Lexus of Marin Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Liza Judson
a week ago
I m very satisfied with my service at my recent appointment. Especially the service Advisor Terrance Arce accommodated me at last minute come in little early for my appointment and informed me about my service s plan with my vehicle and explained to me when will be best time for my next check up. Especially he doesn t even know, I had a surgery and in pain. He just helped me out from his heart. That s so awesome!! Keep up the good work!! That s great customer service and support for the client.

  Sue Poinsett
a week ago
I had my car towed into Lexus late on a Saturday afternoon and everyone was so great. They not only fronted the cash for the towing but also set me up immediately with a loaner. Even with the inconvenience of the remodeling they provided great and very attentive service.

  Beth Parrish
a week ago
Jeffrie at Lexus of Marin is so wonderful. He is the only service advisor I prefer to work with. He is very helpful, honest, and kind. He always makes my experience at the dealership service center a pleasure. I always leave there feeling like I got world class service! Thank you Jeffrie & Lexus of Marin! I am loyal to the core.

  Lesley Cesare
a week ago
Eric the service advisor in Scott Hudson the technician who is unparalleled, were great.Also, William, GENIUS, IQ auto sales guy came and made me super happy with the car I already have and the one that I am possibly going to want.

  Jun Kim
a month ago
Dean is amazing! Very comfortable speaking with him about my needs for service. Never have I felt any pressure about what needed to be done for my car. From drop off to pick up, it was a very smooth experience working with Dean. I ve worked with over 10 different service managers for my other vehicles but I m putting Dean on top!

  Cristy Jones
a month ago
I love the service staff at Lexus of Marin! My Service Advisor, Jeffrey, always goes over and above my expectations. They deliver my vehicle clean and sooner than promised. I feel like a valuable customer every time I take my Lexus to the dealership for servicing.

  Wendy Rosen
a month ago
I have had a very uneven service history with Lexus if Marin. Overall, I would expect more from such a wonderful company. They consistently disappoint in terms of delivering on what they say they will do - most recently on delivering my second key FOB after waiting almost a year to date. While friendly, their service disappoints. Good thing their cars are the best.

  David Fein
2 weeks ago
I just had my Lexus IS serviced at Lexus of Marin and could not be happier. Keith, my service advisor, is the consummate professional. He is knowledgeable and friendly and very easy to work with. Marcus, my mechanic has been doing the work on my car for years. He is simply the best.

  Glenna Greene
a month ago
I converted the lease of my 300ES Hybrid to a purchase. I never received license plates, tho I paid the dealership. They recorded a bogus address on the application, I requested a correction immediately. I called the dealership 4 times, finance, sales and general manager and received no help. They never returned my calls. I paid $125 (duplicate) to DMV myself to obtain my plates. I will not return to this dealership. Customer service is deplorable.

  Robert Bridwell
2 weeks ago
On time acceptance of car for routine service. And, on time delivery for pickup. Buffed out what looked like a paint scratch on hood and gave guidance on some user tech questions, both without charge. Good job guys and gals.

  steve denison
a month ago
Eric was terrific. Check-in was quick and seamless. Service was performed on time, and delivered as promised and Eric(again) was then great with the check out - reminding me of my 10k service. Car was washed. The missing second key was provided and programed.The coffee in the lounge is not bad.

  IT
3 weeks ago
Very responsive to questions and concerns. Good quality work. Excellent service advisor, Eric, and friendly porters! Terrific service manager, Dean!

  John Wong (John Yen Wong)
6 days ago
The Lexus of Marin's service department has always lived up to my wife and my elevated expectations. We have worked with Service Manager Dean deCastro from the purchase of our first Lexus vehicle in 1998. Dean worked at a different Lexus dealership in those days. We followed him to Marin. HaHaHa

  Ari Maslow
a month ago
Lexus of Marin provides superb service! Eric is courteous, attentive and communicates well. "Lexi" has 275,000k miles and all thanks to Lexus Marin mechanics and service team.

  Steven Shao
3 months ago
Had good experience to purchase US 250h in Lexus of Marin through William Morris. William is very knowledgeable, patient and helpful to smoothly go through the process to buy and accessories' setup. Highly recommend William if others need to buy Lexus cars.

  Stephanie Witt
6 months ago
The service person I dealt with, can't think of his name, and all members of your team, are very friendly, and eager to please. I always enjoy going in there. I loved that they washed the car and cleaned the mats !! I had just been on a long road trip to So Cal so my car was not clean... and now it is! The gals behind the desk were also very efficient and nice. Thanks for having such terrific people working for you!Services: Tire rotations, Vehicle Inspection

  Bonnie Bernardini
3 months ago
Had to wait longer then expected for service personal, once I got cost estimate was shocked at the very high price just for one part over $2,000, part needs to be ordered waiting to hear back. At the price Lexus charges is one reason I never have work done at the dealer location, my mechanic could not fix this problem since it was touch pad problem and had no choice but go to dealer. Over the years I have saved thousands of dollars by not using dealer, Lexus needs to get more competitive when it comes to service cost.

  Patrick Leaper
4 months ago
Friendly and professional staff. Purchased a new RZ450e which is a superb vehicle. Good selection of available units with no mark up. Lionel and Daniel were very helpful

  Robert K
3 months ago
I had Lexus Of Marin perform a complete diagnostic assessment on our LS 430 to address some unexpected issues. Even though I didn t have an appointment, they accepted my car and promptly fixed the issue and provided a very detailed checklist evaluating the status of the entire car and answered all of my questions. I have received EXCELLENT Service from Jeffrey Martin, Terrance Arce, and Dean DeCastro. Also it s been my experience the prices for Service at Lexus Of Marin are very competitive and their facility and Technicians and processes are superior (e.g. compared to private auto repair shops) therefore no need to worry about car dealership pricing being higher than private shops like some experience with other luxury car brands dealerships. Lastly but most importantly, is having TRUST with the Lexus Of Marin Technical Associates and Advisors.

  Martin Detels
2 months ago
Clarence was very knowledgeable, personable, and had great straightforward advice. Lexus of Marin did everything I asked them to do and everything I asked them not to do - very pleased.

  Steve Lampen
2 months ago
It went much faster than expected. The temporary offices and lounge were fine. Staff was polite and efficient.

  Malcolm Davies
a week ago
Great service, great people, fast, friendly and in the middle of rebuilding the dealership! Everyone tried hard and succeeded!

  Alvin Thlang
6 months ago
Always a pleasure working with the Lexus of Marin service center. Eric ways does a great job and very prompt and give updates in person and through text. Will definitely go again to get service on my Lexus. If i can give more stars, i would. Amazing.

  Robert Tooker
2 months ago
Happy to solve an unexpected car dashboard issue that popped up. Lexus of Marin got me in immediately and communicated perfectly thru the repair. Staff was professional and caring.

  Elisa Siu
2 months ago
Had my car serviced at this dealership, the pickup and delivery service was excellent. The staff was friendly and helpful!

  Alan Spencer
a week ago
The Service Manager, Eric, could not have been more helpful. Definitely superior customer service!

  Timothy Vu
5 months ago
Lexus of Marin is the only place I would take my Lexus vehicles. We have being going to see Dean DeCastro, the service manager, for almost 20 years. I only trust him & his staff to do service with.Services: Auto body & trim repair, Air & cabin filter replacement, Auto battery replacement, Auto power window repair, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Electrical, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Auto body & trim repair, Air & cabin filter replacement, Auto battery replacement, Auto power window repair, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Electrical, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil change

  Eddie Aguayo
a month ago
Quick service and the best customer service you can ask for. Will be bringing my car here regularly for service from now on.

  Tina C
3 days ago
Super friendly, everything was explained thoroughly! The waiting room was clean!

  Maria Marsella
4 months ago
Jeffrey in the Service Dept. is top notch professional to work with. He is a good listener, he's polite, and a critical thinker! He's a rarity.