W.I. Simonson Mercedes-Benz Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  The Frenchie Lifestyle
3 weeks ago
I was so impressed and happy coming here. I cannot say enough from beginning to end was absolute 10 star service. Gabriel is wonderful and so helpful and you can tell he truly cares about offering the best service. I also needed to be dropped off back at work and the driver also was very professional and drove very well. It was overall a pleasant experience I can see why this place has great reviews. Just good honest business I appreciate all that you do. I appreciate the management you can tell they have trained the staff well. Truly an exceptional experience. Thank you!

  Taylor Szupiany
a week ago
Super impressed with my service here. I completely forgot there was a recall on a part for my car. Not only did they complete a full B service, but they also took care of the recall without even asking on a Saturday! I worked with Tim. He was super knowledgeable and explained everything to me in an easy to understand way.

  Elizabeth Mitiku
2 weeks ago
My service advisor David Szyskowski ( Nick) is amazing. He is very professional, courteous and knowledgeable. He kept me informed at every step of the service evaluation. He kept his word whenever he says he will have an answer for me - he responds when he says he does. Besides David, all the other staff are very pleasant and courteous as well. Nowadays it is hard to find dedicated staff at different businesses and this is really refreshing. It speaks volumes for the leadership especailly the service director Peter who is an amazing person. He is always willing to assist !!!My experience overall is great and I will keep going there and recommend to others as well.

  Karen Oi
5 days ago
Service Advisor Mo is a 10+ in terms of taking care of the customer. He is reachable, responsive, knowledgeable, and thorough. Mo listens carefully to what the customer needs and wants. He (literally) goes many extra miles to ensure satisfaction - last week he accompanied me on a 25-mile test drive after the service appointment to be sure issues were resolved. They were!

  Nicholas R. Karp
a month ago
My wife and I made an appointment for a repair and dropped off the car as scheduled on December 18, with a promise that it would be ready for pickup on the 21st. The 21st came and went without a call to come pick up the car. As the long Christmas weekend approached we placed multiple calls asking for status -- none were returned, leaving us unable to plan transport for the holidays.I'd call the experience a one-off hazard of doing business over the holidays, except that exactly the same thing happened on a previous time we took the car to service. No one could be bothered to return our calls as W.I. Simonson blew through the promised delivery date. I can accept that it's sometimes not possible to meet a date -- but I expect enough professionalism to communicate or at least the simple civility to reply to messages.I'm willing to pay the outfit's exorbitant premium (about 2x the cost of authorized Mercedes dealers in less exalted locations) for the convenience. I'm also willing to cough up for repairs that may not be completely necessary, erring on the side of safety (Simonson recommended repairs that the next authorized Mercedes dealer we brought the car to simply shrugged at). But I'm not willing to pay a sucker's price for service that can only be described as contemptuous.The story continues. Having decided to do no further business with W.I. Simonson we asked for a refund for an extended warranty purchased when we bought the car from them. The refund did come, after 6+ weeks -- but again it was a truly unpleasant experience: exactly one person could handle refunds and that person didn't reply to phone calls, requiring multiple attempts over an extended period to get through.We are now shopping for another Mercedes, but are looking elsewhere. It's a shame, since this company is convenient - but never again.

  Jennifer Pajounia
a month ago
Moe at Mercedes-Benz is hands down the best service advisor I've ever encountered. I ve been helped by him for the last decade and here is why. His professionalism and honesty set him apart from the rest. Moe consistently provides exceptional service, always going above and beyond to ensure customer satisfaction. He's incredibly knowledgeable and transparent, never hesitating to provide honest advice and recommendations. With Moe, I always feel confident that my car is in good hands. He's a true asset to Mercedes-Benz and a shining example of what a service advisor should be.

  Kaleabe Abera
4 weeks ago
I deeply appreciate Gabriel's outstanding service on my car's massaging seats. He swiftly returned my car in pristine condition and provided a loaner to ensure my day went uninterrupted. His detailed service explanation and genuine care were exceptional. Highly recommended for their meticulous and considerate service.

  T Shibuya
a week ago
The service advisors are great! So professional, explain all services and repair recommendations clearly, and exceed expectations overall. Long time Mercedes owner, recently started working with Antonio who has continued to provide me with the high caliber service associated with MBZ.

  Shaheen Nanji
4 days ago
My service advisor Jose Ortega was very professional, informed and efficient in arranging for the necessary claims to be approved for my tote replacements as well as to suggest additional necessary replacements and wheel alignment. He was also able to complete the recall repairs during the sane time as my tire service and he kept in touch with me throughout .

  Isabel Loucks
2 weeks ago
Just had my car serviced at WI Simonson and it was a great experience! Antonio Aranda, Service Advisor, listened to my input and addressed each concern. He took the time to outline each completed service point and worked with me in improving the posted price. WIS and Antonio help to give me peace of mind each time I drive my Mercedes!

  Yicheng Pan
2 weeks ago
I took my car in for maintenance this Wednesday and before that the left function button on the steering wheel worked fine. After the maintenance was done on Thursday, the button in the center of the function key did not work. So I went to the service store a second time Friday afternoon and then Service Advisor pressed hard on the left function button and had the mechanic look at the problem. But they didn't fix the problem and even now the whole left function button doesn't work and he lied to my face and said the button was broken in the first place.

  Craig Ashley
a month ago
Great communication. Fixed the problems including a recall item. My car was repaired very quickly. Derrick was great. Won't hesitate to use them again. 20 year client. I've owned 5 Mercedes and loved them all.

  Minh Luong
2 weeks ago
I am satisfied with my experience at W.I Simonson. Antonio is a great advisor! He is attentive, responsive, and provides quick solution. The car service is fast, quote is reasonable, everyone is friendly and helpful. Thanks Antonio and the team!

  Theodore
3 days ago
Service was great, Derrick was very professional, explained all of the details of the service for my vehicle. Was very pleased on the outcome. Derrick, is someone you can trust with your car.

  Christina Lopez
a month ago
Jose always goes above and beyond delivering a level of service that far exceeds expectations. I only come here because of him. I love how I can depend on him and I feel taken care of.. the epitome of highest level of customer service.

  beth beth
3 weeks ago
I am super happy with the Customer Care I received, especially from Antonio. He went above and beyond to personally. deliver my car because I worked past closing time. Thank you so much. You guys are awesome! Jennifer Sabet

  Alina G
2 months ago
WI Mercedes Benz is the best service department I have ever been to. I had an amazing experience with them and I am very happy with the outstanding service and support I received. Very nice and friendly environment, all employees are very professional and knowledgeable. I want to say THANK YOU to Curt Bramble, Peter Trzeciecki and Mario Beltran for making my service experience incredible and enjoyable. will definitely go back to them for my future car services.

  German Bejarano
a month ago
I came early in the morning and I was told the car would be ready by noon, I got a message about 3:30pm saying it would be ready by 5pm. I clarified to Antonio that I was not available at that time for pick up.Also. He mentioned that the car needed alignment, but afterwards with all the paperwork I received an piece of paper with all the readings before and after alignment and to be honest, unless I m missing something the car did not need that.This is not the first time that I m having these types of issues with tour service employees, I m seriously considering taking the car to another place.

  Steven Dao
2 weeks ago
WI Simonson gave me such a wonderful and quick and worry free service and my service advisor Tim is the best Service Representative and I highly recommend their A+ treatment and will stay with them for my next car purchase! I love you guys!!! Thank you for treating me like I was valuable!!!!!!

  Gail Wyatt
a month ago
I had uneven tires an had hit many potholes during this rainy season. In advance of a trip, I got an appointment to see Derrick. He had my tires adjusted and filled with air. Derrick gave us a full report. He was courteous, knowledgeable and willing to listen. He was a model for how customers should be treated. He is management material.

  Michael Liu
3 months ago
It was fantastic, from start to finish. Great service, the white glove treatment! I brought my car in for the annual maintenance service. Everything that was being done to my vehicle was explained to me. I am very happy with the service provided. I would strongly recommend Derrick Franklin!

  Samineh Esfahani
3 months ago
I had an outstanding experience with Derrick during my Mercedes service. Not only did he discover and address the expiration of my prepaid service, but he also went above and beyond to accommodate my needs, offering a significant discount. Derrick s attentive approach to my concerns showcased his commitment to customer satisfaction, making the entire experience seamless and enjoyable. I highly recommend Derrick for his exceptional service and customer-centric approach.

  Joann Gonzalez
3 weeks ago
Gabriel truly made our experience here great! I ve been to tons of other Mercedes service centers, but he really made sure we were taken care of! You should definitely do your service here and ask for Gabriel Ramos.

  Vincent Guarino
3 weeks ago
WI Simonson experience was interesting. We have a Classic SL500 which is in regular use, but you would never tell it from the exterior or interior. We took it in for a new battery and their inspection found some additional items that needed attention. The service was impeccable and the Service Advisor, Derrick Franklin assisted us through the process and made the experience seamless. Our family have been Mercedes people for more than 40 years. We regularly lease a Mercedes for business, but the SL is our keeper. It's red and it was purchased on Valentine's Day. Derrick took the time to provide a premium customer care experience.

  Lorelei Neitzel
3 months ago
My Service Advisor Moe was absolutely delightful. He is so professional and thorough. I was treated so well and will tell my friends who own Mercedes to definitely come here and ask for Moe. He represents your company gracefully and graciously. He is a wonderful asset to your team.

  Gloria Erickson
a month ago
W.I. Simonson has been over the top outstanding for me!I leased a car in 2021 and after considering several different options, I just purchased it!My salesperson, Chris Bland, and manager, Navid Mahboubi, were excellent and so helpful and accommodating and the whole process could not have been better!I highly recommend W.I. Simonson!

  Marilyn Isaacson
a week ago
My car has mat paint and should not have been parked outside as my car was returned to me dirty and could not be washed in your car wash.My service advisor Gabriel Ramos was very helpful and bent backwards to please me.

  Jeanne Gillette
a week ago
I went into Simonsons with my dashboard lights flashing yellow and red..still driving the car, but worried, of course...Derrick Franklin was my Service Manager.He took charge of my problems..I just retrieved my car, and it seems to br as good as it can be...

  Marcy Steinhart
a week ago
Gabriel is a wonderful addition to this team. He s committed to executing excellent customer service and satisfaction; he ll really go the extra mile.

  Wayne Banks
4 months ago
I brought my SL63 AMG in on Monday to have a few items looked at. Antonio took care of me. He is a very professional and personable young man. He got the estimates to me ahead of time and through you app I was able to decide what issues needed taking care of immediately. He kept me appraised of the cars progress right up to the time I picked it up and then went through my bill and work completed to make sure I was satisfied.I really enjoy working with him.He gives Simonson a Great Name !