The Toy Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joel Walton
a year ago
This is a great place to get your vehicle serviced. If you have a Toyota or Honda I highly recommend them for your next service. I had some major service work done on my 2010 FJ Cruiser, and waited there several hours while it was being worked on. They have free WiFi for their customers and I was able to see how they interacted with customer and how they talked with people on phone calls. The whole time they were extremely respectful (Even to the difficult customers) they when out of their way to take care of everybody. I hope "Roxy" (Shop Dog) makes it through her surgery okay, maybe I'll get to meet her on my next visit!

  Carole V. Mcneill
4 months ago
Very good work, in a very short time, and the best price on my 2013 Honda van.Very friendly people.I trust them and recommend them.Grade 100%.

  Robyn Ferguson
4 months ago
People that actually want to help! Everyone here is very kind and go out of their way to make sure everything works well. I've taken my 2002 4Runner here for all its repairs and I don't plan to go anywhere else! Always keeping me up to date throughout the work and 100% reliable!

  Parisa Arellano
3 months ago
They are always so kind. This place is a place you can trust and they give you honest feedback. Always do a great job on all 3 of our cars.

  Sara Campbell
a month ago
Fast and amazing service great customer service will be taking all my cars here for life and telling people about them as well can t say enough good things

  Elements Detail
7 months ago
My 2000 Toyota Tundra pulled a spark plug into the engine and shredded it up in 2017. I took it to the toy shop and they cleaned out all the metal shavings and made sure the truck was good to go. They have maintained my truck since then and it's still running like a champ. They have maintained my Honda Elements, Del Sol, CRV, and now a Sequoia. Good people and do great work.

  Steve Linson
a month ago
Extremely knowledgeable staff. I felt extremely comfortable leaving my vehicle in there Hands

  Jacquelyn Sells
8 months ago
This is a great place to take your car for service. The owners are super nice, very knowledgeable, thorough, reasonably priced and timely. Your car is done when it's suppose be and taken into the shop to be worked on when your appointment time is. They always do a safety check but never push services to you. At the end of each appointment they give you a list of how belts, fluids, brakes and other components are at that time.. it's great for knowing what services will be needed in the future. They have a small waiting room with coffee available. I feel quite confident taking my car there for service.

  Scott Whitman
10 months ago
Great independent shop for Toyotas I d been looking for since I moved to Sac. Good prices and they do better work than the dealer techs. Only downside is they re pretty popular, so you definitely do need to schedule ahead for most types of work.

  Jeff May
3 months ago
Thank you all so much for doing a great job on my truck! You guys went above and beyond,Thank you so much.

  Althea Murphy
a year ago
I've been taking my now,24 year old Toyota for service here for 14 years, minus a few yrs. when I lived out of the area, and I have always gotten fair prices for services. They never try to over sell and are always honest.

  Kendall Eddings
a year ago
As a woman who is generally skeptical of taking my car to a shop (versus doing the repairs on my vehicle myself), I had a really positive experience with The Toy Shop. They were super flexible in scheduling and their customer service is wonderful. My Prelude was in and out of their shop in less than 2 days for a clutch job. They called me and explained possible other issues that would affect the replacement as well as the overall safety of my car, which I really appreciated. They also went out of their way as to replace my rear main seal and inform me of other potential issues that may crop up in the future. Highly recommend!Services: Transmission, Auto maintenance

  Sandy Long
a year ago
These fine people took great care of me. It turned out I didn't need what I had come in for, not only did they tell me that, they also check and added fluids as needed, checked my tires, etc. The charge was ZERO. I highly recommend this shop. The only services not provided are tires and smog. Everyone should use The Toy Shop. They are as honest as the day is long.

  begladwme
a year ago
I have been meaning to write a review for so long. I just love this business! Greg and Nancy at the front desk are so kind and it seems like they're always trying to figure a way to save me money. I know you guys are crazy busy but you still are super friendly to every single call coming in! I'm going through a tough time in my life and this has been a wonderful bright spots this whole last year that I have done business with them. I have recommended you to so many people I'm sorry to make you even busier LOL. It seems like customer service is a thing of the past lately in most places, but not here at The Toy Shop!!If there was a People's Choice Award every month you would be sure to win it every single month! If you are looking for a shop that is honest and inexpensive and works with you, this is the place for you.I was even in line to pay one day when an elderly man who had his oil changed and had some squeaky belt checked out, was paying in front of me. Nancy told him the soon up-and-coming work that needed to be done on his car but with 300,000 miles she recommended that instead of having that work done he might consider selling it. They would be happy to do the work, but instead of just charging him, she even said he could put an ad right there in their waiting room. This is very unusual advice for a shop!It seems like they work on their customers cars like they would work on their beloved mom's car. You guys are very unusual and I really appreciate you so much. What peace of mind I have to know that if you tell me I need some work, I really need to have it done and if there's something that can wait you let me know that too. You shop for the best value on parts for me instead of trying to make the most off of me.I know you guys are probably exhausted at the end of every work day but you sure are an out-of-the-ordinary and all-around super terrific business.

  Janice Ostrow
5 years ago
I've been taking my vehicles to the Toy Shop for years. When they sold it and another family took over, I worried about the change. But I gave them the benefit of the doubt and I've been very happy with the new owners, (not so new now) as they have been everything that the former owners were, taking pride in doing a good job, fair prices, and being efficient in the work they do. I will continue to bring my car in for servicing and repairs. I have no problem recommending them as a business you can trust and rely on.

  Sean Elliott
6 years ago
Great service. Took the time to diagnose and fix a problem I was having with my 2004 4runner, and didn't charge due to the fact it was a small issue. They easily could have charged a diagnostic fee.Also, when I said my vehicle was high mileage and I wanted to have everything looked at, they were very honest in stating what I did or did not need, and when I would need it. They could have taken advantage of the situation and done unnecessary work, like a lot of dishonest mechanics do.I appreciate their honesty and will definitely trust them when it comes to working on my car.Be sure to make an appointment for small things such as oil changes. Their racks fill up quick and they might not be able to accommodate you without an appointment.

  Nick Bertsch
5 years ago
This is the best shop hands down! They are incredibly friendly, efficient, and affordable. You will not be jerked around with and told exactly what needs to happen to get you up and running again. This is the only shop I will ever use and is worth the 45 minute drive from my house. Nancy is very very cool and helpful! 5 stars in not enough for the place. Thank you for the awesome service!

  Daniel Macintyre
10 months ago
The only place we trust with our 4runner and Tundra. Friendly, honest and very knowledgeable in their specialty.

  Jim Cooke
8 years ago
They do a great job. I am so impressed with this old school attitude of taking very good care of the customer. My Toyota was fixed right & it cost me way less than I thought it might be. I trust Bill & Jenna completely. You'll not be disappointed.

  Phillip Nutterfield
3 years ago
Very nice and honest people. New to this area and this place was a real help. They helped me pretty much restore an old is300 lexus to it's good old former self. They give great quotes and are willing to work with you.Services: Exhaust, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Auto windshield leak repair, Battery, Oil changeServices: Exhaust, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Auto windshield leak repair, Battery, Oil change

  Dean Carter
9 years ago
We have used the Toy Shop several times with a couple different vehicles. Always super honest, great customer service, technicians are fantastic. Jenna in the office is awesome. Highly recommend this business.Thanks again Toy Shop, Dean Carter

  John van alen
4 years ago
I had the Toy Shop install a Jasper (reman) motor in my 1989 Toyota 4wd truck along with a new clutch kit and new starter. Greg and his staff did a great job and Greg's customer service was very professional. My truck runs great and I would highly recommend the Toy Shop. Thanks again Greg.

  Sherry Barney
a year ago
Best place to get your Toyota or Lexus cars worked on! Great people and great Service! Easy to work with always! Highly recommend this shop.

  Star Wizard Ranch The Star Wizard man
3 years ago
Make sure you say hi to Roxy the. Greatest dog. She wil jump up to greet you. Very Cool. Nancy the owner is just a sweetheart. Oh and the mechanics did a wonderful job on my RAV4 they fixed my fan that was not working and filled my ac. Very very ice cube cold .. thanks guys...

  Myque Moeller
5 years ago
I ve been coming here for years and even though I ve moved further away, they remain worth the extra drive. They are honest and have some of the best customer service I ve dealt with. They explain the work they do and make sure you know what is going on with your car.

  robert walker
a year ago
These guys are top notch, they are honest and have never had an issue with there price or there repairs! Have been going to these guys for years and still very happy with there service!

  Jonathan Friedman
7 years ago
Here is my Yelp review. An absolute disaster. A nightmare of an experience. Poor customer service. I would not recommend Anderson Automotive doing business as the Toy Shop. I originally came in for a brake job. According to their team, the rear seals were leaking and had coated my rear brakes in oil. The job would be approximately $1,000. The very next day, I received a call from George letting me know there was a "small" issue with my truck. Overnight, my truck fell out of the lift and landed on another vehicle. There were multiple points of impact along the driver side of the truck. So now I had to get my vehicle into a body shop to repair all the damage. A week later, my vehicle still had not had any work done to it because there was a problem with their insurance as they had just taken over as new owners. 2 weeks after that, my vehicle was finally ready to be picked up from Kniesels. The Toy Shop tried to get the vehicle from Kniesels ahead of me in order to hold it for ransom so I would have to pay the full amount. I told my rep at Kniesels not to release my vehicle under any circumstances. The Toy Shop also had the audacity to have Kniesels' secretary "remind" me that I had an unpaid balance with the Toy Shop. I spoke with the Toy Shop and explained to them how incredulous it seemed for them to expect me to pay them in full after they had dropped my vehicle and had caused me to be without my truck for 3 weeks. Rather than do the right thing, rather than treat a customer right and have them as a repeat customer, the owners decided that the absolute best they could do was charge me the job "at cost". In summary, I had the worst experience ever with this car mechanic and I would encourage others to look elsewhere. It doesn't matter if their equipment failed or if their employee failed. The bottom line is they screwed up royally by damaging two separate vehicles. I hope the other owners post their experience as well. I'm curious to know if they were forced to pay "at cost" as well for their vehicle.

  Larry Cooke
2 years ago
Owners very knowledgeable and easy to work with. Will do check engine light for free and look at other concerns you might have or answer questions over phone for free.Wish they work on other makes also.

  Ethan Hagen
8 years ago
One of their employee's named Ryan sold me a broken Playstation 2 on Craigslist. He told me it worked perfectly fine, but when I brought it home, it didn't work at all. I tried to get him to give me a refund but he wouldn't. If they hire someone who is seriously that dishonest, I wouldn't trust my car with them at all.

  A1 Bumper Center Shingle Springs, CA
8 years ago
I have been getting work done at the Toy Shop for 16 years. And Jenna isn't out to kiss butt. She is all business but is also very good to customers. Different personalities are what make life interesting. Those who posted negative things obviously don't understand how much crap you go through at the desk of a repair shop. People commenting about Playstations sold on Craigslist or mis-diagnosing a blown head gasket; you guys are those people that complain everywhere you go. Never happy. If they told you the test showed a blown head gasket, they believed that was the problem. The automotive industry is tough and stressful.