AAA Simi Valley Insurance and Member Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rod Hollywood Bob Night
9 months ago
I have been a AAA Club Member for about 5 years and I love the benefits, but the clerk Lisa is horrible extremely rude and condescending. I come in to pay my tags or car tittle changes and she is always trying to get me to see some guy name Alex to get insurance. This last time I was interested to get a quote I wanted to see the next agent available but she put me as if I asked for this guy named Alex and had me waiting for almost 30 mins before she even put me on the list to see and agent. When I asked why she got upset and very rudely and loud told me that I had asked for him just so everyone can hear. I told her I never asked for anyone and that she just wasted my time. I will now on make the drive to Thousand Oaks or even the Camarillo branch office to avoid that rude lady Clerk Lisa who thinks she own that branch. Horrible customer service.

  Nicholas Wagemann
3 years ago
Thank you for helping me get my g35 home AAA and Swinks tow company were just very quick at getting to my car and it made everything stress less free

  Julie J
3 years ago
Wow! This was really a great experience. I was under terrible time restrictions and I had to get a DMV renewal done. I didn't know if I needed or could get an appointment so I just went over. There was a little bit of a line but that is not their fault. Everyone was assisted politely and in the correct order. If anyone did get in line out of order the AAA employee's were quick to correctly guide them to where they should have been. I went out in a bad mood and expected many issues and delays. The trip did not disappoint. The assistance and professionalism at this stop actually improved my mood, made the trip shorter and ultimately made my day better. Take a bow. Well done! I am a long time member and it is this kind service and availability that will keep me an generation of my family as members.

  Ms. Tammy Rocco
3 years ago
I love AAA! All of the employees are so helpful & friendly! I've been a member for years! They come to your rescue anytime you break down, have a dead battery, lock keys in car, run out of gas,etc... I've never had to wait longer than 15 minutes for tow truck & every tow driver is extremely friendly & professional. The membership also includes travel. Anywhere you want to vacation they set everything up for you. There is also life insurance people & car insurance. We save almost $500 going with their car insurance. AAA is awesome!

  Rebecca Blum
4 years ago
Had the best experience today when our battery died while at the gas station filling up. Your really nice guy, Matt, was there in about 15 minutes, had a new battery for us and got us on our way to an event we really couldn t miss in under half an hour! Incredible value for the price, you guys are awesome, thanks!!

  Gary Toms
2 years ago
I had a great experience here!! And had tons of help with paying my vehicle registration and title copy and transfer of ownership. Normally you go to the DMV and they just give you forms and say "fill it out" and most of us can understand how they work or what to fill. But here I was explained why and where information is needed in the paper work and walked through the process (I've never done before) all thanks to Sarah at the front part of the building by the entrance. She was amazing at explaining everything and helped me get in and out in under 25 minutes. Normally I'd be in 4 hours of lines at the DMV but I'm glad I came here. Thanks Sarah!

  Mark Thompson
3 years ago
Went in to ask a question about a DMV matter. I was pleasantly surprised that AAA was able to actually process my issue through it office. Received excellent service from Andy. I was impressed with the professional and organized nature of the staff, as well as the CV-19 safety protocols in place.

  Lara Williams
3 years ago
Went to the Simi Valley office with paperwork for 5 different vehicles with titles changes and registration.Jane was amazing, helping us very quickly and answering most of our questions before we asked them. We then went to Andy for our vehicle inspection. He was very nice and funny. Altogether we might have been there 45mins. DMV time would have been all day! Thank you AAA!!!! (Hope I got their names right, everyone there was WONDERFUL!!!!)

  beverly mills
3 years ago
Auto Club,as usual, sent someone out immediately to help me. I had a dead battery, which needed replacing any way, and the tow truck operator was very kind and respectful. He didn't try to sell me a new battery, but did charge the one I had. I asked him if I could purchase one; the price was fair, so I did. A great experience, considering...

  George Alfaro
3 years ago
First off, I absolutely love AAA and I have been a loyal customer for decades. That being said, this branch is without a doubt the worst I have ever had to deal with. Seriously, why is the service here so bad? Everytime I've gone, something always goes wrong and the staff is far from helpful.It's gotten to the point where I would much rather drive 20min to the nearest branch in the next town over where I know things will be done correctly. Do yourself a favor and go to Woodland Hills, it's worth it trust me.

  Steve Ulrich
a year ago
As busy as they are, every employee I've had help me over many years has been incredibly friendly and professional. Nothing bad to say about these folks.Thank you Simi Valley AAA.

  Paula Allen
6 years ago
Easiest title transfer ever! Coming into the office on my lunchbreak, I expected a long wait. But it took only a couple minutes before my name was called. The woman who helped me was super knowledgeable and helped me fill out all the necessary paperwork and even gave me new plates on the spot. This was such a pleasant experience compared to going to the DMV, and I was out in time to still go have lunch. Amazing service, well worth my dues!

  Vicky Leong
2 years ago
Great service and friendly staff. We transferred a title and paid registration on our private party car purchase through their DMV services. Then we added the car to our insurance policy. Took care of everything in one trip. So glad we have SoCal Auto Club.

  TReed White
2 years ago
Always helpful, courteous service here. AAA offers way more than just roadside assistance. You can do so much DMV business through your AAA account.

  Carleen Peak
5 years ago
Took care of my DMV needs in much less time, of course, I am a member already. Then out of curiosity got an insurance quote and ended up saving over 1000.00 per year. I was literally blown away. Amazing service and value.

  Mary Feit
5 years ago
My car battery went dead, AAA had me back on the road, came with a new battery in their truck. Love the fast turn-around service. 20 minutes later I was able to drive my car. From call to complete signed and sealed. Roadside service saved the day.Thank you AAA.

  John S
3 years ago
My daughter called for a flat battery in Simi Valley and waited for 2 hours and no one showed up. The contractor for AAA claimed to have showed up but never did and never contacted her. She called 3 times for updates and had to wait about 10 minutes each time. It is really poor service.

  Jason Reed
5 years ago
If you want to sit around listening to a bunch of women talk among themselves about their individual problems then this is the office for you. If you don't mind having people taken in front of you because the workers are familiar with them then this is the office for you. One of the worst run offices in the area. Luckily the DMV was more efficient and was able to handle my needs for me. This office always makes me question what I pay membership dues for.

  Matt Laz
3 years ago
Should be called the unauthorized car dumping and debt collecting "club" of Southern California. They think they can just dump cars anywhere and hey if I owe you money maybe try sending me a bill so I can pay it. If you're a member I would recommend just periodically paying them random amounts of money so they don't screw up your credit.

  Perryn Ivery
2 years ago
Absolutely one of the most enjoyable experiences I have ever had. Carolyn was very friendly and knowledgeable too. I couldn't recommend AAA Simi any higher!

  Larry H
4 years ago
Very helpful once i got the correct person. Hate having to navigate computer answered calls and first young man ended up disconnecting me. On call back got a very helpful female who handled my needs quickly with no fuss.

  Whitney Reid
4 years ago
Called. They claimed they DID YES IN FACT DO NEW CAR VIN AUTHORIZATIONSeven after i informed them we bought my 2020 explorer out of state and blah blah blah. Get there. Guy looks totally puzzled when i ask him to get a Vin verification. Asked what other paperwork i had and I said well none except for the paperwork form the dealership. He tells me you have to go to the DMV FOR THAT. .Ok fine.CAN SOMEONE PLEASE TELL THEIR NICE AND FRIENDLY CALL CENTER THAT INFO SO other people dont waste more half hours in their busy days ?!Honestly people. Its just irritating you have been in business HOW MANY YEARS and your employees dont have access to look up what services each of your locations do and do not offer??Your killing me AAA!

  Nicardo Schumacher
3 years ago
Going to the DMV is like having a colonoscopy and teeth pulled at the same time, why do that to yourself???In and out in no time insurance, DMV needs all taken take of at once in under 30 mins. TJ Studer is the man. Will never go into a DMV again.

  Bryon Keister
2 years ago
Nice Staff and Even after an accidental agent error on a transaction they gave me an unexpected gift for my extra time spent while they fixed the error. Always remember to have a great attitude even through issues and unexpected things may happen.

  eman
3 years ago
They don't take debit cards for DMV transactions. They said it's DMV rules. Whatever. It still blows because we even the DMV takes debit/credit cards. No reason AAA Auto Club shouldn't be able to as well

  Bob Hickman (InstantArcade)
6 years ago
Fast, friendly, and efficient service. They can do some DMV services too (call and check before going), much faster than waiting at the DMV. I was in and out in 5 mins.

  Fang Jia
5 years ago
My roommate informed me at 7: 20, and I called AAA semi valley 7: 35, and the man said the help will come about 8: 18. I called again 8: 10, the woman said I need to wait until 8:38. The truck arrived at 8: 36 finally. That was just more than one hour waiting.

  Louie Ruggieri
5 years ago
Awesome alternate to the DMV. Being a AAA member i handle all DMV type things thru my local AAA instead.Much faster response no huge lines and much more friendly down to earth employees.

  Itsme G
2 years ago
Always great , the best place to go, better than DMV. Update I may need to remove a star or two . Stay tuned.

  Bajie's 4WD Tours (Bajie)
4 years ago
Simi Valley AAA is awesome, don't forget, cash only. Parking can get busy in this location. Park in the old Walmart, if needed....short walk :)