AutoNation Acura Stevens Creek

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jack Hu
3 weeks ago
Had to sell my BMW X6 after 13 years of adventures. Didn't put a lot of mileage on X6, because everything slowed down during the pandemic.Will helped us out today as our original contact had a family emergency. Will provided an excellent service. He was clear and transparent in the process of buying the X6 from us. He provided genuine feedback after 20 mins of checking and we didn't feel any discomfort of his service during one hour or so of his service. I would go back and buy the NSX from him...

  Kenny Han
2 days ago
Rolf Wick was both extremely helpful and accommodating during my visit. I was juggling my morning schedule and trying to fit my car for services and oil change without an appointment was quite ambitious. Rolf made it seamless and addressed several issues that my car needed and kept my looped in on all communications and made sure I was aware and educated on what parts and areas for maintenance was being performed. Appreciate you getting me in and out quickly and your service was first class.Best regards,Kenny

  elizabeth fierro
2 weeks ago
The service was so friendly and everyone was knowledgeable. Even the people not working directly with us were kind and friendly. I had been to quite a few places where that was not the case over the last few weeks, but at Acura on Stevens Creek, we felt valued and that they actually wanted to help us find the right fit. Nathan took us on our test drive and was very kind to our children too throughout our whole time at the dealership. I was not intending on purchasing a car that day, but they helped me find exactly what I was looking for and for a fair price. Also, they were so mindful that we had kids with us and things went so much more quickly that the last time we purchased a vehicle. From walking around the lot to signing the final documents and setting up my car settings I was very happy. I m so pleased with the quality of my vehicle as well as the positive experience I had while purchasing it. Thank you very much!

  Andrew Harter
2 weeks ago
Recently purchased a used vehicle here and the experience was smooth and accommodating. I was a little nervous as the dealership is under heavy renovations. However, the staff and salesmen were awesome! The only thing I didn t like was that my credit was pulled on a cash deal. Nathan my salesman was great to work with and was always attentive to my wants. Ryan in finance respected my decisions and honestly the best finance guy I have ever talked to.

  Aurelia Paredes
a month ago
WOW!Is the only way I can describe the excellent customer service I receive every time I go in your dealership. ANDREA has been super knowledgeable and super helpful in all the sense of the word. From the start to the finish of everything that she recommends. You guys are not close to me but I still return to your store because the level of customer service I receive NEVER disappoints .. Andrea makes the time and effort to make us feel like we matter not just a payout

  Zach Feldmann
2 months ago
Rolf was an amazing partner for us while having our vehicle serviced! He helped us to schedule some regular safety check ups. And quickly had the team evaluate the issues with my TSX in less than 24hrs. He sent texts with explanation of what each issue was and then worked with us to prioritize on the most necessary of improvements.He then worked with us to ensure that we saved some money on our repairs which made us feel like he was working with us versus being sold on repair items.We definitely trust this dealership with Rolf around and expect our vehicle to last a great deal longer thanks to Rolf and his tip top team of mechanics

  Hailey I
2 weeks ago
Very good experience here!! Alex was very knowledgeable about every car we had questions about. Very easy going and didn t pressure us into anything. Everyone made this foreign process for us super quick and easy! Very happy with the car that I ended up buying that day.

  Stephanie Bragg
2 weeks ago
My experience at AutoNation Stevens Creek Acura was nothing short of amazing. My service professional, Andrea, assisted with all of my needs. She was able to fit my car in for service on a busy weekend. Andrea responded promptly and kept me updated with my car throughout the entire time . Andrea was kind, reassuring, and very knowledgeable. I will be coming back to this location to service my car in the future!

  anita leo
2 months ago
I had a great car service experience with Andrea. She got the car issue diagnosed pretty quickly. She explained everything to me and also texted me to follow up. She kept me up to date as to the problems with my car and where they were at in the process of repairing it. She was very courteous and helpful. In my 30+ years of having my cars serviced, this was hands down the best customer service.

  Narendar Reddy Pulimamidi
2 months ago
Andrea from Service team was my primary contract. Though I did not bought car at this showroom, I had to bring it here for diagnostics, I was able to get issue with my MDX multi purpose camera fixed. Andrea was so knowledgeable, resourceful and patient. I would definitely recommend this showroom to my colleagues and friends. She actively followed up during entire process.

  Vanish Paul
4 months ago
BEST SERVICE CENTER IN USANicole is simply AWESOME!She is highly knowledgeable, Customer focused, listens to the customer patiently and treats them with respect.She is very honest about the issues and repairs needed if any.I am always promptly and timely communicated regarding my vehicle.Every time I go there to service my car, she makes everyone feels like home.Appreciate her kindnessSuper valuable asset for the company and Acura is really lucky to have her.I will give them more than 5 star if Google will allowe me.Professional staffGreat serviceEconomical priceYou can't ask for more than this.Thank you so much for all your help and support.I am your customer for life.

  Bryleigh Raethstein
3 weeks ago
Danny was great to talk to on the phone, very polite and helpful, not pushy, and Will gave me stellar service when I came in to do the trade-in. Because I showed up at the appointment time Will met me in the parking lot, greeted me by name to check out the car and he and his manager and I were able to come to an agreement on a very good price. I wouldn't hesitate to recommend Danny and Will at AutoNation Acura Stevens Creek to anyone.

  Iam UNGODLY
2 weeks ago
This dealership is great! My salesperson, Alexis answered all my questions before I went in and then gave a very thorough test drive. He alongside his sales manager, Ali WORKED to got me a fantastic deal on the vehicle I wanted. When it was time to sign and accept delivery, he even picked me up from the caltrain station, going above and beyond my expectations. They got me a car that noone else even test drove before , final test drive and walk around to make sure all was right. All was smooth sailing as my loan was pre-approved and they informed me prior what documents I needed to bring in. Just all around great service from the crew at AutoNation Acura Stevens Creek. Thank you my friend!

  JO JO
a month ago
Andrea makes my car apt easy and seamless. I inform her of my concerns and she will look into it versus quoting me price of how much the work is going to be. She provides updates and photos during my car service as well.

  Devang Mistry
a year ago
Good dealership, sold my car here and it was an okay experience. Got a fair deal on my car. The only thing that was disappointing is after signing the paperwork, they took 1.5 hours to give me my money via check, they need to understand that everyone s time is valuable in this world and it needs to be respected. Also, I felt personally that once the paperwork is signed, they didn t give much importance to me but more to a couple who came in to buy a car, I was still waiting for my check while they were done with their new car purchase, quite disappointing in that regard.

  Mike Dauber
a month ago
I had hopes of an easy, quick buying process. Alas Stevens Creek Acura insists on making it complicated. It took a couple of hours and it really shouldn t have.Worse, despite being a certified pre owned Acura, the car had some basics issues with it (door locks didn t work), and they were completely unhelpful in getting anything resolved. Sales team ignored us and Service Team screwed up three consecutive appointments. Would not do business with them again unless I had to.

  Luis Velasco
a month ago
My service advisor Nicole was very knowledgeable and professional during my schedule maintenance. The appointment was seamless and extremely prompt, les than two hours. Kudos to the Acura service team.L. Velasco

  Abhijith Rajiv
a month ago
Dealership reached out to buy a car I was trying to sell because I had gotten it appraised via KBB. They offered a fair price. Liz was great to work with. Will definitely recommend this place for your auto needs.

  Josh Woodward
a month ago
I would highly recommend buying from AutoNation the finance manager. Ryan was amazing very professional easy-going my salesman was awesome. Definitely earned my trust and business

  Kevin Payne
a month ago
I took my 2023 Integra in for scheduled service. Andrea got me scheduled up and dropping the car off was fast and easy and it was ready in about an hour. Super great service! Thanks!

  Rob roby
2 weeks ago
Exceptional Service and Genuine Care: Nicole Sets the StandardThank You, Nicole!Nicole is nothing short of exceptional. Her dedication to customer service is unparalleled, evident not only during work hours but extending far beyond the confines of her job description. If there's anyone deserving of a promotion, it's her, for she embodies the epitome of what every service advisor should aspire to be.Recently, my experience with Nicole transcended the ordinary realm of customer service. We encountered a hurdle with getting our MDX smogged, a particularly pressing issue given it was from out of state. Despite the late hour, I reached out to Nicole via text, hoping for some guidance. To my surprise and immense gratitude, she responded promptly, displaying an eagerness to assist even after hours.Nicole's willingness to go above and beyond became even more evident the following day when we brought our MDX to Steven's Creek Acura. Thanks to her proactive efforts, our car received the necessary clearance in time for us to meet our DMV appointment scheduled for the same day. It's rare to encounter such dedication and efficiency in customer service, but Nicole effortlessly embodies these qualities.Beyond her professional duties, Nicole exudes genuine care and concern for her clients. She doesn't merely fulfill her responsibilities; she invests herself in ensuring customers' needs are met promptly and effectively, fostering a sense of trust and reliability that is truly commendable.In an industry where customer service can often feel impersonal or transactional, Nicole stands out as a beacon of excellence. Her commitment to her role extends far beyond the confines of the dealership, leaving a lasting impression on those fortunate enough to interact with her.In conclusion, Nicole's exemplary service deserves not only recognition but also serves as a benchmark for others in her field. If every service advisor could emulate even a fraction of her dedication and compassion, customer satisfaction levels would undoubtedly soar. Nicole's impact goes beyond merely resolving issues; she leaves customers feeling valued, respected, and genuinely cared for a feat that speaks volumes about her character and dedication to her craft.

  Greg Chung
a month ago
Andrea did a great job making me feel welcome and taken care of. She made a point to connect with me and take time to explain the repairs and the why behind them.

  Anu Singh
2 months ago
I bought my RDX in 2019 and started seeing infotainment issues same year within 6 months and took my car there and they didn t nothing about it , just reset it and sent be back home after hours. Since then Autonation kept telling me to call customer care and customer care would open a case and close a case because they can not reproduce it or they can t handle service department to close the issue. One time during pandemic this back and forth ping pong situation between customer care and automation Stevens creek got so worse that customer care I can go and file a case. I was very disappointed. Rather than changing the infotainment System or fixing it in every time I took my car, it wasn t fix. Not because they sold faulty car that too so expensive plus never took steps to make customer happy when we buy and chose luxury model to pay so much from our hard earned money. Then after couple of years of follow up and back and forth I stopped calling customer care as I didn t get any care actually. I wouldn t recommend RDX or ACURA for the multiple issues(not just one) in the infotainment system. It was security issue too as for e.g. in the middle of Mountain View downtown in 2019(same year when I bought car) ; the infotainment system went blue screen and all the software/hardware/cameras are there so I couldn t even reverse my car or see camera or Do anything as screen went blue. When I pulled over and restarted car then it rebooted and it came back. Other issues like, CarPlay not working which still doesn t work most of the times, weird screeen crashes multiple times while having map on it etc etc . I feel like cheated customer after getting the top most luxury model of Acura.

  Erika Hernandez
5 months ago
I had an exceptional experience with the service I received from Nathan. Nathan was incredibly attentive and went above and beyond to meet my needs. He was friendly, efficient, and made me feel valued as a customer. I couldn't be happier with the level of service I received, and I highly recommend Nathan to anyone seeking outstanding service.

  Woojin Jang
3 months ago
My experience with AutoNation Acura Stevens Creek was very smooth. Rick Wolf ensured we were informed properly about our vehicle and addressed all of our concerns. If your Acura needs servicing, I highly recommend Rick and the rest of the Acura Stevens Creek team!

  Jacqueline
5 months ago
Called for a service appointment in October 2023 and was disappointed that the Service Advisor I had worked with previously was no longer available. The Customer Service Representative assigned my service to Service Advisor Rolf. Rolf was personable and ensured I understood all the details of my service (which I already knew :). He provided his direct contact information for me to reach out to him anytime I had questions about my car. Car was ready within a reasonable timeframe. Overall it was a pleasant experience and would welcome working with Rolf in the future.

  Lans Hung
8 months ago
Ryan was one of the best saleman I have ever met! He showed a lot of patience and professionalism during the whole shopping experience. We loved the new TLX Type S. We will keep shopping Honda/Acura product in the future!

  Sainath reddy kotla
5 months ago
Service advisor Rolf Wick was very pleasant and professional. He is always ahead for customer satisfaction. He reminds me of my car service dues and offers for a quick inspection of the car every six months.

  Cory McMechan
a month ago
Rolf at Acura AutoNation helped us with our new "used" car promptly. The Acura RDX wasn't running very smoothly, so we brought it into AutoNation from 300 miles away, and Rolf made sure they fixed it in one day. Thank you Rolf.

  Norry Mcallister
5 months ago
The young woman who worked with us was excellent. Made us feel very comfortable and reassured. Everything about the process was very professional. Unexpectedly, at no point did we feel we were in the clutches of the archetypal car sales negotiator, something we had experienced only an hour before!