Shingle Springs Subaru Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole
9 months ago
Worst service experience I've ever had. My car had a recall. The shop called to set up my service and scheduled it for a week out. When I arrived Thursday evening to drop the car off, it was like a surprise to them that I was there the night before, even though I confirmed Wednesday the time of drop off and that I'd be picking up a loaner. When given the loaner car it was a small 5 seater, my car is an 8 seater because I have 5 kids, couldn't even legally fit my kids in the car, the rental car advisor just shrugged it off. Now it's Friday my appointment was scheduled for 8am, was told it would take about 2-3 hours for the repair & oil change. Told the service adjuster I would be there at 3pm Friday. Show up... no car. They DIDN'T HAVE THE PARTS FOR THE RECALL REPAIR!!! How do you not have the parts for a service you scheduled?? Mind you I live over an hour away and made that trip out for NOTHING. I had a family trip planned for that weekend. So I had to get a DIFFERENT loaner so that I could actually fit my family. We were actually planning on upgrading our car, and we did, with a different dealer, because I will NEVER deal with this shop or dealer again. I am extremely disappointed and highly recommend taking your car elsewhere.

  Chris Symalla
3 years ago
Awesome experience! Everyone was soo welcoming. Got the car we wanted

  Norma Hansler
2 years ago
I had not been here for service in some time for my 2002 Forester with 311,000 miles. We were having it serviced by private mechanics that were more convenient and reputable, who have since closed. When the engine light went on, I called SS Subaru for an appointment. Once they diagnosed the problem and gave me an estimate and said they had the parts needed, I decided to wait for the repair. The Service Advisor took me to their very comfortable waiting lounge. My wait time was less than expected and I felt the charge was fair. Everything was pleasant and we were given observations of other things that needed attention. I still Love my Subaru and appreciate SS Subaru for caring, as well.

  Jeff Melodia
a year ago
New to the area we wanted to shop local. Big mistake. Absolutely the worst service experience. Had my new car I Bought from them for a week. They did nothing and it was like I am a stranger. Buyer beware this place does not care. So very disappointed. Will be selling the car as soon as possible and never buy a Subaru again.

  mmesa 005
7 months ago
A model dealership. Excellent service. I only take my Subaru here.

  Elizabeth Revis
a year ago
I want to thank Chuck in the service department. You were professional and truthful every step of the way. You went above and beyond.

  Kristel Manthey
a year ago
We been coming here for oil changes since 2003 love the people who work here. Treat us like family Dawn is truly wonderful lady

  Payam
3 years ago
Best auto dealer I've ever been to in my entire life. These guys are the epitome of integrity. I wouldn't even think of buying a car from someone else.

  Arthur Lysov
3 years ago
Just a great experience all around. From the friendly and professional staff to the absolutely beautiful loaner vehicle.The service rates are very competitive, and thus, very reasonable.

  Michelle Van Norden
a year ago
They are great! We love them! GREAT service department!

  Christopher Sanchez
3 years ago
By far the best experience I've had with any dealer service shop. Not trying to sell useless work, and they got an expensive repair covered under warranty when our warranty had already expired.

  Hana Leuze
3 years ago
Bought a Subaru Outback from this location in the summer and everyone was so helpful advising us on insurance and then, when we needed it, helping me file a claim and set up the appointment for repairs.

  Joseph Davi
2 years ago
Was able to get some OEM parts I needed to finish up a timing belt on my 2010 Forester and ALSO a couple of torque specs from the mechanics on duty that I was having trouble finding. Thanks guys.

  Jean Radcliffe
2 years ago
Great people helping with my service. Was a much better experience than in the past.

  The Bakers Daughter
a year ago
My vehicle took less time than originally planned. Thankful to have my vehicle back sooner..

  Jim McCarthy
11 months ago
Nice staff, and great repair service.

  John Deck
2 years ago
Shingle Springs Subaru has been servicing our Subarus for well over ten years. Always good service.

  Christopher
a year ago
Just bought some coolant but staff was very helpful.

  Laurie Robinson
2 years ago
Excellent Service with Chuck. He worked with us and Subaru of America to coordinate a costly repair. Thank you!!!!!

  Patricia O
5 years ago
It was easy to make an appointment. They had the car done on time, no complications, friendly folks.

  Timothy Caton
2 years ago
Friendly knowledgeable personnel I will definitely consider purchasing a vehicle there.

  Michael Southwick
3 years ago
Excellent service good people and dog friendly that's a big plus....

  Helen Rappaport
9 months ago
Efficient, professional and knowledgeable service department

  Werner Grosshans
a year ago
Eric did a superb job.

  Alexandria .Summers
4 years ago
i love this place, it s amazing and the owner is amazing and very kind

  Michael Ashby
8 months ago
Friendly, no pressure Dealership.

  G & P Morse
7 months ago
Always the best

  Paul C Holland
2 years ago
Very nice and professional peopleService: Oil changeService: Oil change

  Bryan Scott
a year ago
Best dealer around!!!

  Robert Phillips
3 years ago
Fast courteous service.