Napa Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Critical Angle
10 months ago
Worst group of auto experts you could imagine. We bought some Snow Tire Chains during a storm up in S Lake Tahoe. Breeg , a 10 year veteran working there came out to the van to be sure to get the correct size and we paid way more it turns out than we should have. The "expert" according to the Store Manager Mark who checked the tire size sold us the wrong size chains. We were desperate for chains in that weather. Turned out they were the wrong sized chains altogether. We trudged through that snow storm until one of the chains came off and we went back to talk to Napa when they said you need a different size snow chain. In the meanwhile their wrong sized chains damaged the wheel well, running board and trim on the van. For the last 6 months Mark said they would help fix the damage. Mark did make so many excuses why it was taking so long and then started hanging up the phone on us when we asked what was going on. Complete flakiness, irresponsible, waste of so much time, lying NAPA representatives. Then finally their risk mng person Ms Silvia from Sacramento said she would meet at an Auto Repair Shop in Tahoe and went to the appt when she called to say NAPA wasn't responsible because we bought the correct size after all the damage to the van was done from that 1st set of chains at the same NAPA store. Didn't make any sense whatsoever. Silvia threatened us with calling the police if we asked any questions at the NAPA store ! Take us to court, she says . Don't buy anything from these guys . They do not know what they are selling you. They wouldn't even refund the cost of the wrong sized set of chains when we came in during the next snow storm . We still had to buy the correct size. Since the storm was so bad we couldn't drive any further. So we bought the correct size from them because of their promise to help with the repairs that their employee sold us , which of course they never helped fix the damage NAPA caused as they had promised to do? Silvia the district manager said she would fix what their employee neglected to do the first time by replacing the chains for the correct size, and fix the damage which was done to our vehicle as a result of the salesperson selling us a totally wrong size set of chains. On the way to the meeting with Silvia at the body shop which inspected my car for damage from their chains she canceled our appointment and told us to meet them in court instead. Ridiculous and degenerate.

  NICOLE MARIE
3 months ago
Their own brand on most products are great prices

  Anthony Lowe
9 months ago
Was in there this weekend 4th of July, looking for a belt tensioner for a Volvo Penta boat engine.. autozone and O reillys could not help is you don t have the part number of car / truck model we can t help you the engine is actually just a 5.7 GM V8.. anyway I went to Napa and Jeremy help use figure a part. Saved our entire 4th weekend..

  TravelUSA
7 months ago
Team member I interacted with was professional, friendly and helpful.

  Mike Mercado
9 months ago
Thank you guys great customer service.. You help me out two times to get my truck back on the road.. Thank you

  Jonathan Bastianelli
a year ago
Stopped by on vacation. The store employee's were zero help. They bounced me back and forth from person to person until I had to deal with the manager. He was just as bad and upset to be dealing with me... ended up leaving emptied handed.

  Bob Isenhart
8 months ago
Bob helped me tremendously and I learned a lot about my vehicle problem. I will return when I need parts and advice.

  Scott Sherwood
3 years ago
Always convenient and friendly service at this location. I am not a mechanic but I shop there for small stuff like light bulbs or antifreeze. As well as windshield washer fluid. They also cary tools and most car repair items. A decent parking lot with disability parking and wheelchair ramp. There is an Ace hardware next door to round out your needs.

  Jack trotter
a year ago
Needed a hard to find large diameter wheel bearing dust cap for my toy hauler. They had one and we were able to hit the road.

  Rory Keeney
5 years ago
My favorite auto parts store in town. The staff is incredibly knowledgeable and always has the best recommendations for parts. They are very reliable at getting parts they don't have in stock in a very short time. Superior to other Napa's as well. Definitely the best option in the area.

  Daina M
6 months ago
Very helpful and friendly staff!!

  John Moriarty
4 years ago
I need a windshield wipers for a friend's vehicle, They had what I wanted. The guy was standing next to the display and I said I will take them and he just walked away like he didn't care whether right bottom or not I had to reach over get the right ones they need to be a lot more helpful to get my return business

  Brian Schaumann
4 months ago
Friendly helpful staff

  Jeff Schmidt
a year ago
Talked me out of buying a part I knew I needed. So I didn't buy it there...got it online. Bad customer service is killing the brick and mortar.

  Dave Soldavini
5 years ago
Mixed bag here. I've had great service and I've been told they knew they sold me the wrong part because it was busy and thought it might work, or at least get me out of the store. I prefer Autozone.

  Mindy Burns
a year ago
We love stopping by our local store! Bob is always great to talk to and is very knowledgeable!

  Jacob Padilla
2 years ago
Will most definitely be the best place to find you part. If no one else has it. They most likely will. For a good price too.

  Paul Gerstle
a year ago
Great staff very helpful and they had what I needed at a fair price

  D.A. S
a year ago
These guys are always great, they are knowledgeable and helpful every single time!

  Laura Thomas
8 months ago
Always a pleasure doing business with locals.

  Todd Snyder
6 years ago
Very experienced staff that are super helpful & friendly - many have been there for years (a good thing). Older & smaller store but arguably the best auto parts place in South Lake Tahoe.

  Jesse M
4 years ago
Super helpful staff, they were slammed and still did awesome

  Borges Chiropractic
5 years ago
I have been using this parts store since 1965. Outstanding service over a long period of time.

  Jason Glaze
6 years ago
Great help. They looked in the back room untill they found what i was needing. Josh and Adam thanks for the great help.

  Sarah Brett
2 years ago
Had what we were looking for... Good customer service!

  Anne Mulford
3 years ago
So nice! Jeremy helped me with my dying battery right away and got me back on the road. Thank you!

  victor guerrero
a year ago
They had the part I looking for. Will use them again

  John Post
7 years ago
The staff is incredible. Great guys and pricing is very reasonable, too.

  Bryce Musante
4 years ago
Very knowledgeable staff and always have or will get what i need.

  Sandra Smith
4 years ago
I had a windshield wiper that stopped working. Adam came out and tightened it and saved the day! Thank you!!