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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Michael Richter
2 days ago
My experience with Caliber Collision was a very good one. They got me scheduled quickly, diagnosed the situation, ordered parts, I had to wait for the parts from Alfa Romeo a few weeks, and then they installed. The communication with the team, particularly Nelson and Kelly, was excellent. They were professional and friendly and I will back if I ever have a repair that's needed.
Irene Leija
5 months ago
Caliber Collision is amazing! I ve had to take my car in for repairs 3 times in the last year, as a victim of 3 separate auto crimes. My regular repair shop wasn t available this time around so my insurance company connected me with Caliber. I wish I d known about them sooner. Not only did they take my car in right away, but they were efficient and did a high quality job. Plus, my car looked like it was washed and detailed when I got it back. Top notch service from beginning to end. This is my new repair shop from now on! Thank you, Caliber!
Terry
2 months ago
My driver's side door and front panel needed to be replaced after an accident. I started at another highly ranked car repair shop in San Rafael recommended by my insurance company. After two weeks of getting the run around, I still did not have an estimate. I called Caliber Collision and they were quick to get me in and start repairs. Nelson and Kelly provided great customer service. They kept me well informed about the repair progress and always got back quickly when I had questions. The repairs were done when promised and the car looks great.
Helene Linck
4 weeks ago
Great work on my car and excellent customer service. Thank you Tony for getting my car back to Walnut Creek location as soon as possible, and thank you to all Caliber Collision crews working hard to restore my car.
Robert Herrera
5 months ago
My 2001 Lexus CT200H was rear ended during one of our recent rains, Caliber Collision contacted me immediately to schedule an estimate appointment, paperwork with Liberty Mutual was seamless, repairs completed on time, car looks great again.
Gurdeep Dhillon
2 months ago
We visited the location without an appointment. Nelson and Eddie started the repair process on the same day and the service is top-notch
Adrianne Sanders
3 months ago
Very helpful and knowledgeable throughout the process. Kept me in the loop as my car was being worked on!
Gio Cruz
a year ago
My vehicle's front bumper and headlamp were damaged from an accident. Caliber Collision gave me a quote for the repairs and ordered the parts the same day. Great service and communication. The repairs were quick and my car looks like it was never hit. Thank you to Nelson and the whole team.
Kendal Kubo
a month ago
Very professional and the vehicle was done in a timely manner!
Roman Sheykhet
2 years ago
Very nice team of professionals! Nelson provided exceptional customer service - he kept me up to date with how the car repair was going. He did everything he could, above and beyond, to get my car in perfect condition as it was before the accident. Would definitely recommend this business to anyone!
Gregory Zabek
4 months ago
Timely quality very much better than than any other company that I have used. THEY CARE ABOUT
Sharon Maldonado
2 years ago
I have unfortunately needed to bring in multiple cars in for repair at Caliber. The services provided were beyond excellent. Everything was done with care and attention to detail. Nelson made sure that I left with no unanswered questions and completely satisfied every time.Services: Painting, Body & TrimServices: Painting, Body & Trim
Christopher Weldon
2 years ago
The San Rafael Caliber team was great! Big thanks to Kelly, Nelson, and Derek for keeping me informed and ensuring I got my vehicle back quickly. They were all so friendly too. My car got hit in a hit and run and I was prepared for a stressful process to get it repaired. Quite the opposite was the case! My vehicle was ready within a week and looks great. Thanks Caliber SR!Service: Body & Trim
Clara Reyes
3 months ago
Im so glad that my insurance work with caliber collision de comunication was awesome and great service l hope no need to return but lf l need it for sure will pick caliber collision
Bev Heinecke
2 years ago
I appreciated the courteous and attentive service I received from Caliber Collision. The body work and painting they did was excellent and they finished two days ahead of the scheduled pick up time. I would highly recommend them.
pwardseitz
a year ago
Unbelievably bad:Our insurance company insisted we go here instead of Crebassa. The car was in the north bay so it was supposed to go to San Rafael. After over a week of delays and poor communication, Caliber San Rafael decided they were too busy and sent it to their Pine street Walnut Creek branch. They took weeks to do the work, again with terrible communication. When we went to pick it up it was making a terrible noise. An engine mount was broken. It's hard to fathom how they didn't notice the noise and vibration.After another week of unreturned phone calls, they sent it to the dealer for repair. Apparently they can neither diagnose nor repair broken motor mounts. They just ignore them and hope for the best.We got it back and it still makes the noise. Today the wheel fell off. This is a 2016 Subaru Forester with 50,000 miles on it and they can't fix it.Service: Body & Trim
Judi Shaffer
5 months ago
Great job on repair, communication, customer service; TY!!!
Dawn Murphy
3 years ago
I highly recommend using Caliber. No one wants to deal with getting a car fixed especially after it's been in an accident or vandalized. I went to Caliber because it was close to work and am so happy I found them! Derek knew exactly what to do and was able to handle everything I needed taking the stress and frustration away. The staff at Caliber was professions from the estimate to having the repairs done. I dropped my car off for the repairs and the work was done when promised and my car looked fantastic when I picked it up, I could not be happier.
Barbie C.
3 years ago
I went in to get an estimate for my car. They are all extremely professional and nice. Everyone is ensuring that you are safe during COVID. I received my estimate quickly. I will be using them in the future.Service: Body & TrimService: Body & Trim
Joanna Chin
2 years ago
Caliber didn t just do exterior repair. They went in and found more extensive damage that was addressed . Meticulous repair wax performed. My car looks like new nowServices: Exhaust, Painting, Body & TrimServices: Exhaust, Painting, Body & Trim
Allison Williams
5 years ago
You know the moment you walk in the door that you are in good hands. The facilities are clean, the staff professional, and the woman at the front desk is amazing! Its like having the concierge from a 5 star hotel help you fix your car. I cannot recommend them highly enough.
Renee Brunner
a year ago
My car was t-boned and my car was sent here .I thought it would be totaled but Nelson took care of everything in a timely, comprehensive manner .I was overly impressed!Services: Tires, Painting, Body & Trim, WeldingServices: Tires, Painting, Body & Trim, Welding
Lisa JoHnson
8 months ago
Great customer service, super friendly and the work done, was excellent!
Amid S
11 months ago
I was lied to by Nelson, who made me pay out of my own pocket for damage on my vehicle, due to another person, hitting me,Service: Body & TrimService: Body & Trim
GamerGirl 13830
a year ago
They did an amazing job on my car I highly recommend them.Service: Body & TrimService: Body & Trim
Traci W
a year ago
My car looks fantastic and the office staff was very helpful and friendly.Service: Body & TrimService: Body & Trim
JoAnn Hartley
8 months ago
Excellent and efficient service. I would recommend to anyone who needs body work.Services: Painting, Body & TrimServices: Painting, Body & Trim
Diana Richmond
a year ago
This place is peerless. The quality and thoroughness of their work is very high, and they report accurately during the process.Services: Body & Trim, WeldingServices: Body & Trim, Welding
Grant Glossop
6 months ago
The car looked better than coming from the dealershipService: PaintingService: Painting
Barbie C.
a year ago
Needed my bumper painted...someone scratched it. Work done quickly, efficiently and the entire staff is helpful and friendly.Service: PaintingService: Painting