Cream's Towing Santa Rosa

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Best Junk Removal Heil Estate Service
a week ago
Extremely dependable tow company, Cream's always shows up, if you call. Most recently, My work truck needed a new motor installed from Ford. Tow truck driver picked up my truck & delivered with zero issues at a reasonable price!

  Mckensie Thomas
4 months ago
Cream's Towing saved us last night when my husband drove over a rock, dislodging it from the ground and it got stuck under our car with the left two tires lifted off the ground. Dave came and had us back on all four tires in an hour flat. They were super helpful, quick and reasonable. Thanks for the help to all involved last night!

  brooklyn sebourn
a year ago
scott is the way to go! came to help us on his day off after hearing all the experiences we ve had today, incredible guy, worked hard to tow our truck from what we were told was a difficult spot, and with ease he did it! call cream for help! best towing in sonoma county! thank you again!Service: Car towingService: Car towing

  Greg Edwards
2 years ago
From the moment I called for the tow all the way up until it reached it s destination everything was handled with professionalism and I cannot be more impressed. Thank you Dave for the quick service.Service: Car towingService: Car towing

  Daniela C
7 months ago
BEWARE! THEY WILL GO INSIDE YOUR CAR!!!!!I got into an accident and CHP dispatched creams to tow my car. I call the next day to attempt to retrieve my property & the woman who answered was extremely rude. She then goes onto to tell me she ENTERED my car WITHOUT MY PERMISSION to look for my registration huh???????????!!! I was livid! I just totaled my car had no time to get anything out because I m being transported to the hospital & the ones entrusted with my vehicle are not only entering it but looking through it! Imagine I had something of value inside the car! Imagine I was a fraud and lied and said something was missing because you acknowledged, You entered my vehicle without permission just so disrespectful & honestly distasteful. Regardless of the condition of my vehicle, it s still MY PROPERTY. God forbid I am ever in another accident I will NOT be using them & I suggest you don t either!

  Chany SS
11 months ago
They are friendly and professional for the most part. Unfortunately, I had a few things going wrong with my experience with them. My car was towed there after an accident and it was there for like at least 4 days but every time they were contacted the car was never entered to the system, and then I got two different totals from two different people. 510 and 380. Which explained why the car wasn't in the system. So kinda sketchy, but it's not a big deal, I guess, as long as I pay 380.Then, when the people who were buying the car came to tow it away, they just gave away my car without my consent. I never even got a chance to clear out my belongings. I didn't give them the title, nor did I get my check. When I asked about it, they said that since the bill was paid, they assumed it was okay. I wasn't really expecting an apology, but the guy on the phone, (who was actually nice when we spoke earlier about settling the bill, he even sent me a picture of the recipient as promised), got defensive and upset about the whole thing and didn't even admit that it was wrong. ( The person who came to collect the car was also equally at fault )

  Tiffany Holbrook
2 years ago
Cream's was able to help bring my old Chevy with tracks to the shop. Service was affordable and both drivers I had were efficient.

  Jean Riggs
a year ago
Very professional, friendly and respectful. It was a stressful situation but Rob (I believe) made it easier to handle. Thank you.

  Robert Ingham
9 months ago
One of of work trucks broke Down on a Friday evening. Way north of Healdsburg They were there prompt were and got my truck back safe to the yard. . They were great and pricing was fair.Service: Special vehicle towingService: Special vehicle towing

  Chadwick Butler
a year ago
Scott and Dave Are the dream team saved me and the truck out of a ditch I couldn t recommend them enough 10/10 service!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Larry Alberg
9 months ago
Great response, perfect experience. Thank you for a great job.

  Renee Rizzo
9 months ago
They were wonderful.Took copy of my "release of liability" for Windsor shop in Santa Rosa,so they saved me a trip to Windsor.Thank you everybody!

  Talon Thompson
11 months ago
If i could give em 0 stars i would. They are currently holding my car. Told me it would cost 600+ the first day to retrieve my car. Absolutely unbelievable

  ambulldog111
7 months ago
A bunch of thieves, contracted by the city of Rohnert Park and giving a license to steal all your stuff without being investigated by Rohnert Park Police department.. they are unethical dishonest all led by the the wicked witch of the West also known as Tess...

  Ang DM
a year ago
Our family s truck broke down, and getting that towed seemed east compared to our travel trailer / RV 34 ft 5th wheel needed to be ftowed 45 minutes to our camping spot, and CREAM answered the call just after 4 on a Wednesday. They were busy with other calls but kept great communication and managed to have the trailer perfectly parked by 10pm. Thank you so much for saving our vacation.Services: Special vehicle towing, Long distance hauling

  Dylan Baldini
2 years ago
Whoever dispatched on 01-14-2022. You are an amazing lady. Even though creams couldn't help with the flat due to the truck being to big. She called places for me to find someone. Myself and my company would like to thank you for helping out when it wasn't your problem! Give this lady a raise!

  Eduardo Alvarez
a month ago
Transferred back and forth for parts. Eventually hung up on

  Kevin Gordon
a month ago
They got the job done, but poor service.

  Cornelius Bonner
7 months ago
Roadside service couldn't find a tow company in the Glen Allen area that had the capability to tow a Ford F550 with tank attachments. That's when Cream's Towing came to our rescue and hauled tank truck to local dealership in Santa Rosa for repairs.

  Cyndi Howlett
3 years ago
I had a 26ft RV that would not start. The driver had to use 3 jumper cables to reach my battery. Once he was able to put RV in neutral he slowly pulled my RV out of garage. This was not an easy feat as there was a small amount of room to manuver RV and tow truck. Pasquale did a great job. He treated my RV with kids gloves. I would definitely recommend this place

  Paul Franklin
3 years ago
Every single aspect of my experience with Cream's Towing was superb. My RV broke down on the side of the freeway. Dispatcher was courteous and professional, and a concerned human being which was pretty helpful since I was a bit freaked out. I had the great good fortune to have my rig towed by the owner, Joe Cream. He was there early, came in under budget, and treated my wounded baby like it was his own. Not only would I use them again if I broke down ANYWHERE in Sonoma County, I'd probably call them if I broke down in an adjoining county because there's not going to be better service anywhere.Service: Special vehicle towing

  Floyd Watt
3 years ago
Waiting over a hour for a simple tow. I felt like dispatch was covering for their driver. Since they were full of excuses why they missed the ETA deadline. As a security professional time is essential. I going to talk to the client to see if we can switch to another company that values our time.Services: Car towing, Local haulingServices: Car towing, Local hauling

  C G
10 months ago
Unbelievably awful. Left stranded on the side of the road and hung out to dry by this company for over 24 hours. Flakes 2 times. DO NOT PUT YOUR TRUST IN THIS COMPANY!Services: Special vehicle towing, Long distance haulingServices: Special vehicle towing, Long distance hauling

  Jaizaah Muehl
a year ago
This place is a joke. Good luck getting your personal belongings out of your vehicle. This place overcharges at $100 a day. My service vehicle that was parked on private property was illegally towed and held at this place for ransom basically, how do these greedy careless individuals expect to be paid an unreasonably expected price of over $3500, IF THE VEHICLE THAT YOU USE FOR WORK TO PAY YOUR BILLS IS BEING HELD HOSTAGE? THIS PLACE IS AGAINST THE VERY COMMUNITY AND COUNTY THAT THEY REPRESENT. THESE ARE SOME OF THE MOST VILE EMPLOYEES OF ANY BUSINESS IN SONOMA COUNTY. RUDE, ENTITLED, EGOTISTICAL, GREEDY, ASSNINE, INFANTILE, LEECHES OF LIFE LIBERTY AND THE PEACEFUL PURSUIT OF HAPPINESS IVE EVER EXPERIENCED. UNPROFESSIONAL, UNWANTED, PARACITES OF SONOMA COUNTY. WORSE THAN COVID.

  jesse saala
4 years ago
Joe the owner of cream's heavy duty towing is a true American hero!!! guy's like him are the backbone to this country. he came to the rescue on Christmas Eve at 4 pm and worked with us for 2 hours to pull our 60ft boom truck out of the mud. he was very knowledgeable and did his job with skill and pride and got our truck out with zero damage. I highly recommend them to anyone

  csi2drmr
5 years ago
Found a "house car" on CL that needed to be towed. AAA contacted Creams Towing for the job. Ironically the distance was only a few miles to where we needed it towed to. Joe from Creams Towing arrived in a very nice and well kept tow truck that appeared to have every attachment needed for safe towing. Joe was very thorough inspecting the house car and setting it up to tow to our new property. We highly recommend using Cream's Towing for your towing needs. Joe was professional and sympathetic.

  melissa bellinger
a year ago
The company itself isn t to bad they get the job done.. but just like the any other tow yard they do make their money by the cars they re able to keep to resale

  Perry Montazer
a year ago
They have the equipment to do the job and the operator was very capable. The only issue I had, the tow truck operator did not contact the repair shop owner for permission and my RV was left across the street from the shop.

  floyd watt
3 years ago
It doesn't seem to matter if you see a car parked in a red zones, abandoned, overnight, or whatever. Expect to wait over an hour for a truck to have a vehicle removed after hours. Trying to convince my other clients to switch to another company. They cost me and my clients costly time. I've had had to cancell most request because I couldn't wait forever for them.

  michael blevins
5 years ago
These guys are great. My clutch went out in my Pete & I was stuck at a customer in their dock. They were there in less than an hour. I would highly recommended if you need a tow.