Top Shop Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Bernstein
a year ago
Top Shop owner Willie saved us at the start of a holiday weekend. Smoke streaming out from under the hood of our 1996 Corolla Wagon.Willie spotted the almost invisible crack in the radiator. It was noon on Friday of Memorial Day weekend. I have no idea how he did it, but he got a replacement radiator up from LA and had it installed by 5PM.He had one of his guys drive it 30 miles round trip out to Refugio State Beach to be sure it was working with no leaks.We were totally random people off the street, yet Willie took care of us as if we were long time customers or friends. I am very grateful and definitely recommend Top Shop!

  Cramer Hoss
4 months ago
Overpriced ($188 per shop hour), lady at front is rude and they are not the most honest people. Not horrible work which is why I gave them a 2 star.Would only suggest this shop if you don t look at price tags.

  tara hoffmann
7 months ago
Sounds like the place to go if you own a Volkswagen and live in SB!Wiley was very kind, and after much discussion, and since he was way booked out, I had it towed back to Santa Maria. But I will keep his number and grateful to Frank, who took me to see him!

  Benjamin Liu
a year ago
I went to Top Shop to change the transmission fluid in my Volvo S60. The helpful employees explained everything they planned to do before giving me a quote. My transmission service came out to around $400 which is very reasonable. The service also came with a free bumper-to-bumper inspection.There is no shuttle or loaner car service available, but there are rental car discounts. I ended up taking an Uber after dropping my car off for service. Still, the price is reasonable and the quality of the service is excellent, which makes this minor inconvenience well worth it.Service: Transmission

  John Stevens
6 months ago
The absolute best. From the moment they answered the phone I knew. I was in the right place, friendly, kind, and helpful. This is everything you want in an automotive shop.Services: Transmission, Auto body & trim repair, Electrical repair, Air & cabin filter replacement, Auto power window repair, Auto exhaust system repair, Auto glass repair, General repairs & maintenance, Steering & suspension replacement, Auto brake repair, Tire rotations, Auto rear window replacement, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Auto body & trim repair, Electrical repair, Air & cabin filter replacement, Auto power window repair, Auto exhaust system repair, Auto glass repair, General repairs & maintenance, Steering & suspension replacement, Auto brake repair, Tire rotations, Auto rear window replacement, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Auto brake replacement, Battery, Oil change

  Jacob Brucato
a year ago
They didn't just fix my car, they also restored my faith in humanity. The people who run this place are the most polite, honest, and kind mechanics I have ever encountered. The body shop they referred me to was equally great as well. They've even recommended that I go on YouTube and DIY my headlight since it was an easy fix and not worth the wait list. Everyone here just exudes positive energy and I love it.

  Nadine Elliott
8 years ago
I was very impressed about their exceptional customer service. The front desk staff was very friendly and professional.It is never nice to bring your car into the shop as you dont know how long it will take or how much it will cost you. So it is very nice to feel like you can trust the people there taking good care of you and being on "your team". This is how I felt. My car was there for 3 days and the mechanics tried their best to find out what was wrong with it, and eventually fixed it. I was happy. Their mechanics were also very friendly!I would highly recommend this place!

  Johnny Macias
8 months ago
Excellent service, uses only Genuine parts, been using this place for many years, and I highly recommend only going here for Euro car services. Thanks Willie, Pat, Mark.

  Heaven Quintana
3 years ago
I love this place! I had issues with my 98 Subaru 2 years ago I took it here and I've been going here since then! They're very professional, welcoming and patient. They always answer all my questions and don't mind when I need to take a little time for a decision. I'll be moving away soon and I will miss having this trustworthy place to bring my car in. I highly recommend coming here!

  Jan Gold
6 years ago
I just moved to SB and looking for a new mechanic. I was given a referral to Willy at Top Shop. It was time for an oil change and front brakes replaced. I asked what they would charge for those services (without and with routers if needed). The girl would not answer my question, became combative, asking how I knew the brakes needed replacing, and did I bring paperwork from my previous mechanic regarding the brakes. She wanted me to do a full diagnostic on the car. I asked to talk to Willy and was told he was not there. They said he was doing public relations whatever that means. The conversation ended abruptly when the receptionist called her manager over. I expected the manager to ask how she might help but instead without any questions, identified herself as the manager and pointed to a sign above the receptionist.You have to wonder how frequent does it have to be an issue, that Top Shop found it necessary to procure and post a sign above their receptionist that reads "Be polite or Leave" (or some variation on that). I was asked to leave for asking how much they charge for a specific service! Further research revealed that the shop is NO LONGER OWNED by Willy but by a corporation based in OC who have a hard sell policy. Read well into the Yelp reviews!

  Cj Claassen
3 years ago
Their are wonderful and listen to what you have to say about your car. I have a mazda rx7. 1987 and there was no problem about them trying to fix it call all over SLO and Santa Maria no one would work on it Top Shop is working on it. GREATService: Engine repairService: Engine repair

  Michelle K
10 years ago
I recently moved to SB; did Internet research and found Top Shop had great reviews. Made an appointment and the customer service people and owners could not have been more gracious. I had a slow leak in my tire and they referred me to another shop - where I also had excellent customer service. I will definitely go to Top Shop and Ian's tire service and auto repair again.

  Toni Callahan
2 years ago
This place is so great. Super honest and friendly staff who genuinely want to help you and make the whole process super easy. Very communicative throughout the entire process which was awesome to always have updates on what s going on. Pretty quick service as well. Will definitely be returning for any future services.Service: General repairs & maintenanceService: General repairs & maintenance

  Beth Eisele
8 years ago
Being the daughter of a family business (even though I am now 3000 away from them), it is very rare that you truly find that "at home" feeling no matter what the product. I have to say, I don't know a lot about cars and I probably speak for many women and to take your car in for maintenance or repair can be intimidating. I ALWAYS know my car is in great and honest hands. Willie and his staff look, evaluate and let you know all the options. They love what they do and it shows!! Thanks Top Shop

  Jefferson Baker
8 years ago
When I arrive in the morning, I am always greeted warmly by the staff who either help me immediately or direct me to some coffee or candy to keep me occupied while they finish with someone else. They groom me to be a long term customer by prioritizing which of my car issues need immediate attention and which can wait for a subsequent visit, so I never feel pressured into doing something immediately unless it is a safety issue. The only drawbacks are that parking is somewhat limited and that they are so popular that you generally cannot just walk in to have your car worked on, but have to make an appointment a day or two in advance. But these are good problems to have!

  Mike McQuade
2 years ago
I was referred to Top Shop by a friend and it did not disappoint! ANTHONY was professionald thorough throughout and all servicing was completed in a timely and fairly priced manner. Will be returning for all my car s future maintenance and repairs. HIGHLY RECOMMENDED!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Jianpeng Liu
6 years ago
Avoid this shop if you can! It is extremely overcharged. I would give a zero star or negative star if I could. They charged me more than 750 dollars for changing a fuse (ant it took 2 days), and they have changed the oil without asking for my permission. They also asked for a few hundred dollars for changing a cover of the tail light! The people in that shop are crafty and very low efficient. It is true that they always smile to customers and behave like they are nice people, but on the other hand they always overcharge the customers and keep the customers waiting. So please avoid this shop!

  Larry Hixon
8 years ago
Excellent experience, given the circumstances (broken car). Front desk staff and the technicians were exceptionally friendly and helpful. My car was repaired and serviced days before I expected. Prices seemed reasonable. Explanations of how drive train had probably been damaged seemed expertly based on skill and experience. I will go there again.

  Scott Garnick
3 years ago
Have done a great job with our old 1985 Mercedes. Now we take all 3 cars to Top Shop. Honest, good work, great communication, and nice people. Don't know what else to ask for in an auto shop!

  Sarah Lukas
8 years ago
You are way way cool. I will recommend you to many people. Now that I have my car back I am in heaven. YOU ARE JUST THE BEST!!!! Where else would I run circles around you, give Jerry a big kiss and Willie too. You are so honest and caring and I deeply appreciate each of you that make up the Top Shop Team. You are way way cool and thank goodness I have a bunch of cards that I can hand out to others.Thank you so very very much, you are just the best!!!!!! Sarah

  Jacob Patrekur
4 years ago
Great experience with this shop. My daughter's VW Passat needed a fairy major repair. Anthony explained the repair in detail; and broke down the cost for me. When I paid; I spoke directly to owner of shop; and my bill was less than expected because the work was less extensive then anticipated. I really appreciate the honestly from afar.

  Christopher Luxford
4 years ago
Been coming here for years. They've always taken excellent care of my car for a reasonable price, and their customer service is the best I've ever experienced. Couldn't recommend Top Shop enough.

  catriona orosco
9 years ago
It's so nice to have a mechanic I can trust. Willie and the rest of the staff are always very friendly, make sure to only do what's needed, and always upfront about the work that will be needed on the next visit. They've taken great care of my car. I highly recommend Top Shop.

  Cyndi Lees
2 years ago
Took my BMW to have the window regulator repaired. Not only did they take 3 days, they charged 2x the price. When I dropped it off, the window would not go up but the door opened from the outside. I had to return once because the door locks didn't work. I returned a 3rd time due to the door not opening from the outside and they were happy to repair it next week for an additional charge saying they knew it worked because they saw my passenger get into the back seat...he always rides in the back to hold my tiny dog. I had the same exact problem occur when I had a different window repaired by Granny's and they fixed their mistake without charge. They know nothing about BMW repair and they are a ripoff.Service: General repairs & maintenance

  Zack Lloyd
6 years ago
Best Subaru mechanic in town. Fair rates, smart mechanics, friendly service. Every time I've taken my car in they have been honest about repairs and services needed, unlike most of the other shops I've been to in town.Alex is the man to go to for anything Subaru related!

  Chipper Clouser
2 years ago
Would like to say Willy will go out of his way to fix your vehicle as quickly and as affordable as possible. I have been going to the Top Shop since he opened in Isla Vista . If I could add extra stars I would . Thanks for your help as always.

  Ellen Ratcliffe
8 years ago
The guys are always great, but this time I had a sudden issue on my Toyota. I was able to use CSAA towing, night drop my vehicle at Top Shop, discuss the issues clearly and succinctly on the phone the next day, and they even ordered me an uber to pick up my car when it was completed. It means a lot to me to have little disruption of my work day and quick service - while still trusting that things are done right.

  Soto Family
7 years ago
This place is amazing Tess and all her staff are awesome they help you with understanding every detail which for me was great cause I don't know a lot about car's. I would give them more star's if it was possible. They did an excellent job in such a timely manner. Thank you all so much.

  Brian Ordonez
8 years ago
Great customer service! They are extremely honest about what needs to be done to your car and they aren't trying to get money out of you! They do the job right! Only place I'll trust my car from now on! Well worth the price!

  Nick Wettstein
8 years ago
They have your back and are honest people. I ran into some trouble with my car where they were at fault and they let me know. Where every other auto shop would have said it was because of something else or broke due to natural causes. They took it and fixed the problem with their own finances. No drama, no lawyer needed, very professional! I recommended them to a friend who ran into trouble with a different shop. THIS IS ONE OF THE ONLY SHOPS YOU CAN TRULY TRUST!