Mercedes Benz Santa Barbara

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laura Mejia
a week ago
Dillon was wonderful in showing me all details of my new EQB. It is my first EV and I had a lot of questions. He was very patient and answered them.

  Jeff Nadel
a month ago
The delivery and help learning about all of the new features for my new C300 were so easily explained. Helpful and polite. I'm very pleased. Thank you Jeff Nadel

  Chuck Nardo
2 months ago
Just bought my new Porsche Panamera . Tracy (sales) and Summer (finance) were both outstanding. Easiest and most pleasant car purchasing experience I ve had since I started driving in 1962!!!!!!Ty, the assigned IT assistant came to my home and walked me thru the literally, 100s of options available with this outstanding car. I am looking forward to personalizing my new Porsche over the next several days/weeks and know that I can always count on Ty to help when I get stuck. Highly recommend this trio if you have the opportunity to buy a new Porsche in Santa Barbara. Chuck & Carol

  Karmella Paradiso
a month ago
I made an appointment to get my seatbelt checked out because it broke on a Mercedes I bought just a few months before and they looked at it for maybe 30 seconds and said all the parts are broken and it was gonna be $1400 to fix. I looked at it myself and found a Little Rock/crumb in it and was able to get it out and fix it myself. If they just would ve looked at it for more than 30 seconds like I asked they would ve seen that.

  Odelyn Clark
a year ago
Whether it's a phone call or getting my car in for maintenance, there's always been a long wait. One morning, I sat outside for a good 30minutes before someone came to help.Update:I have actually called a couples times prior to today's appt and was on hold and got hung up, eventually and when I called back no one picked up the phone so I put it off until today.I would like to add that the staff were extremely helpful once they are finally available to assist.I am thankful that you are able to accommodate my request today but I hope that in the future, the phone service is a little better.I have changed this to 4stars.

  Kristian Ramirez
11 months ago
Visited on Friday afternoon, Took 20minutes for someone to assist me with a battery issue, while I was there, I wanted to schedule an appointment and was told to do so online, not sure why, we couldn t just get it scheduled right there and then (hence, I m already here). I scheduled an appointment online and because I didn t create an account and did so as a guest, my appointment time and day was not confirmed. Called Monday morning first thing and was told no appointments are available until 2 weeks out. Very disappointed in the lack of communication, and unorganized process. Now I gotta miss a day of work to go out of town to accomplish what I need to do to my car.

  Sheila Mosley
2 months ago
Awesome first class service!!!! I appreciate it.Thank you Tracy and Tyler!

  Vehbi Akyurt
2 months ago
Disrespectful, did not try to help. I wish I could remember the name of the person I talk to so, I could report him

  Max Millman
2 years ago
I want to give a big shout out to my girl Tracy at the Mercedes Benz Dealership here in Santa Barbara. From start to finish she could not have done a better job working on my behalf in order to ensure I got my car and satisfaction. She went above and beyond in every way and worked out every detail along the way. It was thanks to Tracy that I had the most amazing car buying experience ever. I was treated with nothing but kindness from her, as well as David, Rene and the rest of the SB auto group staff. I am satisfied with my experience and will 100% return when I am looking for a new car. If you are looking for a kind and caring sales associate with an NY attitude towards negotiations ask for tracy at SB Auto Group!

  K Kizug
2 years ago
I highly recommend Mercedes Benz of Santa Barbara Had an Amazing experience at this dealership today. Everyone makes you feel welcomed. Ask for the best sales lady Tracy she goes above and beyond. The Finance team is amazing too specially Summer wow she was so helpful, and sweet. Thank you MBZ of S.B. the 2 hour drive was worth it. I appreciate all your help and wonderful customer service! A+++

  Kelley Pillow
4 weeks ago
Excellent purchase experience all around!

  Jesse Kennedy
9 years ago
We had a great experience buying our new GL from Shane at SBAG! We showed up close to closing time the night before Easter, but Shane gave us the same attention and time as if it were early in the day. Once we decided to buy,we were able to complete the whole process quickly and everyone stayed late to help us finish the deal. I would definitely purchase a car from this dealership again - great people and exceptional service!

  Yevgeniy Levin
8 years ago
This was by far the least stressful car shopping experience I have ever had. I was dreading coming in to a dealership and taking a car out for a test drive. Shane greeted me as soon as I walked in the door. We took a certified preowned 2013 c250 for a test drive. Shane did not try to pressure me into a purchase. I came in to the dealership the next day to get appraisal for my car. The dealership offered me more money than I thought I would get for my trade-in and Shane made the purchase of my new Mercedes the best experience I have ever had purchasing a vehicle. I got a great deal on my vehicle without the hassle it usually takes.

  Chris Coventry
8 years ago
This review is for the entire Santa Barbara auto group. I've owned an Audi for several years and have been getting it serviced there. Now I am leasing my wife a new Mercedes. My experiences with the service team and sales team have consistently been a pleasure. Especially as compared with the usual car salesman stereotype. You are not hard-sold here or pressured in any way. They are there to accommodate you. I highly recommend.

  Dixie Buckley
9 years ago
Service is alive and well at SBAG! Our salesmen Shane Koblis was terrific helping us with the purchase of our new C250. Shane was scheduled to go home at 5:00 but stayed until almost 7:00 to make sure everything went smoothly and made sure we understood all the features of the new car. Thanks Shane we will definitely be using you again with our next purchase.

  phyllis dodson
10 years ago
The service here is awesome. Our motor home with a Mercedes engine experienced problems when on a camping trip to El Capitan. The day before Thanksgiving we called the dealer in Santa Barbara and they said they could diagnose the problem for us. We took it in with the check engine light on and they had a service man with the diagnosic machine on it within 10 minutes and located a part for us and had it fixed the same day by 3:15 pm. This is the day before the holiday when all the other places we called couldn't even look at it until the following Monday. How awesome is that. Thank you Mercedes in Santa Barbara. We were very thankful for them this holiday. The service rep was great too.

  Gandhy Jimenez
a year ago
Need to improve on customer service skills. Todd in service seemed as if I was bothering him with the questions I had."I just answered the phone" as a reponse not ok.

  Jan
3 years ago
Although I did not buy my car here I found my sales person respectful and sensible. I loved that he did not call me relentlessly following my visit. As a consequence I will be servicing my new mbz here.

  Michael Wang
4 years ago
i called mercredes benz of santa barbara for last 2 days, every time they transffered me to service advisor name Alfredo, i asked him to make appointment and tell him whats wrong with my car, on my 2015 mercedes c300 has message Auxiliary Battery Malfunction light, he said he doesn't know, he didn't want to make appointment for me, i read online this is very common problem for this car, i am so disappointed for this mercedes dealership, as a service advisor you should have knowledge for most mercedes benz, Alfredo does not have any knowledge with cars, and also have bad attitude, when you make appiontment please stay away from him. he doesn't deserve to work at mercedes dealership. now my warrantty will expire on 8-14-2019, hopefully the service manager will see this review and contact me.

  Jennifer Plana
9 years ago
Just drove home a beautiful steel gray ML350 and love it! Walked in to Santa Barbara Mercedes-Benz at 5 mins. to closing time and met sales associate Shane Koblis who diligently and quickly put everything in place for us to pick up our preferred model/color in less than 24 hrs. Thank you Shane! We highly recommend Shane and SB Mercedes to all our friends and clients! Jennifer and Victor Plana

  Ian Caldwell
6 years ago
I purchased my first luxury vehicle and my first Mercedes from SB Auto Group and let me tell you the experience was fantastic! I had been to all the local mercedes dealers and had no experienced anything exceptional at any of them, but when I called Santa Barbara Auto Group and spoke with Adrian Gralin he immediately welcomed us in like we were family and gave us the utmost in customer service and addressed all of our concerns to get the best deal possible! They even beat all the other local mercedes dealers in pricing. I Highly recommend that you go checkout Mercedes of SB and be sure to ask for Adrian Gralin he will truly get you the best deal possible and make for a great experience! Can't say enough about how happy we were with both our car and our experience at SB auto group with Adrian!

  Maho Prentice
9 years ago
Shane was fantastic. Low pressure, knowledgable and we struck a very fair deal on my new convertible Mercedes. You should definitely ask for Shane when you arrive at this dealership.

  Stephanie Her
4 years ago
Always have great service here! Luckily my car is under warranty so I'm not paying for repairs yet, but so far I am really satisfied with the dealership and would recommend!

  Monique Trotter
2 years ago
It was a pleasure to be assisted by Tom S. He patiently answered my many questions and made the test-drive fun!

  Carl Johnson
a year ago
Leo is the best just got my GLB today I m in love If you need a Mercedes or a Porsche Leo is your guy

  Joan Sanger
2 years ago
Always good service. But they should not use ABS Glass. That has proven impossible for me and I switched to TriCounty.

  Sandy Secreto Milone
4 years ago
Laura Engen the receptionist is so kind and friendly. She represents the company in a favorable way.

  Ricky Marwah
4 years ago
Terrible experience in the service department here, they broke my glove box and told me 'it broke by itself'.I filed a police report and complained to corporate, I can't recommend this place.

  Alan Malki
6 years ago
Poor service. I went there to check on a burned bulb on a brand new car at the request of the service advisor. They then toldMe I had to make an appointment

  Ricardo Frustockl
4 years ago
Thanks Tom for the tip on how to fix my GLK350. The Fonzerelli trick worked!