Acura Santa Barbara

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Ruiz
3 months ago
Cynthia was great to work with! Super friendly and gave no pressure at all when we were looking for a car.The dealership overall was great as well. We searched online for deals in Oxnard and Santa Maria, and somehow got one of the best deals in Santa Barbara. Very happy with the overall process and love our "brand used" car!

  Lauren Joyce
4 months ago
This is a review of the Service Center. After having my car serviced at this dealership service center, the paint was power washed off of the vehicle by mistake. They made it right and had the area repainted but it was inconvenient. When it was then discovered on the next service that the oil pan had been damaged during the previous service (when the paint was damaged) and that it needed to be repaired, the Service Manager would not take responsibility for damage that could have only been caused by the dealership service center. The service manager required that I pay for some of the repair. Beyond requiring me to pay for the mistake, the Service Department Manager was extremely condescending and did not look into the cause of the damage at all. Its bad enough when your car is damaged by the service center, it's really bad when they make you pay them to fix it. I could have taken it elsewhere, but then I would have been on the hook for the entire amount, which I think was the point of paying a portion but not the whole sum. Spare yourself the drama and just avoid this place.Update: I contacted the general manager at the email address for Scott Westbrook prior to posting this review and did not hear back. Even after the reply to this review, I still haven't heard from him. The responses make it look like they are concerned but there is not any action that backs that up. It's just perception management.

  Harold Baer
3 months ago
Tony was so incredibly helpful. I called late in the afternoon saying that I could not link my cell phone to the car. Even calling Acura hands free link hadn't helped. Tony fixed the problem in 5 minutes...at no charge! He said we're here for you. He represents a terrific example of outstanding service and courtesy. Thanks, Tony.

  Samantha Adams
a year ago
ABSOLUTELY THE BEST CAR BUYING EXPERIENCE! I was so nervous about going to a dealership for the first time because I didn t know what to expect. I was on the hunt for a pre-owned car and my saving grace was Cynthia Morales. She went above and beyond to make sure I found the right car for my very specific wants/needs. She answered all my questions and never made me feel dumb for not knowing something. Another big shout out has to go to Sam Tokhi for also being amazing and helping me. And we can t forget about Mr. G for fixing up the car and making sure it was fit for sale! Santa Barbara Auto Group was very transparent about the cost and made sure that I understood all the paperwork before signing. After I officially got the car signed over to me, they even took the time to help me learn how to work all the new technology that I ve never been exposed to.I could go on and on but basically these people rock and their cars are very nice !

  Brooke Dunn
11 months ago
The best experience at the Acura dealership in Santa Barbra! I worked with Cynthia and she was the absolute best. I m not from the area so all of our communication with her was over the phone and I didn t actually see the car until picking it up. Her excellent customer service make the process so easy and made us feel comfortable in trusting we were getting the exact car I wanted. We also worked with Nic their delivery specialist who was also amazing and made us feel like a valued customer immediately upon arrival. I would recommend this dealership to anyone looking for a car. Their customer service is top notch and made the car buying experience better than I could have ever expected.

  Frances Brown Jackson
7 months ago
I had the BEST experience with the help of Dylan. He was very polite, and made sure that I had the best experience possible. Dylan was swift with assisting my needs and very accommodating. Thank you for great customer service Dylan!

  Marco ulloa
a year ago
If you need an Acura this is the place to buy . Tony and Sam are very professional . They made the transaction very pleasant and smooth. No games . Great service. Beautiful facilities. I have been in the car business 17 years and can say these guys are pros . They delivered on Everything they promised and more. Will definitely do business in the future. Ask for Tony. You won't regret it.

  Travis Jones
6 years ago
Quick easy and painless! Beautiful car at a great price! Tony is Amazing!

  Brian Hofer
a year ago
Incredible experience. Our sales consultant Cynthia answered all our questions and kept us up to date on the status of our purchase. She navigated pandemic delays with a great sense of humor! Our patience was greeted by big smiles from Cynthia, Nick and Sam introducing us to our beautiful new TLX. Can t brag about the team and experience at SB auto group enough! Thank you all

  Armando Lagunas
a year ago
I originally tried to buy a new RDX A-Spec back in 2019 from here, but unfortunately did not feel welcomed and left to buy elsewhere. I have called 2 times and both times left a message within the last 6 months to try to schedule maintenance service appointment and guess what? I have not gotten a call back. I have left a pretty clear voice message of what I would like done to my wife's Acura. The only positive experience was with Howard in the Parts Dept.I will bite the bullet and take my wife's Acura to a farther dealership for maintenance service now due to the negative experience here. I will also buy my wife's next Acura some where else.

  Deborah Smith
a year ago
The parts department was so helpful and pleasant to work with. The key locks on my 2016 MDX were causing problems and the parts team and service fixed the problem while we were there as we had driven from out of town. Big relief!

  OMAR MENDOZA
5 years ago
Great dealership! Buying process was easy and smooth. Their service department is the same. I will definitely be going back. They took care of a nasty rattle I had on my SRT. Have to say I m very happy with the service department and Sam for taking care of my issue. Tony my salesman is top notch . He made the deal happen before I could even ask for a test drive. Thank you all who made it happen and took care of the rattle.

  Janine Dorn
4 years ago
Got such excellent service before, during and after purchasing an Acura RDX here. The staff are so helpful and really care about their clients. Syd spent quite a bit of time helping me with my tech components in my car, resetting things and showing me how other items worked that I was confused about. Jee, in the Service Department, words cannot express. What a kind, cheerful, go the extra mile type of person. Lucky company that finds such great employees! Would highly recommend them.

  Robert jette
3 years ago
Sales department was fine, service department is terrible. I ve had scheduled appointments and waited 30 minutes to be helped after my slotted time. I ve never been to a luxury brand dealership that returns your car unwashed and not vacuumed after service. If you want the treatment/competency of a Saturn dealership buy here!

  Manish Gupta
6 years ago
The sales professional was very friendly and helpful. He was very respectful and was able to clarify all my doubts. We went for a test drive and his knowledge about the car was awesome. All the sales professionals were very professional and did not push to buy the car immediately as generally other dealers do. I would definitely recommend this dealer.

  veronica andrade
2 years ago
Amazing customer service from everyone that helped me and my husband purchase a new suv from here. Especially from Cynthia Morales. She was great, answered any questions that we had and made sure she explained everything for us. Very helpful and super nice. Thanks again for all your help (:

  Enter805
6 years ago
So disappointed with the service. After filling out the proper paper work, they say we can go on with our day and they would call us when they have an answer, typically they don't want you to leave so you don't get a cold feet about the purchase, about an hour later they called and say sorry we tried everything and we couldn't get it done. So but with average credit and a 6000 trade in for a 16000 dollar car they couldn't??? I've done it before with no trade in and worst credit( of course APR was so high) with my experience i know financing agency may ask for more down payment in order to get approve, this wasn't the case a day after I called and asked "what if we put more cash as down" his answer was "he would check with lender" so after 24 hours he didn't check that option?? I just had the feeling he didn't tried hard enough, I can even say that I felt that for being Hispanic I didn't get the same attention as other customers. I hope this is not one of those dealers I was advised no to go to any Santa Barbara dealers for the same reason I thought they just were exaggerating but after this experience I think they were right

  jc man
4 years ago
Oil consumption test done at this location, three consecutive times before oil change, sensor gave us warning of low oil level, after we found out about recall took it here, this would be the forth time but magically didn't. My mistake not to check oil stick in front of them and take picture, suspicion of overfill like other cases all over. Acura 800# will not respond or hard to get them on the phone about issue. Be sure to check and take picture before driving after appointment for this test.

  Junior Santana
2 years ago
Justin and the crew at SB acura we re very motivated and helpful with my new mdx purchase. They made everything quick and easy and got the vehicle perfect for me!

  Nick Travis
a year ago
Great enjoyed working with Mark on my new Acura. The dealership straightforward and upfront, unheard of in the current market

  Cesar Arraiga
a year ago
Very easy working with Mark Bourdo. Very fare price and would purchase my next Acura with Santa B�rbara Auto Group

  Grizzle Ohana
a year ago
Beat experience we have had in a dealership! Quick & easy! Cynthia Morales was awesome!!

  Bob Andrews
5 years ago
They will not return my phone call have left several messages. It is for a dangerous recall I have been trying to get done for month's

  Sanjay R
2 years ago
Best people around. Thank you Jeff for all your help

  John Wagner
3 years ago
Impossible to schedule an appointment for service with a loaner car

  leo marquez
3 years ago
I like the super friendly staff at Acura Santa Barbara.

  Rafael Basurto
6 years ago
Worth the drive to pick up my stuff.

  Al Aguilar
4 years ago
This place has always been great

  Patrick Timmer
6 years ago
Excellent service center

  Tom Stanton
4 years ago
Good people to work with