Ocean Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Francesca Cannino
2 months ago
My car was there for over a week and they told me I needed a 600 dollar part to fix it. They returned my car unfixed and after taking it back in and reviewing the paperwork they discovered that the part was never actually put in. Service department is incompetent- don t waste your time or money.

  Yahya Alivov
2 months ago
Every time I have a problem scheduling service here. Today it took 20 min to schedule an appointment. My previous car was Toyota and it was taking not more than 2 min as the service representative was opening my account from my phone number automatically and he/she had all the information in front. Now I was asked first name, last name, information on the car, etc. and I lost so much time just to schedule a service appointment after the next 5000 miles.

  Robyn E
3 months ago
I am grateful for the great service by Steve and being greeted by Priscilla! Awesome service, great attitude and so glad to support this local business!

  Julie Wood-Wall
7 months ago
Worst customer and repair service I've experienced in a long time. No follow through, follow-up or ownership in scheduling or service. They "fixed" a warranty issue on my car, only to make it worse. They admit to forgetting to add parts to the repair but won't take full responsibility for the issue. Avoid, avoid, avoid...wish I would have. It's too bad, they used to do good work and actually seem to care about their long-time customers. Not anymore!

  Samuel Aguilar
a month ago
Great service!!! Highly recommend special thanks to Alexis Ortiz in service Department! Thank you Team Honda

  Peter Cusimano
3 months ago
Great service departmentALAN does a great job to insure my car is running 100%

  Chana Feinstein
a year ago
They were so patient and kind. The problem wasn t my transmission but my not knowing how to drive my new car on the steep. They also diagnosed the rattle my car makes on startup and what I need to do to drive safely until I can get it in to the shop back home, as I m here from out of town. They did all this for free!

  K Lew
a year ago
Slow and expensive Service dept. Had 11:30 am appointment for brakes. Tech recommedations came at 2:30 pm. Brake job completed and out of there at 4:30 pm. Even told them we were waiting, same as most of their customers. Why do they have us make appointments if they don't do anything for three hours? They have also raised service prices for everything...price gouging to make up since they have no new cars to sell. The positive, was that the service advisor was friendly.

  Mohamed Alfalo
a year ago
Slow service. Expect 3 hrs+ for an oil change with appointment. Pricey (as with all dealers). If you must go here, get a coupon for a discount.Service advisor not well trained.

  Malia Sanborn
2 years ago
It's ok. If you make an appointment it might only take 2 hours for an oil change. I usually just assume my day will be wasted. I bought a package when I bought my car and now I am stuck coming here to get oil changes. I wish I hadn't done that.

  Martel Mora
3 years ago
Ocean Honda has a great Service department and everyone has been very professional and respectful during my visits. In the past, in addition to free freshly brewed coffee and tea, they offered free breakfast sandwiches for their customers.I have not been able to visit them, to take care of my car, due to the pandemic, but I will stop by, soon.

  Jamie Fend
2 years ago
They've definitely upped their customer service game compared to visits in the past. Still could be a bit more attentive inside ... I had I wait a while before someone could come help me so I could pay.

  Jessica Brohmer
2 years ago
Good service, but they can take a while to do anything and they're usually $30-50 more than other shops.

  Todd Fox
2 years ago
The reason I visit them yesterday was Ice car was in the shop Wednesday and Thursday on Saturday I found several screws rolling around my floor mats on my driver side I got worried thought it was falling apart apparently they left the old screws from my fuel pump and some other screws that didn't even go to my car inside my car total flaky

  Juan Osorio
a year ago
3 weeks to change a door lock. 13 days renting a car.Service: Electrical repairService: Electrical repair

  Jennifer Paniagua
a year ago
We love Eric. He's the best!

  Peg Popken
3 years ago
They have taken good care of me for over 10 years.

  Libi Kavanah
2 years ago
These people are AWESOME!And they never try to upsell you!

  Linda White
a year ago
Had new keys made, kind of expensive, but that's the way it is.

  Favian Martinez
3 years ago
Love ocean honda service manager real polite very helpful help me right away.

  Fernando Abellera
2 years ago
I'm still wearing a mask. Had to take my Honda for Recall of air bags

  Sasha Kay
a year ago
Excellent service with affordable solutions

  irene mata
3 years ago
Don't know what happened this time but I was there for almost three hours, really hope this doesn't continue.

  chris reid
3 years ago
Great. Super friendly and attention to detail.

  Charlotte Harper
2 years ago
Great service experience from Alexis!

  lance edwards
a year ago
Great shop

  Elizabeth Burson
4 years ago
Excellent service

  maria rios
8 months ago
The staff takes excellent care of you, I really like it there if you walk in and drive out.El personal te atiende excelentemente, super me gusta ahi si entras caminando y sales manejando.

  Patricia Vega
a year ago
ExcellentExcelente