Toyota Sunnyvale

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim F
3 days ago
DO NOT come here for service! I came in for an oil change and to diagnose a sensor fault on a brand new car (not to fix the problem). I made sure to book the earliest possible time slot at 7am so I have plenty of time to get to work. After waiting for 1.5hrs, I asked the "care coordinator" for an ETA, only to be ignored for an hr and then told my car won't be ready till 12pm because they have to diagnose the sensor. They didn't feel it necessary to inform their customer in the waiting room this? Zero care for a customers time. A simple text and I would have made arrangements to get to work.Edit: Toyota Sunnyvale left a response to contact them about this review, which I did. They didn't respond, further proof of how little they care about customer service. It was just for show.

  rebecca andrews
a month ago
I just had the hands down best experience ever at Toyota Sunnyvale thanks to Tanya. She welcomed me with the biggest smile at 9:00am!! She was so pleasant and kind, while doing her job very fast. When I came to pick up my car the same day at 1:00pm she was there and even remember me. She immediately picked up my paperwork and and got me all set to go. I then went to get my car picked up, and the lady was just taking a tad long, and Tanya immediately went to go figure out what was taking so long. While we waited, we chatted and she is so friendly and easy to talk with. While we talked, she was telling me about all these services I didn t know where available. That you can have your car picked up if you live nearby which I do. And they ll even wash your car for you. Tanya then went and washed my car for me!!!!!! When she had returned, she even vacuumed my car and left money she Found while vacuuming in my cupholders. I cannot explain in word how amazing this service was and I only went in for an oil change. Tanya is an amazing employee. I absolutely love her and will be coming back here solely because of her.

  Donald Dang
4 months ago
My review is a little bit late, but about 6 months ago, I bought a 2023 Toyota Corolla Hybrid LE from Ben Sherman. I was doing tons of research to not get screwed by dealerships, but surprisingly, I didn't have to use ANY tactics that I learned. They presented all the potential upsells upfront, and didn't pressure you to buy any.Of course, the appeal is the fact they sell at MSRP. They quoted me a 3-6 month wait time for the Corolla Hybrid, but ended up getting offered an XLE 1-2 months in and finally, the LE I wanted about 3 months in.If you're willing to wait just a little bit, I highly recommend this dealer.

  TOSHI TANAKA
5 months ago
Sales person Nobu was very kind enough to throughly explained almost all the features and functions of the vehicle he has been very helpful.The only offset was a long wait and we only had one spare key and has to wait for another 6 to 8 months.

  Parveen Kumar
a month ago
Extremely Disappointed with Unprofessional ServicesI regret to say that my experience with Sunnyvale Toyota has been nothing short of disappointing and frustrating. I've been in contact with them for over a year, expressing my interest in a vehicle, and the level of unprofessionalism I've encountered is truly disheartening.The first red flag was when the person I was initially working with left the position, leaving me in the dark about my status with the dealership. Upon contacting the leadership team, I was shocked to hear that I was not on their list, a situation that repeated itself six months later. It's unacceptable to see such a lack of coordination and organization within the dealership.In an attempt to address these ongoing issues, I requested a call from the General Manager. However, the person who identified himself as a manager, Steven, was incredibly rude and unhelpful. Instead of assisting me or connecting me with the GM, he callously stated that the GM would not be calling me and abruptly hung up on me.My time has been wasted dealing with Sunnyvale Toyota, and I strongly advise others to save their time and look for a more reputable dealership. The unprofessionalism and lack of customer service standards demonstrated by this dealership are concerning and disappointing.I hope this review serves as constructive feedback for improvement. It's crucial for businesses to prioritize customer satisfaction and professionalism in their services.

  Erica W
5 months ago
Updated. Lost my trust with TOYOTA in general The Toyota Venzas have paint and now windshield defects. There is a class action on the windshields. I literally had a a rock hit my windshield two or three weeks ago; and, a long crack developed down the front over the two weeks...I called about windshield replacement and was told that it would be $2000+ for windshield replacement and that I could only get a Toyota service to do the replacement due to calibration, but I m reading various online sources that it can be done elsewhere. Thus far, I m getting quotes under $2000 with Stevens Creek Toyota and Milpitas Toyota. Unfortunately, because dealerships don't work with insurance, I just went through insurance to have them provide me an approved vendor (who then purchased the parts from here and will be doing installation and calibration for me).Also, when I purchased a paint pen, they ordered and advised it would come in a week. They never called me. Then I called and they needed me to provide them the receipt number and required me to bring the receipt for reference in order to pick up the pen. It should not be this difficult Excellent phone receptionist. Got Melanie as my service manager, and she s excellent! She was a led to advise that the paint chips are on the plastic so no risks of rust, and that I could use touch up paint - which the parts & service guy was able to order for me for $20.Excellent waiting area as there are also nice booths, Wi-Fi, and coffee. Appreciated the booths so I could do work and have my dog with me. (Respectfully used his car seat cover on their seats).Here for my second maintenance ever. They don t do any cleaning like other car dealerships (or maybe this is something that CA dealerships don t do?)******Not sure why Stuart or Stewart keeps calling my father about servicing my car, and not me.I tried to speak with him a few months ago about chipped paint along the trunk of the car (similar to the issues that Toyota has had with white car recalls in the past few years), and he refused to even discuss helping with it. When I reached him, he didn t recall leaving me two messages So odd.

  Christopher Padilla
5 days ago
I called to schedule a maintenance appointment for my Prius and asked for a rough estimate of how long it would take. They said they could not provide me with such information. How am I supposed to make plans to drop off my car if I don't know how long it will take?! Terrible service; I would not recommend visiting this location under any circumstances.

  Jose Roldan
3 months ago
Visited this dealership on 12/26/23 with the interest of purchasing a new car and trading in our previous vehicle. I had been a loyal customer to Toyota Sunnyvale before (purchased two previous vehicles 2014 and in 2020). I guess now the second you walk-in post dealership remodel (early 2020) everyone regardless of credit worthiness is subject to a 10% credit interest rate and 60 months. This experience was the worst I have ever encountered, not wiling to meet us in the middle, low balling the trade we had, and all their inventory was reserved. How does this place stay in business?The highlight of this place was Mahi (not sure if that is the correct spelling), the salesperson. He did managed to find two cars that were not reserved and track them down for us to drive.I figured out the answer to my previous question, this place stays alive but making all their customers place a 10K down payment regardless of vehicle purchase. I guess they have to pay for their remodel somehow! Run away from these clowns!

  Zen
2 months ago
The General Sales Manager, Jessica Wilson is the person you must need to speak with when planning to acquire either a new or used vehicle. She is very knowledgeable, skilled, professional, and tactful. She will assist you in anyway she possibly can. Toyota Sunnyvale is lucky to have her as she is a tremendous asset for the continuous growth of this dealership. Kudos to you Jessica.

  Tronicle
3 months ago
I recently had a terrible experience at Toyota Sunnyvale and feel compelled to share my disappointment. I brought my Rav4 to address a slight wobbling issue during driving, and the service I received was not only unhelpful but also seemed designed to rip me off.Firstly, they charged me a hefty $250 inspection fee, claiming to find nothing wrong with my vehicle. However, they suggested changing all four tires, insisting that the issue was due to worn-out tire treads. The proposed cost for replacing all tires was a staggering $560, which I found to be exorbitant.Feeling uneasy about the situation, I decided to seek a second opinion from another tire shop. To my surprise, the mechanics there informed me that my tires were fine and that the problem was a simple alignment issue, which they could fix for just $60.What struck me the most was the attempt by Toyota Sunnyvale to intimidate me into accepting their costly tire replacement offer, warning me of potential accidents if I didn't comply. This felt like a blatant attempt to take advantage of my lack of technical knowledge.In the end, I chose to decline their absurd offer and went with the second opinion, which not only resolved the issue but also saved me a significant amount of money. I would strongly advise against using Toyota Sunnyvale's services based on my disheartening experience.It's disheartening to see a reputable brand associated with such unethical practices, and I hope this review serves as a cautionary tale for potential customers.

  Timothy Chang
a year ago
Summary: During routine maintenance, dealer crashed the car, lied, and didn t take full responsibility until dashcam footage was shown. A supposedly 5-day repair turned into 37 days in total. Complete failure to communicate throughout the process. Had to file complaint with Toyota corporate. Ruined my entire holiday.In December, I took my Tundra in for routine maintenance. While pulling out the vehicle to me, the employee driving crashed it in the garage while making a sharp turn (see pic), damaging the passenger side. The entire incident was captured on dashcam, including the driver s colorful commentary and attempts to cover up the damage. Despite the employee knowing he had damaged the car and many other dealership employees seeing the incident, he decided to hand it off to me as if nothing had happened. It was raining that day so I didn t catch the damage until I got home.I contacted the dealer and at first, they didn t care too much. Only after I provided the brutally obvious video did it kick them into gear in getting a loaner set up for me. I brought the car back on Monday (2 days post-incident, because apparently they can t do loaners on the weekends) where I was told it would be finished by Friday (6 days post-incident).Friday passed and there were no updates. I called many times daily only to get in an endless loop of being transferred by the operator to my service advisor, who would never pick up the phone, respond to my text messages / emails, or give me a call back. It took 4 days and 10+ calls before I got a text with a new ETA of 12 days post-incident. On the new ETA date there was again no update and no answer to my calls. Only after threatening to come in person did I get a text telling me to contact the body shop doing the repair (Golden West Collision). The body shop was responsive and that was when I learned the car wouldn t be done for another week. By now, my holiday travel plans were toast.19 days post-incident, the body shop was done, but the decals on the side of the car hadn t been delivered by the dealership. I was almost 3 weeks without usage of my vehicle so I picked it up with the agreement that I would come back once the part was in to get it put on. I checked in every few days, but even 2 weeks later (32 days post-incident) the part was not delivered. I had no other choice but to file a formal complaint with Toyota corporate. Magically a few days later, the body shop received the part from the dealer and 37 days post-incident, the repair was complete.Accidents happen. Had the dealership not tried to lie about the incident and been active during the repair process, I would have accepted that. However, the complete failure by so many employees from the maintenance staff up to Bill Moody, the service manager, is unacceptable. I shouldn t have to call dozens of times, go around the dealership, and open a case with corporate for them to fix their mistake. If I hadn t, I bet the repair still wouldn t be done today.My compensation for this mess? Not even a refund of the cost of my service, but a credit in the event I come back to for service in the future.

  Thomas Roscoe
a week ago
Came to this dealership and was looking for a new car, and it was a very sad experience. Came across 5 employees, and no one greeted us. Most of the cars are locked, and there is no price info anywhere. They really don't care to make money here. I'll take my business anywhere else.

  Nancy Valencia
a year ago
Recently my husband and I purchased a hybrid rav4, and I can say that it was the best service I have ever had in my life, in a car dealership, mr. Ahmad Hatamied treated us wonderfully, a very attentive and helpful person. I am very grateful that he has been the one who helped us throughout the process since June, when he helped us by putting us on the waiting list and since then every time we went to ask he treated us with pleasure and kindness

  Bliss
a month ago
We walked in not knowing what we wanted for a second car. Mr. Delon approached us and was very kind and patient in showing us the variety of cars they had (and also cars in transit). He was knowldedgable and even let us test drive some the cars we were interested in. We didn't decide immediately and we weren't pressured into buying anything that day. 2 months later, we decided on the car we wanted and called Mr Delon. He checked their inventory and we were able to reserve The Highlander Hybrid XLE. Another 2wks and were able to purchase the car we wanted with Mr. Delon's exceptional and ethical sercive. He was very transparent and honest with the waiting time. So the 5-star is all for his efforts and Toyota Sunnyvale for not having the additional 5k dealerships usually add on top for in demand models. They sell MSRP!Also, do your part before purchasing, review and research. Know all the possible negotiations you can for the payment terms , add ons and inclusives you need. Like any other sales based business, you will be offered other stuff like extended warranties and a lot more. So do your part, ask questions. Don't just buy and then come back with a bad review for things you initially didn't understand.The paperworks took a bit more time but we were offered water, coffee and ice cream while waiting. We didn't have any other appointments so we didn't mind. Mr. Delon was well aware of this and consistently apologized. They can still can improve in this aspect of their department.In terms of maintenance and service for the car, we are yet to discover. Will be sure to update this review.

  Gundapi C.A.
6 months ago
One of the amazing and ethical dealership I have ever been into. I never though dealers can be this good. Here is my story.After talking to many dealers, found that they are one of those offering the car at MSRP (No mark up). I had booked my Camry with them by paying $500 booking. Very smooth process.The car arrived a week before as they promised. This was fantastic. But had to cancel my booking due to color change I wanted.I did not have to follow up for refund at all. The $500 check came to my home within a week. I was stunned. This was really impressive. I had bough cars before with other dealers. Most of them never stood by their words and promises or trick into something else. Hats off to Sunnyvale Toyota. You guys are just amazing.

  Evelyn
8 months ago
Tire exploded less than 24 hours after extremely expensive maintenance* UPDATED REVIEW * Toyota Sunnyvale paid for the necessary repairs and servicing after this happenedAfter I posted this original review (see below,) I also filed a complaint with Toyota Corporate. This seemed to spring Toyota Sunnyvale into action. The overall manager and his associate (different from the 1st lady I talked to) reached out to me pretty quickly and were willing to listen to my frustration and work with me. They agreed to pay for a replacement of my back two tires, the new tires themselves, alignment, and to replace and program the back two tire sensors. Because I was away from the Bay Area after the tire blowout, they let me get this work done at another dealer. This process took a couple of weeks, but they checked on me throughout and really cared that the problem was fixed. They reimbursed me for all of the expenses and I now feel much safer and more comfortable driving my car.At the end of the day, I still feel that I overpaid for my original service considering what happened. It was a hassle to get everything fixed. I m disappointed that the tire sensor issue wasn t raised to my attention properly that day. But in the end, Toyota Sunnyvale did fix the mistake and I appreciate that.ORIGINAL REVIEW:I brought my Prius in on Tuesday and was talked into a multiple thousand dollar 150k mile maintenance. I was reassured that a high quality, comprehensive service would be done and that I would not need to get another service outside of tire rotation and oil changes for at least 30-40,000 more miles. The price I was quoted for was over 4x what is quoted for a 150k service on my car across the internet and by other providers.That day, I received an unhelpful video from the technician who named various items that were being checked, but failed to actually show them being done. The technician said in the video that the tire pressure was set at the correct levels and that there was a problem with my tire sensor, but failed to show the tires actually being filled. I was never told or asked whether I wanted the tire sensor to be fixed. Considering the extreme amount of money I had paid, and that the representative reassured us that any and all safety-related features were maintained, I picked up my car trusting that my car was safe to drive, not questioning the service I paid for.That was a mistake. The very next day, less than 24 hours after I picked up my car, I was driving on the freeway when my rear driver s side tire exploded. There was a sudden loud noise, and we could feel and hear the tire instantly shredding as we drove. We exited and pulled over in less than 2 minutes to find the tire completely shredded (see photos.) We called ToyotaCare and had the tire replaced by my spare. When we asked what he thought had happened, the technician said that this was due to improper tire pressure, not the impact of a nail. There was no nail or evidence of a nail or any other object embedded in the tire, which would not have simply fallen out in the 1.5 minutes we took to get off the highway. I was shocked that this would happen the day after my expensive maintenance was done.I called Toyota Sunnyvale a total of 5 times before I was able to express my situation to a manager. Each time, I was transferred to a different voicemail box. Eventually, a manager was able to respond by text, although I had requested to speak over the phone. I expressed what had happened and that I called into question the entire service that was done. She tried to convince me that this was due to a nail but also was confused by what happened. Again, there was 0 evidence of declining tire pressure and no nail or object embedded. I had to conclude that their claim that the tire pressure had been "set correctly" was a lie. They also failed to properly inform me of or deal with an apparent issue with my tire sensor.I requested a replacement for my tire and the manager I had talked to was wishy washy. I then decided to file a complaint with Toyota Corporate.

  ritwik giri
3 months ago
We bought our RAV4 from this dealership. Mr. Shah was great in walking us through the multiple options we had for the vehicle of our choice. Usually sales people are aggressive in pushing the buyer to buy on the spot before they leave the dealership. Mr. Shah was just the opposite; he walked us through all the features and options and gave us good advice and asked us to take all the time we needed to figure out what's best for us. We visited the dealership three times before we made our decision and he was patient throughout.

  Kevin Yang
9 months ago
Warning: Predatory dealership for service pricing and extremely bad car servicing. Car tire exploded while driving after less than 24 hours since servicing car here. Do not get your car serviced here under any circumstances!My partner recently had her car serviced here for a 150k mile service checkup. She isn't an expert when it comes to car maintenance and unfortunately the dealership took advantage of the situation. They charged her over $2000 for the package while explaining how this is the cheapest package available. By the time I realized, it was too late. We were willing to let it go as an expensive lesson and assumed that given the price, the service quality would be top tier at least.Less than 24 hours later while driving on the freeway, our tire exploded suddenly. Luckily we made it out of the dangerous situation ok and the technician who helped us replace the spare tire explained how this was due to extremely low tire pressure since it ripped from the sides of the tire. This came as a shock especially since we were sent a video of the "service" that was done and explained how the tires were healthy and set to the right pressure. Unfortunately this video did not actually show the act of inflating the tires or even a pressure sensor to indicate the right pressure. At this point it seems likely they didn't do a lot of the servicing outlined in the agreement and probably did not ensure the health of the tires. They were quick however to insist that the brake needed to be replaced, probably so they could charge us an additional $500.We tried contacting Toyota Sunnyvale repeatedly and were never able to connect with any service rep over the phone. Eventually after 5+ tries, we could only connect with someone via text. They were not responsive and never reached out to us via phone after we said they can reach out anytime to discuss this matter. After sending the photos of the tire damage via text, they said its most likely due to driving over a nail and that their "records" show the tire pressure was set and that there is nothing they can do.The photos of the tire are attached below and I will let the reader make that judgment on whether a nail was the cause of that damage. There is also no nail embdeded in the tire and no evidence of tire pressure fading over time given the sudden explosion on the freeway.At this point its pretty clear they did not actually do proper tire maintenance despite saying they did and assuring us that the service was comprehensive and that "no more servicing should be needed for the next 30-40k miles". I have never seen a tire explode less than 24 hours after proper servicing done on a car. This entire situation is really just unacceptable and disappointing.We were hoping for them to be helpful in just getting the tire replaced, but they instead decided to just shift the blame towards us.I hope this serves as a cautionary tale for those considering doing your business with Toyota Sunnyvale. I would recommend going to any other place as I have never seen a dealership display such predatory practices while providing terrible services and unresponsive customer service. Wish I could give this 0 stars if possible.

  Roda Minas
a month ago
WOREST SERVICE IVE EVER RECEIVED. This used to be my family and I favorite place from 2012 but this place quality of service has decreased over the years. This location made 3 horrific errors to my vehicle when I just came in for an oil change. When I came in to talk to management I was met with a whole lot of attitude. Now everytime I come in for service I am met with a lot of animosity and attitude for mistakes they made. I am so tired of being mistreated for a mistake I didn t make. This location is horrible.

  Yiyang
4 months ago
Overall good experience.Bought a used 4Runner, and the first repair that should be covered by the warranty went a bit rough.However after contacting the used car sales manager Kyle Krebs, and after getting in touch with Jeff Tecson in the used car service department, I had a great experience scheduling the repair and getting it done, and Jeff helped me arranging alternative transportation seamlessly.

  Huong Nguyen
a year ago
Very good customer service, great supporting staff.My car was serviced here and I had a wonderful experience with Rich, who helped me register for service. Rich is funny, very efficient, and especially �n amazing person with communication skills. He is who keeps us coming back. Thank you Rich.

  Jichen Liao
3 months ago
Update: sent to emails to the manager, no response.I went to Toyota Sunnyvale for my car's 25k mileage maintenance. The price is ridiculous; their website did not mention the price when I made appointment. I used to go to Toyota Fremont, so I thought the price should be similar. However, I was only offered three choices, from $1600 to $1900. These choices were given even before they checked my car.It's just a Camry, not a Rolls-Royce; how come maintenance can cost that much? Toyota Fremont used to charge me about 300 to 500 dollars. Why is it so expensive here? I go to Toyota because I don't know too much about the car, so I prefer a safe and easy solution. A higher price is understandable, but $1600 is still way too much. A 3-hour service with $1164 in labor costs? Did they have a massage for the car? Oh, they didn't even try to clean up the dust inside.One more thing: I came there and provided my phone number at 2:57 pm, and I got a spam message saying someone wanted to buy my car at 3:06! How dare you sell your customer's privacy?I could not be more disappointed. My roommates were also shocked about the price and laughed at me like I was an idiot(Yes I am). I would never go there again.

  Akio 123
4 months ago
Mr. Dhanendra Shah proved to be exceptionally helpful throughout the challenging process of acquiring my car as a student. Both Mr. Shah and his manager provided valuable support, making it possible for me to get my dream car. I express gratitude to both of them and appreciate Toyota's role in this experience. Their exemplary service deserves a five-star rating, and I wish for more individuals like them in their workplace.

  Jon A
4 months ago
I purchased a used LX 470 back in May. I will preface this vehicle had nearly 150k miles and was a 2006 so nearly 17 years old and I purchased the vehicle "as is". I live in MN and decided to fly out to CA to purchase as the vehicle appeared to be a very clean and a rust free example. I paid asking as I was looking for one of the cleaner versions of this type of vehicle and wanted a rust free version.Good - the buying experience was excellent. I dealt with the same individual the entire time. He was extremely responsive and helpful taking every call and providing videos and photos at my request. He also offered and picked me up from the airport since I drove the vehicle back home to MN. Additionally, the truck was absolutely 100% rust free, as described by the salesman and dealership. I have purchased more than 30 vehicles in my lifetime and the buying experience with Sunnyvale was as seamless as I can remember. I was also never pressured to purchase "extras" as I was completing the deal.Bad - the ride was very rough and handling was poor. the truck felt unsafe above 50 mph (which I didn't find out until I got past Sacramento due to traffic) but I had flown out, previously paid, and essentially felt locked in to purchase as I was driving to a job site part of the way home. The truck made it home with no problem, I got used to the handling but did develop a coolant leak. I took the truck into a certified Toyota/Lexus dealership and found out:1. the vehicle had the incorrect rear springs that "fought" against the hydraulic suspension. They said this was unsafe to drive and couldn't believe I was fine driving home.2. I had asked if the timing belt was new and was told yes by the dealership. The timing belt was not new when the mechanic pulled the failed water pump and timing belt. Stop leak material was found (glitter) so the coolant leak likely wasn't new.3. All the tire pressure sensors were bad. I had the warning light on at the dealership when I purchased, of course, I was in a rush and figured it wasn't a big deal until I learned 4 of the 5 were bad.4. there were a number of other leaks (cam seals) and other items. Honestly, most of these wouldn't have been found during an inspection and were only identified since the mechanic needed to dig into the engine for the water pump and timing belt replacement.In total, I paid $4,700 in repairs on top of paying top dollar from the dealership. I purchased from a Toyota dealership vs. an individual in part of the reassurance the dealer would go through the vehicle and have it safe to drive. I was told this one had everything fully addressed and there were no problems other than wear and tear of the seats, interior, and pain for an older vehicle. When I contacted the dealer, I only asked for financial help with some of the items I felt the dealership should have addressed prior to the sale (proper suspension, tire pressure sensors, and the timing belt which I was told was recently replaced). I offered to put the dealership in contact with my local mechanic. I was told by the salesman he was talking to management and he never replied.While I realize I purchased "as-is", I traveled a long way to purchase from a dealership I would have expected to complete a decent inspection when they took the truck in on trade. The fact that they didn't realize the suspension was in such bad shape (along with all the other items my mechanic found in the inspection) make me wonder how much effort is put into inspections on used vehicles. Overall, I would not hesitate to purchase a new vehicle from Sunnyvale, the salesman was outstanding and responsive and the buying experience was seamless, however, I would be cautious of purchasing a used vehicle.Update - I have tried contacting you Ali based upon your response wanting to learn more about my experience. My emails were returned saying they were "blocked" - if you would like to understand the details of my experience further, feel free to contact me.

  RWW
2 months ago
I would like to personally thank Dhanendra Shah for his exceptional service with helping me and my family purchase our new 2024 Toyota Grand Highlander. Purchasing a brand new vehicle is pretty intimidating, but Dhanendra made me immediately feel comfortable throughout the entire process. His care and compassion was genuine and he was a pleasure to work with. I will recommend Dhanendra to all of my family and friends when they are ready to purchase a new vehicle. Thanks a million, Dhanendra!Rob

  Sam
2 months ago
Dhanendra Shah helped us through the process of our lease buyout. He was professional, friendly, and well informed of the process. He answered all our questions. We will definitely reach back out to him for any of our future vehicle needs. Thank you, Mr. Shah!

  Yuval Greenfield
2 months ago
Before walking in, I called and compared 3 Toyota dealerships. Toyota Sunnyvale, Toyota Stevens Creek and Toyota 101 (via Costco). With Toyota 101 the price was ok. The Stevens Creek price was way higher, but they said they'd match the Costco price. Because it was closer, I went to Stevens Creek - it was still a long time and back and forth until they eventually lowered to the Costco price. My first contact with Toyota Sunnyvale - the price was already the lowest of the 3 options. So it was a no-brainer to close with Toyota Sunnyvale. They did make some sort of calculation mistake near the end with the lease terms which I noticed (the monthly payment somehow jumped from 330 to 338 but I couldn't really see that because it got muddied by the trade-in value which reduces the monthly payment). They then corrected the issue and gave me what we agreed on. So stay vigilant and do your math to verify that everything adds up. After we were done, the nice folks in the garage also helped me with a random problem I had with my Onewheel (extracting a bolt I stripped). From arriving to the dealership it took 3.5 hours to drive away with my new leased car. During that time I got a water bottle and a coffee which was great. The person that helped me, Amir, was nice, and I'd happily recommend these folks.

  yicheng lin
4 months ago
i love my new RAV4, but the service experience could have been much better. Here is what happened: i put down $500 deposit to reserve a RAV4 and it came much sooner than expected. September 12th, i went in and drove away the new car and went back to pay the rest of balance within a week. Couple weeks later, i realized i had not have my $500 deposit back. Then i went to see my sales rep and he said he would take care of this. 3 weeks later, i still did not see the check in my mail. Had to reach out again then couple weeks later, i still had not see the check. i had to message my sale rep, then he replied, "they refunded $500 back to your credit card." and i checked my credit card transaction, it came in on Nov. 14th. It took 2 months long to get my deposit back, and i had to chase down personally and followed up myself multiple times. If i forgot about my deposit, where would $500 end up with? Follow up with your customer or keep your customer posed is not a thing anymore OR the customer already paid for the car and got my cut, so could care less....

  Prince Schwartz
3 months ago
Disappointed with purchase here. The salesman just cussing all the time and i paid 36k for 33k worth car, the guy shoved me 84 months payment deal which i am not the fuk interested at all.Dun go here, full of scammers and salesman cussing you all the time.1/5 rating and trying to put services into 36k car to 60k car just damn scammers. Not gonna step in here anymore.There are better dealers and avoid this at any cost

  Daniella Klebaner
5 months ago
Update: picked up our car today - it s flawless! Amir made it happen within less than 2 months! He worked so hard, and stayed late tonight to work with our schedule and get us done quickly so we could get back to our kids.Finding a Sienna these days is not easy. We were looking for our first brand new car and the waitlists and upcharges were overwhelming. I have so much respect for dealers that only sell at MSRP, though I know the wait is long as a result. This is a dealership that operates with integrity. We have been working with Amir who has been so kind, attentive, and has gone above and beyond to get us a car earlier than the projected date. He was a pleasure to speak with from the first phone call. We can t wait until our car gets here and recommend working with Amir wholeheartedly for a positive experience. He s the real deal. Of note, my parents bought a car from here over 15 years ago and also sung their praises.