Westside auto repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Clary
4 months ago
PLEASE READ BEFORE GOING HERE> Terrible service.I got my rotors replaced at this shop and instead of replacing the rotors they just shaved them down. While this is a cheaper option and is sometimes done its only prolongating the process of getting your rotors replaced. They did not explain this to me well at all and the entire experience was very unfriendly. There was just a consistent bad attitude. Fast forward 6 months.. my car's rotors are totally warped again and need replacement. What could have been a 400 brake job turned into a 1200 dollar repair. This was 13,000 miles after the service was done. So they basically charged me for new parts + (120/hr labor fee) and gave me a 6 month warranty or 6,000 miles when you shouldn't need to replace the brakes for 1-2 years or at least 30,000 miles. When I called they were rude and didn't help me at all and told me I was 1 week out of warranty and am obviously driving too much. I talked to multiple auto mechanics in my new community who have all told me consistently that I got ripped off.Please don't go here. There are much sweeter people around Santa Cruz that care about their community and are not trying to rip people off.

  James
a year ago
An engine light came on our car and it stalled going up a hill. We brought it in around 2 PM for an inspection and they were able to order the necessary part (crankshaft position sensor) and fixed it the same day within 2 hours.The crew were incredibly helpful, attentive, and diligent and the prices were reasonable. Would highly recommend visiting if anyone is in the area and needs a fast repair.

  megan westersund
a year ago
I ve been here twice, and have experienced excellent customer service and fair pricing. I typically get anxious about taking my car in to get repaired, but I trust this shop! Plus, it feels good to support a local business.Service: Auto brake repairService: Auto brake repair

  Denise McGrath
a year ago
I took my SUV to a different shop at first. Check engine light on and problems starting car after I filled the tank. That other shop pretended to fix the problem, and charged me a bunch for it. I then took it to Westside and got the best treatment from Juan and his crew. They were communicative, respectful, and efficient! My engine has been working perfectly since. I will now always go to Westside Auto for repairs and maintenance and you should to!Service: General repairs & maintenance

  Sideshow Media
4 weeks ago
Excellent and quick service, friendly folks, and reasonable price!

  Marc Beckham
5 years ago
I took a vehicle (I ended up buying) for an inspection before purchasing to make sure it was going to be reliable.They noticed two oil leaks ( that I had the dealer fix) they seemed to be fixated on oil problem and apparently did not inspect anything else. The vehicle ended up having a bad radiator hose and other coolant leaks that caused me to break down (luckily in town) and be towed to a shop for repairs costing at least $1,500. I say at least since it is still in the shop and won't be done until tomorrow and I don't know if they will find anything else wrong after these repairs are completed.If they would of done a thorough inspection I would not of purchused this vehicle. I will not go back or recomend them to anyone.The vehicle is a BMW so repairs are more expensive than other cars. The vehicle only had 103,000 miles when I bought it now has 105,000. I was expecting a vehicle that would go at least a couple of years before having major problems. That is why I had the inspection done in the first place.

  Adrienne Marean
5 years ago
Zero not one star. I went in because of the good reviews 5 stars. Asked for an oil change, tires pumped up and check the other coolant etc fluids because I m going cross country and don t want any problems. While I had just given my keys the next customer comes in and asks for a new starter. The man in charge says do you want a good one? Who on earth asks that? Of course you want a cheap and reliable starter. I got a $75 synthetic oil change, and they didn t refill my tires that needed air. I challenged them on the price saying it was ridiculous and they said synthetic oil is so expensive and I paid. You can get a synthetic oil change at GTS Mountain View for $35-40 and they really inspect your car and care. Plus if GTS finds anything the prices are completely reasonable. I m sure my other fluids aren t checked and now I don t trust my oil change right now. I went back in and told them my tires are still deflated they are to be 35 in front and 33 in back when cool. The front are sagging still. He says the tires had the right pressure when they came in. I brought it in because I m at 30 hot on the front and 32 hot on the back - not ok. So I spent $75 and will go to another mechanic tomorrow as I don t trust them. Please don t come here they are completely unprofessional untrustworthy and don t care - maybe they are great to loyal clients but how can there be any if this is the first experience?

  Nico Hawthorne
2 years ago
Best value (skill=High,price=low) mechanic Santa Cruz. Major repairs to my 2002 Honda civic Si and 2001 Subaru Forester. Juan and all the staff here is honest, skilled, and I will go back to them next time.Services: Transmission, Steering & suspension repairServices: Transmission, Steering & suspension repair

  Math /Think
5 years ago
I note a negative comment about Westside complaining about the cost of a oil change from someone who knows nothing about auto maintenance and certainly the cost synthetic oil and a filter for her car. To try to hurt. local business because she is on some kind of ego trip is precisely what is wrong with reviews from someone who knows nothing, but pretends to. My business has used Westside for years and for 3 separate cars ( different makes) and all the service has been done professional.manner and at reasonable price. It is unfortunate when someone glibly bashes a local business from Palo Alto.

  c n
2 years ago
Went in for something I thought I needed (another repair shop told me I did), but when they checked they were honest and told me I was good for another few oil changes! Didn't charge me for what I didn't need! So grateful for these guysService: BrakesService: Brakes

  Zotique Morin
5 years ago
Did everything right by me. No BS mechanic. He diagnosed the problem with my coolant system. I picked the brands of replacement parts, he put it in quickly and it took the correct amount of time in labor.

  West Coast CBD Supply
a year ago
I needed a bolt removed off of my car and they refused to do it because of the make of my car. They do cars that are much more expensive so than mine so I found this lame and strange. Very frustrating.

  Todd LeJeune
4 years ago
Juan has been my family's mechanic for the past 5 years and we've always had a positive experience with his service. Honest, fair, and competent...what more could you ask for?

  Noah Crisp
2 years ago
Great service! Juan's the man . Very punctual and high quality work. Would recommend to the dearest of family members. A+

  Andreas Krajewski
5 years ago
Had a great experience here when having my AC compressor replaced. Super fair and fast service.

  Josh C
2 years ago
I can't recommend this repair shop enough. Very honest and trustworthy service, with very reasonable prices.

  Paul Maartense
2 years ago
Great service, speedy brake job at reasonable rates. I ll be back here for sure.

  Ronnie Espinoza
2 years ago
Good people,did what I asked.... recommend them honest... can't ask for anything better.!!

  Joe Med
2 years ago
People are good at what they do car is running like a champ

  Paws For Mercy
5 years ago
Great selection of auto accessories and low prices

  Jose Ramirez
6 years ago
Good place and nice work.

  Hector Reyes
3 years ago
Excellent work

  Jos� Luis D�az
5 years ago
Good mechanic, good service, 100% guaranteed workBuen mec�nico buen servicio trabajos 100% garantizados