Jiffy Lube

3.7 (187)

  2344 Pico Blvd, Santa Monica, CA 90405
  (310) 392-1994
  jiffylube.com
  Claimed

Oil change service Auto parts store Brake shop Car inspection station Car repair and maintenance service Tire shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bret Stoll
6 months ago
Last week they tried to charge us $250 to "install" a new gas cap for a 2016 Kia Soul. It wasn't even broken. Just to be sure we bought a new gas cap off Amazon for $8. We haven't needed it yet because our gas cap wasn't broken. These guys are crooks! We can't be the only ones they have tried to rip off. Don't let this Jiffy Lube touch your car!

  Hector Argotte
3 months ago
This is a hit and miss for me. Sometimes, I get a good service, and then they would forget to secure the plastic underlining. They never apologized for their mistakes they always blamed it on the car or you. But they are somewhat fast. Not my favorite place honestly

  Catherine Lopez
6 months ago
I had called to see if they are able to put in air in my tires since my tire pressures were low, the gentleman who answered was super kind and even let me know they weren t too busy so I could just stop by. Once I got there everyone was very attentive and efficient, Danny and the entire crew were the best. Definitely switching to this jiffy lube for all of my car services, thank you!!

  Almighty Scum
a month ago
The guys here really know what they re talking about ! So helpful and friendly! I only use jiffylube for my car maintenance! Thanks for being trustworthy!

  Preston Richie
4 months ago
Excellent and Fast service very honest shop and I appreciate that most got right down to the point of the matter will be a returning customer thanks again Jiffy Lube and Rodrigo

  Ramir Whitfields
2 months ago
These guys are the best in the business Mario and his crew hook me up within seconds. Five stars.

  Hollie O'Brien
9 months ago
Bottom line: solid jiffy lube and good customer serviceThey were kind and quick, even on a Sunday where there was a bit of a wait. I came in for an oil change but was worried about my power steering making noise when I turned my steering wheel. They were patient even when I asked a million questions because as a woman I have to be careful to not get ripped off. They showed me all of the bits they were worried about and spoke about what routine maintenance was due. I am so glad I came to this location today as they were 100% correct about the cause of the noise of my power steering. I did the oil change as well as power steering which fixed my issue. I am so happy because it's been months of worry. I will be back :)

  Laura Frost
7 months ago
I was helped by Danny today - while I was driving to get my transmission fluid replaced, my check engine light turned on. He pulled through for me and let me know what was up, how they'd fix it, and that the light reader fee would be waived if I had them replace my spark plugs (one of them was broken and had been causing me engine troubles!). The service was remarkably fast, especially considering that I'd been turned away by the pep boys up the street that was both more expensive and had a significantly longer wait time. I came here by happenstance but I'm glad for it. Thanks Danny & Jiffy lube, I'll be back for my next services.

  Evelyn W
8 months ago
**WARNING** **SHADY** We took my car here because it needed an oil change. The car was running smooth, worked fine. Then after we get it back, the car is over heating, it becomes BARLEY drivable afterwards. Could only go 5 mph. We take it back to the jiffy lube to be inspected. They say now the thermometer is broken. Which we thought was very strange. So we got a weird feeling they had been messing with the car and had the car towed to a different mechanic. Jiffy lube made us seem like we were the bad guys brining up the issue and they said, you can t prove it and legally you can t hold us accountable. We told the new mechanic what the jiffy lube said was going on so he inspected the entire vehicle. He said the thermometer worked fine, someone had DISCONNECTED it. Mind you, I never work on my car myself and hadn t had my car worked on recently. I usually love jiffy lube and typically always receive great customer service and quality work there, but I warn others about this specific location. Will NEVER be going here again. Cost me so much unnecessary money and STRESS. I almost had to get a new car.

  elisabeth fox
11 months ago
I had a really great experience here. I called in before to check how busy they were so I knew what I was getting into because I was in a rush. They were able to take me in about 10-15 minutes. Their system went down so I had to get cash but there was a ride aid about 40 feet away so that was no issue. Their system was back up within 10 minutes or less. I can t remember the name of the guy who helped me but because of the system issue he gave me a small discount. Overall I was there for just under an hour. He knew I was in a hurry and made sure I was in and out in time. Quick, simple, really nice guy and very helpful. First time I ve had to get my oil changed on my own so this was a good experience. Will go back when I need it in the future.Service: Oil change

  Higher Vibras
a year ago
I drive out 35 minutes to get serviced by these guys! There s plenty other places near me I can go instead, but the team here works genuinely. That s hard to find if youre like me!!!I know absolutely nothing about cars, and am always navigating through situations with service providers who don't care and just want my money. Danny at this location is your guy!!! Super Friendly, trustworthy, and knowledgeable! I always leave with better understanding of my situation thanks to him. Be back soon!

  Krystle Villanueva
a year ago
Went into this particular Jiffy Lube for the first time in December (mistakenly thinking that all Jiffy Lubes provided the same great service). A few months later my engine light went on and after my trusted mechanic checked it out, it turned out that when my oil was changed this Jiffy Lube's staff did not replace my washers and so my oil had been leaking this whole time. My mechanic was surprised that I had not experienced total engine failure (that's how bad it was), but luckily he was able to fix the errors of the Santa Monica Jiffy Lube. Very disappointing service and looking at other reviews it looks like I'm not the only one who has had trouble after visiting this location.*UPDATE: Just to follow up on my previous review, I received a response and it was requested that I reach out to "Peter" regarding my review. I reached out to the email provided a week ago and still have not heard back. This is even more disappointing as it gives the (public) impression that they care about customer satisfaction, but now it feels even more like lip service. I'm even more disappointed with the Santa Monica Jiffy Lube now than when I wrote my original review.Service: Oil change

  Ade The Chosen One
9 months ago
I called about a special advertising 34.99 oil change for my 2006 Honda CRV and they told me to come in a hour. I just came and there were only 2 cars there. Guy looked up my car and said they didn't have conventional oil even though I asked when I called and Saud they only had synthetic oil and my oil change would now be $100 and some change. What a waste of time and an obvious attempt to upcharge a customer. I have to travel further away now to a get an oil change even though I have been a consistent client of Jiffy Lube. Going to look for more reputable service providers now. My money is Green.Service: Oil change

  Gloria Jones
8 months ago
My daughter's car needed the oil changed, and the business finished it quickly. The guys were friendly and gave us a quote on services before they performed them.

  Kylee Ferris
8 months ago
Honestly this was the BEST customer service I ve gotten from any company in ages. I m always wary of getting scammed when it comes to car problems but Danny, the manager (didn t grab his name) and the rest of the team took the time to walk me through and actually physically show me the problems and the solutions without over charging me they even worked with me to lower the price where they could. They were very transparent and took the time to answer all of my questions without rushing anything which I really appreciated. This is the only place I ll be going from now on solely because of the team that works at this location!

  P G
9 months ago
This place is not what it used to be. I came in for an oil change. They said I needed a brake fluid flush & my radiator fluid topped off. I thought the top off was included but I guess not charged extra for that. I also asked him to rotate my tires. 50 bucks to rotate my tires. I forgot to check the tires before I left but notice when I got home - the tires were not rotated. I can tell because the front two tires were older in the back two are new - they didn t move them. Came back sitting here now waiting for them to actually rotate the tires! I had to take more time off work - waste of time and money. Now I m worried that they may not have done the rest of the work. I can tell they did oil change but who knows about the brake flush or added fluid to my radiator. Will have to check that out too. What a pain.Service: Oil change

  Amrit Daswani
a year ago
They forgot to change my oil. The ONLY thing I went there for. The person doing my oil changed looked brand new, sort of confused, asking someone else if the oil has been changed. When I went to my mechanic 4000 miles later, he noticed that the oil was completely BLACK. Seemed like it hadn t been changed in 20000 miles. It doesn t take a genius to know what oil looks like after 4000 miles. Certainly doesn t look pitch black.The corporate office put me in touch with the franchisee, and the area manager is in denial of what I m saying.No remorse. No courtesy. Very bad experience. Another person I just met had the same experience with Jiffy Lube. My experience was at the Santa Monica Location on Pico Blvd. My car could ve been severely damaged.Service: Oil change

  Amanda G
a year ago
This review is very delayed, but Danny was incredibly helpful, efficient, and clear when I came in earlier this fall for a brake & transmission fluid change. He honored a previous (lower) quote I was given, and searched for an educator discount. Highly recommend his service and this location!Services: Transmission, BrakesServices: Transmission, Brakes

  Ryan Hope
a year ago
I will never bring my car back to the Jiffy Lube at this location on Pico. I've been a customer of Jiffy Lube for well over 20 years but the service and treatment I received today was unacceptable. I brought my jeep in to get my coolant fluid topped off. I was the only car there at the time. The employee asked me when the last time I had a service. I showed him the most recent service sticker that was in my windshield from my previous service at my usual location and the Jiffy Lube employee said that my previous service was not showing in their system nether was my License plate number. So he asked for my phone number and was able to access my account information that way. But not before telling me that he found it "fishy" that my previous service was not "logged" even though he was holding the sticker from my previous service. And he also asked if I had a "receipt" from my previous service. He also told me that I should go back to the previous location and have them check into it. I informed him that it was not up to me as a customer how I was logged in their system. I was most concerned with my coolant level being low. After they further inspected my car they discovered the leak was from my radiator. Needless to say I didn't let that Jiffy Lube location service my radiator I took my car to another location where they appreciate longtime customers. I will never bring my car to the Pico location. Poor customer service!

  Jordan Kop
6 months ago
Friendly and expedient service. I went in for a break fluid exchange and was done in minutes. Fast and affordable.

  Willow McGuane
2 years ago
Walked in on a Wednesday morning around 8:30 to see if I could get maintenance light taken care of, including tire rotation and oil change. There was no wait and no problems! The guys were super nice and knowledgeable. They let me know upfront the cost and what they would be doing. The whole thing took 20-30 minutes, with a whole foods across the street. I had a great experience and will definitely be going back next time. Thanks for helping me out today guys! You the best!

  David Diaz
2 years ago
I take all my vehicles here for oil changes because the guys here are always helpful and a pleasure to deal with. I went a couple weeks ago because thought it was time for oil change. Chris quoted me which I agreed to then informed that this vehicle wasn't due for service yet and check oil condition and level to make sure. He showed me oil condition to confirm was still good. He could have easily just took my money and sold me on and made a sale but he was honest. Chris made me feel better at the the reason why I keep coming to this location even though I live to many more closer Jiffy Lubes

  martin rerak
a year ago
Only place in town I go to for oil changes. Better quality service than Valvoline or pep boys and reasonable prices. Straightforward and pleasant guys, especially Danny who is always nice and cheerful. They also don't try to pressure any filter replacements that you don't need, unless you really do. Might come here for my brakes as well. Really quick experience but if there's a lineup you can leave your keys and grab a coffee across the street.

  Piper Monson
10 months ago
Jiffy lube is the best!! The guys are always so nice and helpful. Daniel was amazing and even offered to put on my new license plates for me which was so thoughtful and kind. Thank you!!Services: Brakes, Oil changeServices: Brakes, Oil change

  Jacqueline Mendieta
a year ago
Guys are very helpful and respectful. Great services. They go beyond there services. Had another car next to me and the lady wouldn't get out of her car or let them inside because covid and they deal with it amazingly and give her a great service. These guys are amazing! Found my favorite place to change oil! Highly recommended.

  Anthony Howell
a year ago
Fantastic and honest guys. Came in too early for an oil change and they were honest and said oil looked great. Came in for my last change with them. Fantastic experience. Great business!!! They are also honest on when they re busy or not if you call in advance. Fantastic operation.

  Jay and Burn Underwood
a year ago
Do not come here for an oil change. They charged me $139 for an oil change, I was ripped off. The dealership where I purchased my 2020 Toyota Camry charges $69 for an oil change. Save your money & go elsewhere. Peace and blessingsService: Oil changeService: Oil change

  Brianna Stone
a year ago
Came here after the Midas on Washington told me there was nothing wrong with my car. Low and behold the battery was almost dead. I m not a mechanic but used common sense to know something was wrong. Glad I got another opinion because Midas didn t do their job. Danny helped me out and got me back on the road fast.

  Ashley Sundquist
a year ago
It was really easy to come here for my oil change. Thank you to Danny for your positivity and professionalism when I called to make an appointment. Great service with a smile!

  Chris Rowe
a year ago
These guys quoted me one price after I gave them the make and model over the phone, then when I drop the car off they don t say anything about it. But then they call me 20 minutes later and tell me my van takes an extra quart of oil so it will cost an extra $40 or else no oil change. Talked to manager, he s a brick wall too. Total scammers. You can buy 5 qts of synthetic for $25 retail.Update: after my review they DM me asking me to email some random Hotmail address. Undoubtedly to ask me to take the review down. I already got my oil changed across the street at Pep Boys for way less money, and there are coupons too. My new spot!

  Opening Hours

Monday 8 AM-6 PM
Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday 8 AM-6 PM
Saturday 8 AM-6 PM
Sunday 9 AM-5 PM

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