G & C Auto Body, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lotta A
2 weeks ago
Seems to be difficult to get to know if they do any sun damage repair on the paint. I filled in a contact form with my question on their website - no reply.When I called, the lady on the phone didn't seem to know what sun damage on the paint was. She said they don't do that kind of work but they do paint repairs....? I asked to talk to someone else, it "wasn't possible".I said I could email pictures to show her/them what I talk about, she said sending emails was not possible.We have used them once before with an okay result albeit the backdoor rattled and still does after they put it back on.

  Christopher Rizzuti
2 years ago
If you have any attention to detail and care about your vehicle do not use G and C.I am not sure why there are so many positive reviews.Their was good communication from the start. However the work did not match.Someone tried to steal my Ford Ranger in Oakland and damaged the driver side door lock and the ignition.G and C replaced the door and ignition components.When I went to pick up the truck the driver side window was extremely difficult to roll up and down (manual window), the door panel mount was broken, the door latch was tight, there were runs in the paint, and the key did not open the passenger door lock.G and C fixed the problems, minus the door panel mount and the window. The window is not the same as before.I don't usually bad mouth people. But there is no quality control at G and C. There is clearly no pride in the work being completed here.Find another shopEdit:I am updating my review to 4 starts because G and C reached out and fixed some issues.They replaced the window regulator, fixed the runs in the door jams, and corrected the overspray.I appreciate their effort to complete the job to a higher standard. Thank you.Services: Painting, Body & Trim

  ROSE GROSVENOR
4 months ago
I gave two starts because when I walked in the ladies up front just stared at me and didn t welcome me in. I had to speak to them first. I m black. The next lady that walked in was an older white lady and they welcomed her in offered her coffee and asked for her name and who she was there to see. This is the second time I came to this shop and they did the same thing. The old lady working in front always looks at me like she s disgusted and when I speak to her she looks at me like she doesn t know what I m talking about and acts like she s on the phone. I already paid for my car to be fixed here and I still don t get a welcome. People wonder why black people act the way they do, it s because we get mistreatment for no reason.

  ester rodriguez
2 years ago
They seem fast and efficient. I just started the process so we will see how it goes they were friendly and quick I had an appt for 3 and was out by 315

  Victoria C
a year ago
I had a great experience here for my minor scratch and bump (hit & run) on my brand new car. You know how much that hurts. I was treated with respect and kindness. They did everything they could to keep my costs low and gave me referrals for other service providers that could do the job without using my insurance. My scratch on my new car is gone and I was referred to someone who can come to my house to remove the slight dent. I m so relieved and grateful. Highly recommend. Very fair place.

  Tree
2 months ago
I'd hire Christian to do anything. Customer service excellent, very attentive to detail and keeps his word about when and how often he will keep you up to date.

  Dennis
10 months ago
Today I asked an employee whose name I do not know what he thought about my problem with the car and how it could be solved. Right in the parking lot, he inspected the car and gave me a professional consultation without any appointments and bureaucracy. At the same time, he advised wonderful guys who solve the same problems. The worker is very competent and understands what he is talking about. I understand a little about mechanics and believe me, it was the most professional consultation I have ever received from eminent auto repair shops. I believe that in this place your car will be taken care of properly. It is a rarity. Thank you!

  Grace
9 months ago
I had a bad experience with this location. Had an appointment set for the morning, called ahead to ask how long it was going to take to get an estimate on a broken window, was told 15-20 minutes so I kept the appointment. Got there early to make sure I was the first checked-in so I would be done fast. Ended up waiting 40 minutes and left since I was going to be late for work. They took a lady before me who came in 10-15 minutes after me. They weren't apologetic but I made another appointment and got the estimate at a later date. Was told verbally and in an email that they ordered the replacement window but checked in 2.5 weeks later since no word and turns out they never ordered the window. Will be taking business elsewhere.

  Mayra Rehfeldt
a year ago
This is my first experience, having my car damage. The trauma of in accident, left me very shaky. Thank God, damage was only in my car. The quality customer service I received at G & C, was above average.I definitely will recommend G & C, to friends.Thank you so much much, for the professionalism, quality work and most of all, for the quality customer service!Happy New year!Service: Body & Trim

  Marco Urbina
3 months ago
It was a really bad experience I never have any issues when it come to a auto body repair in one of my vehicles this shop is trash I definitely don t recommend to any car owner to let them work in their vehicle I been back and forth from this shop to try to have my car fix after two year ago I have a brand new Toyota Corolla by the time and couldn t ever fix at this time I still have issues with the car that they should repair the first time and now that is raining I noticed that it s a licking inside the car from the repair areas so mad about this experience with this people they should not be rated one star

  Timothy Waddy
a year ago
They took ages to get back to us just for a quote (D&K got back to us in a day).AAA strongly suggested we go to them otherwise they wouldn't 'guarantee' the work. So we persevered. Finally got a quote, two weeks later. We had been told 2 days.Took the car in.Was told it would be ready in 5 days. No offer of a replacement car.Got some communication from the rep, but when the day came, not a word. My husband calls, I call, they say 'we'll call you back' nothing.I emailed asking if they were 'ghosting us' .Finally we get an email back saying the car was not ready.I ask so when is it going to be ready. By the next day at 1pm was agreed (2 days late)We got there a little early, because we wanted to inspect the work, but they barely made it on time, we didn't have time to inspect the car to make sure the work was done correctly because we needed the car yesterday and so had to go.As it turns out, after we paid, we noticed the work was not perfect and has a visible flaw in an interior panel. I emailed to find out if they could rectify the problem... did they email back? Not a word.Would not recommend.Would not go there again.The only good thing I can say is that at least the outside of the car looks good and the car is drivable.Service: Body & Trim

  Kim Pace
a year ago
G&C Auto is wonderful! Christian is a very thorough Estimator and provides excellent service and communication throughout the process. The whole front desk Team is amazing and super friendly and helpful. My car looked brand new after all of the work. I highly recommend them for any Auto Body Repairs! Thank you G&C!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Alfonso Montuori
a year ago
Having to go to a body shop after being scraped and bumped is not exactly fun, but Andy Nguyen took amazing care of us from start to finish. The body work was superb and the car looks brand spanking new! I can't recommend G & C Auto Body more highly. They were fast, efficient, they did a fantastic job, and they were great to work with.Service: Body & Trim

  Todd Sarshad
3 years ago
Excellent work, customer service and cost estimates. Tony (the owner I believe) himself processed and checked in my car. Nice, clean office, shop and parking area. Really well run business - all aspects.9/2020 update - Well, I had to use G&C again (damage to rear right side of the bumper). And again, I was not disappointed. They were ready for me at the appointment time and I was out in a couple of minutes. I dropped the car off on Friday at 11:00 and it was ready Monday afternoon. Excellent service and workmanship!Service: Painting

  DaddyOs7
a year ago
Overpriced overall charges. G and C said my vehicle was done but when I picked up my vehicle parts were missing and my TPS sensor went out after they said they charged my insurance and replaced the tire. I went back 2 or 3 times to get the part ordered and fixed. After running to G and C maybe 6 times to deal with this, the opposite sided TPS sensor went out. Today all of my TPS sensors stopped working and my alignment is out of wack even though they charged my insurance for it and said they fixed it. I asked for my $200 deposit back from the manager way back at the beginning of this because of all of the problems but he never got back to me. Ever since I picked up my car from G and C my front brakes started grinding and today I had to replace them costing me $400. I don t know what kind repair shop they re running over there, overcharging insurance companies, not fixing cars properly, and leaving customers with more problems than they went there with. I mean what the heck is that?

  kate mohun
a year ago
this is the latest of several timesI ve had to come to G&C, and they ve always been great. I had two windows broken on my vehicle, which they were able to repair - including one difficult part for the door - and make my car as good as new! thank you G&C! you guys are great!Service: Body & TrimService: Body & Trim

  Marlene Campbell
2 years ago
My experience was 5stars PLUS!!! The team here are so kind and efficient and GREAT communicators. The front office ladies are the sweetest and most helpful!! I felt like everybody here cared about me and my vehicle. They take pride in their work and it is appreciated. Peter Romero specifically went above and beyond!! He cared about the lack of professionalism from my insurance company, he cared that I was treated fairly and honestly. He took such good care of me and helped me through an extremely difficult situation with my insurance company. He helped me with the correspondence, and going up to bat for me with them from start to finish. I know if it wasn t for Peter my car would still be sitting there with no action being taken place. He should be promoted / recognized for his efforts in some way, he is honest, and professional!!! Outstanding work he did. Outstanding. Thank you Peter. And thank you GandC.Services: Exhaust, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Oil change

  Debbie Tate
3 years ago
I ve been to G & C twice and they are impeccable in their work, service and friendliness with customers. They truly go above and beyond. Car problems are the worst with all of the stress involved but G & C takes care of things and brings that stress way down. Always on time, providing information and choices throughout the process and handling everything with insurance. They even handled car rental issues when that s not their job just to ease stress! The best part is my car looks as good or better before the damage. I love that it s family owned and really genuine care. I ve been to G & C twice and they are impeccable in their work, service and friendliness with customers. They truly go above and beyond. Car problems are the worst with all of the stress involved but G & C takes care of things and brings that stress way down. Always on time, providing information and choices throughout the process and handling everything with insurance. They even handled car rental issues when that s not their job just to ease stress! The best part is my car looks as good or better before the damage. I love that it s family owned and really genuine care.

  Eddie Perlas
2 years ago
Great customer service, quality work with attention to detail. Kept me informed of the status of the project. Pleasant surprise that worked was done a day in advance. Kudos to Christian Gordon for a job well done. Love that they returned my Porsche clean inside and outside. A great experience provided by the staff.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jeannette Daroosh
a year ago
The customer service is OUTSTANDING as is the body shop work!!!When I picked up my repaired car, I got a flat tire immediately after leaving the shop - my dash computer showed the tire losing air very quickly. I made it home & called G&C and said I think you sent me home with a flat tire. Will Liu, the General Manager, came to my house to help with the repair. It turned out that the tire was not only punctured, but was sliced as well, so it was not repairable. It's anyone's guess as to where this damage happened. Will removed the wheel with the damaged tire, installed the guniwheel and then followed me to the tire shop to make sure I made it safely. I am EXTREMELY grateful to Will and the entire G&C team for the amazing help, service and repair. Based on my experience, I highly recommend G&C Auto Body!!!Service: Body & Trim

  Stan Hutchings
a year ago
Friendly staff, knowledgeable estimator was right on the money and ready a few days early. Shop is approved by Tesla and CSAA. I was very pleased and relieved that everything was as promised for cost and completion. Periodic updates kept me informed of progress.

  Aaron Grogan-Jackson
4 years ago
Our car was in a major accident. G & C had very good on-line reviews. Anna was extremely helpful, and completely handled everything on our behalf. Unfortunately the car was totaled by our insurance company. G & C did an excellent job handling everything with our insurance company, and the salvaging of the car. I would highly recommend them, and intend on having them repair another car I own.

  Daria Yates
5 years ago
G&C Auto Body is a life saver. I am a busy mom of two so when someone hit my vehicle, I needed help fast. Not only did they respond to my call immediately, they helped me get into a rental car within the hour. Their customer service is above excellent as they took care of all the details for me and updated me on my repairs. Their employees are exceptionally skillful and they did an outstanding job repairing my car. G&C took the worry and stress out of life's mishaps. I am so grateful and I highly recommend them.Bella Ryan..

  Rachel Gurney
2 years ago
Peter and his team at G and C auto body were very professional and the services they carried out were beyond expectations. not only was the work flawless and highly detailed, I came out with knowledge and a car that looked good as new. I can not recommend highly enough. thank you for all your hard work and so much respect for my car.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Havadood
9 years ago
These guys are THE BEST. I had a wonderful experience recently when my car was involved in an accident and the other party's insurance company assumed responsibility for the repair. As a senior citizen, I certainly have had my fair share of experiences with Auto Body shops; some good, some bad. Without question, G&C was the best experience I ever had. They are professional, honest, reasonable, customer- oriented, informative and very skilled. If you choose to use them, you can be assured that you can trust them and that their work will be first rate.

  Amanda Moore
5 years ago
I have used G&C Auto Body several times for repairs. One time i worked with Sierra and another time i worked with Anthony. They both provided excellent, thorough, and fast service. The front office staff was also extremely helpful arranging my appointments and rental reservations. If I need my car repaired again - i will definitely go to G&C!

  Nicole Fucile
4 years ago
I rarely leave bad reviews but my experience with G&C has been horrible. First, I scheduled an appointment for an estimate but when I came in for it they had no record of my appointment. The same woman who was working that day was the one I spoke to on the phone yet she had no recollection of our conversation. Luckily a technician was there and was able to assess my car. He was very kind and promised me an estimate by email ASAP.Unfortunately, this estimate didn't come and still hasn't! I called G&C the day after my appointment asking when I might get my quote from the technician, when she went to look up my information she couldn't find me in the system....Once again they had forgotten about me. I am finally transferred to the technicians phone line, I leave a message kindly asking for a call back and estimated date for the quote. I never hear back. It's been almost a week and I have heard absolutely nothing.I usually wouldn't make such a fuss about this but to say the least G&C doesn't seem to care about customer service or acquiring new business. It's a huge disappointment and I don't think I'll be recommending their services any time soon.

  Victoria Camelio
2 years ago
The entire team was communicative, friendly and professional. My car looks great and was ready one day early. Great collaboration with Enterprise Rental Car too. They made the entire process very smooth. Thank you!Service: Body & TrimService: Body & Trim

  Richie B
3 years ago
I am extremely pleased by the services, timeliness, courtesy and thoughtfulness I received resultant from an unoccupied hit-and-run accident to my vehicle. The quality of work performed was exemplary. Service Writer Erik. exhibited a great amount of care and concern, always keeping me informed on what and when as well as completion time. Erik ensured me through timely communications via phone, text and email. I do not hesitate in recommending the company and personnel of G & C Auto Body San Rafael. Thank you!Services: Painting, Body & Trim

  Noemi Azanon
3 years ago
I found G&C through my experience of getting my car repaired after I got hit. New to this process out of the 4 locations I went to my experience with Christian Talavera was great! He talked me through all the steps and provided me updates. They were precise and on time on there part. Front desk staff were friendly and knowledgeable as well. My car is back to me and running and looking new! Gracias!Service: Painting