Jaguar Land Rover Santa Monica Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim Backner
a week ago
Bad customer service. I had an issue with the interior and exterior "protective coating". They didn't apply it correctly on the exterior, and they splashed it all over the interior and didn't clean it up. I was promised a refund by the sales manager, Dino, and it's been 3 months with no refund. I sent an email 4 days ago and they haven't responded. Typical deal hungry, service neglecting dealership. Would not recommend!!

  Lauren Katzakian
2 weeks ago
Massive price gauging and lying about what s wrong with the car, quoted me $15,000 for work my car doesn t need. Went in for a simple coolant leak. Now all of the sudden they are saying 3 of my cylinders are misfiring as well. Car drove in perfectly fine. Car still there after over 2 weeks.

  Katy Szeto
3 weeks ago
I recently had the pleasure of working with David Kellett at Jaguar Land Rover Santa Monica, and I couldn't be happier with my experience. David's knowledge of the vehicles and his professionalism made the entire process smooth and enjoyable. He took the time to understand my needs and preferences, ensuring that I found the perfect car for me. His attention to detail and willingness to go the extra mile truly set him apart. I highly recommend David Kellett to anyone looking for a seamless and satisfying car-buying experience at Jaguar Land Rover Santa Monica.

  Robert Hirahara
2 months ago
Jaguar Land Rover service department 5 STARS!! Thanks to Mario our service representative any issues we had with our Range Rover Sport he always took care of us. And the guys in the repairs shop my hats off for excellent job done!! If I can can give 10 STAR!! Mario is the one who deserves it he such a wonderful, kind, and knowledgeable service representative!! If you own a Jaguar or Land Rover this is the place to go.

  Cliff S
3 months ago
Service department is great. Actual dealership is bait and switch. I was tricked into signing up for key insurance even when I asked not to. Make sure you look at your paperwork before leaving as Santa Monica Land Rover is not to be trusted. I love my car but will never get a car again from these thiefs. Service is great so get your car serviced in Santa Moncia just don t buy in Santa Monica.

  Caitlin Saunders
3 months ago
I would recommend anyone requiring Range Rover service or work to visit the service location on S La Brea instead of this location. We had an evoque here a while ago and it took weeks to get back, the communication was horrendous and the experience poorly managed. They ended up covering the costs of some of the repairs as the service was so atrocious. A few months ago we had to take our Range Rover sport here to have an issue looked at after an accident. Our body shop managed the experience thankfully but they too had a hard time getting the car back in a timely manner and done correctly. After just having our car serviced at the S La Brea location I felt compelled to let people know that there are other options, a night and day experience. A little bit further if you live on the westside like myself but they will have your car in and out and communicate properly so worth the extra 15 min drive.

  Omeed Alidadi
a month ago
Had a wonderful experience coming in to fix a steering issue with my F-Pace. Jorge, Rosie and Rebecca were all a joy to work with and helped answer all my questions - looking toward to returning, thanks so much!

  Anna Coluzzi
3 years ago
This review is for service advisor, John Bevardos.He helped me with a rather difficult repair. Land Rover was infested by rats in the engine compartment in Malibu. Thanks to John, the wire harness was repaired and the insulation in the back of the engine has been replaced. Excellent customer service!

  Shea Vitartas
4 months ago
In a world where it s tough to get in contact with your auto service department, Jorge is a great help! Answered all our questions and keep us posted every step of the way. Highly recommend

  Rob Flaus
7 months ago
Best car buying experience I ve ever had. Recently purchased a 23 Defender 110 from Max at SM LR and couldn t speak more highly of the overall ease and professionalism of the process. I d been shopping around multiple dealers trying to find the right 23 or order a 24, and no other dealers would give me a straight answer, instead they all tried up selling me on a spec I didn t want. Max and his team not only gave me the honest run down on how difficult and long it takes to order a Defender but had just received almost the exact spec 23 model I was looking for. The buying process couldn t have been easier and quicker. Literally only took maybe an hour in total. (I ve spent all day trying to buy cars at other dealers in the past).Highly recommend SM LR for all your Land Rover needs.

  Reena Patel
3 months ago
This service center for landrover Jaguar is the best hands down!John Bevardos is my service advisor ~ he knows what he s doing, my car has been taken care of so well when it s at the service on centinela and the return time is so fast~it s back to me in a couple of days It s always a perfect job. John, thank you for everything you do for me.!There is nothing that john can t fix~ He is super knowledgeable & excellent at what he does!Please keep up the good work. I will always use this service center for my Range Rover.~ thank you John!Service: Auto tire replacement

  STT
6 months ago
A small nit but Customers expect flexibility and convenience when it comes to payment options. Not accepting American Express as a form of payment will result in no more business from me until this is changed.

  Alexandra Pfeifer
6 months ago
My 2023 brand new RR would not start 120 miles from home and Rebecca, the manager was a god-send. So grateful for her care and assistance, it was smooth and seamless because of her!

  Roi Abarbanel
6 months ago
Lets be honest car issues suck to deal with, but since I found Mario at the Land Rover service department, car issues are no longer an issue, Mario is always there when I need it, if its a service, brakes or another flat tire, a quick text message and he take care of it asap, I don't even live in the area, but willing to drive from Studio City because of Mario's reliability and honesty.If you need you Range Rover fix (lets be honest we all do)Check Land Rover santa Monica. and ask for Mario,Batman has Alfred, I have Mario!Thank you guys!

  HMcJ
5 months ago
We ve had several Land Rovers and Jaguar s over the years. The service at Santa Monica is always pleasant, straight forward and everyone who works there lovely. Thank you!

  Rob Roda
2 months ago
They are excellent. I especially like my service rep, John Bavardos.

  Wilbur Kirk
9 months ago
I never owned a vehicle where I had to go to the dealership to be serviced. My first experience was amazing and awesome !The people were so kind to me as being an African-American male !They treated me very upstanding, and appreciative to have and owned a vehicle where I had to go to the dealership to be serviced. My first experience was amazing. The people were so kind to me as being an African-America male ! They treated me very righteous, and appreciative to have a vehicle at Jaguar dealership and Range Rover in Santa Monica, California All the way to the service managers !Services: Air & cabin filter replacement, Tire rotations, Oil change

  Fara Panah
5 months ago
This time I was very disappointed. They tried to upsell services that was not needed. One light was out and they wanted me to change both. They wanted me to change break pads and after I questioned it, they said i have another year of life left, .......

  Leo del Aguila
6 months ago
Reliable service team!! My '22 E-Pace, needed door trims replaced, and software update. The trims had been ordered in advance and were a quick installed. During the software update it was discovered the battery did not produced the proper amperage to power the update. It was replaced and the update pushed through!!Mario Garcia, my service advisor, provided professional attention and prompt personable follow-ups.Services: Auto battery replacement, Vehicle Inspection, Auto body & trim replacement

  MICHAEL BEK
4 months ago
Had paid for extended warranty and they made every excuse to say not covered where should have been and charged a lot there after . Not sure why buy extended warranty if their service department doesnt honor their own warranty

  Jackie Frost
10 months ago
Great experience from the time I checked in, all mechanical issues resolved and was able to get a fun rental car with ease. I highly recommend Jaguar Land Rover Santa Monica Service Department. They have an exceptional team that will take very good care of you and your car!

  Teri Gottesman
11 months ago
Armando, whom is at the Santa Monica location now, has been my service go to person for many years. He has always consistently, taken very good care of any car issues I may have. He is very friendly and attentive to detail! I would give 20 stars if possible!Services: Vehicle Inspection, Auto emissions testing, Auto maintenanceServices: Vehicle Inspection, Auto emissions testing, Auto maintenance

  Ali Downes
a year ago
Hi! I have had a great experience working with Armando and his team. Armando is always available via text and gets right back to all my questions. I appreciate both the good energy of the staff as well as the great work they do on my bosses car. Also- they stick to when they say the car will be ready for pickup... all thanks to Armando's great communication... which helps me keep my day on track. Highly recommend.Services: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Auto maintenance

  Meira Leeds
a year ago
They did a 15,000 mile service on my car and checked my infotainment system and the low coolant warning I had been receiving. Armando and his team were amazing. They were easy to communicate with and work with. Great experience overall.Services: Electrical, Auto maintenanceServices: Electrical, Auto maintenance

  Anthony Turner
7 months ago
I had a terrible experience. Jaguar Land Rover Santa Monica is guilty of price gouging. They charged me $1,300 for a service and I later found out that European Auto Service would have charged me $179 for the same work. They quoted me $3,800 for front and rear brakes, I ended up paying $625. They quoted me over $6,000 to replace a water pump and exhaust pipes and I ended up paying $2,400. They are robbing thier customers, I highly recommend getting your work done elsewhere unless your work is covered under warranty. I will never trust them again.Service: General repairs & maintenance

  Aldo Bernardi
3 months ago
I purchased the factory warranty as i was advised but after bringing the car for the same problem 3 times they still could not fix it.

  Michael Weiner
a month ago
Great service, courteous and professional. new car delivered as promised.

  lisa andrews
2 months ago
I love Santa Monica Jaguar!! They are hands down the best service experience!!!

  Ann Ficara
6 months ago
We needed some work done to our LR2 and Mario is our go to Service Person. He is always professional and provides an informed detail of what is needed. A loaner car was set up while they did the work and we are very pleased with the performance since the repairs were completed. I would go here again in a heartbeat if we needed any work done because of the positive experience we have had there.

  Alex Matthews
3 months ago
I have been servicing my Range Rover Sport with LRSM and cannot be more happy with their service. Not only did the Service Manager (Rebecca) and Service Advisor (Mario) go above and beyond to coordinate repairs needed between 2 shops, but they also performed the repairs needed at a valued cost that was more than fair that no other dealer or independent shop could even offer. I am extremely grateful for their help and assistance and cannot thank them enough.Services: Exhaust, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Auto maintenance