Casa de Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cori Schnieber
a month ago
Boy oh boy I have a lot to say - but I won t be mean. I got my first lease from the dealership in 2016. I sadly watched the customer service go way down. The service depart is the WORST - they have tried to scam me for things not needed , they don t even try to accommodate you, they are rude and no one wants to help you. My lease from them was up and o need the car to be checked - they couldn t do it???? Anyways I found a new Cadillac dealer and traded my car in there, and I m happy with them. If I were you - I would NOT go to casa

  Paul Marquissee
3 months ago
tldr- rude sales, zero communication.Absolutely awful experience with the sales team at Casa. Let s take a trip back to may of 2022 when I received my email to preorder a 2023 Lyriq. I paid my $100 fee while I was on vacation in PV and booked it to Casa the day after we got back in town.My wife and I showed up to our appointment with Greg Foley on time (after confirming it with the sales team over the phone). We walked into the sales floor and there was no one in sight.Once we found someone to help us, they went looking for Greg. After waiting for a few more minutes, he finally showed up, sat us down and walked us through selecting options. All the while, saying we should have been there a month ago and we d likely not see the Lyriq for a long time. Rolled his eyes at us throughout the process and genuinely made us feel uncomfortable.Fast forward 6 months. Radio silence. I call a few times for updates with no call back.Finally in February of 2023 I receive a call from Greg (voicemail and email) saying I was being moved to the 2024 model and I needed to pick new options. Not a big deal. The 2024 has better options.I select my options and go back to waiting.Forward to April. I haven t heard anything so I start contacting Cadillac customer service and Casa once a month. When I can get a hold of someone at Casa I m told that it s still pending being picked up by GM. Most of the time I can t get a holdOf anyone, messages left on answering machines are never returned.I repeat this process until November. I called casa and again got no response even after leaving a pretty frank voicemail stating I had no confidence I would ever receive my Lyriq.At this point I ve seen Lyriqs on the road and started calling around other dealerships for stock information. I wanted an AWD lux or sport trim. I had such a better experience talking to every other dealership, from Pasadena to Calabasas. Ultimately, few had incoming stock with the options I was looking for until Calabasas had a sport awd being delivered in a week. I put down a deposit with Alex at Calabasas Cadillac, went on vacation for thanksgiving and took possession of my 2024 Lyriq Sport 1 on December 4th.Meanwhile, Casa still hasn t called me back. Ever.Today, I receive a call from Casa from George Virgen that my Lyriq was available and on the lot.I was confused at first thinking it was Calabasas and they were confused. After I hung up with them I realized what happened and called them back to get things settled.I left a message that I fully expect won t be returned.Don t go to Casa de Cadillac for presales or sales if you re in the LA area. Head over to literally any other Cadillac dealership in the LA area and you will be treated as an actual human being.

  Karolina Morey
6 months ago
Absolutely worst experience. I bought a car from them and was told they would last up to 175k which was a complete lie. I was told after I replace the hybrid battery which was 9k that the car would run for at least up to 150k again complete lie. At 113k the car is done unless I rebuilt the transmission for 21k. Escalade absolutely overpromises and 100% under delivers. I don't trust this brand and would highly recommend rethinking getting any of their hybrid or electric cars. It seems GM does not build cars to last anymore but still wants consumers to pay their high price tags.Hi Matt,We have been talking for the past 10 days. You guys have my car. Please feel free to call us you guys have our contact. It seems now that I posted this you want to talk?!

  Matt K
4 months ago
This is a review for their service department. The team is quick and honest. It s also a nice place to wait and get some work done on a laptop while your car is being serviced.

  DJ Intelligent
2 months ago
Nice cadillac dealer. Immaculate cars, underrated sports car brand. The service lounge is literally amazing. Couch + coffee + netflix? I will stay there even if theres an engine swap.

  Re RWH Ho
3 years ago
I have been a service customer at Casa de Cadillac for many years...the latest being with a 2017 Cadillac XT5 and now a 2020 Cadillac XT5. I do not blame the actual svc problems which required my taking my vehicles to them, just what I perceived to be a lack of attention to detail in the repair process and the non -communication by employees (service advisors). My most recent interaction with them involved my 2020 XT5 (June 2020). At approximately 600 miles on the odometer, my backup camera began to fail intermittently. I took my vehicle in to see if they could resolve the problem. They confirmed the camera problem and then advised there would be a 2-3week delay before the camera would be available. Approximately one month later, I returned to the dealership with the same problem but then advised there was a nationwide backorder (now 2-month delay) on the camera. Okay...so finally, on about August 20, I decided to try another path and contacted Cadillac customer service via an 800 number. The first attempt landed me at an offshore call center (thanks GM for saving American jobs ). Long story shorter, approximately 3-4 hours after that call, the dealership calls to tell me the camera miraculously came in and scheduled an appointment the next day. I waited 2 1/2 hours for the install. Drove home, parked the vehicle until the next morning. Camera was NOT functioning. To top it all off, the tech failed to reinstall the interior plastic components on the tailgate and now , I have a loud rattle coming from the back. I am no longer going to use Casa de Cadillac due to their customer service and non-communication . How very sad that GM's luxury car division treats their customers like an annoyance. And here, I was planning on buying the new all-electric LyrIQ when it became available. Very,very sad.

  Diana
9 months ago
Service is absolutely discriminatory & absolute scam. They asked for a deposits check for the vehicle order. I found out one month later vehicle was never ordered. What a surprise, so then why did they attempt to CASH the deposit without a car that was offered to me and nothing was ordered. Virgil, the manager, is an absolute joke and extremely unprofessional, and the old white man is always rude and rolling his eyes every time I have walked into this dealer. I am in the process of attempting to get back the checks I gave them; called them multiple times today and still not able to get a hold of anyone. I can not trust them and have placed my order at South Bay Cadillac, Penske. Stay away from this dealer.

  Lawrence Nissen
9 months ago
Couldn t be happier with my experience at Casa. Greg A is the nicest guy always goes out of his way to make sure things are done right. I love that I can book my service right online. Service is always quick and the people are professional. Can t ask for more.

  Rita Angel
10 months ago
Biggest Scam. They lied about the prices at the time of order, and once vehicle arrived price was upped. They sold my car even though I ve been waiting for over 17months for it. Now they say they won t do anything about. Do not buy anything from them. Especially not Jack, and the higher manager Goerge is even worse he did nothing to help with the situation. So unprofessional. Do not believe a word they say.

  Eddie Money
9 months ago
One of the best service departments I ve visited including all other makes of vehicles. Extra friendly staff, courteous customer service. They were able to locate the problem with my Escalade when all others failed. Eric thank you for your patience and understanding!!!!

  JAE HOON CHOI
10 months ago
Team at Casa De Cadillac was extremely helpful and generous. Jorge helped me through the process of purchasing brand new 2023 Escalade Sport and happy to say deal/transaction was extremely flawless and convenient. Furthermore Francesca (finance manager) was also extremely helpful in every way. I have to say everyone at Casa De Cadillac was kind and family-like.Thank you Jorge and Francesca!

  Chris Barth
6 months ago
Worst experience ever!! Jorge the salesman acts like you re worthless! Do not deal with, will over price everything 10k over cost. Calabasas Cadillac is the way to go for deals.

  Niko Vernic
a year ago
DO NOT BUY FROM JACK. KARR. I have never left a bad Google review in my life. Unbelievable how these people treat buyers. Called me and told me to drive 45 minutes to the dealership and used the info that I was coming to pressure another buyer into buying it. And didn t even tell me, let me drive all the way out there and find out for myself. Unreal. They treat there clients like garbage. I will never consider buying from them ever again.

  Karpis Maksudian
3 years ago
Service for my Hummer H3 was quick, friendly customer service.

  Andrew Sedler
2 years ago
What a treat to work with Matt R. and Robert T. !! The purchase process couldn't be more pleasant. These gent's were nothing short of accommodating and kept their word. The process during this time is understandably not the easiest and unpredictable but they communicated through the whole order process and took fantastic care of me! I really look forward to getting the wife her car from this team as well. Even the owner came out and shook my hand which was a treat on it's own. For anyone who hates the dealership experience... come here and get treated like a customer should be!!

  jun scher
a year ago
Horrible communication in Service department. No one gets back to you. After my scheduled appointment time, I waited 24 hours to hear back. I texted once and called once, and waited 3 hours. No answer. If they do get back to you, they say they left a note on someone's desk. Are you kidding me? How about an email or a text? I've been waiting 3 weeks for a part for my seatbelt, a part I had to pay for up front. Still can't get an answer from Service about when to expect it. And I'm expected to pay $250, whether I get it fixed or not. I had this same experience a couple years ago for something they said they fixed but didn't, so I had to bring it back yet again. Then they said they couldn't do it and sent me somewhere else. That time the entire process took 3 weeks. This place is antiquated and extremely inefficient.

  Raymond Magno
2 years ago
Horrible service. Ex-wife bought brand new Escalade last year. Brought it in for service and oil change. They had the vehicle for one week. Did not have a courtesy vehicle for her and she is 9 months pregnant with two small children. Ridiculous. Then on top of that they advised her that the driver assist was not under warranty and she had to pay for $1,400 out of pocket. $50 charge for gasoline. When I picked up the vehicle it had less than a quarter of a tank of gas. Would not recommend this place for any kind of service.

  Randy M
4 years ago
Brought my GM vehicle in for service, and will NEVER return. Didn't feel cared for, didn't find the communication even decent, and I'm not confident in the service department.This is the long story: Made an appointment on their website a couple weeks ahead of time. Received an email confirmation the day before. Upon arriving, I was told that online appointments don't show up in their system. The service advisor quickly put my information into their system, misspelling my name and address. Not surprisingly they didn't have the loaner car I requested on my online appointment. This should have beena red flag, but I gave them my keys and hoped for the best.Didn't hear from them all day.Called the next day to check for a status. The person answering the phone couldn't find any answers and had the service advisor call me once he got in.We talked and he sent me a text update an hour later. This text had spelling errors and absolutely no punctuation. I'm 27 and tech savvy, but couldn't help but find this text system unprofessional and more like a deal on Craiglist.Decided not to get the work done and picked my car up. Still charged for a steep diagnostic fee. The issue they diagnosed doesn't match what people online consistently recognize. I'll bring it somewhere else and see what they say.I brought my car in for two things, the diagnostic and checking the brakes. They didn't even look at the brakes. The Multi-Point Inspection report is all green status with no notes or pictures. That's OK, but very disappointed they didn't complete the BRAKES section.Nobody I spoke to acted like they cared. The lack of apologies leads me to believe this is their normal standard of care. I've been to about 8 service shops in my life and this ranks lowest.

  signature90094
a year ago
First time I had such a disappointing experience. I introduced myself as a tourist, which I am, to take a look at Cadillac's car lineup and I was advised to leave because they have nothing to show me. But I took the time to browse around their lot and saw a few nice cars.Anywhere else I've ever been i had the opportunity to discuss about US-spec models, definitely not in here.

  C N
2 years ago
If you re going to this location for service, this location is fine.However, if you re looking to buy- JUST KEEP IT MOVING.The WORST customer service EVER.The lack of enthusiasm was Appalling.I have never experienced anything like this before, and I ve owned multiple types of cars.No need to get into any theories about why I think they were extremely rude.Just DONT bother.(Oh and by the way, I walked in ready to leave with a NEW car.A kind salesperson in North Hollywood got my commission!And she was more than happy to help me.)

  Jacob Nisim
a year ago
this is the worst service department you will ever experience!do not deal with this dealership they simply don't care about there customers, my Cadillac is still under the bumper to bumper warranty and my battery went bad called the dealer they said there nothing they can do for two weeks...meaning I have no car for two weeks and they could care less! called Beverly Hills Cadillac and they said they are booked but bring it in and will get you a new battery, i went to them and i was our in 2 hours with a new battery and a car wash and a PROFESSONAL staff. save your self the frustration in dealing with a bunch of unprofessional degenerates!

  Kaveh Espili
a year ago
Absolutely by far the worst service department I ve ever been to in my life. I honestly wouldn t even let them do an oil change on my car. From the technicians to the service advisors they seem to be grossly uninformed and unprofessional attitude. Not to mention their hourly labor rate is higher than any other dealership in the city and I called about 7 different dealers

  Alejandro Magana
a year ago
THEY DONT ANSWER THE PHONE! if you need to get in contact with them forget about it. Cadillac parts is the worst Cadillac service ive ever experienced. Id think they have a thousand customers in front of them and theyre so busy to give a call back to someone who wants to do business with them. BAD BAD BAD !

  Roberto Terriquez
4 years ago
My mother bought a used car from Casa De Cadillac. We had a positive experience on the purchase. The staff is excellent and the dealer had an impressive inventory. Our salesman was Jorge Rodriguez. Jorge was professional, courteous, and efficient throughout the transaction. Jorge made the purchase smooth and stress free. If you get the opportunity to work with Jorge, you will be well taken care of. We also worked with Danny in the finance department. Danny explained some options that were available with the purchase (gap insurance, bumper to bumper warranty, and wheel insurance). Danny was friendly and thorough explaining everything; never pushy. I highly recommend the wheel insurance. They offered it here at a very low price compared to other places I have experienced.I highly recommend this place. I drove from the Stockton area to do business here. This place was certainly worth my drive and my time. Good job team!

  Rafael Na
2 years ago
I went to dealer last Sunday. Because my friend give me a referral about this Cadillac store. When I arrived, one salesman with name Greg X. asked me if I need help and I told him I am looking for New Escalade. Ha made me feel very bad, he was rude while talking with me from beginning to end been very condescend. He was one of the worst salesman I have ever met.

  Page Nazarian
2 years ago
I gave a deposit for an Escalade off an agreed sticker price. After five months, the car arrives but they said I can t pay for it in cash. Only lease or finance through them. No other options or they will sell my car to someone else. I m in the middle of this fiasco. I wish they were more upfront and honest.

  Daniel Guerrero
4 years ago
We purchase a pre owned vehicle here a week ago and they basically sold us a vehicle that didn t pass smog!! No smog verification or document was given to us besides the car fax report. We purchased the vehicle out of state and half way driving the vehicle home the check engine light came on. Immediately the next morning we took it to our mechanic and contacted the dealer and advised them what was going on. Jack was the person who helped us and he is the only person we would give 5 stars to as he has been the most helpful and made us comfortable with our purchase. Jack said he let his managers know and they would refund us on the cost of the repair and continues to help us. We have called a few times to two different managers Jorge and Creighton who still have not returned our calls. We were told by jack they would refund us only $100 dollars after we sent them the bill and the cost was $249 and some cents. Their excuse is that we paid too much to have the issue fixed for it to pass smog. If we were to take it to a dealer it would have been double the amount. We let our local DMV know what had happened and gave us resources to pursue this issue. The vehicle is perfectly fine now but ready to take this to the next level due to their lack of communication.

  Scott Frost
2 years ago
Brought car in for a LOF change, was advised to wait rather than leave and return. After 90 minutes i went to the service area and looked for the car. It had just been taken to a lfoor jack area. The mechanic was goofing around, telling jokes to other workers, etc. Finally the service rep saw me standing and staring and went and spoke to the mechanic and someone else. After two hours my car was returned. The actual LOF service took about 10 minutes. The rest of the time was ? Getting ready I guess.

  Eric Georgeson
a year ago
Worst customer service ever, Lack of knowledge and totally careless. In person and on the phone. I called for simple question and they transfer me five times five wrong places and the fifth one put me on hold for 17 minutes I had to hang up. The other day they made me go there for something that could ve been done perfectly on the phone again lack of knowledge and carelessness waste people time.

  richie rich
4 years ago
2 years ago I received One of the worst customer experiences I think I've ever had in my life in the service department of Casa DE Cadillac. I went in to have the battery changed on my remote key. After I purchased the Battery I asked the gentleman from the parts department to help me change it. He joked it would cost me $50 then told me to go to the service department where they would help me. I went to the service department and asked the gentleman at the counter to help me change the battery please. He also joked that he would do it for a $50 charge... At this point I didn't think it was funny so I did not laugh at his lame joke. He then stared at me and placed the key on the counter Without changing the battery. I asked him if he was no longer going to help me because I didn't laugh at his joke. He smiled and said no he was not going to help me. I asked for his manager and none was available. I then went into the sales department n tried to find the manager and could not . Eventually I spoke to a woman in an office between the sales and service department and she listened to me and Apologized. I left in amazement and disgust. I also have a Mercedes and can't imagine anyone making a joke like this or refusing to change my battery ever. I have no interests in either company and this story is 100% true. I had leased my Cadillac from Martin Cadillac so I did not need to deal with Casa DE Cadillac anymore. Although this story seems ridiculous and may be trivial..it truly stunned me that a Cadillac dealership would have people with this kind of disgusting attitude working for them. Thank you for reading my review I hope it helps.update....I received a response from the owner, which apologizes and gives me the phone to call service if I'd like to schedule future service. This response is probably not from the owner and more likely from someone who doesn't care about this dealership. I thought maybe they would look into the incident or want to talk with me about it as it shows a complete lack of respect for customer service and my patronage. This dealership is a long time neighborhood business, as far as I know, however this response indicates they're not concerned about their reputation or loss of business.