DCH Honda of Temecula

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  melanie dietz
2 weeks ago
I have purchased several new cars throughout the years and this was by far my most enjoyable experience. I didn't feel like I was attacked by the salesman when I arrived, however they were friendly and very helpful. There was no need for negotiating as I got the deal I wanted. I was at the dealership for maybe two and a half hours which I thought was pretty good. I would highly recommend this dealership

  Meagan Baker
3 weeks ago
Beginning experience was great with Michael Ochner; then I went to turn in the down payment and take the car home and the experience went downhill. Michael was leaving for the day and would not be at the dealership so he made arrangements for me to meet with a sales manager named Skye. I introduced myself and he said I will be right back with the keys. He left and ran into another client; talked for a solid 15 minutes right in front of us and then came back to help us. Told us to wait until the finance guy was available to collect the money; we then met with him and he said did you guys see the car; no, not offered yet. Skye went and sat down in his office. We left the finance office and passed Skye, he made eye contact and watched us head out. Not a single person offered to show the car; only reason I knew where it was is because I saw him go to the car when we first arrived. We went to the car, looked around, everything looked good minus a couple deep scratches that were not shown in the photos. We ended up leaving the lot, hopped on the freeway to head back to Escondido and I heard a loud scraping. I pulled over and my boyfriend noticed the engine shield was falling and dragging. He tried zip tying one side but couldn't on the other as it was destroyed. We made it home and it fell again in the driveway. The dealership clearly temporarily fixed to allow the car to pass their inspection and nobody said a word. I had let Michael know this car was for my 17 year old daughter and she was going to be so excited. How sad, her car sat in the driveway all weekend. I notified Michael that evening about the service and this issue. He said sorry, Skye is a manager and surprised he acted that way. He said I can schedule a time to come in the following week to have the car looked at. I said so drive all the way to Temecula with it dragging? He said they need to see it and will fix. I said fix, its ruined; he said they may buy a new one but will need to see if they can fix first. I told him nevermind, I will just have my mechanic down the street fix. He said well we can look at it. I also shared the least he could have done was offer a small paint that we could touch up all the deep scratches not shown in the images. He said he would offer at his cost. My mechanic even said wow that is terrible service; he bought new parts from Honda Escondido and they even said this is not the first time they have heard stories like this from the Temecula dealership. I messaged Michael showing him photos before and after and my receipt asking if I could find out who his manager was. No Response. I then gave him a final opportunity to make this experience right letting him know I would be writing a review and ignored. Really unfortunate service; being treated like you bought a $5000 car; guess they only treat you well if you spend $50k or more. Just want people to know if you are buying a used car, look underneath the vehicle before leaving the lot.

  Ian Sweeney
2 months ago
Shady sales practice. Bought a Used CX-5 from this dealer. Looked at there carfax and it showed a transmission service done by the dealer. Two weeks after i purchased this vehicle, its in the shop for a new transmission from Mazda which took a month to get parts and then fix. I have practically driven the car for only a month out of the time that I have owned it since November 16 2023. Since then the 3M Door protection that came with the car i have noticed was not applied well as it is peeling. also going back through my paper work I have the theft code supposidly installed on the vehicle. I can not find it anywhere on the pannels like my paperwork says I need to have it to use this "warranty" Looking back even more now this forever start battery protection looks like there is no added device. It looks like a mazda original battery as well as no added on devices to the battery itself. to say the least the Honda of Temecula dropped the ball a lot on the inspection of the car they bought and sold and adding on the accessories is an understatement. My overall experience is just sour now. 10/10 will not buy another vehicle from the dealership.Honda if you want to contact me you can look up my phone number on our paper work from November 16, 2023 from the White Mazda CX-5 you sold me.

  Nicholas Jordan
3 days ago
I have been here more times than I can count for oil changes and they have always been amazing with information on any extras needed but never pressured to perform. Of course I get everything needed at the time. Switched from Lake Elsinore to here after a few mishaps/complications and I don t regret it. Yesterday I had the pleasure of speaking to Miguel O., once again very polite, and informational on what services were needed. The clerk is such a treat to see every time too. I would 100% recommend to anyone trying to find their Honda home. The coffee/hot chocolate maker is a major plus, added with teas as well while you wait.

  Jane Corcoran
a week ago
Cory, Evan and Tesla were all very knowledgeable, transparent, helpful and friendly. I would not hesitate to do business with them again.

  Diana Guido
5 months ago
I visited four car dealerships before arriving at Honda of Temecula, and I can confidently say that my experience with Nick deserves a glowing 5-star review. As someone who had always been a loyal Kia enthusiast, the prospect of switching to Honda was a significant decision. My first Honda (Lake Elsinore) dealership visit had left me in love with the Honda Accord Hybrid, but the customer service was lacking.Then came Nick from Honda of Temecula. From the moment I walked in, his warm and genuine personality made all the difference. He didn't just listen; he understood exactly what I needed and wanted, and he expertly navigated me through all the options available to ensure they aligned perfectly with my expectations.Even though the car I had set my heart on hadn't yet arrived at the dealership, Nick's ability to vividly describe it painted such a beautiful picture that I felt completely confident in my purchase. What truly sets Nick apart is the exceptional customer service he provides. He made the entire process stress-free, and his insight into my price expectations made it all the more comfortable.While we waited for some questions to be answered, Nick went above and beyond. He engaged in friendly conversation, even inquiring about my upcoming birthday plans. When I showed him my engagement ring, his genuine excitement and personal touch added an extra layer of warmth to the entire Honda experience.If you're in the market for a new car, I can't recommend Nick enough. He's not just a salesperson; he's a remarkable customer service professional who makes the process enjoyable and personal. Thank you, Nick, for being the driving force behind my memorable Honda purchase!

  Cayt B
2 weeks ago
DCH Honda is THE BEST! I've been leasing cars from Brad Johnson for the last 8 years. Best customer service ever! Top quality cars always! Service department is quick and friendly. You just can't beat it.

  Leo Garcia
2 months ago
I had a fantastic experience here at DCH Honda of Temecula. This was my first time here. I went in for a tire rotation and oil change, and they ended up replacing the AC condenser under warranty without me asking to do so. Nicholas was extremely nice and showed me all possible maintenance due soon. I would absolutely recommend this place for anyone looking to service their Honda. Thank you to Nicholas C and the tech Michael B for an amazing experience!

  Sweettambis
5 months ago
My visit to the Service Department was very satisfactory . Very clean and nice area. Women Restrooms was clean . Fast service for an oil change , have not waited for hours and hours . The Service writer who helped me was nice .The Parts Department person who was answering my question was nice . And the Service Department cashier who was there at that time of my Honda car service was nice . The inside and out of the building was clean .

  Dr. Dee
a month ago
Cory Broach, Internet Sales Manager, was awesome! From the first phone call to after the delivery of my new car. He made me feel like we were old friends. Never any pressure, just a pleasant experience.

  John Buzbee
3 months ago
This dealership and management cannot be trusted. They tried to tell me that they installed a $1400 burglar alarm and an $800 special coating on the paint. In all honesty, they never did both. Just want to up charge you on top of the price. They said they completely serviced the car with new oil transmission fluid. When I got the car home, I realized the day had not put windshield washer fluid, which took a whole gallon to fill. Now I m not certain if they did change the transmission fluid. I reached out to them on multiple occasions with no reply. They re all about the sale. Customer service is nowhere to be found. Buyer beware.

  Nicholas Kardouche
5 months ago
Very professional and knowledgeable. Fair pricing and very clear explanation of costs and benefits. No pressure and quick response times. I have purchased several cars from this dealership. They don't disappoint.

  Christian Green
a month ago
I am writing to express my utmost satisfaction with my recent purchase experience at DCH Honda Temecula. I was referred to your dealership by a former sales employee, Mr. Mike Arnold, and I am grateful for his recommendation.The General Sales Manager, Mr. Danny Galat, was instrumental in assisting me with reserving the specific car I desired. Upon arriving at the dealership, I was warmly welcomed by Mr. Michael Ochner, a knowledgeable and professional sales representative.Mike demonstrated exceptional expertise in the CR-V Hybrid model I was interested in. He patiently guided me through a comprehensive test drive, showcasing the impressive features and capabilities of the vehicle. As a first-time car buyer, I deeply appreciated his thorough explanations and assistance throughout the entire process.I am immensely grateful to the entire team at DCH Honda Temecula for providing me with an exceptional purchasing experience. I will undoubtedly recommend your dealership to my friends and family based on the remarkable service I received.Thank you for your attention to this matter.Sincerely,Christian Green

  Carly Baker
8 months ago
Michael was an awesome sales person! My boyfriend and I came in knowing what we wanted with a bank check for how much we were willing to pay for it. He didn t try to sway us into getting something more expensive or try to talk us into financing through them. He offered to finance and when we turned it down he was perfectly okay with it. He was an amazing sales person! We had a great experience! We would recommend working with Michael for your next vehicle purchase!

  N. Mob.
9 months ago
My wife and I enjoyed our car buying experience, working with the salesman Rick McCauley and his Manager Jose. We did not feel pressured to buy or lease either of the 2 vehicles we were considering. We test drove the Jeep Compass and the Dodge Hornet. Both vehicles were nice to drive. We decided to lease the Hornet at the end. We got a good lease deal on it and drove away happy customers. Thanks DCH Dodge of Temecula.

  Valerie Hernandez
a month ago
I wanted to share my recent experience at Honda of Temecula. It's a bit disappointing, to be honest. While I get that every dealership has its quirks, I felt like there was a serious lack of transparency here.When I went in, I was excited about potentially getting a new car. But instead of a smooth process, I found myself hitting roadblocks left and right. It's frustrating to feel like you're not getting the full story or being taken advantage of.I really hope they take a look at their practices and focus more on being upfront and honest with customers. We all deserve better than feeling like we're being played. Hopefully, they can turn things around and make it a better experience for everyone.

  Steven Cantrell
6 months ago
My wife and I purchased a 2024 Honda CRV touring from Honda of Temecula. What made it special was our salesperson.Nick, our awesome Honda salesperson, consistently impressed us with his unwavering commitment to providing us with accurate and relevant information. In an age where the sales profession can sometimes be synonymous with pushy tactics and empty promises, encountering a professional like Nick was genuinely refreshing. He not only paid keen attention to our specific needs but also went above and beyond to ensure those needs were not just met, but exceeded.Drawing upon my extensive 40-year tenure in the sales industry, I can confidently assert that Nick possesses a unique set of skills and qualities that are increasingly rare in today's market. His ability to genuinely listen to customers and understand their requirements is a testament to his professionalism and dedication. Nick doesn't just see clients as transactions; he sees them as individuals with unique needs, and he takes the time to tailor his approach accordingly.Nick's exceptional attentiveness doesn't stop at merely meeting expectations; he consistently surpasses them. His commitment to delivering on promises and ensuring customer satisfaction sets him apart in an industry that often falls short in this regard. It's clear that Nick takes pride in his work, and this dedication shines through in every interaction.In a world where impersonal transactions can often overshadow the human touch, Nick serves as a beacon of what the sales industry should aspire to be. His commitment to his craft and his customers is a rare find, and we are fortunate to have had the opportunity to work with him. It is professionals like Nick who redefine what it means to excel in sales and who remind us of the enduring value of personalized, attentive service.- Steve C, Temecula, California

  Preston Fairchild
3 months ago
Great experience and a great truck. Mike Fernandez did a great job listening to what we wanted without the pressure. The whole experience was smooth and easy and we love the new Ridgeline. Thanks to the whole team. We will definitely consider DCH Honda of Temecula for our next new Honda.

  Paul Krueger
5 months ago
Seamless! Corey was our salesman and was extremely patient, calm, and not pushy at all..we got a great deal on a great car. He answered all our questions and found the answers if he didn't know. Then he worked with us until the price was right for us.. We were in and out quick and drove away with out new car in no time at all. Professionals throughout the process.

  Hannah Rapp
3 months ago
Had the BEST experience here! Both Jacob and Matt helped me get the car of my dreams and we're willing to work with me and help me out with my purchase, finance, and any fixtures my future car needed. Come over here to get the car you've been looking for, ask for these guys cuz they go above and beyond for their customers! Thank you guys!!

  erin callahan
4 months ago
Had a great experience here! Helpful friendly staff. Misha greeted us immediately with a nice smile, great disposition, charming personality and a firm handshake. He was patient, knowledgeable and very kind. Give that man a raise!

  Andy Larson
a year ago
**** GREAT CUSTOMER SERVICE****We worked with Corey G. on purchasing our daughter her first car. Corey was Excellent. Great customer service, very detailed throughout the process. They offered us a fair and honest price and were fully transparent from start to finish. My wife and I are very pleased with our experience at Temecula Honda and are considering purchasing another vehicle from them in the very near future.

  Edward Lehman
2 weeks ago
Best Place to But a Car in the Temecula Area Great Product with a Honda VehicleThis dealership is no pressure, very knowledgeable about their Vehicles and Inventory, polite and courageous staff, Makes buying a new vehicle a great experience again!

  Cheryl Stern
3 months ago
Our sales guy Mike was great. We were at several dealerships in the area and stopped by Honda to see the latest CRV. I drove one and really liked it and they had it in a beautiful red/black combo. Because it had premium paint it was priced higher that the model I drove at $37,940. That price was fine, I figured I could get it for a little bit less, pay the taxes and fees of approximately $4K and be out the door at around $42,000. I had a check with me and was ready to write it on the spot.Before the finance guy came over, the sales guy told us they were charging a premium on their cars ($3,000 due to supply/demand) and that there were three features that are normally optional that they automatically add to all of their cars. The finance guy came out and the total price was over $49K! That is so far over the sticker (I did not see a second sticker that shows the other added items like I did at other dealerships) that I felt very upset, like I was being played. So the finance guy goes back to his office and comes back like 20 minutes later and the price came down to $43,500. Still over what I expected to pay.We ended up leaving because I did not feel like a valued customer. Quite the contrary, I felt like I was being duped. The lack of disclosure was very misleading and disrespectful. I went on their website and saw the car was there with a discount, not a premium for the same car I wished to purchase. Nothing about the mandatory upgrades either. See the attached picture. Is this even legal?After discussing with my husband, we ended up going to another dealership and getting a comparable car with even more features with an extended warranty and prepaid maintenance for the $42,000 I was prepared to spend. Hondas are great but I will not do business with this dealership due to the way we were treated. I'm surprised that other customers are okay with this.

  pauline S
3 weeks ago
Do not buy here.I tried to buy out my lease for weeks. (As it s closest dealer to home and I do my service here)Salesperson tried telling me he could not do the deal unless I bought a warranty. (Witch I have in text message writing)Insane. After working for Honda many years I was disgusted by this dealership. I sold cars many years and was also part of the council of sales leadership for Honda.This is upsetting.

  karl neblett
5 months ago
Finally, a car dealership I can recommend to my friends and family. Go! Go to DCH for your next car. Try to get Nick if you can as he is extremely personable, but listening to other interactions as I was waiting and dealing with the Manager, it is clear that the friendly, zero pressure attitude permeates through out the team. It's as if they are more guides than salespeople, helping you through a purchase rather than thrusting it on you.Thank you for making car shopping the exciting experience it should be.

  Jefferson's Clock Repair (Josh Jefferson)
2 years ago
We have now purchased 2 new vehicles from DCH Honda. Really great experience both times. Corey Broach has been amazing through the process of both purchases. We'd definitely buy from him again. Thank you to everyone who works there for being so helpful and always so friendly!

  Joseph Mully
a month ago
Hi Lithia, if you happen to respond to this review, please begin by addressing why you haven't taken action to address the numerous complaints on Google and Yelp. It's concerning to see a pattern of dissatisfaction from customers, and it's essential that you address these issues to ensure better customer satisfaction in the future.I had an absolutely terrible experience at Honda of Temecula. This dealership epitomizes everything that's wrong with the car buying experience. Despite the plethora of negative reviews, Lithia continues to engage in shady practices, sneaking in overpriced add-ons like Forever Start, Theft Code, Karr Alarm, and 3M protection, totaling a whopping $2,392, none of which were disclosed online. Avoid this dealership at all costs unless you enjoy being ripped off and deceived

  Bri C
3 months ago
One of the fastest buying experiences ever. Very straightforward and efficient. In the dealership at 8:15 and out by 8:45. Can't ask for much more. Credit to Brad and the rest of the crew here!!

  Michelle McNeely
5 months ago
This is the 4th car I have purchased from Honda in Temecula. They are professional, organized, and friendly. I want to specifically thank Nick, Skye, and Danny for their outstanding customer service and assistance with our car purchase this past weekend. Thank you for your consistent loyalty to your customers.