Big Valley Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Hernandez
2 weeks ago
They got me in very fast which is great and that s what kept this at least at the 2 star. I went in for a check engine light ended up being an o2 sensor cool my extended warranty should cover it. Pedro contacts me he is my service advisor he says he sent everything to the extended warranty and they covered it so I am just paying my deductible and my oil change. Awesome, 2 days letter ready for pick up and now I go to pick it up Pedro is off of course so when I get to the cashier I m handed a bill for the whole thing $1000 and no notes that anything went through my warranty. Instant frustration he s off and they don t have anything and then telling me I can pay for it and they can reimburse me later. Ha no thanks I d never see that money again . I asked for a manager and they wouldn t come out. They then proceeded to call my warranty and of course everything was done and they even sent payment!! So I don t know where any notes went or how this got so lost but it was not a great experience. I do want to give a shout out to Damion for trying to fix it he over heard the mess and offered to fix it all and get it figured out fast for me and was very helpful. So thank you Damion for fixing Pedro s mess but overall very frustrating experience.

  Trina
a month ago
The repair was quick and the receptionist was very nice and helpful; however, after they repaired my door, my husband noticed the weather stripping was hanging off. When I went back for it to be fixed, the female estimator lady implied they didn t do it because they didn t work on the quarter panel, they worked on the door. I told her it wasn t like that before I brought it in. I didn t appreciate the insinuation.. At any rate, they fixed it in 10 minutes. That lady needs some customer service training.

  Loyd Helmick
2 weeks ago
Garret was great. Amber got me right in the same day. The service technician did a great job bleeding my brakes. Truck operating like new. Will use their services again.

  Mary Alvarez
a month ago
Christine, our Service Advisor, is always so helpful when we have our appointments. It s easy to make appointments through the Lincoln app. I usually wait for my car and the waiting area is comfortable with coffee, water available to the guests.

  Lin Bonkowski
a month ago
If i could give negative stars I would (min is 1 star)!!!WORST customer service I've ever received from this place. Dropped off for recalls and only received one call to ask why I brought my car in!! I put a letter in envelope attached to my keys! Service engine soon light on so told them to do diagnostic and they NEVER called with results!! PAID $195!! DID NOT hear from the advisor all day!!! Called at 4:30 only to find out the work order was still open AND everyone was gone!! Told Craig (who was polite even though I was furious) told him to close work order and I'm picking up my car....I WILL NEVER return to this dealership!!!

  Carlos De La Rosa
2 months ago
They took care of the problem in my wife 'scar the same day. Very cordial people andeven took me back home (11 miles away)while they worked on the vehicle. They even asked me if I needed a ride back to get the car once it was fixed. That's great service.We're very pleased with this outfit!

  lynda jones
2 weeks ago
Battery was dead and I mean dead. No way for me to get vehicle to get replacement.Then I discovered Big Valley Ford Mobile Service. Talk about a life saver. Gave them a call on a Tuesday, booked appointment for Thursday. Awesome!Service Tech showed up promptly with the BVF service mobile vechicle.Opted for "The Works" package which included oil change, tire check, fluid top off among others.Job completed quickly. (Faster than if I had taken it in)Pricing was equivqlent to going to BVF SC but so much more efficient for me by allowing me to stay home.Highly recommend this service and I will definitely be calling them again,

  Amiee Ryan
2 weeks ago
I brought my 2009 Lincoln Navigator in for a seat heater issue. They were able to diagnose the issue and let me know the next steps for fixing the issue. I would highly recommend them!

  Jesse Sandoval
3 weeks ago
Reyes Service Manager for fleet cut a key for me on my ford F250. Now my ignition grinds and can t turn key easily. My total cost of other repairs while in there was about $3200.00. The reason the truck was in there was unmetered air. That issue was resolved. I asked Reyes to give me a quote to fix there mistake and I would pay and no response whole thing started with me buying 160k worth of two trucks for my fleet nonetheless they did not care to fix an issue they created. The sales guy drove that work truck and told Reyes there was no issues with the ignition before they worried on it also truck was in the shop about a month don t recommend

  P Churchill
a week ago
Excellent service department. Provided a loaner vehicle while car was in the shop. Delivered car ahead of ETA. No complaints at all.

  Kitty Green
5 days ago
Quick and easy. My Salesman was great. This is our 6th vehicle we have purchased at Big Valley Ford.

  Yathie Nieves
2 weeks ago
They were good.But felt like a should of got a discount because I told them what was wrong with it and they still charged me for a diagnostic.

  jessi gutierrez
2 months ago
First time booking my appointment online for a quick service for my Mach E with Garret, he was very informative from what will be going on with my car and recommended me a list of wheels I should be looking into pretty soon.

  m b
3 months ago
Took my car in for a transmission replacement. Damien was excellent and professional. He made my repair just that much better with great communication.

  Nick K
4 months ago
Having the mobile service come out to your house for recalls is the best time saver ever! Keep up the great work. I will be using this going forward for all my service needs. Thanks.

  Maya Trujillo
3 months ago
I have just purchased a new Ford Escape! This place is amazing and very helpful and made sure I was getting a car that was everything I was looking for. Daniel took really good care of me and was a pleasure to work with !

  Margarita Arce
3 months ago
The recall fixes were conveniently scheduled to be completed at my home. The employee was courteous, informative and completed the work in a timely manner.

  Jeri Gardner-Thompson
2 months ago
I was really pleased with the customer service I received. Damien was able to squeeze my car in, get it diagnosed and repair the problem within 3 hours.

  robert rivas
5 months ago
After letting my Ranger sit unused for at least three weeks, knowing the original battery had 4 years use, I truly believed it was dead and needed to be replaced when it failed to show any sign of life, nada, zero , zilch! Logical right? I was asked to bring in the car so as to give it a proper diagnosis which I did. Maybe 2 hours later I was called and told the car was ready for pickup with a $30 servicing charge. A new battery would have cost $260. That s how my day with Valley Ford Service went. Pretty darn good!

  dawn marie
3 weeks ago
Had my car for six months from there. Been in 3 times for same issues..Got my first oil change and one day later my car is broke. I bought two cars at the same time from them. This is my third car I purchased from them and I referred a friend who bought 2 as well.

  Eugene Scott
a month ago
The service was reasonably priced and the representative was attentive I woul recommend them for the service alone and they answered questions concerning future maintenance issues about my mustang

  Cliff Smith
5 months ago
This review is about their truck service area. Back in 2020, we bought a motorhome based on the Ford F53 chassis from an RV dealer. There were several issues with the new platform and despite being unprofitable warranty work during the COVID supply chain problems, BV took them on. More recently, the check engine light came on just before we were to start an extended workamping gig in AZ. We called, were told to bring it in, and in within a couple of days they slid us into their schedule and fixed that problem, plus a warranty repair we had scheduled for the future. This salvaged our long trip and our jobs.Specifically, I want to praise the service manager, Reyes. He's an excellent communicator throughout the time they have your vehicle. He does his best to keep you up-to-date, without overcommitting. He must have good team to work with, because barring unforeseen complications, they complete the work when expected.Most all of the RV blog sites have tales of woe when trying to get their F53 chassis worked on. This is not one of them.Services: Electrical repair, Steering & suspension repair, Auto engine diagnostic, Engine repair

  Rodger McGillivary
a week ago
It was great to not have to take time off work to get the updates/Recalls done.

  david gibbons
5 days ago
The mobile technician was extremely thorough and methodical. I thought I was going to catch him making a mistake, but he nailed every area.

  Cherish Thompson
a month ago
I had a Flawlous, wonderful experience with my recent service appointment. The Lincoln team was very friendly and professional!

  Brian Deaton
3 weeks ago
Terrible experience! They literally charged me to tell me nothing about my cars issues. Will never go back to Big Valley Ford again for anything!

  Jillian Barlet
3 months ago
The service department is always professional and prompt. I ve always had great experiences here and will continue to bring my cars in for service!

  Rich Wagner
3 months ago
Pedro was awesome! Easy experience to get my recalls taken care of in half a day while I was at work. Thank you!

  David Iturraran
3 days ago
Very good service. Explained everything perfectly. Would use again

  jacqueline whitaker
a month ago
The Tech that came to my house to do a needed update was ,polite courteous and efficient. Thank you for the convenience.