Action Sport & Power Equipment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Willis Eschenbach
4 months ago
I've bought three fairly big-ticket items from these guys, a lawn mower, a weed whacker, and a hedge trimmer. They have been consistently helpful, and went the extra mile to get everything straightened out when I had some issues with my last purchase.I would recommend them wholeheartedly. Good folks, good business.w.

  Edward Krokosky
a month ago
One of the best places to get your power equipment. The staff was very very friendly and are knowledgeable.

  Dan Krokosky
6 months ago
Best Stihl Saw Shop in the Bay Area.

  Melissa Willard
7 months ago
Dropped off a chainsaw over a month ago, never got a call about the repairs. Went to pick it up and they can t find it. Nearly new chainsaw with minor repair and they lost it. Got a oops sorry and they said they have it somewhere but can t find it. Update: charged me for repairs that were never done. Received in same condition I dropped it off.

  Cloudy
6 months ago
False advertisement. Confirmed twice on the phone to buy said $2,200 lawnmower. Drove 3 hours and it ended up being 4K+ after old promotion. Customer next to me was complaining about another mishap with their advertisement. Total waste of time, don t trust this establishment.

  Skye K
3 months ago
The best power equipment in the Bay Area and the people are so nice that are definitely coming back

  Marty Hunt
2 months ago
Took a chainsaw in for service. The guys did great job at a good price.

  Rebecca
a week ago
Closed on Saturday no update on phone messages or website!!

  jo barrington
9 months ago
Talk about taking care of business! Best deal of my week to stop by with my non-starting chain saw and have them fix it on the spot! What great service!

  Hector F. Lopez
2 years ago
Fantastic place with lots of STHL tools in stock. I purchased a pole saw and gear for pruning trees and Alfredo answered all of my questions that I had between the different models of pole saws and had great knowledge of the differences in performance. I will be a returning customer for sure and I will be recommending the place to all my family and friends.

  benfam3
4 years ago
Absolutely terrible repair service on my Honda generator.They have had it for over 3 months and have not even looked at it yet.I have called and called and never get a return call. Their either not there or indifferent claiming we will call you back when we have something to tell you. They claim to only have one mechanic and he's never there or returns phone calls. His message box is always full so you can't even leave a message.This is supposed to be a Honda factory authorized repair facility and they have failed on every measure.I even went to the effort of filing a claim against them directly with Honda HQ in Atlanta, Georgia and they have had no luck getting my generator fixed.Unfortunately for me I got a defective Honda generator which is a rarity according to most reviews and this whole experience has been a HORROR STORY!AVOID THIS PLACE AT ALL COSTS AS THEY DESERVE TO BE OUT OF BUSINESS!!I am presently working with Honda to make sure they lose their status as a factory authorized repair facility.I now have to have my generator taken to another repair facility in the area.I have since purchased another generator and it's not a Honda.3 months of wasted time and energy and incredible frustration.Go somewhere else, you will thank me.You have been warned!!!

  darryl ford
7 years ago
Experience at this store was surprisingly bad. I purchased a new Honda mower from this store a few years ago. The purchase experience was good as expected from a Honda dealer.Recently the belt came off the transmission drive unit and it is hard to get to so I brought the mower to this store for this issue and to have a maintenance service performed. When I arrived they were not open yet. Once he opened I waited for him to get organized then he asked me "If I was picking up or dropping off". I answered "dropping off" at which point he turned angry and said "I'm not taking any new work, come back in 6 weeks!". He turned his back on me and went about his business.I was stunned at his reaction to my answer like I did something wrong. He didn't bother to ask what the equipment was or why I brought it. At this point I had to leave and find an alternative.He was more than available when I made the purchase but his behavior toward a returning customer for service help is unacceptable.I will not return to his store for anything and will share my experience with everyone I know who has Honda equipment in our area.I understand he has the right to operate his business any way he wants so congratulations to this store that they have so much business they have to show the door to returning customers.I would offer a zero star but the review system requires at least one be selected.

  Fairel Anderson
4 years ago
Paid over $90 to get almost new hedger I had just purchased thereand it still would not run for over 1 to 2 minutes. My SO took the airfilter out and cleaned it. Works fine now.

  Three Seven
3 years ago
Horrible repair service. Can't order the right parts to do the job yourself if you wanted to either. Which is how my saw ended up in this wormhole in first place. If they had one brain collaboratively they'd be halfway dangerous. Strictly based on location. Which is why I've wasted tens of thousands of dollars here over the past 15 years. Location convince. Period. Reluctantly lately. No more for me. Out of personal protest and principal. I'm now traveling all the way to Cloverdale saw shop for ALL MY SMALL BUSINESS NEEDS. THEY'RE AWSOME!!! 5 Stars!!! Action power should be banned from operating. Over the years I've spent tens of thousands of dollars on bars, chains, bar and chain oil, 2 stroke mix, and most of my equipment with the exception of my Sthil Magnum 880. Which I happily purchased at Rincon Valley Saw shop at a difference of almost 400$ at the time. These individuals will use the excuse that they are bogged down with first responders equipment and that your repair will be addressed. This is a clever way of gaining your sympathy. Because how can you argue with that. That would insane. Nobody has more respect for our first responders than I do. Trust me. I'm a combat veteran of the United States Marines and served two tours overseas. That being said I also know how much access to resources government agencies local law enforcement and our first responders have to replacement equipment when things go down in service and the fact that if it weren't for small business owners neither of us would be having this debate. So here goes Action power sports and equipment. I turned my saw in before the fires. Months before. Many months. Because your incompetent staff ordered me the wrong part. AGAIN!! I can't emphasize how frustrating this is and how low of a creep you have to be to give me the excuse now that you don't have my saw ready because your priorities are screwed up. Your priorities given the circumstances should be to hire someone who knows what they're doing and more full time repair employees and more competent front desk staff to place orders. At the time I turned my saw in I was on a 5000$ job and needed THAT saw which I was repairing myself the days before leading up to the point on job in which I needed it. Pulled the part out of the box and for a 384$ part you'd think you'd wanna double check at order that it was the correct part. Well it wasn't. Long story long my hands were tied. The next day I ended up having to purchase a whole new saw to finish the job. I will admit at the time I was sold the saw at almost wholesale price. That being said I probably could of got it somewhere else for near that anyways. Given the fact that they are wildly overpriced anyways. I don't ever fill out reviews on places. Ever. Today was my first go at it. Reason being is I want to prevent anyone else from the same frustration as myself and give the business to a shop that cares about it's loyal customers of almost 15 years. I'll leave the owner with these parting words. Tell Jeff to empty his voicemail. Hire more repair employees and more competent front desk staff. Jeff does know his stuff. I'll give him that. But you need 2 more of him full time to service everyone's needs. Also the run arround and the unarguable excuse of taking on jobs for first responders is a low down dirty thing to say. Literally how does one argue that and maintain any kind of face? Well I just did. They have literally unlimited resources compared to small business owners who may have jobs that depend on key pieces of equipment being in service. Unlike a fire line where a saw goes down and another one is waiting in truck to replace it. Us small business owners are outta luck and stretching thin sometimes having to replace equipment we were planning to pay a bit less to have repaired. I can't wait to hear your response. Either way you've lost roughly 10k in revenue yearly from me. Good day to you.

  lucy webber
3 years ago
My husband dropped off his chainsaw to be fixed over a year ago and it still isnt done, everytime he calls or goes in Jeff the mechanic isnt working or isnt there. They said he works parttime only. He went the other day to pick up the saw and take it elsewhere to be fixed and they wouldnt give him his saw. They tell my husband jeff the mechanic will call him to give him a update and he never calls. For over a year this has been happening. They are understaffed and are too cheap to hire more help or hire a full time mechanic. Also one of there female workers is always outside smoking cigarettes instead of inside helping customers. I would not reccomend this shop to anyone. We have discovered a new shop in Cloverdale. It is a little bit of a drive but there customer service is wondeful and thats who i reccomend.

  Jeanmarie Boben
4 years ago
I needed a generator and a few other power toys to clean up a piece of land. These guys are really knowledgeable, gave me some great advice -- and eventually got me to the right toys to finish off my project. Thanks people of Action Sport & Power Equipment! You're awesome!

  Donald Costa
10 years ago
I have purchased and chain saw and a generator at Action Sport and Power, also gloves, saws and clippers. All items are the best quality, and parts are available when needed. I would recommend this shop to anybody.

  MARK TAYLOR
3 years ago
I called before i went they had what I wanted , they started the generator it was a honda 2800ii he test it told me all about it gave me manual and put it in the Truck for me .........Keep the 2 young guys they were very helpful very nice .Employees like that are hard to find you train edthem well !!!,that doesn.t happen Nowadays keep those guys you.ll be inbusiness for a long time.

  Steve LaBranche
4 years ago
I hear they are great, they were 6 weeks back logged so I didn't leave my occasionally stalling generator. We needed it during winter.

  Lucas Gray
4 years ago
excellent customer service. the folks at action sports and power equipment went above and beyond to help me sort out a power generator during an emergency. highly recommend

  Hannah Casillas
4 years ago
They didn t have the part I needed in stock and since I live in cazadaro, they were kind enough to mail me the part that I needed for my generator at no cost.

  Chris Frye
5 years ago
My go to for weed eaters chainsaws and lawnmowers. Stihl has been a great brand for me personally.

  Richard Martin
3 years ago
Avoid for repairs. Left equipment there and was promised a call back that week. Five weeks later I called, they had not looked at it. Picked it up and went elsewhere.

  Cutting Edge Services
3 years ago
Very well informed staff. If they don't have what you need they will order it.

  e double santasevenohzeven
5 years ago
Really. Ice people...the set up my blower b4 I left....pleased

  James Long
5 years ago
Only care is maximum profit on every sale.

  Rick Sparks
5 years ago
Excellent service. Jeremy is awesome

  Wes Auten
4 years ago
Always helpful and great costumer service

  Marlene Donner
4 years ago
Established business with knowledgeable staff.