Toyota Service-Simi Valley Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peter Weldon
2 years ago
The worst dealership to deal with ever! The staff are deceptive liars that can t be trusted. They will gouge you at every turn and have no problem lying to your face in their attempts to up charge you for repairs or get you to buy things not needed. STAY AWAY FROM THIS PLACE!

  G Bloom
a month ago
I have used Simi Toyota for years whenever we drive back to California. They are always great to work with and try hard to take care of you. Manish in service was outstanding.

  Sophia Maxwell
a year ago
Austin this morning was Absolutely Amazing! I didn t have an appointment but my tire low pressure light was on and he took Great care of me with all Promptness!! This is why I have purchased 2 Toyota Camrys from you in less than a year! Excellent customer service ALWAYS!! I have to add on here for ROBERT HUDSON!! Thank you so so much for taking such great care of me today!!! The customer service IS OFF THE CHARTS!!Service: Tires

  ad peace
10 months ago
I always take my Scion here. I've been going here since 2013. They are very knowledgeable and after inspecting and performing maintenance they tell me everything my vehicle needs for future appointments and give me a copy of all work performed and future work yet to be done.

  Nandan Choksi
2 years ago
The service was good except that I didn't get the engine air-filter that I should have gotten. They've also stopped washing the car as part of the service. But everyone was polite and helpful. The service got done quickly. The waiting area is clean & comfortable.

  April Davis
2 years ago
Steven was so amazing! I was super stressed about getting my first car and he really took his time to take care of me. The entire team is honestly stellar. Customer service was on point. But Steven, you were killing it! So thanks!

  Robin Anthony Kouyate
4 years ago
Service was great! I went for my appointment and they took me right away. The waiting area is very comfortable for customers. The staff were warm, friendly and very professional.

  Johnny Wu
2 years ago
Top notch service department. The staff is always very accommodating. Eddie was my service advisor and he made my experience go smoothly and the mechanics did a great job. I am very pleased with the service I received.

  Kristine Luy
2 years ago
The rep are very poor in estimating time of completion for simple oil change. I usually have to wait 1-2 hr more then estimated time. When I follow up and ask about the time, they would tell me 5more minutes but its actually 20more min. The service is fine but too expensive. Example, they want to charge $50 just for the parts and $30 labor for engine air filter. I went to buy a toyota brand air filter from Amazon for $18 and found another mechanic to help me put in for free because it take less than 2min. I tried both Simi Valley and Thousand Oaks Toyota service and they are both the same. I will try to avoid using any toyota dealership service from now on.Services: Transmission, Air & cabin filter replacement, Brakes, Oil change

  M Day
3 years ago
I generally like their service, but they ripped me off on the price of an oil change. Charged more than double what other dealers charge. I guess I should have asked for a line item estimate before agreeing to service, or I can just go to a place that won't try and over charge me.

  Chris Obuch
3 years ago
Service representative didn't seem to know what was going on for much of the time. Made a few false promises but they ended up being able to get the job done by putting in extra effort which was appreciated.

  Matt Simms
2 months ago
Quality service and good customer service

  Brandon Butler
6 years ago
Great and timely service. The staff were very helpful and even warned me of some possible rodent activity in my engine bay, giving helpful solutions to prevent it.

  retiredbees
4 years ago
You know, this is my little car's home away from home when it needs its manicure and pedicure maintenance thingees done when the car screen tells me so. I call the service dept and they welcome me with open arms and treat my car like family. Coffee and doughnuts! Greeting cards to buy and TV or a nice shuttle ride home. My car is in good hands and I am, too. This is how TOYOTA does it. I have been driving Toyotas since 1995 so I know. This dealer changed hands last year but it was a smooth transition. How nice for all of us and our cars.

  Michael Renaud
4 years ago
Great experience with parts department. Everyone was very helpful. They had what I needed. Helped me out on price, and made the core return simple. Thanks guys!

  Alverto Martinez
3 years ago
The food fresh, potatoes were fresh they even made us wait for them a minute or two it ok. The hamburger was delicious.

  Colin Chappell
3 years ago
Purchased a used TAcoma ended up with an alignment challenge that SVT handled. Good overall exp. in a challenging environment.

  Zuleima Alvarez
2 years ago
I just went to refinance my car with them and everyone there was ignoring me. I m a woman and all I saw there is ignorant men , they where all laughing and not taking care of the customer. Worst customer service and this comes from someone who work in customer service.

  funani qwanyashe
11 months ago
Quick effective and much better customer service. Thanks a lot.

  Anthony Hernandez
2 years ago
Good quick service, Service person was pleasant, as was the Courtesy driver.Cost was reasonable.

  Gil Yambao
a year ago
Cool and awesome service specially Mark Platz my service advisor! Wonderful waiting area lounge with fresh coffee!

  Becky Grantham
8 months ago
Excellent service on my car.

  Raymon Solorio
3 years ago
Disappointed. Usually great service but this time I was not happy. Several issues with today's service.

  Alla Shields
2 years ago
I had great experience there, fast and qualified

  Cindi Hunt
a month ago
Very helpful

  W Vasquez
2 years ago
Took way too long dropped off car at 7am car was done at 430pm

  sandra carranza
5 years ago
Good service a bit too expensive though ! !!

  Chris Mann
2 years ago
Got me out quick.

  KARTHICK VAIDYANATHAN
3 years ago
The shuttle service is bad!

  Gilberto De La Riva
2 years ago
Betty good service