Sunnyvale Volkswagen Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mirgen Jaku
4 months ago
Unfair!They gave us an appointment at 1 pm on a Saturday and said try to be there earlier. My wife dropped the car at noon and they didn t even start working on it until 3 pm.Basically they had given the same slot to several people knowing Saturday is a convenient day for most people, and so piled them all up in the same time.It took 5 hours for a battery change and tire rotation.Customer s time is as valuable as your s, Volkswagen Service, and you re support to respect that.

  Joseph Isaac
5 months ago
My check engine light was on and I was 99% sure it was the gas cap needing to be replaced. I talked to Greg, the Parts Manager, and he told me he would put a new one on to see if it was the problem. Sure enough, it was the cap. He installed it, and I was on my way. Took no more than 5 minutes. Before coming here I went around town and everyone wanted to charge me an arm and a leg for inspection. I should ve just came here first. Greg saved me a bunch of time and money. Thanks Greg!

  Linh Tran
3 months ago
They need to shorten the waiting time for customers. Even with appointments, they let your car parked for hours before working on it. I know because I have GPS tracker on my car.

  Eliud Angeles
3 months ago
Crazy quote of 750 for a service that Dublin vw quoted 240 for, honestly you should have more knowledgeable people making service appointments and giving people proper quotes instead of driving business away.

  Ali Arefi
7 months ago
If I can give zero stars I would. They are way overpriced like most dealers. I took my car for an 80k service there, decided to change my oil myself for 90k and realized they have put 1 quart less than they are suppose to. Customer service had me hold for information for way too long recently, only because I told them I don t want an appointment just yet and just wanted information for now. Now I won t give them another chance.Services: Auto engine tuning, Tire rotations, Wheel alignment, Air conditioning, Battery, Oil change

  adrian guerrero
4 weeks ago
I quoted a repair, the quote was not transparent and expensive. I repaired my car somewhere else for a third of the proposed budget. Not professional at all from VW!!!

  Ania N
11 months ago
This location is only good for oil change if other places are not open.Despite being a VW speciality place they never ever have the required parts for repair available, and they need to order them from Sacramento. So add extra day to your trip to get the car (if they do the diagnostics correctly in the first round)! Cherry on top of this cake is you are lucky if they give you comparable car while you wait for repair.

  Justin Paul Escobar
a year ago
Summary: If you know anything about cars, beware of extra charges.My Jetta 2.5 SE had been driven more than 128k miles WITHOUT a 3rd tail light bulb due to the difference in trim models (only 2 bulbs originally from factory) I brought it in to VW for the trunk tail light suddenly stopped working. I replaced the FUSES & BULBS without any results. To save myself from further frustration, I had VW troubleshoot due to time constraints and the lack of a fuse diagram online.PROS:- They took my car in without any appointments. Granted, it was a simple fix.-it looks like they gave my car a quick wash-A recall was fixed during the visitCONS:- I was charged for the part used for the recall. Aren't recalls free of charge?-$70 for diagnosis was fine. However, adding the "MISSING" 3rd light bulb that was not meant to be installed, magically made everything work does not add up. I asked the technician on what exactly changed and he couldn't exactly point out the issue.-The story kept changing. The representative said it was a burnt fuse. I told them that I replaced the fuse and they changed their story again. I asked for proof but the burnt fuse was "thrown out". No it wasn't. The technician admitted to not touching the FUSES at all. I checked after leaving the dealership, same fuses were installed.-They also claimed my bulbs were burnt out. Another made up story. The burnt out bulb was removed before the visit and was in my possession. No bulbs were burnt out considering I installed new ones 30 minutes prior visiting the dealership. Questionable...

  Ioan Bacila
a month ago
Way too much birocracy. They sell european cars but there are no parts for them when you need one! Huh?

  Michael brady
3 years ago
30k check, very professional, waited about 3 hours - the estimated time and got back a freshly washed car with a quick summary of what they did. Very satisfied.

  syrjinho
3 months ago
Best customer service by Tanya!