Selma Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brianna Long
5 days ago
Cesar in Service was so efficient, considerate, and professional. He really helped me out with my car s AC issue, he made sure I was taken care of and that it was done promptly and most cost effective to the customer. In the future I will ask to work with Cesar again, I know he will do his best to get me taken care of.

  Heather Brown
a month ago
Terrible service. We took it in on Thursday was told it would be a couple hour job, ended up taking them until Monday. The service guy over our vehicle told us it for sure would be done by 9 on Monday morning and it wasn't. We still had to pay full price, then they told us it may mess up again soon and put lots of pressure on us to do more to fix it. We called the honda service guys and he hung up on my husband while he was still talking. Terrible service, was told it was done and then got there to get it and it wasn't done. So they had to take it back and fix it while we waited again. The price was very high and they nagged us to spend more. So what was a 2 hour job turned into a 4 day job. We will never be back and we will be talking to management looking for some kind of discount due to their terrible service and their failure to get it done when they said. As our only vehicle it was difficult to go so long without our vehicle. I do not recommend. Terrible service and speed, I thought a dealership would be better, but worst mechanic and fix it we have ever had to use!

  aman sohi
a month ago
I had a dreadful experience at SELMA HONDA recently. The manager treated us with utter disrespect and refused to provide even the basic level of customer service. Despite our inquiries and concerns, the manager displayed a dismissive attitude and seemed uninterested in addressing our needs. The lack of professionalism and courtesy left a bitter taste, making it clear that customer satisfaction is not a priority for this establishment. I would strongly advise against patronizing Selma Honda if you value respectful treatment and decent service.

  Dan Hall
2 months ago
Great customer service and car buying experience.. I recommend Selma Honda to all of my family! Ask for Diana in the internet Department she worked out all of the details and helped us get a great deal her team had everything ready when we got there! Just drove up our car was detailed and ready to take home!! Thanks Selma Honda

  Ivet Soria
a year ago
Best place to purchase a brand NEW car! Off the back the customer service we got was great. We were able to speak to a Salesman who spoke Spanish and that made us comfortable from the start! Our family loves Honda and it was time to upgrade from a 2013 to a 2022. Jose Castro was our Salesmen and he was AMAZING! Jose was very professional and had a lot patience with us when we were going back and forth in what type of Honda we wanted. We were very admit in not wanting a Hybrid car at first. However, Jose showed us a Hybrid option and we fell in love with it! Safe to say that sometimes a Salesman knows best for you, in this case Jose was looking out for us. If you are looking into purchasing a new car I HIGHLY recommended Selma Honda. Don t think twice, just do it and ask for Jose Castro, he ll set you up good and will make sure to go above and beyond for you. Thank you Jose and Kevin for helping me make this purchase! Y all are the real MVPs of Selma Honda.

  Jorge Villagomez
a month ago
The service team scheduled me for a 10:30am appointment, I get there wait 40 minutes to be attended to be told I have to give them a window of 2 hours that starts at noon, so basically a 3 hour window only to see what the issue is. They overbooked and now the only options is to re-book or wait. They promised a shuttle if I ever needed one well they didn't mention Saturdays no shuttle service is available. Waste of a morning. Don't book on Saturdays. I will be going to another Honda dealership for Service.

  Jesus Morales
3 weeks ago
DO NOT BUY A CAR FROM THESE LOW LIFE SCAMMERS! My Honda hatch back I bought from them has a cluster of safety features that are compromised and yes bought the car new and came like that, which the dealership refuses to fix despite it happening multiple times. On top of that the dealers promise and stated false information and deals that were never added in fact I m now paying more because they did a totally different deal than what THEY said they were giving me. Save your time and money and go to 166 E Sierra Ave, Fresno, CA 93710 Fresno auto dealz I bought my dodge Durango from them zero issues and they actually help you get the best possible deals and customer service is 10/10. I saved 10,000 dollars going to Fresno Auto Dealz and Durango has zero problems 8 years strong.

  Juan Puga7
2 months ago
Ive bought multiple cars here at selma honda. My most recent purchase has been my Honda Civic Type R. The customer service is great. They make sure you get the best deal with the car you want. Highly recommend to everyone. If you are looking for a new car, make sure to drive down to selma honda and ask for Juan Mendez!

  Lexx Lexx
2 months ago
Robert & Romero are the absolute best! Within 10 MINUTES we were approved on the spot for a new car. 10/10 recommend them and their Selma Honda team.

  Kaptan Singh
a year ago
It was a really nice experience purchasing a car from them. They took care of everything. The staff is really helpful and gives you a good guidance about everything. They have the best prices as compared to others in the town. I would recommend you all to definitely come here if you are planning to purchase a car.

  Ryan Anderson
2 months ago
Kevin in financing and Victor in sales on the selma honda side are straight scam artist never come here take your money to honda North or Visalia honda never do business at selma honda you will save 1000s of dollars and be treated way better! They will tell you anything to get you out the door and go back on everything they tell you to make a sale ! Joye Wilson is extremely rude and should be removed from the selma auto mall ! Called me insults that should not be tolerated in a professional environment.

  Keith Davis
4 months ago
Scammers, bought a car it caught on fire the first year I had it. Then got a 2019 Civic with the extended warranty then when I brought it in it was 175$ to look at it for EACH PROBLEM. 175 to look at my windshield fluid spray. 175 to look my power outlet in the car. Rubber seal for the windows 175$ to look at. Horrible experience here. And they charge 175 each hour of work they do.

  Larry Barton
2 months ago
Dealerships are never the cheapest repair option, but Selma Honda is reliable and honest, and they don't try to up-sell me a bunch of work I don't really need. There's no quiet place to read, which would be a real plus, but they'll shuttle me to and from the public library.

  Alma Munoz
2 months ago
I had a great experience thank you Diana Resendiz for all your help! If you re in the market for a car call her she is great!

  Esequiel Guerrero
7 months ago
Great service bought a brand new 2023 Honda Pilot from Israel Martinez and Kevin. They took good care of us and worked with us to get the payment we wanted. They weren t pushy on us or rushed us. They took their time and were patient with us. Would recommend this place.

  Fransisca Mondragon
2 months ago
Best place to buy your Dream Car ! Customer Service was great ' thanks to Juan Mendez for helping me with my credit and getting approved right away ! Ask for Juan when shopping for your Car ! Had a great attitude and very Helpful !

  Stephanie Lopez
a year ago
Another great experience here. Thank you Alonso for taking care of me and going above and beyond to keep me updated with the delivery of my new Honda Civic Sport! Excellent Excellent service! Best place to purchase a new car!

  Maylene Gaytan
8 months ago
Best experience I have ever had. Going to car dealerships is very intimidating and they made me feel welcomed and were not pushy. They understood my needs and helped me get into the car I wanted at the price point I wanted. If you are looking for a Honda I would 10/10 recommend to purchase your vehicle from them.

  M�nica De Pruneda
4 years ago
I love their costumer service. I bought my Honda in 2013 and I loved the whole experience, plus I visit them for my car service. Very honest staff and the really own the promise of getting a free oil changed after I pay for 6 oil changes. The always washed my car as a courtesy service. Great waiting area with amenities included.

  Samson Pinto
6 years ago
The worst customer service I have had anywhere. I would give them no stars if there was an option to do so. The service department here is not competent to work on non-honda cars. The service manager there is very rude and lacks any and all manners how to treat a customer.I called them on Tuesday May 9th 2017 to get a price quote for an oil change. The person said he would call me back. He left a message with a price of around $75. So I went to them that afternoon but they were busy so I scheduled one for the next morning. While I was there he gave me a quote for $58. I signed the paperwork and he said they would call me once it was done. I also asked them to check the air filter as well. As more time elapsed and I had not heard from them, I called them back that afternoon to see what the status was. He said they had not started yet as they were trying to get a hold of me on the phone. I never received any calls from them BTW. He said they had not started because there was a price discrepancy and the total now would be $71.99. I agreed to the change.An hour later he called me to say they were done. I asked him again if they reset the service interval notice on the car and he said they did. After paying the cashier and started my car, I noticed that the service interval was still on. I asked them to reset it and they said they already had. After going back and forth with another service rep, who gave me many bogus reasons about how that was normal, I asked to speak with a manager. As they realized that they could not do this service, they asked me to take my car to an audi dealer. I told them this was going to cost me additional and wondered why they did not tell me this in the first place and that the dealership was not equipped with tools to work on an audi. The manager initially told the rep to give me partial credit and then rudely changed his mind. He said I was being rude to the people there, just because I was trying to explain that what they were saying was incorrect and that the service interval warning should be reset after an oil change. He later told the rep " You know what, don't even give him any credit. Just give him his keys and get him OUT of here!"When I asked the manager for his business card, he said NO! He said to call the owner of the dealership if I wanted to talk to someone higher in rank than him.Notes to the dealership:If you are going to work on cars that have an onboard computer, then please get a VAGCOM diagnostic tool so you can take care of simple resets like the one my car needed. It is fairly inexpensive.If you are incapable of working on cars other than Honda, then be upfront about it.And if you are going to be rude to customers who spend their money at your establishment, don't take their business and chase them out of there unsatisfied.Notes to the service manager:You are a service industry. And these days, a bad review will cost your business money when you don't treat your customers right.Also, check the attached photo of your service receipt. Notice the quote "WE WANT YOU COMPLETELY SATISFIED" in bold.Well Sir, I am NOT SATISFIED!

  Traveling Beasts
6 months ago
The sales PRO Alfonso and finance PRO Kevin we re both very thorough in explaining the buying process from start to finish.We were in market for a brand new Toyota or something with mileage into the 50s. Like a hybrid that will output what we need.Looked at Prius in Selma. However, they couldn t seem to get us what we wanted or into something that matched our style & preferences.So we decided to head over and check out the brand new Honda Accords. These guys from START to finish, including giving us what we wanted for our trade in.Was a seamless process. Full disclosure process in regards to features, costs, taxes, & even bypassed the 5-7k in MARK UPS most dealerships will hit you with.We re happy with our purchase and will be coming back surely for another Honda in the future.Jermaine & AshleyAKA Traveling Beasts

  Maria Gallo
7 months ago
I went in and traded in a car. Everything was going well. I thought I had a great deal. I ve purchased many cars before and was expecting the finance department to try and sell me all the add on like they always do and was so surprised when the guy didn t suggest anything. We were told our car came with a low jack included. Upon asking him if it was included in the car price he said yes. We signed everything and went home with a USB obtaining the sales contract. I read it the next day and realized they added 2 optional add ons without fully disclosing anything to us. I called the over and and over. Left a voicemails and messages and NEVER received a call back,and finally got a hold of the finance manager Kevin. I asked him to please void those 2 add ons because I didn t want them and was not asked if I wanted them. He was rude, condescending and sarcastic. I will never purchase from them again and I urge you guys to read everything on that contract before you leave that store. I am filing an oficial complain. With California consumer affairs at this point since no one helped me.

  Moises Luna
a year ago
I had a great experience coming to Selma Honda. Shout out to Israel Martinez for the great customer service. He did everything he could to help me get the best deal. He greeted my family and I with respect and wasn't to pushy. I highly recommend asking for Israel great salesman. Thank you!!!

  Michael R Simms Jr
a week ago
Always the best service and all-around professionalism sales and service

  Jay Wu
8 months ago
I would like to dedicate this review to Juan, cool guy from the block. Knows his stuff and had good recommendations. I didn t feel I was pressured or rushed to make any decisions, and they have a lot of inventory it looks like. I m liking the new redesigns of the accords, they look quite handsome. Anyway, Juan keeps it real and that s why I ll be back next month with my down payment. Shoutout to Chelly for the referral.

  DIANA M
9 months ago
Thank you so much to the Selma Honda service team, especially Gaddiel, John and Josh for all your help. Greatly appreciated. The team receiving the cars and advisors preparing the paperwork are very attentive, courteous and take care of my issue fast, right to the point. I really appreciate how fast they work without compromising quality. That is very important to me. We have bought several cars from Selma Honda over the years and have found it s worth the drive to Selma to get service here as well. Fair prices, strong communication, quick turnarounds, and trust that they re going to do what the car actually needs, no more and no less. I won t go anywhere else! Thank you Selma Honda!!

  Becky Castro
2 months ago
Best experience here, great customer service. If you are in the market for a car ask for Diana Resendiz.

  Baljit Singh
a month ago
We went to buy car from the dealer but rude manager refuse to give us estimate of payments he showed very unprofessional behavior

  jose a
9 months ago
Got charged 200 to run a diagnostic check for my Honda s trunk that wouldn t open. They got the trunk open but we re not able to tell me what caused the trunk to not open and suggested to replace the latch though they were not able to definitely say that the latch was broken or needed repair. Staff was kind but doesn t feel right to be charged for a diagnostic and not get a diagnosis other than a the trunk is now open type of response and on top of that to be suggested to replace a part that they could not definitely say was broken or needed to be replaced. The whole experience just didn t feel like honest work.

  David P
10 months ago
Avoid this dealership.After multiple phone calls confirming the price including the add-ons as well as confirming no dealer markup, we went to purchase the vehicle. We even called and confirmed everything before leaving.We then arrived in person after a long drive. We sat around for a bit, to then be told they now added a 5k+ dealer markup.Can t trust them, wasted our time.Much more reputable Honda dealers out there.