Honda Marin Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rick Budde
a year ago
A-1 service plus tire rotation.Good job done well. Price was as I would expect from a dealer. Employees were pleasant and efficient.My wife usually takes me to and from the service department. She wasn t feeling well and (1) I had to take a Lyft ride home when I left my car and (2) I had to leave the car at the shop overnight so that we could pick up the car the next morning. I appreciate these accommodations.Services: Vehicle Inspection, Wheel alignment, Oil change

  Carl Ma
9 months ago
Unfortunately I came in for auto service and was told over the phone that a diagnostic service for the issue I was experiencing would be free and Marin Honda would provide a quote for the cost of repair. When I arrived, the service agent then said that the diagnostic would be $239. The interaction felt like a very frustrating bait and switch and seems particularly strange to confuse a free service with one that costs $239. Additionally, it was just a waste of time and hassle on a Friday afternoon with no effort to address the issue from the supervisor on staff.

  __ Yang
a year ago
Pretty dang smooth and positive experience. Brought my Accord in for a battery warranty issue and recall campaign and was assisted by adviser Steven O. Shuttle driver Les was also very pleasant and professional. Would return again for maintenance work.Services: Electrical, BatteryServices: Electrical, Battery

  Nadeen Napier
a year ago
I lost my keys and didn t have the red key .Simon was very helpful and he also kept me stay calm. I ended up having a expensive learning lessen. They got the job done call for ride so I could pick up the car. I was very happy and would recommend the Honda service department to my friends and family. Thank you for helping me out

  Sp3c13l Sp3c13l
a year ago
Marin Honda is the best place to service your Honda. I have been going their since 2009 and I have always had a good experience with trustworthy service. Just this past week I had to get my front break pad and rotors replaced. Steven Ong gave me great customer service. Steven squeezed me in without an appointment, clearly went over the work to be done and the duration it would take. The cost of work for a Honda mechanic with Honda parts was very reasonable. I love my Honda and I m so pleased and trust Marin Honda for my maintenance.Services: Wheel alignment, Brake service & repair, Oil change

  Priscilla Taylor
a year ago
Chris made sure he understood the AC issue I d been having and later called me and we discussed what they would do after he explained the diagnosis to me. He made recommendations for future work on my brakes. They took care of the problem in a timely manner.Services: Air conditioning, Oil changeServices: Air conditioning, Oil change

  Esme Nunez
a year ago
Had urgent car troubles, & Marin Honda was so amazing to squeeze me in w/o an appt. They took really great care of my car and fixed the issue the same day! Can t thank you guys enough for always proving the best customer service!!!!Service: BatteryService: Battery

  Sarah Borwn
a year ago
I went in for a windshield replacement, the windshield had a hole in it and glass all over my car. I also had an open recall that was taken care of and needed a new air filter. My service advisor was Victor Reyes, I've had him before he is always great, explains everything clearly and keeps me updated throughout. I'm not local anymore but make it a point to bring my car here - Marin Honda and their service agents always go above and beyond to make sure I'm taken care of. Thank you!

  Beverly Tye
a year ago
Always get good service and friendly help at Marin Honda. They walk you through what they are going to do and call if any changes with pricing. Helped get a ride. Final cost slightly less than quotes. Fast work.Services: Air & cabin filter replacement, Auto engine diagnostic, Wheel alignment, Battery, Oil changeServices: Air & cabin filter replacement, Auto engine diagnostic, Wheel alignment, Battery, Oil change

  Alexandra Tayts
2 years ago
It was a great experience first time - I worked with a female representative, who was nice and professional. This time I got unbelievably rude male employees (help desk guy and his manager) who tried to gaslight me, telling me that a simple diagnostic is not covered by my plan. when I resisted they became plain rude and yelled. My husband tried to reason with them, but in the end we just walked out. These people surely lost us as customers.

  Simon Cheung
2 years ago
As always, great service from Marin Honda. I've been taking my 2016 Civic to them exclusively and have had nothing but professional service since I purchased the car from this dealership. Victor did a great job handling this service visit. Highly recommended, I'll happily continue to use them in the future.

  Gregory Curtis
3 years ago
Great service, polite, treated as family. Staff was very courteous. I would definitely refer my friends to honda.

  Rich Baruch
2 years ago
Exceptional experience with the service team.Had a day of emergency moment and the team immediately sorted out how to fit me in and actuallyfinished the work earlier than anticipated and did mysoftware upgrade to boot. Great customer experience and made the decision today to lease my 4th Pilot due in no small part to the consistently excellent service from Marin HondaService: Tires

  Bob Griffin
a year ago
I had some regular maintenance done (B1). I was on a bit of a budget and couldn t go over a certain amount. My customer representative, Mike Weinstein, was really accommodating. He made sure that anything safety related was covered and if there were other things that could wait, he made that known. I was able to get online and do some work while I waited for my car which is an incredible convenience.

  Ross Tyrrell
2 years ago
3-day new hire Mike Weinstein and Simon Gregorio are great people and really wonderful down home calm and effective helpers and aides to your public, as have been all of the employees that I have had the pleasure of interacting with here. Really and truly some spectacular and actually phenomenal customer service, it really should be modeled after here.

  Elizabeth Thomas
a year ago
Performed a pre-purchase inspection of a used Honda that we were considering. Service was thorough, information provided was very clear and detailed, check in and out was easy. Absolutely would work with them again. Saved us from making a $$$ mistake, revealing major deficiencies in a large used car dealer s inspection program. Thank you!

  Kevin Doyle
a year ago
I was impressed by almost everything. When I called I was placed on hold but for a short period of time. I was asked questions I didn't know the answers to. But was told it didn't matter and they could get the answers when I brought the car in. It was around noon on a Friday and they offered to see me that very day. I declined and set my appointment for early Saturday. I pulled right in and was met by a service advisor in short order.He went out checked on my car and returned with an estimate. I signed and initialed the forms and he called me an Uber. On my way out I remembered I had a wobbly sideview mirror and asked him to check on it.He called later to inform me that the parts for the mirror were in stock and so I authorized the repair. In the early afternoon a got a VM telling me my car was ready for pick up. I was dropped off and with in minutes was on the road. This was the shortest time I have ever spent in a service department and that says a lot. They treated me like my time was important and they never wasted it! I shall return.Service: Oil change

  Marisol Medina
a year ago
Friendly, focused and fast. They checked me in fast, got drop off to work and when done I was back picking up my car in no time! I like the speed of the serviceServices: Tires, Vehicle Inspection, Wheel alignment, Oil changeServices: Tires, Vehicle Inspection, Wheel alignment, Oil change

  Susan Reiser
a year ago
Waited all day. Got there smog not done,couldn t hear the noise I brought car in for and was treated like I was a pain.So $280 later and a whole day without a car, not much accomplished.They did do the smog when I arrived to pick up but we waited .Attitude was not apologetic but disparaging towards me.Oil still at 60% day after service.

  James Baird
a year ago
Something was draining the battery overnight in our 2011 CRV. My local shop did their best but the problem remained. One day with MH's service dept, and the car starts without hesitation. Reasonable price, too.Services: Electrical repair, BatteryServices: Electrical repair, Battery

  Douglas Gilmour
2 years ago
I found the service agent to be very intelligent about Hondas - in general. He thoroughly explained what the scheduled service included. Professionally friendly and cheerful. I find this to be the case each and every time I bring my Honda in for service. Nearly one million miles in Honda vehicles. Error-free performance by design, quality of assembly and service.Thank you,DougDouglas GilmourServices: Tires, Brakes, Oil change

  Lakeia Benson
a year ago
Michael Weinstein was wonderful and handled our experience amazingly. Thank you Michael for your great customer service and for your suggestions on services. We will be sure to come back when in the area because of our experience with Michael Weinstein.Service: Oil changeService: Oil change

  Mary Santora
a year ago
It was time for a routine service for my car. I was able to schedule a same day appointment. I was quoted a price for the necessary services. Less than an hour and a half later, the car was ready and the cost was as quoted.

  Rachel Waldemer-Streyer
2 years ago
I really like coming here for all my CR-V s needs, even though it s an older model. Prices are competitive, everyone is nice (and you don t feel like they are trying to oversell), and the lounge had a pretty good coffee machine while you wait :-). Or you can walk around the beautiful bay on the flat waterfront trail while you wait.Services: Tires, Auto engine diagnostic, Oil changeServices: Tires, Auto engine diagnostic, Oil change

  Zamir Ahmadi
a year ago
Always a pleasure to use this great service center! Steven is always great to work with! And everyone of course as well! You should check out their sales department, great place to buy your next Honda!Service: Oil changeService: Oil change

  Matt Nelson
a year ago
My second Honda owned, and the first from Marin Honda, is always taken care of here as if the employees own children were regular riders. Every time I come in the take care of everything and do so with a warm positivity I doubt can be experienced anywhere else.Services: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Matthew Olsman
a year ago
Steve and Les were wonderful to work with. Great people with good attitudes and really made for such an easy experience. Will definitely go back.

  Kevin Roesler
a year ago
Replaced all 4 tires and performed a front-end alignment. As always, an inspection of my car was performed. Simon Giragossian, my service center agent, walked me through the inspection and highlighted areas of importance. His explanations were very clear. While pointing out risk of failure with my oil pump, he did it in a way that I didn't feel like I was always being upsold on unnecessary work. I trust Simon and look forward to working with him and the rest of the staff at Marin Honda.Services: Tires, Wheel alignment

  Donna Santiago Woods
a year ago
Michael Weinstein put me at ease when I arrived freaked out having ridden on rim of blown out tire. He assured me all would be well and it was. Communication was great and everything was agreed-uponServices: Tires, Brake service & repair, BatteryServices: Tires, Brake service & repair, Battery

  Stuart
a year ago
I brought my Acura here after I heard that Honda services Acuras. The value and level of service was great! I wish I knew this a few years ago when I first got my MDX :-)I definitely recommend them to any Acura owner.Services: Air & cabin filter replacement, Brake service & repair, Oil change