Point S Mt. Shasta

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darla Sather
a year ago
At the foot of MT Shasta, in a town of the same name is a Tire and Auto Service business that I had need to visit. I thought a wheel was loose. They immediately checked my tire pressure and jacked my car up for a retork. Fast and efficient. Nate had a great attitude and work ethic. The gal at the front desk was smart and quick on her feet. I don t give out 5 stars easily but this business is amazing.

  Sahil Sal
7 months ago
These guys are the best in the town , they also repair semi trucks tire i was confused before but they re really helpful on the phone desk and with service . Thank you so much point s for saving my day.

  Sara Montgomery
8 months ago
Point S Mt. Shasta did an incredible job getting me in-out- and back on the road. From the first call to check on availability with Ashley, to handing the keys to Jen, sharing laughs with the guys working in the garage who found the source of my slow leak (screw), and getting the keys put back in my hand. Best service shop in Mt. Shasta with phenomenal customer service! Thank you Randy, Jennifer and the rest of the team!

  Brad Castle
2 months ago
Would give 10 stars if I could. Jennifer and the staff are the best. Got us a great set of new tires for a great price. Will be returning for future tire purchases.

  Acorn River
7 months ago
Omg this is the best place to get repairs done! I brought my 4runner in because it was sounding funny and initially I was told it's normal but their head mechanic gave his ear to the issue and found it was a bad bearing. Not only did have my best interests at heart but they fit me in same day (so grateful for this) and had me all fixed up and back on the road before lunchtime! So so grateful for this service! Thank you!

  Gage Safford
8 months ago
Came through just looking to get my front brake pads replaced they ended up replacing the rotors too although I didn t see much need for it so now I m down 200$ more, I wish they had communicated better what their plan was, I got quoted roughly 400$ for potentially both front and rear but I knew my back ones were good, still ended up paying roughly 400$ for the front, so, do with that information what you will. I ll say the staff is friendly as such and I m sure under different circumstances the experience of waiting some hours would ve been more enjoyable had I known what was going on.For the record they did a good job though, for what that may be worth.

  S S
6 months ago
We had some bad luck of getting nailed twice in a month! The second time happened when we were visiting lassen volcanic park. The 1st auto shop said the tire needs to be replaced and recommended this place so we drove there. The tech Steven checked our tire and said it s in a place where the patch May or maynot work, he did the repair and because he couldn t guarantee the result he didn t charge us. Well the repair lasted throughout our trip as well as the 5 hour drive home. We are very thankful to Steven and Point S.

  Paul Khela
6 months ago
Bright my 53ft trailer here. They got me right in and I was out in an hour. I purchased 2 good used tires that were very fairly priced. Thanks guys.

  Sue Kossol
8 months ago
We were traveling to Bandon Oregon from Redding Ca and our tire pressure indicator came on and fortunately we were near Point S . We had a tire that was showing very low pressure and Point S checked our tires and found that we had two bad tires. They quickly replaced. Their staff was so friendly and they were constantly checking on us. Would highly recommend. q

  Steven Morrill
2 months ago
Fraudulent!... Liars about pricing. Try to trick you and get you in for an oil change with your own oil and filter and then change the price by ten dollars...

  Paul Ashworth
8 months ago
Over priced went 10 miles down the road and paid the same price for 2 tires in Eureka as i did for one here. Still better than the 1,400 i was. quoted over the phone the night before to come fix the night of my blowout yes one tire 1490 by some russian scam artists.

  Melissa Schecter
11 months ago
Out of town driving back towards Bay Area, got a flat tire and found this tire shop. Amazing friendly people! Fixed my tire quickly. Amanda and Zach completely took care of me! If I lived in the area this would 100% be my tire shop!

  Corey McNulty
7 months ago
Rip off . You could do better in Redding They are always trying to get more money out of you. Keep your vehicle a long time . I could do without the ladies in the office too. I don t recommend them .

  Andrew Lazorchak
a year ago
Had a windshield wiper that came loose in a major storm coming down I-5 and stopped here for some help. They had me on my way in 5 minutes and didn t charge me for the relatively easy fix. Saved the day for me and my crew. Very friendly and helpful. Many Thanks to this awesome shop and friendly staff. Highly recommend

  Jennifer Conner
8 months ago
We blew a tire and messed up bearings at 9 pm on the highway on our way to the dunes pulling a box trailer full of toys. Thought we were done for but everyone in Mt Shasta came to our rescue. Point S has an emergency call number with a real human on the other end who was caring even after dark. They got us in and out and back on the road before lunch the next day. Thank you Mt Shasta point S

  kaila morton
a year ago
These guys did an amazing job on my truck. I took it in to get new tires and found out there was something wrong with my master cylinder and when they got in there they realized that whoever did my truck last put the wrong stuff in there causing my truck to completely fail (at least it was in there parking lot). They were able to get my truck flushed out and fixed when we thought it was going to need a bunch more parts replaced because of it. And they stayed true to what they quoted me! They were absolutely amazing and didn t charge me a bunch of money to get my truck work on

  Bev Abbott
a year ago
We were traveling from out of town and had to stop to get a tire repaired on our vehicle. Ryan, The owner went out of his way to make sure our vehicle was ready for the road. His team repaired the tire within 30 minutes and made sure we are all set. Ryan did not charge us to fix the tire. We are so grateful and pleased with the excellent service we received. Highly recommend point S tire and auto service when you re near Mount Shasta. Thank you from the Arizona friends!!!!

  Brendan Leishman
a year ago
I always go here for oil changes. No problems. Great work on my water pump recently! I feel they did an excellent job, literally feels like a new car. I guess that old one was accounting for more of that old engine sound than I realized. My mechanic Brandon went the extra mile with an issue that came up after my repair that was preventing me from driving and got me on the road again. A little gruff (aren't most mechanic's?) but good people. Would highly recommend.Edit 2022: it saddens me to say it, but I can no longer highly recommend this shop. Downgrading review from 5 to 3 stars. Have had several issues with them the past couple of years and they have done little to try and make things right, and have even been downright rude when I've confronted them about issues with their service. I'd give them 1 star but honestly they have done great work for me in the more distant past so I will give 3 to balance that out.

  Hygh Kyte024
a year ago
These people are amazing. They go above and beyond to help you and treat you like they always knew you. The tire guys are so nice and not out to take advantage like most places in it for the money. I would drive out of my way to patron this place again.

  Andrea
a month ago
Helped my tire need air and they filled it right away.

  Mike Harrison
a year ago
A great shop run by a local community member. They are friendly, honest and reasonably priced. They give you an honest assessment of what is needed/recommended. I wouldn't hesitate to send a friend or family member here.

  Jared Cedarlund
4 years ago
Had them check my transmission fluid because it was a little dark. Mechanic told me it was totally fine, and wouldn't need to be changed for a while.When the receptionist later brought me by bill (without knowing I already spoke to the mechanic), she told me "The mechanic says the fluid is really bad and you need a transmission flush". This was reflected in the bill I was given, stating it was recommended I set up an appointment for a flush as soon as I could.Because I had been given two directly contradictory statements from two different employees, I wasn't sure what to believe, so I took my truck to a different company, and they advised I absolutely did not need either a flush or a drain.I don't doubt that Point S has competent people who are knowledgeable and able to perform well, but I find it troubling and pathetic that chain stores still tend to screw people over like this.

  Lorinda Forrest Meyer
2 years ago
The folks at Point S are simply the best. Although they are a tire store, they also perform oil changes and other services. Customer service is outstanding and you never get the high pressure pitch for unnecessary add-ons. This business is a favorite of many in our community as evidenced by how busy they always are and in talking with other locals. Recently, I took my car to the dealer for a 30,000 mile service and was told I needed new tires. I went to Point S and was told I still had another year before needing tires. You know who gets my business.

  Me
5 years ago
Wish I could give them 10 stars. We had a blowout after a long cross country trip and all we wanted to do was get home. We blew out literally right after passing the exit and it was impossible to make it before closing. The owner ( female ) agreed to have a couple guys stay if we could get there quick. We got pulled over on the way ( thankfully, no ticket), but by the time we arrived, everyone was gone. Extremely disheartened, but knowing they tried, we knew we d be be stuck until the following morning. 20 minutes later the other owner (male) showed up. This is full opportunity for him to rip off the desperate traveler and our total bill was like 70-80 bucks for a brand new tire, mounted and balanced. AKA very honest business. This is months and months later but we are still very gracious that these kind souls took care of us and got us on our way.

  Jack Coyne
2 years ago
Got a flat and popped in here for a new tire. They plugged it instead. Told them I was driving thousands of miles, still mechanic couldn t be bothered to balance or even check psi before giving my car back ( claimed he did ). Psi in front t had to be adjusted way up, and the ride is way off.My car was perfectly stable up to one hundred ten mph before going in now it s shaking at 80. Can t wait to finish this trip and see a real mechanic for a balance and rotation.This place is a quick fix if you need one but be wary of their work mechanics don t give a f**

  Suzanne Igor Mamedalin
3 years ago
Not just a tire store. Had them change my oil and filter. Everything was done well with no messy oil spills over the engine. Previously I had my oil and filter changed at a dealership. It always took longer and they would spill oil all over the engine without cleaning it up. They also stripped the oil pan plug which Point S had to replace. In the past I've purchased tires from them and they provided good service too.

  Sarah Meraz
3 years ago
After an hour wait my car still wasn t serviced, when they finally called me they said that they didn t find anything with my car. Even thought there was a very obvious oil leak, my boyfriend managed to find it in 15 mins. After about 2hrs of waiting they didn t. When I complained about them not doing anything they threaten to call the police.I will never not will I ever refer anyone here. A waist of time and energy dealing with anyone here.

  Vladislav Samburski
a year ago
Damaged the trailer seriously. After we asked them to give us insurance certificate they closed the shop and vanished. Do not waste your time or will get in the trouble like us.

  Tom Harris
4 years ago
This is the place to purchase tires. The staff is very friendly, honest, and knowledgeable about the tires they sell. Service is also prompt. They carry all the best known brands and can tell you the features and benefits of each brand of tire they sell. It was a pleasure doing business at Point S Tire in Mt. Shasta. I'll be back in the future.

  Tina Marie Naranjo
3 years ago
I went in to get a sensor for my jeep $60 $12 labor. Frist time they said $10 labor. I need to get a little motor for my broken window too .when I made the appointment I told them to buy the motor for the jeep to get fixed. Because my other mechanic decided to retire early like 1 month early so wanted to know about my brakes too. I left my jeep there $180 later no window fixed sensor was put in @$12 +$60 mechanic called me asked if I wanted the info lights to go off in jeep I said yes of course. $180 later Window not fixed at all. Sensor lights still on. Im not sure if i even got a sensor put in it at this point. Got ripped off. I have to call them back. But if I don't get credit or my money back I'll be getting a hold of better business Burial. Then I'll find out about their lic. I STRONGLY DISLIKE GETTING RIPPED OFF! THIS IS WHAT IS CALLED PRICE GOUGING. BECAUSE TO FIX THE WINDOW THEY WANT$307.00 PART COST $50 I HR OF WORK.. KEN WAS GOING TO CHARGE ME $70..