O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crystal Ortiz
3 months ago
Went in to return three items that was over $250 dollars. Apparently they told me they didn't have the money in there drawer to return the items. So I asked if they could refund me at least one item. The manager of the store was standing not to far away so I asked him why I couldn't get all items refunded he told the employee who was helping me that he would take care of me and gladly refunded all items. I was impressed by his swift initiative to provide amazing customer care and to make sure that I left there satisfied. So FYI if the employee says they can't refund you back your items ask to speak to the manager of the store.

  Kat D
3 months ago
Few days later Management fixed the broken headlight at another location in Mountain View and for that it is only fair to add more stars to recognize their great customer service.I took my Honda CRV 2016 to this location at around 3:30 pm to find out if they could replace the front bulbs and the guy that was asked to come out to check my car was not able to remove both bulbs after few minutes of trying; instead without even asking me he suddenly used his knife to remove the socket and he completely broke something I could see and hear it(on the passenger side) and when I finally questioned him on his experience he totally blamed my car and refused to accept any responsibility. I had to return home before dark but no matter what this additional damage is not my fault and someone above him should know what took place today; I usually do not write reviews like that but I could not easily pass from this one.

  DawningOf Aquarius
a year ago
Counted no less than 9 people "working", but only one actually helping 4 out of the 5 of us. The rest were talking with a pair of guys about their car, or wandering seemingly aimlessly...& ignored my requests for assistance.I understand it's fun to talk cars (especially sports cars), but when customers can't reach items on shelves & can't get anyone to help, & with no carts available to put the jugs of fluids in to carry them from the back of the store to the register, then it stops being a store & should be called a car club, with 'members only/meeting in progress' signs out front.The one helpful guy was AWESOME when he had 2 seconds to see me, & even carried the jug of oil & filter right out to my car for me! (This is GREATLY APPRECIATED!!)He's the sole reason this isn't a 1 star review.I ended up just getting 2 of the 12 things I went in for, & will be going elsewhere to get the rest - someplace other than an O'Reilly's, despite being a long time customer across multiple states.I'm looking to shop at a store, where people can provide assistance when needed, not intrude on a car club's impromptu meeting.

  D H
5 months ago
5 stars much deserved. The guy helped me with my battery terminal. Cleaned it off for me cause it had corrosion all over it. I didn't even buy anything. When I need parts this will be my go to store for real.... Great customer service!!!!

  Veronica G
3 months ago
Shout out to Danny for helping the inept (husband and I) to change our windshield wiper that broke off in heavy rain! He went outside to clip it on for us in the rain after we struggled and failed. Thank you Danny for your kindness!

  Behzad Eghtesad
3 years ago
Mostly are positive, today i lost my mask, i just opened the door & ask the seller if possible give me my ordered parts and charge my card. There was no any customer in, i was the only customer. The manager Jassy very unpolite told go buy mask & back!! He could help so easy as customer service. After i got mask from some person, the manager told me i will not give to you , go get from other store!!! After some arguments his employee gave me.My leg was full of pain & he ordered more job to me. No compassion at all.

  Sa�l Resendiz
2 months ago
I prefer other stores but this one it's closer

  manikanta chaitanya
3 months ago
Rich helped me with correct wipers and also with installation!

  Jignesh Shah
4 months ago
Very impressed with the customer service at this O'Reilly location! Very helpful and courteous!

  Susan Ong
7 months ago
Great service, very helpful staff. Installed a new rear wiper for us. Quick , easy, super efficient. Much appreciated!

  Alexandria Russell
a year ago
Staff lied to me about services. Claimed they do not provide any installation for vehicle headlights. He never looked up my car - just turned me away while I was the last customer there. Mind you there are 3 other employees present. His name is Miguel in case anyone can do anything about the service I ve experienced. Apparently O Reilly s has changed in this neighborhood. Miguel said they send everyone to Midas so don t bother coming here if you need help - might as well try auto zone.

  Lori Jones
a year ago
(12/28/22 @ 7:25pm) I went in tonight asking about rubbing compound for some paint that had rubbed off onto my car. The man at the counter was very nice and told me that he could probably get it off with some product that he had behind the counter. He came out to my car and got everything off of two different spots on my car. I will always come to this store for my auto parts needs because of the kindness of this man. I wish I had gotten his name. Hopefully management can deduce who was working at this time and give him an attaboy. I really appreciated his help & kindness!

  ivan kojnok
a year ago
Pathetic joke. They sell low quality parts. They have few good services such as tool rentals, and are an OK place to purchase fluids and some supplies. I needed to recycle used oil, which is a good service they provide. I called several times during a course of two weeks and they informed me their tank was full. I finally called and after they put me on hold to check if the tank was full they came back on the line and said it is ok to come. So I came there within 15 minutes of the call, and they are now telling me the tank is full. The same employee who I spoke to on the phone was telling me the tank is full. When I asked them why would they say it is not full on the phone and allowed me to head over they all had a look on their face as if they just got a stroke in their brain. This place had a recent change in management and has gone downhill ever since. Waste of time, and it appears employees are lacking normal thought process. Again, pathetic joke!!!

  Melody Tumabcao
a year ago
First time driver, so it's also my first time to visit an auto shop like O'Reilly's. I inquired about an issue on steering wheel and the staff (Mr.John of Sunnyvale branch) was so nice to help me as to which product, the options, and even assisted in filling container in the car, with the product I purchased. What an excellent customer service. Thank you so much!

  Narayan Mohanram
8 months ago
Very nice helpers at the store. They suggested that I could return stuff if it did not work for me. Got some fasteners for a licence plate (which did work).

  Oliver Garcia
9 months ago
I ask to see if they could borrow me the obd2 scanner tool and the employee refused to borrow it, he said they dont borrow or loan tools, I know for a fact that in every store they offer that service to check for codes so I went to a different storeBad service

  Life Hurts
9 months ago
Great customer service the manager helped me a lot and the guy I forgot the name with curly hair was amazing and friendly. I recommend this location 100%

  Wayne Thompson
4 years ago
Decent price on Parts usually have the parts I need good advice also

  Nikko Lapresca
a year ago
Terrible service! First, they don t do battery replacement even though it says it online. I had a simple battery to replace and they said they can give me tools to do it myself. I said okay I ll do it myself and then the technician that s helping keeps giving me the wrong tools and eventually he says we don t have the 10mm which is the standard socket for most batteries. What kind of auto shop doesn t have a 10mm socket for tools that they lend to customers?Don t waste your time here!

  juanjuan deng
a year ago
Josie is the BEST! She helped me to replace both front and rear window wiper blades even though she s not familiar with changing rear wipers at all. She had to learn from videos In order to help me, And she s absolutely a quick learner! Thumbs Up! If you need help, look for Josie! She s the BEST of the BEST! Thank you Josie!

  John Howell
a year ago
For a relatively small place they have a fairly good inventory. If you don't see what you need on the shelf make sure to check with the counter - twice I have got my oil filter behind the counter.

  Karl
2 years ago
Asking a employee of for something I know they stock in the stockroom. He was on his personal phone doing something. I was the only customer in the store, other employee (female) was helping someone on the phone. I stood in front on the male employee on his personal phone, with no response:( I said hello, do you have any sheets of gasket making material? He look up like I was disturbing him ! He said no! I know you guys have something, so I looked on the shelf and found nothing! On my way out the door, the lady helping someone on the phone was finished. She ask if I was looking for something? I said yes, gasket making material. She said yes, went to the stock room. Out she came with what I needed. When she was ringing me up, the phone rang and rang! The Lazy guy just got up and walked away!!! The lady excuse herself and answered the phone, telling the person on the phone she would help them when she was done help a customer on the phone!!!! I thank her for the help!!! As I was leaving, she help the customer on hold. I passed the Lazy (male) employee standing there doing nothing! I feel sorry for the other (female) employee! She is doing the job of two employees. The guy is just a waste of space!!!Napa Auto Parts from now on,!!!!!!

  Gary Chow
8 months ago
Local auto supply store. They have a reasonably well-stocked store, though supplies of popular products dwindle at times. Store employees are helpful answer general questions, with some in depth knowledge that can be helpful in getting what you need. A bonus is that they also collect used motor oil for recycling.Verizon cell coverage barely works in here; best to have you info ready before entering the store.

  Kuei-Da Liao
2 years ago
The stock of the tools were really limited in this small store. But what was really disappointing was the impatience of a certain employee If I had all the knowledge of what I was looking for, I d just buy online instead of asking for advice and bearing your temper.

  Ricardo Casillas
2 years ago
One of the worst shopping experiences .First of all the lady attending me was rude, not because she was mad at me but she was mad with bad manners because the store manager was nagging about her attitude and the other colleagues attitude I felt embarrassed to hear their problems being discussed in front of the clients the buying experience was sad, the store is a mess, product disordered, and the ugly fence they built to make the customers respect social distance when paying terrible .better go to autozone.

  Stephany Haskins
4 years ago
I just came in to get a new bulb for the headlight on my car and the person behind the desk came out to my car, pulled out the old bulb, showed me where the new bulbs were and then after ringing up my purchase, he came out and installed the new bulb for me. I was in and out of there in less than 10 minutes. I wasn't expecting such amazing and quick service but was super grateful. The employee who helped me really went out of his way and didn't have to. Typically places like this don't give such hands on service but I don't know a lot about cars and was super thankful.

  Yoram Hod
11 months ago
My go to store when it comes to auto partsAll the guys there are nice and not trying to over sell. Give you all the options and let you to decide

  Eric Lingren
9 years ago
Good selection of parts. Been here a few times. Always busy. Don't bother recycling your oil here. They make you fill out forms and force you to take your containers with you. I put mine in an old windshield washer fluid bottle and they wouldn't let me throw it away inside... I don't know if that's normal. They kept me waiting for over 30 minutes to dump out my oil. People kept getting in line to buy stuff and I had to wait until the line ended because I 'wasn't a customer'... even though I bought everything at this store yesterday. Poor customer experience every time. Go to the O'Riley on Murphy Ave. Much better customer service.

  R M
2 years ago
It's a well stocked O'Reilly's. I was able to get a part there that the other O'Reilly's did not have. They were a little short staffed. I had a bit of a wait to get to the register but the lady behind the counter made up for it, she was really nice and talkative. So, it's just your average ORiley's experience.

  Jerri Yue Zhan
9 months ago
The staff here were so rude I walked through their parking lot from the nearby plaza, and one staff just came to the door and yelled at us you can t park here . We literally were just walking past.