Santa Barbara Chrysler Dodge Jeep Ram Fiat

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Broome
3 months ago
WARNING TO ALL DODGE/JEEP/RAM CAR OWNERS: AVOID bringing your vehicle here! My 2017 Dodge Challenger Hellcat was stolen while in their possession. I entrusted them with my car for service and dropped it off with Service Manager Abel at 300 Hitchcock Way, Santa Barbara, CA on 11/17/23.On 11/18 I received a call that my car was ready. I arrived and paid for the service, but shockingly, my car was missing! Abel admitted they couldn't locate it and suspected theft. After filing a police report, I learned the service technician left my car unattended at a car wash station with keys inside, part of their process according to Abel. A thief took advantage, parked alongside, and drove off, all captured on dealership surveillance. Note, my car was missing for a full day!On 11/19 the nightmare continued when the police located my car in Oxnard, CA, after a high-speed chase and crash! Thieves added 210 miles, went off-road, and damaged my vehicle exceeding $15,000. I paid to retrieve my car from the tow yard, and had it towed to Crown Dodge in Ventura, CA, as I no longer trust the Santa Barbara Dodge Dealership.It's now a month later, and repairs will take another month. Shockingly, the Santa Barbara dealership refuses to take responsibility. If you're a Dodge owner in Santa Barbara, avoid the risk drive 30 minutes to Ventura, where they prioritize security and customer service. This dealership's negligence is unacceptable, putting your valuable assets at risk.

  Yvonne Siasar
2 months ago
Highly recommended dealership. Smoothest car buying experience ever! My Sales Consultant Angelica treated me with respect and made my purchase hassle free! Couldn t be happier with my new Jeep Cherokee!

  Julia Davison
2 months ago
Multiple offenses with the service department.1.) I had a chip in my windshield, was told it would be taken care of same day (Friday.) The day went by and no phone call from Abel -manager. I made it back there 5 mins prior to close to confront. "The repair guy won't be in now until Monday." So they'll let your vehicle sit all weekend with no consideration or communication.I found an alternate solution, contacted an independent mobile repair guy, was fixed in an hour.2.) The battery died in my 2019 Ram Promaster. Before towing it in I spoke with Clay -Service Rep. He quoted me 4 to 5 days to complete diagnostics/replacement. The diagnostic was $200 at that time. It was found to have been bad, not maintaining volts so it was replaced and completed by next day. $566 was the total altogether..6 months later their new battery failed to start my vehicle after sitting while on a 7 day vacation. I had it jumped and drove it to the dealership to see what's up. David the department manager told me there would be another $240 (it's more now) to diagnose the battery. I clarified that, if their test found it was bad that I would still be charged!?!? Was confirmed yes on the charge, but the battery is warrantied for parts and labor. So I thought how much could a new battery be it's gotta be around the price what I'm being charged for a diagnostic..I went to AutoZone, they did a free test and it failed the "cold crank amperage." By the way, a top end battery costs about what the dealership diagnostic is and they install for free and in about a half hour.I brought this info back to the dealership. Now David says he'll do a free test and if it fails they'll replace. It failed me at the airport, it failed at AutoZone that's enough fails for me and I don't want another battery from them because I won't trust it. Waste of time, waste of money. Going back to AutoZone for a new battery.3.) There is a recall.. this is the info I received from the FCA Recall Team."The transmission on your vehicle may not allow the park pawl to fully engage the park gear due to debris interference. A partially engaged park pawl may lead to a vehicle roll away increasing the likelihood of a vehicle crash without prior warning and/or injury to those in or around the vehicle. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will update the Powertrain Control Module (PCM) calibration software, and replace components within the transmission, or inspect, and if necessary, replace the transmission."I spoke with David again, after he looked into what they needed to do on their end he said they didn't have the components but would have them the following week so that's when I set an appointment for.When I got there I spoke with Abel who told me they needed 2 & 1/2 hrs to update the software and that's all they're going to do. He said that's all they've been doing on other vehicles associated with this recall. What about the "and replace components within the transmission, or inspect, and if necessary, replace the transmission" per the FCA.I sure hope there aren't a bunch of roll-aways happening out there because of their lack of thoroughness.Done here, going to Ventura.

  Draper Detailing
3 months ago
sold me the biggest pos i have ever seen the service department did not inspect a single thing before putting it on the lot bought the car 4 months ago and have been finding out a bunch of major flaws. the headlight bulb cover was not secured and water got in and damaged the modules $500 part itself and the car had a bent wheel causing vibrations at 70 mph and the car misfiring 2 hours after pulling it off the lot as well as the blower motor shutting off intermittently. called them and they only wanted to offer to pay for half the cost on top of driving 4 hours to their service department would not recomend at all if their was a way to give a zero star i would

  Peter Miller
2 months ago
Sales staff are great - I worked with Santiago, CJ and Stefania who were reasonable, attentive and made the process easy and fun.

  Melissa Holiday
6 months ago
NEVER bring your car here for service. I have been bringing my car here for years for routine maintenance and the occasional issue when they arose. In the past I always felt comfortable and informed. This last time I had an issue I brought my car in, tagged in some additional services that my car was due for, and $1K later I was called and told more needed to be done still to diagnose the issue I had first brought it in for. As I was asking questions to the service agent I was given a run-around response, no clear indication of why or what needed to be done, and when I was talking started to hear LAUGHTER in the background. The service agent cut me off and clearly wasn t listening, and the interaction made me uncomfortable because clearly I was being mocked on the other end of the line. I asked instead to pick up my car that day. I paid my $1K ($250 or so of which was to diagnose the actual issue that was never diagnosed) and called the manager immediately. I relayed my concern and he assured me he would follow up and call me back. I never received a return call. I do not feel safe as a woman here and will never be returning. Another shop took me in and less than a half day later/ $100 my issue was solved.

  CHRIS CORDEIRO
4 months ago
Run don't walk from this dealership. Saw an ad on Car Gurus with a used Jeep Wrangler Unlimited that we were interested in. We contacted the dealership and Adam Bensalah returned the email and said the car was still available. We made an appointment to drive from Thousand Oaks to Santa Barbara the next day. That would be Monday, November 6, 2023. Adam met us out front and showed us the Jeep. Pretty much what we wanted, but the trailer hitch that showed in the online photos was missing. I asked about that, and Adam said the prior owner had come back and took the hitch off. I said I need a hitch...he said he would see what he could do. We agreed to move forward to purchase the Jeep and work on a trade in for my Chevy Silverado. The back and forth went on, but the figures were always about $4,000 more than I figured. Adam finally admitted that he was including a $4,000 warranty. We took that out. Asked him again about the hitch and he said they discounted the price of the car. I checked later and the price we paid was the same as the Car Guru price. We made the deal and started on our way home. Turns out there was no gas in the car and the check engine light came on. We called Adam from the car and he said to bring it in the next day for repair. I decided to take it to our local Jeep dealer thinking it would be covered under warranty, and I would not have to drive back to Sanat Barbara and wait all day. Not so. Turns out the last service at the selling dealership had not attached two critical hoses to the air filter box. Cost me $210. This was verified by the Carfax history.So, I'm out a trailer hitch, $210 for the vehicle repair and a tank of gas. What dealer does not fill up the tank to a new customer.At this point I emailed CJ (sales manager) (11/13/2023) to see when we could talk...no response. Emailed him again on 11/14/2023 with my specific concerns...no response. E mailed his again on 11/21/2023...No response.Hence the bad review. Misleading advertising, Shady sales practices, no response with after the sale questions.Chris Cordeiro

  Elizabeth Adamson
3 months ago
Highly recommended Team CDJR of Santa Barbara. I purchased my Brand-new Ram Truck 1500 Limited months ago. Thanks to my Sales Consultant Angelica the whole sales process was smooth I am happy with my new Truck.

  Jorge Padr� Esteve
5 months ago
I'm a 2005 Jeep owner. Took my car there for a service (engine light on) on a Friday, they kept it the whole weekend, and on Monday told me that the only solution was spending $5.5k replacing the whole engine but it wasn't really worth it considering it was an old car, -which I agree on that- and that I should get rid of it ASAP. Been offered the possibility of trading it in and getting another one from them which would've resulted in a great business for them.I got a second opinion from a trustworthy mechanic.So it's Tuesday, turns out the car's repaired within an hour, working just fine. They had to replace a small thing and refill the engine oil. SB CDJRF didn't even find that the engine oil was leaking/drying out somehow and didn't even wanna try to keep track of the problem. I paid $210 to just know what was going on.For the same price in the second place I got the same diagnosis and also a solution done and rescheduled to keep track of the problem after some miles driven.SB CDJRF won't care much unless you wanna buy a car from them.Now they'll probably reply down here saying how sorry they are when they really aren't.You should treat your clients better, especially when you are Jeep dealers too. People think it's the best/first option to bring their car there for a service when they own one of the CDJRF's.

  KC SB
7 months ago
2 big thumbs up for Kaz, Angelica, and Stefania! They all worked very hard and fast to make it smooth and easy for me to get my dream car. I never felt pressured, only assisted.

  Mike Harrison
a year ago
I recently purchased a sweet 2013 Ram 2500 from Matt Scarpaci. He was a pleasure to work with. I flew in from another state to buy this truck and drive it home. He worked with me and my delayed flights. He even picked me up from the airport and had a water for me. I was in and out and on the road in a short time. Stefani was the finance lady we worked with and she was amazing too! Ask for Matt, he's a good dude. Thanks to everyone!

  Shaun S
5 months ago
Recently brought my jeep for a problem with my stereos screen. The gentleman upfront for service believe his name was Ben, was unhelpful and rude. He has very little knowledge of what he's talking about but that doesn't stop him from trying to misinform you. That's probably why he's answering phones and not a mechanic. In the end i received a lot wrong information and no real help. Waste of $200.

  Miguel Martinez
7 months ago
Worst Service Department!!! Abel the Service Manager was Very Rude and unprofessional!!! So I got my Ram Truck TOWED in to the Santa Barbara Service Department because I was having problems with my ignition. Once they finally diagnosed it I was told it would take 2-3 weeks for them to receive the part needed. Once they finally received the part it took them a whole week in order for them to schedule me an appointment. Vehicle was towed first thing that morning. It was 3 o clock and yet to receive a call of the status of the truck. I called 3 times and no answer. Left messages and finally they returned the call only for them to not even know what the Vehicle I was calling about was Make/Model/Color of the vehicle. To make things worse I was told the Vehicle Had not Arrived from the Tow Truck until 2:30 PM that afternoon which was a total Lie. This vehicle had been dropped off at 10:30 AM. I called the Tow Truck Company and Triple A and got confirmation the truck had been dropped off 10:30 AM. Abel is a total Liar.Please Beware They Lie to There Customers!!!!!Horrible Customer Service

  Bryant Home
3 days ago
I'm only basing this on phone and internet service interaction. Impossible to get answer on cost of their services. I don't have an opinion on the work they do. Could be great.

  Ken Land
3 years ago
Had a great experience with this dealership. No pushy sales pitches. No hidden fees or add on's. Kevin was our Sales Rep, straight talker, no BS. I will be back to purchase another vehicle from them in the future.

  Breda Wall
6 months ago
Friendly, inviting and impressive showrooms . Wanted to support local business and found that aspect disappointing . The latest in a series of incidents was the discovery that bolts were left off from the air filter and sold to me in this condition. Definitely feel very disappointed and would not recommend to friends or family

  Richard Copelan
7 months ago
Our salesman Don Bell was great, Stephania in financing and the GM Kaz were also great and helped us complete the transaction. My wife and I have purchased or leased several vehicle over the years and we love our new Ram 1500.

  Teri Hartman
5 months ago
Excellent Experience, knowledgeable team and the salesperson Veronica was unparalleled in her expertise and knowledge. Definitely an asset to the dealership. It was expedient and seamless.

  Yolanda Ruiz
a year ago
Was shopping for a Jeep, went into dealership and was greeted by Jose a very qualified and knowledgeable salesman. Jose is very PROFESSIONAL, respectful, patient, pleasant, considerate and very understanding. I experienced nothing but outstanding service from Jose, he promised to take care of minor issues with the Jeep and he went above and beyond the call of duty to make it happened. I strongly recommend this dealership and especially Jose the awesome salesman. His colleagues were just as outstanding. Kudos to the finance representative, sorry I forget his name, however he was very professional. Kudos to Abel for making sure the visor was installed in a timely manner. I give a thumbs up to this dealership for their pleasant and professional staff.

  M Reynoso
8 months ago
I went in not really thinking I was going to purchase a used vehicle. I enjoyed very much working with Santiago in sales and Estafania in finance was wonderful and personable! Unfortunately the middle man in the sales was a little too harsh, don t know if that s his tactic, but it was not working for me.All in all it went well.

  Jimmy Zhan
10 months ago
Worse experience selling my car with, I found them from KBB saying they are very interested, called for a price first then before all the paper work, the sale manager just came by and decided to question if I pay off the car yet but i clearly have the title. Then keep changing the price and threaten me if I walk out I can t sell my car to them anymore. After that, they try to lowball me once again. The worst experience and they will delete comments because one of my previous reviews is hidden.

  Jennifer Cloud
11 months ago
Watch out for how you are being charged for labor on simple jobs. Parts cost is inevitable but today I was charged nearly 7 hours of labor @ $105 per hour to; oil change (1 hour), brake fluid change (1.8 hours), Fuel Air induction cleaner (2 hours), Rear Differential Service (2 hours), and rotate tires (flat fee @ $38)...all easy jobs. I feel there was definitely padding of labor charges on my bill. Look..I am not cheap but I hate getting ripped off!!! I won't be back.

  Jimmy Zhan
10 months ago
Worse to get/ sell cars. The sales person is very nice and workable but after we agreed on and ready to sign the paper, the sale manager came out saying they want to lower the price. Then regret all the terms we have agreed on and asked me to leave if I don t agree is very targeted towards me personally.

  Jessica Haas
a year ago
Wish I could give a zero to the service department. I have never experienced such unprofessional, horrible customer service in my entire life. We bought a brand new jeep from this establishment a couple years ago & have had many problems with the car. We have had to bring in the jeep for many recalls & other various problems. Most of the problems still remain even after they have ensured they were fixed. Able who is the manager in the service department is always extremely rude, never calls us back, has even tried telling us we were making things up. I would never buy another Chrysler product just because of the horrendous customer service we have encountered. We plan on selling our jeep soon so we don't have to deal with them anymore.

  Steve hahn
a year ago
My Granddaughter drove down from north San Luis Obispo to Buy a used Jeep Compass and she was meet with a very polite and professional sale person . The Compass had some minor body damage so my granddaughter ask for a little money off the asking price and they would get it fixed by a friend in the business . The sales person asked the sales manager if this was possible and they agreed on 600.00 off the asking price but as they were doing the credit numbers a higher up manger changed him mind . I told my granddaughter over the phone to go have lunch and see what numbers they can come up with. While they were at lunch the nice sales person called her and said the manager was being dishonest with them and said don't buy the car and he said he just quite and walked out and for them not to go back. BUYER BEWARE !!!!

  Fermin Hernandez
a year ago
Thank you Spiro for assisting me on purchasing my first electric vehicle! Spiro was able to work with me on the process of purchasing the vehicle I was looking for. Very straight forward and I was out with my vehicle within an hour! & Thank you to Stefania from Finance for being very informative and providing me with a lot of information on the sale of the vehicle. I highly recommend this dealership for their respectful and knowledgeable staff!

  Graeme Langley
a year ago
BEWARE of this place !! ln 2022 I purchased a new Jeep Wrangler Sahara in Glendale California and paid $73,000 for it (I paid for a 10 year warranty) and was told that I could get a service and oil change complimentary at any location in the United States but I went twice to this location in Santa Barbara and they told me to get lost because I did not buy the vehicle from them. . There were several guys just standing around doing nothing. - l called Jeep USA and they told me they had a few complaints about this location and that I was best to avoid them. So what should be many years of complimentary oil changes- I prefer to go and pay for them. DO NOT DO BUSINESS with this place !!!!

  Elena Alvarez
2 years ago
The worst customer service I have EVER received anywhere!!!aIs this how you return a customer their car back after an air bag recall was performed?? seriously!!! didn t even have the audacity to put it back in my glovebox!! Will NEVER be back! I rather drive to Crown Dodge in Ventura where I m always treated with the outmost respect!

  Adeline Barron
a year ago
I highly recommend this dealership! In went in to buy my first car, and the staff is super helpful and informative. I walked in and left with my car about an hour later, at a price I was very pleased with! They gave me a great deal, worked with my schedule, and made me feel very comfortable throughout the process.

  Kiandra Kormos
a year ago
Received my repairs quickly Though was given an unnecessary, very expensive, part that won t function in my vehicle because of existing issues. Instead of calling to ask what I would like to do, the part was installed and I was charged for - did not seem willing to negotiate pricing/refunds. The guy who helped me out was not very nice. Other staff inside seemed kind and helpful.Wouldn t recommend coming here if you don t have to.