Stevens Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Love Dove
3 weeks ago
Got my new car today all thanks to Brian who followed up with my online registration after CapitalOne sent me a pre-approved offer. I didn't take it serious since I thought I had to trade in my vehicle. Brian clarified that it was an option but not required. He was so informative, he sent me links of their inventory of used and new vehicles that were within my offer. In just a few days I NOW have my new 2nd ride. This dealer has such a positive vibe, no judgment here when you walk in and I promise you, if you walk in, you will most likely leave super happy! Make sure you know your credit score (mine had greatly been impacted since the pandemic happened) I went in knowing my credit score, have a down payment (more is better) as well as paystubs if you can and insurance if you have a current one. Do your home work, negotiate and they will try their best to help you as much as possible with monthly payments and banks. Brian was super helpful, professional and attentive, great personality. He made this experience so painless and exciting. Masin in finances finished my visit going over detail by detail about warranty, my APR, monthly payments etc. He was also professional, attentive and informative. I appreciate the type of business that is straight forward, no hidden agendas and here you will find that! Such a very positive experience here, they made me feel so valued that I was bringing them business. On my way out to my new ride that was detailed before the hand off, Masin was so nice to introduce me to a couple of higher ups there, very professional men. They all had smiles and shook hands with me, made me feel I was doing business with good people, a good dealership.Thank you Brian and Masin for a memorable experience. I recommend this dealer 1000% to everyone and would come back for another vehicle.

  Ren Zhang
a month ago
I was selling my car and shopping for offers, and received a pretty decent offer from this dealership. I got the same offer from others too but I decided to go back and sell my car here because I had good feeling. However that feeling was completely gone the second time I came by. This time another gentleman received me, and made an offer that was $2000 lower than the previous one which was barely a week ago. This lack of sincerity is so disappointing that I didn't want to engage in any further negotiations. I got my car sold the next day to the other place which gave me the same offer as the original price. I understand business is business, but this kind of behavior is a warning sign of trying to rip customers off, and left me with a very bad impression. I still gave 3 star because the first conversation was good, and hope they can improve going forward.

  Mag C
a day ago
Danny did an amazing job working with us! We bought a pre-owned car from this dealership & couldn t be happier. Danny went above & beyond to make us happy! Thanks again!!

  Henry Martin
7 months ago
Went to the parts department to have a couple factory keys made for my truck. The parts manager was super nice and was able to make my keys as I waited. I brought in one key blank with me that he cut as well but for some reason it would not work so he got me another factory one and cut it at no charge to me. Now that s good service the key was the problem not the cut anyway I really appreciate him comping me a key as they are $30 each not including the cutting. Side note . They have A Starbucks barista machine in the waiting room just across from the parts department.

  Rakesh Aggarwal
a month ago
It is better to avoid visiting this center specially for service because:1. staff is not professional at all2. They inform customer that they will call but never call back.3. There charges are almost double of other service center.4. On top of that, they do not provide approx charges on phone as they know their charges are highest among Nissan service centers. Because of that, customer has to wait lots of time in visiting their store or trapped to pay more charges

  Gemma Cabana
3 months ago
I ve been coming to get my car serviced at Stevens Creek Nissan for quite sometime now and I leave knowing my car has been really taken care of. Raul the rep remembers me whenever I come in and that s a plus. He is very pleasant to talk to. Very well knowledgeable at what he does and that s important. I will keep coming back. Thank you Stevens Creek Nissan for always a great service!

  Amy Bassi
3 months ago
I received exceptional service at Stevens Creek Nissan. From drop off to pickup I was always treated with superior customer service. Sal was amazing to work with and explained everything in great detail and communicated with me every step of the way. I would highly recommend Stevens Creek Nissan to all friends and family. Five stars!

  Paul Castaldi
2 months ago
Originally brought my vehicle in for a battery replacement. At the time I dropped off my vehicle, I was told that the process was slow and that the battery would not be replaced for upwards of 2 months. It took over 12 months to get the battery replaced.During the 12 months, I never received calls from the service department, I would have to call multiple times, with the same response, "We don't know when it's coming in sorry".There were multiple times throughout this wait when the service tech would not return my calls, would not help me escalate the issue, and I was forced to call from different phone numbers just to get through.I highly suggest that Nissan or your service team figure out a better way to get a battery replacement because waiting a calendar year is just not acceptable.I will for sure, not be servicing my vehicle directly with Nissan again, and will never purchase a Nissan product because of this.

  Krystal
a month ago
I've been taking my Nissan here for service for over a decade. The service department used to pay attention to details. For example, they'd never take tire caps off & not put them back on or forget to give you back your wheel lock. They used to have a shuttle that would take you home (free of charge) & the service people used to be respectful & quick. Nowadays, having an appointment doesn't mean anything - you end up sitting in your car waiting outside for quite some time, to the point where people start getting out of their vehicles assuming they have to go into the office first. All of the service people who were awesome have left. I'm not sure if management changed hands, but I dread having to come here for routine maintenance.

  W M
3 months ago
My experience was great, Extremely knowledgeable person Mr Ray. He showed me the cars with lots of information that made me choose the right car for myself. I am extremely happy that I find Ray And I am greatly appreciate of his help. It s been 4 hours that leasing from Steven creek Nissan. The general manager very nice person. Thanks again

  Lawrence Tom
a year ago
I needed to sell my car. After finding the value on KBB, Omar emailed and called with the offer. I came down a couple days later and Omar was fast and friendly and quickly bought my car. Fantastic experience. I will definitely be coming back here when I need to sell a car again. I don t need the hassle of trying to sell to a private party when selling to Omar is so much easier.It took longer for my wife to come pick me up then it did for me to finish the deal.

  David Nguyen
11 months ago
5* for the experience from both of my encounters with their salespeople. (I had dread doing business with many Stevens Creek dealerships cuz their sales staff were often pushy, indifferent, easily judgemental, "used car sales types persona," etc.)However, cuz Nissan Stevens Creek had the vehicle that I wanted to check and close to my home, I had to visit.The initial visit, the sales guy (forgot his name), was very helpful and not pushy at all. He was surprisingly honest and did agree with some of my assessments regarding competitors' vehicles. Because of him, we decided to return to this dealership, after further research (and a few visits to other dealerships) among many dealerships ranging from Roseville to Modesto. Unfortunately, upon return 2 months later, he had departed from the dealership. However, we were met with another great salesperson, Danny. Even though I already did my research and due diligence, I asked a lot of questions. Danny didn't get annoyed or "sized me up" with those sales questions of "where do you work?" and those sale-sy type questions. When he didn't know something, he would admit to it and get me the answers, without being annoyed and showing it. I purchased my vehicle in Jan '23 and continued to ask occasional questions, up until this day, which he was great with answers. The usual last person was the finance guy (apparently a part-time math teacher at a Jr College) that was somewhat friendly and not too pushy (among finance mgr standards, lol).Tip: do your due diligence and commit to pricing and terms via email. Many places continued to have mark-ups or unnecessary add-ons. One place tried to say that the manufacturer added on the Spartan security system (similar to LoJack), which was a lie. I won't be going to the LoJack dealership at all or recommend that one to anyone cuz of the lie from their salesperson.I'll have to update for the services/parts dept later.

  Adarsh Salapaka
a month ago
Omar is your guy here. Came here to sell my old Honda, he guided and helped us out. Very smooth and easy process. Recommend him 100%. Very respectful and friendly service.

  Albert Wu
2 years ago
Brought my Quest in for oil change. The service is terrible. The staff seems to be all new and they do not know what s going on.I have an appointment at 8:30am. I came at 8:25am was quickly approached by a service advisor. The advisor, who didn t tell me his name or give me a card, didn t seem to know well how their software system works.I have waited in the waiting area for an hour. They have not even started on my car. They just parked it in a far corner of the lot. I checked the service bay. It was full of cars to work on, or in a work in progress mode. I saw only one technician actually in the bay. Obviously there s an extreme shortage of staff. I approached a service advisor. He didn t show a lot of care for my complaint. He said it would be at least two hours in the queue before it can be worked on! My work order is for an express oil change!I asked for the manager, and nobody knows where he is. Seems that this place is in a flux and the management is not managing.Better not come here until they have a stable , caring, resourceful. and empowered team. They used to be very good before the pandemic.

  Kristen Dowell
a month ago
Service advisor Raul Lopez is amazing! Thoroughly explained the work being done, and also put a new battery in my key remote! One wiper jet low pressure and he took a look and said he saw rat droppings, ugh. Probably chewed a wire. He is very knowledgable, definitely went above and beyond most service advisors.

  Jessica Alejandro
3 months ago
Raul was super friendly and offered assistance to all of my concerns. I was greeted and helped immediately. Turn around time for my service appointment was much quicker than expected which was a plus!

  Daniel Kane
4 months ago
I paid $0 for a recall service. They treated me like I was paying $1000. Very polite and helpful. Even though I told them I avoid paying for service at the dealer, they gave me updates on upcoming recommended maintenance (which I didn't not realize I needed since the car is electric). They washed and vacuumed my car. In general they were really nice guys and great to chat with. Kinda makes me want to reconsider the too expensive ARIYA I was looking at previously.

  Brenda Gonzalez
a month ago
Around 2/7/24 i took my nissan rogue to the service center due to multiple lights coming off and on on my dashboard. I explained to sal at the service center that the lights come off and on randomly and when fixed they must drive the vehicle to make sure the lights don't come back on. The following day sal called stating my car was ready. He charged me 300 dollars for a diagnostic fee and also resetting the light. 30 minutes later when i drove my car home, all the lights came back on. I called sal back and sal stated i can return the car on monday, so i did just that. Some time later i received a call from sal stating that the computer system needed to be changed and they would contact my warranty to see if they would cover this . Several days after that i received a call from sal stating the computer system was changed. I asked once again if they can test drive my car to see if the lights would come back on and sure enough they did. Almost a week and a half later i received a call from sal stating the " harness" wiring for my car needed to be changed. Sal Stated it would be expensive for me because the labor cost would be high and the warranty company would not cover all the cost . He explained that i would be responsible for 50 dollars an hour additionally to what my warranty company is already paying and it would be roughly 30 labor hours to fix the wiring. i denied and told him i would pick my car on monday feb 26. I was then charged 100 dollars for copay for changing the " computer system". Im not an expert, but if the computer system was changed , wouldn't my previous trips be erased from my dashboard and also the settings on my radio etc? well they weren't. They charged 1900 to my warranty company and i had to pay 100 dollars copay . I was frustrated in the process and also spoke to the service manager and explained the length of time taken so far and how nothing was being done in a timely manner, but instead of helping or try to ease my frustration, he was rude and made things worse for me .So dont waste your time and money here, all you will get is the run around and they charge you for things that are not needed .

  Suvendu Kumar Patra
2 months ago
In recent visit to the Stevens Creek Nissan showroom to sell my Nissan car, Mr. X conducted a test drive. Towards the end of the drive, he left the car running, opened the door, and pointed out a warning symbol, suggesting an issue with the engine that would impact the car's value. Despite my assurance that my car is in excellent condition and the unfamiliarity with the warning, I later realized this was a deceptive tactic. Leaving the engine running and opening the door will always trigger the warning, a ploy to undervalue my car. This experience was unexpected from Nissan, a brand with which I have always had positive encounters and associated from long. I anticipated a higher level of professionalism during the assessment process.

  Vladimir Yakunin
2 months ago
I (almost) ran out of charge on my Nissan Leaf and happened to be 100 yards away from this place. Matt Lijon was so nice to let me get some charge so I could safely get home and was also welcoming in the dealership!(the chargers are not for public use, but they are willing to help!)

  ; 4
5 months ago
This is an amazing dealer. I kept needing to reschedule my appointment, and they were great about it. Also, they allowed me to have my dog in the showroom, which was a huge help for me. They also have free water and coffee here, which is a huge plus. I would recommend that anyone with a Nissan visits this dealer for service.

  Jos� Ba�uelos
4 months ago
I recently had to get my new(ish) Nissan Sentra car repaired. The lead person working on my vehicle was Vincent and I feel that he definitely went above and beyond in terms of helping me get my vehicle up and running. He was very responsive with communication and even helped me deal with my insurance when they were not being too friendly. I can't thank Vincent and his team enough for helping me as this was service that I would never have expected and I am sure unique to Stevens Creek Nissan. 10/10 experience and service!

  feihui Li
4 months ago
Danny is great. He helped me about my leaf lease return and getting a new leaf very quickly without appointment. He also gave me a good price without back and forth negotiation. Super experience!

  Advanced Restoration
a month ago
Dropped off the car for programming new keys. Charles was very prompt, professional and helped me understand the process. thank you. Appreciate the excellent service.

  Sonia Gutie
2 months ago
Brian was great showing us the many eco-friendly options Nissan had to offer. We were able to test drive the 2023 Ariya as well as answer the many questions we had. Nissan offered us a special lease offer and was able to accommodate our budget. The platinum Ariya has all the bells and whistles are family wanted. We are excited about our new purchase and we are happy about the one year of free electric car charge offer. Thank you Brian for going above and beyond!

  Tony Bettencourt
2 months ago
I just want to say thank you to Charles and the whole team at Steven s creek Nissan for properly handling my issues with my Nissan leaf and getting it figured out and getting me into a loaner. I had a horrible experience with Gilroy Nissan and the lies and misleading information from Jose and there team overthere. I m thankful that there is still honest and trustworthy dealerships out there like Steven s creek Nissan! You guys are awesome!

  Walter A.
4 months ago
I had my 2021 Nissan LEAF in for a software update and repair the"ECO" button.Arrived for my appointment a little before 7:30.Service Advisor, Charles Catbagan, greeted me and took information.Charles was outstanding. Explained what was to be done in a thorough manner. Cheerful and friendly.Thank you Charles for making this a simple and easy endeavor.I was back on the road in two hours.LEAF is happy, I'm happy.Credit also goes to Service Technician, Jonathan Contreras.His skill in updating software and repairing ECO button saved me time.

  Patti Schmidt
2 months ago
Sal was very thorough. Took his time to explain everything to us. Did not leave any information un explained. Great guy and he built trust by explaining so well

  Romeo Margot-Picquendar
2 weeks ago
Went to try a 50K car (Nissan Z), got all uptight how this was a limited supply premium item for them, only wanted to let me drive the car on their parking lot. What a joke. Stay away, these guys don't know how to close a deal.

  Daniel Schrader
2 months ago
As always, Stevens Creek Nissan service department overcharged and recommends overpriced services. For example, they pushed a nearly $3K 120,000 mile service package - this is a 13 year old car. The same service can be done at a local mechanic for. a fraction of that.