Stevens Creek Cadillac Service
1 (1)
4355 Stevens Creek Blvd, Santa Clara, CA 95051
(408) 940-0093
stevenscreekcadillac.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
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Gabriel Wiatt
2 months ago
Wow. Talk about poor customer service. Or to be honest lack there of. California gets a spot of rain and suddenly no one is interested in helping you. A gentleman (never provided his name or welcomed us to the dealership) in a camouflage jacket (very professional) asked if we were just charging or we were trying to look at a car. After I informed him I was interested in one of the 17 lyrics he had on his lot he left and returned with a key to a base model lyric. I suppose that s all he thought I could afford since I was dressed down on a rainy afternoon. After inquiring about a luxury 2 or 3 he responded that he thought they had a luxury 2 and then left. I assumed he was getting a key. But after 20 min of waiting in the rain I decided to look for him. He was in the lobby waiting for another customer to sell to. I asked to test drive a vehicle. His response. Well i think we have a used one. That s all we can test drive. And understanding they may have a specific test drive vehicle for certain occasions I agreed. 2-5 min go buy and he returns empty handed and lies to my face. I m sorry we cannot do test drives today. With the rain and street light being out it s just too dangerous. But come back another day. I responded. No it s ok I ll find another dealership. Instantly satisfied he left. No other comments made. As I left in my 75,000$ polestar I decided the way I was treated was unacceptable and decided to leave this review. I hope their business gets the same treatment I was given. To those wanting to purchase a Cadillac please shop elsewhere. Unless of course you come in looking like money. Then maybe you will be treated better.