped me walked me to the product. He didn't just point and say, "it's over there." I appreciate the customer service like that. He helped me find exactly what I needed. I'm glad I stopped by here. There was no trouble with parking. They have a lot to park in.

  Golden state Paving
11 months ago
Horrible customer service very rude over the phone they act like their doing you a favor. The perris napa is much better. i called there after the person in Temecula was so rude, and they took care of my issues

  John Concialdi
a year ago
This NAPA store is huge. Something that differentiates this store is that the staff is that they are not the "year make and model" guys. They are car people so off the wall requests are not met with a blank stare. I even got a couple bits for this car

  tom nava
3 years ago
Female Employee was polite and helpful taking care of 2 customers and answering phone while the Male employees doing nothing in the commercial counter area while I waited for help.Store should assign 1 employee for phone calls while customers in person don't have to wait everytime the phone rings every minute.

  Brian Reuck
a year ago
Good store. No spindle bushing for my 73 Ford High boy but nobody else has them either.

  Jeff J
4 years ago
Raul provided top notch customer service when helping me with a battery replacement. He made sure I received the proper credit for my old battery and assisted with the removal and installation of the new one. I highly recommend.

  K West
7 years ago
Always a little quiet when I go, there's no long waits and the staff has never been rude or disrespectful. The parts counter is always knowledgeable and helpful, they have found or ordered everything I've needed for my '69 Ford. I always try them first.

  Josh Leonard
2 years ago
I pull into this place with my RV in town from Florida on my way to San Diego I was having some mechanical issues with my RV that I was buying parts from this store and trying to fix it. While I was working on it they called the police who threatened to tow my RV if I didn t get it out of the Napa parking lot. That is not the kind of customer service I would expect from ANY Napa auto parts, much less one in California.

  Lucas Robinson 008
4 years ago
We went in for some truck parts, we had a a serial number ready, we called in and they said we had what you needed. When we got there it took 45 minutes to find what it was, and the gasket we were looking for was a different thickness that the one we need (with a serial number ) the people in their cant even find a part, WHEN WE HAVE A DAMN SERIAL NUMBER!!!

  Dave Stone
a year ago
The counter man was very knowledgeable and found my specific part size

  Patrick Thomas
6 years ago
This is a massive NAPA. They have so much stuff here and the employees are very helpful. My only complaint is their hours kind of suck. Closed at 4 PM on a Sunday? Seriously?

  Dan Agee
7 years ago
Two times in the last week I've had to go to Napa because the guys at O'Reilly, Pepboys, and AutoZone had no idea what to do when there computer wouldn't give them a part#. I went to 2 different O'Reilly stores and an AutoZone looking for a standard universal joint for an older truck (about 3 hours). None of them knew anything except what was in the computer screen. Finally I went to Napa. The guy ask me for the specifications of my truck, he walked to the back and boom I had my part. It took me longer to get to the store than for him to get my part. It was a little more expensive, but well worth the three hours I lost at the other stores. Those other stores might beat Napa price a little bit, but it's not worth the hassle.

  Charles Tyler
9 months ago
This is the best place too get your auto Parts check it out

  kyle thompson
3 years ago
Dude at the counter got me exactly what I needed even though I didn't know the proper tool name. Fair prices and friendly staff, will definitely be back for my next project.

  AF VENOM
3 years ago
I have always had a good experience with NAPA, when no other places do not have the part, NAPA does and it's usually in stock.

  John Walker
a year ago
They ordered a part for me and it arrived on time. They do seem to take their time waiting on in store customers.

  Joseph Athey
6 years ago
They have a completely useless staff. When I was there I needed to ask if they had a speciffic item in stock, I had to wait for the girl at the counter to finish her blog to get an answer.