Shingle Springs Subaru Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Evelyn Bishop
a week ago
Best car buying experience ever!Ray was very helpful!

  Tim Pedersen
7 months ago
I ordered a mirror cover for the passenger side (#13a), and was sent the driver side part that is for a different model (#30a). The packaging came wide open for the part, so it had been opened before. When I called to report the problem, they told me that their website was incorrect and I actually needed a different part anyway (#11a) When arranging to return the part, they wouldn't refund the shipping I paid either. I paid $60 for the part, $4 more for shipping, and got refunded $52, so it looks like I was deducted a restocking fee too? Wasn't a good experience and I won't be buying from them again. Order #24849.

  Valerie Baker
5 years ago
Tom was very good to deal with. Not pushy. He listened. I like that he lives in our local community. I will be back for my next Subaru too!

  Marty Waybright
2 years ago
I ordered parts for my sons car. He lives out of state, so when he came in to visit, I realized we didn t need one of the parts. I emailed and explained what the issue was and asked if I could return it for a refund. The reply I received was mail it back for a refund . Absolutely nothing else! I asked for an address, and I got only the address. After I mailed it back, they had the return in their possession for well over a week, and hadn t completed the return to my cc. I sent another email and asked how long until my return was processed, and the reply I got was I m doing it today, and in the future don t send trash back! I had actually put plastic and paper in the box to protect the return, apparently that s not something they worry about. I said I didn t know what they were calling trash, and Ralph said No you put all your old wrappers in the box. Not cool bro!!! These were the plastic bags from the original packaging!!!! Very unprofessional attitude with this guy. I will not buy anything from these guys again!

  Sarah Garvan
2 years ago
The parts department is running a fly by night online parts business on the side that sends the wrong parts. I ordered parts online from "subarupartspro" which ships from this address. I used their online tool to look up parts by my car make and model. They sent me the wrong parts and refused to pay for a refund for shipping either way. I called and they told me they are not responsible for shipping me the right parts. It was my fault for trusting their website. They did not provide a return slip, they said to just ship them back for a refund. Seems like a fly by night business. Order at your own risk.

  Royce Gough
5 months ago
Excellent service. Busy department, call ahead!

  Garrett Bash
2 years ago
Were extremely helpful with things my mom was looking for. If i owned a Subaru myself id enjoy coming here. My parents both have Subarus. There always helpful and fast witch always isnt true for part departments.

  William Peterson
3 months ago
Very fair price for my vehicle.

  Tom Pak
a year ago
Best Korean food around. Lots of banchan (side dishes), and large menu. You should know what you want to eat before going in, or you might be overwhelmed by the menu.

  Joe Tyler
5 years ago
Made an appointment 2 weeks ago to have an hitch installed, drove from Orangevale to Shingle Springs; and they tell me they don't have a hitch. They never called to tell me to cancel my appointment. Poor customer service.

  David Papke
2 years ago
These guys actually run a pretty tight ship, and their prices are competitive as well. You get a million options when you google Subaru parts but it's worth choosing these folks if you can. 4 stars because 5 seems like pandering...

  Bob ONeil
a year ago
Because of a glitch in your system, if I hadn't called to see what was taking so long, I may have never received it! After my call I received it in three days.

  John Bruce
4 years ago
Very friendly service here.

  Rich Kestner
5 years ago
Very nice and friendly people.

  Trisha Gullard
a year ago
Helpful and pleasant