Mercedes-Benz of Marin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mr. Travel Fox
5 months ago
Sales staff was very charming. Of course they are just a car dealer and they try to get your money with extra service contracts etc.Where the dealership falls short is in the service department. My service representative has limited social grace and is abrasive when I point out functions that don t work on a high end car. My experience lead me to switch service to another dealer.

  ariana gutierrez
3 days ago
Donald provided the best experience I ve ever had at a MB service center. I called and made an appointment but for whatever reason my appointment wasn t scheduled on their end and he still squeezed me in. He answered all my questions thoroughly and made sure my car came back spotless. He kindly listened to a bad experience I had at another dealership and ensured that didn t happen again. When I came to pick up my car he wasn t at his desk but one of his colleagues checked me out and Donald met me outside to inspect the car. This dealership has an excellent team. I drove an hour and 15 minutes for good service and they exceeded expectations exponentially. I will most definitely be coming back for future services!

  Jan Gibbs
a week ago
we have been doing business with the Mercedes dealership in Marin county since 2013. We have always appreciated the service and the willingness to extend the benefits of owning a Mercedes to us. Recently we have gotten to know George and found him to be very accommodating, sensitive to our needs and wants and willing to go whatever it takes to help us in whatever we're asking especially of the service department. We hope to continue to do business with him as long as we are associated with Mercedes of Marin. Jan and Steven Gibbs

  Tanya Caravelli
a month ago
I rarely give reviews but I can t say enough good things about Marin Mercedes entire team. It was a seamless car purchase, actually even pleasant. 2-1/2 hours from beginning to end. Friendly, professional, calm environment, not pushy at ALL! Fair prices, they went the extra mile to have the car impeccable. Easy financing. Honestly I would recommend my closest friends and family.

  Margaux Curie
a week ago
I bought a G550 from the dealership on 4/6. Overall, the experience was good, except that I would never recommend anybody trading-in a vehicle with them. I had a 2023 Porsche 911 cab with a $123K pay-off--another Mercedes dealership was taking it at $130-133K, and giving me $10K back. This dealership stated they could only pay it off at $123K, telling me the market had changed. They are now selling it for $153K, a nice and comfortable $30K margin for them. Seems like the market only changed for a brief moment after all. I am putting 3 stars because this tarnished an otherwise lovely experience. But if you are not trading in, this is a great dealership.

  hyun chul kim
a month ago
With Frank's help, I was able to change my existing 2020 GLS to a 2024 GLS. I was very satisfied because Frank was so friendly and did the job accurately and quickly. I would like to say thank you again to Frank.

  Sergio
2 weeks ago
This place was a class-act from start to finish. Marciano was an absolute pleasure to work with, the general Manager Omar responded lighting fast to any inquiry I had over text, and Rafi throughout the entire process made sure that we were taken care of.Listen, going to dealerships is a crapshoot, & surprise surprise you lose on almost every roll. Whenever I visit a dealership I expect to have a bad time because they're almost always terrible. That was 1000% not the case here.Not only was the service excellent, but they immaculately detailed the car before delivering it and left us with a full tank of gas. Mind you, this was for a used car purchase that's a 10th of what they're used to selling- yet they took care of us like we were buying one of their high-end vehicles.The entire process took about 1.5 hours and there was nothing but laughs all around during that time there. We also got to check out some really cool top of the line cars!I'm definitely coming back here as I've never been to any dealership that even comes close to the level of excellence here. If you want to save yourself a million headaches- and even furthermore, have a great time while buying a car- go to Mercedes Benz of Marin.

  Robin Cleary
a week ago
Eliseo is hands down the best service advisor I ve ever had! He s smart, sincere, personable and doesn t try to upsell me on any unnecessary services. MB of Marin is lucky to have him.

  Gregory Melcher
a month ago
Frank Andretta at Mercedes-Benz of Marin provided us with superior service and advice during our recent purchase of our new car. He was knowledgeable about all of the models we were considering, and guided us efficiently to a perfect selection for our needs. His help with securing a good financial package was so appreciated. Frank s extensive experience with MB and his delightful personality are two of his many outstanding qualities! We will be back for our next car needs.

  Gregory and Victoria Smith
a month ago
I had had an issue with a prior visit to Mercedes that I noted on their survey. I received an immediate response offering not only to correct the noted issue but also to perform some other diagnostic procedures at no cost. I dealt with Angelo, who was a total professional throughout the process, paying careful to pay attention to every detail and ensuring my total satisfaction. Angelo is a real asset to Mercedes.

  Javier Enriquez
5 days ago
We had an issue with a GLB 250. Liliana was the absolute best. She literally had us with a loaner within 15 minutes and back on the road. Excellent customer service

  A Mo
2 months ago
We recently purchased a vehicle from this dealership (sale price was $130k) and I must say that sales team was excellent in getting the deal done to our satisfaction. I must mention that this was our second purchase from this dealership. We live in Sacramento area and we drove all the way to Marin to make this purchase based purely on our first transaction at this dealership (excellent overall experience at that time).The issue with this dealership now is that they do not have a finance manager, and an ex-sales person is acting in that capacity. This person while trying to do the financing tries to scam people by adding things that we definitely declined to accept as part of the paperwork processing. This is the stage where the dealer tries to upsell warranty, paint, protection, and all the other stuff. We declined to all that stuff and we signed the paper assuming that that is the case. When we got home and I was reviewing the documents, I found out that they slipped in ~$2000 worth of unnecessary coverage which we did not sign up for. When I contact the dealership next day, they said that they will look into it get back to me After 10 days of me calling on a regular basis, I finally got a hold of a GM and at that point I was told that they will give me partial credit for that amount. My warning to the potential buyers is to make sure that you sign the documents and check it before you leave the dealership.Update Feb 2, 2024: There was a very nice message from the "leadership" team to contact them - which I did and it has been two (2) weeks with no follow-up. Does that tell you something about this dealership.

  R D
3 weeks ago
Every effort was made to accommodate me while my car was being worked on. Liked the way all updates, communication, and transactions were done electronically. Way more efficient than missing phone calls. All work was done correctly and efficiently as possible.

  Donna Polman
4 days ago
MB in Marin does a great job of servicing our cars. Eliseo, our service advisor, is excellent. He s personable and efficient and will work with you to get the job done.

  Brent Davidson
2 weeks ago
Treated with respect and thoroughness. They were not able to solve my Mercedes' audio software issue due to the car being 13+ years old, not supported anymore, but they were thorough and did not charge me for the investigation which was a nice surprise.

  Brian Kurtz
a month ago
My recent experience with the Service Department was disappointing. It was recommended to me to replace my rear tires and model specs were provided, after a quick search I found them $200 cheaper at MB San Francisco. MB San Rafael would not match their price.

  Bob Dean
a month ago
Well above average! Joe was efficient and answered all of my questions. Photos of the work and parts made it easy to understand the need for replacing some of the worn out parts. Thank you for taking good care of my favorite car ! Bob Dean

  Dan Prasad
3 weeks ago
My best experience ever. I bought my gla35 from this place. Kudos to the sales team, manage, finance manager all greatly appreciated for their professionalism understanding my needs. I will be back to deal again for a G Wagon. Keep up the good work people.

  William Manning
2 months ago
Buying a car from out of state from these folks was surprisingly easy, but the customer service 8 months following the sale was truly excellent. Several employees responded to me regarding the difficulty with my prepaid maintenance package, but Milly Hu particularly went out of her way to help me. Thanks Milly!

  Jamie Bruneau
4 weeks ago
Best car buying experience ever!I never write reviews but felt compelled to do so here. Mercedes Benz of Marin was fantastic to work with.As someone who is in the relationship sales business, I have always hated buying cars as most places are so seemingly deceptive with their practices that I ve always left with a bad taste in my mouth, and never felt that I d been treated fairly. That was not the case here - in fact, it was quite the opposite.I worked with Omat Brahmini, the general manager directly.Omar gets it. He was thoughtful, courteous, honest and most importantly, treated me and my wife in a fashion that never seemed transactional in any way, but more like he was building a relationship - which in my opinion, is a lost art in car sales.Everyone on Omar s staff was great to deal with and it is clearly evident that the culture that Omar is instilling trickles down amongst the team.I highly recommend Mercedes Benz of Marin

  Veronica Sibley
2 months ago
I stopped by yesterday in the middle of the atmospheric river to change the back windshield wiper of my GLA250. The service dept. rep who took care of me was fast and courteous, got me the part I needed even though the parts department was already closed. Great location, great staff. Thank you for making my ride home safer..... VS

  Christian Athanassious
3 weeks ago
Very professional and excellent service. Elesio is an expert, and he took excellent care of my vehicle. He has been the service manager for my vehicle for multiple years. Very trustworthy, knowledgeable, and honest!

  Vidya NR
3 weeks ago
Purchased a CPO vehicle, the sales person was very cooperative ONLY until the sale was made and promised me the second set of keys would be mailed to my address and later despite multiple follow ups and calls there was no response at all.The Sales rep told me that CPOs come with 2 keys but now the manager denies to provide the additional key. If additional key is not be going to be provided, the sales reps should not mislead customers by providing misinformation.Very irresponsible attitude towards customers, disappointing and would not recommend.

  Lily Salas
a month ago
I always service my Mercedes here, they have the best customer service. Eliseo has been my service advisor for many years, he is very knowledgeable and he always surpasses my expectations! They are the best!

  Rhett Hamernick
a month ago
I had my mercedes c240 serviced here. I bought a new key for it but had the original blade, the new key came and does not fit the blade bc they ordered a cheap replacement. They tried to sell me a second whole key but wouldn't refund the first one. A week later the car wouldn't start - which I thought to be key related. They charged me $650 to diagnose it to tell me it was undriveable. I bought another car and took the day off worked and I went down to have this one towed away. When I arrive I waited several hours and the porter magically drove my car up to me and said man it drove great. My service team member managed a shrug and declined to refund any part of this service. #stealership

  Lyle Burlingame
2 months ago
I recently purchased a used Toyota SUV and worked with Eddie and Yecci, it was a great experience and just as, or more importantly, I got AN AMAZING DEAL! Eddie was my contact on the phone and was willing to flex meeting me at a number I needed to land on and hold the vehicle a few days so I could make the long drive when other dealerships were not, or had hidden fee's for useless packages, which wasn't the case here at Mercedes of Marin.I worked with Yecci onsite and she is a fantastic saleswoman, very professional. In fact I can't say I've ever been more comfortable or felt as pleasantly while writing a check for a large sum of money. I could tell shortly after speaking with her that she was a good person and I could trust her; an atypical breath of fresh air when it comes to the customer experience at car dealerships.,Thank you!Lyle

  Pamela Pasquan
a week ago
I always have good service at RAB San Rafael. George is a wonderful service advisor. Happy to do business with him.

  Rhonda Alderman
a year ago
Michele McLellan helped me on multiple leases now and she is the BEST. I love her genuine and non-pushy way of helping people. She spent a lot of time with me, which I needed to make the best decision on my next lease and it would not have been the same experience without her help. I love Mercedes of Marin. They have a much larger selection than other places and the staff are all really nice and friendly. Great job and thank you so much Michele!

  Deitdre Holtz
2 weeks ago
Words can not express my sincere appreciation to the following RAB Mercedes Benz Staff regarding my experience on 28th March 2024; Max-Sales Dept., Richard-Finance Dept. and Alex-New Buyers/Tech. Support Dept. These gentlemen went above and beyond, providing "EXCELLENT SERVICE." Making sure I was completely satisfied with my new vehicle purchase. Thank you, Deitdre.

  Sue Driscoll
3 weeks ago
Liliana was wonderful! She made sure the problem with my car was taken care of to my satisfaction. She is friendly, responsible and an asset to Mercedes Benz.