Audi Marin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rody Santamarina
a week ago
I recently had the pleasure of purchasing a vehicle from Audi Marin, and I must say, it was truly an exceptional experience.I want to extend my deepest appreciation to Nathan, the sales manager, with whom I've had the privilege of working over the years. His expertise and unwavering dedication to customer satisfaction set the tone for my entire experience. Nathan's professionalism, personable demeanor, patience, and relentless commitment to ensuring my needs were met made the process incredibly smooth and actually quite enjoyable, culminating in an excellent deal.Robert, the sales associate, also deserves recognition for his exceptional service. His responsiveness, easygoing nature, and willingness to accommodate my complicated schedule made me feel very valued as a customer.In addition, Leonel, the finance manager, demonstrated remarkable attention to detail, flexibility in minimizing any burdens on my end, and skill in finalizing a deal that aligned with my goals.I must also commend Ben, the general manager, for his outstanding leadership and commitment to excellence. Under his guidance, Audi Marin has become a beacon of exceptional customer experience and support.Despite having made numerous vehicle purchases in my lifetime across various dealerships, I was pleasantly surprised by how streamlined and effortless Audi Marin made the entire process. Their flexibility with my complicated schedule was unparalleled, transforming what can typically be an arduous experience into an absolute breeze.Lastly, I want to highlight the service department, particularly Brittany, whose dedication over the years to addressing issues, even those beyond their control, made me feel appreciated and valued as a customer. Their commitment to ensuring my satisfaction truly sets Audi Marin apart.With a team of professionals like Nathan, Robert, Leonel, Ben, and Brittany, you can trust that you'll receive nothing but the best effort and attitude, translating into exceptional service and support every step of the way.Thank you, Audi Marin, for exceeding my expectations and making me eagerly anticipate my next car-buying experience with you!

  T'keyah
4 weeks ago
I bought a car from Audi Marin almost a year ago. I wanted to warn other young military personnel about my experience with the company. Although I was hesitant to post a review that could harm the company's reputation, I decided to share my story to help others.I found an inexpensive car with Audi Marin using the Navy Federal car buying program. The dealership was almost three hours away from me, but I scheduled an appointment to check out the car. When I arrived, Scott told me that another person had been looking at the vehicle and wanted to purchase it, but he didn't have a check. Scott left me and my friend sitting at his desk to talk to the alleged buyer. After the conversation, Scott said the guy still didn't have the check and would proceed with letting me test-drive the car.After the test drive, I told Scott that I was in the military, and he said he was formally enlisted. However, he asked me to run my credit even though I had a pre-approved loan from Navy Federal. I showed Scott all the paperwork, but he still insisted on running my credit to prove that I was not a fraud. He said the credit pull was just for an identity check, but he then came back with paperwork saying how great my score was and that he could get me a better deal than Navy Federal. I declined his offer.Scott asked me how much I could put down on the car, and I told him the amount on the check from Navy Federal. However, he persisted in breaking down all the costs, which were almost twice the amount of the listed price for the car. I foolishly told him I had a few thousand dollars, and I asked him if putting a deposit down would lower some of the total price. I don't think my down payment knocked off any extra pricing except the extra amount that appeared doubled.Eventually, I signed up for the car despite all the red flags. During the test drive, the yellow light was on, and Scott said it might be the tire pressure light because they had mounted new tires. He promised to fix it for free, but I never received any resolution regarding the issue.Lastly, I was harassed by another representative from Audi Marin through text messages and voice calls for a few weeks after I got the car because the check from Navy Federal didn't clear. It turned out the check was illegible, and I needed to get a new one from the bank. I drove almost two hours to get a new check from Navy Federal then drove to drop it off at Audi Marin. The new check was legible and provided no further issues.Overall, the car works great, however, except for the ongoing yellow light warning. I wouldn't recommend it for young military personnel to use this company. Instead, I would recommend speaking with the military family and readiness center to give you cheaper and more reliable options that would not double the price due to your military status. Some bases have lemon lots and military personnel selling their used vehicles.

  Maureen McCoy
7 months ago
What an awesome experience! We set up an appointment to test drive online and Abraham greeted us promptly when we arrived. He asked several questions, then showed us many options he felt would meet our needs. He didn t hover or put any pressure on us. He gave us a great deal, and I feel he really wants to do the right thing for all parties concerned. He took the time to go over all the features of the car, which can be overwhelming. I would absolutely buy/lease another vehicle from Abraham.The finance department was very efficient and professional. Leonel made the process painless and he even found a way to save me a bit on money! Audi of Marin is first class service.

  Tim Tuttle
3 weeks ago
Had a great experience with Audi Marin. Shawn was very easy to deal with and made the whole process seem so easy and straight forward. We love our new car and feel like we got the best deal as well. Thanks Shawn and his team!

  Paige Barrameda
a month ago
Such a great experience at Audi Marin! Abraham helped us out and made the process for buying a car extremely smooth and stress-free. He truly cares for his customers. 10/10 serviceHighly recommend!

  Brian Soward
a month ago
This was our fortunate but unfortunate second purchase from Audi in Marin. They worked extremely hard to get us into the first car, which was totaled and they did the same for us again.The whole team from sales, finance, to service provided an excellent customer service experience and went above and beyond for us. Mo was the one who sold us our car and he s the one we went back to. He s passionate about getting you exactly what you want and he cares about making that happen for you. Aldo in financing worked extremely hard at making the numbers work for us and stayed late both times to close the sale. Brittney in service worked with us on getting our car into the service department to get fixed and dealt with the insurance company on my behalf to make the process a little bit easier on us. I cannot say enough about the team as a whole.We appreciate all of you.

  Nina Borja
a week ago
Our Audi experience has been the most impressive and top notch ever, when purchasing and leasing a vehicle. Special recognition needs to go to YuvRaaj Madra and Grace Collins. They both have gone way above and beyond to make mine and my husband s experience the best level of service available.

  Charles W
4 months ago
Residing in the South Bay Area, I could have easily settled with other Bay Area dealers but we were willing to give Audi Marin a try because of the clear and straight forward communication, and the sales team s willingness to earn the business. Our sales David Lu s dedication to his customers is truly commendable. He not only secured me an excellent BF deal but also provided me with peace of mind on my decision making. I want to take this opportunity to express my heartfelt gratitude to David for being amazing at what he does. His commitments to customer satisfactory, and his competitiveness, has made him a trusted partner for any potential Audi owner/loaner. My entire family is happy with the purchase, and I owe this to the outstanding service David has provided.

  Paul Manning
a week ago
The dealer represented to us the there was a second key for the car. But then said they could not find it and would do nothing to make up for something which we were led to believe was part of the deal. Only a day after the paperwork was signed did they explain the error was theirs but would do NOTHING to make up for us having to now pay over $500 for a second key. I would not be surprised by this behavior if it were not the DEALERSHIP which was selling the car and they clearly made a big mistake that I am now having to pay for. Watch out when dealing with this dealership. They can not be trusted.

  Gary Fong
5 days ago
Reached out early morning wanting to look at a car. It was ready when we arrived. Absolutely immaculate condition. Test drove. Negotiated. Purchased. Drove home. Pretty smooth.

  ADonis Prince
a month ago
Robert (Bobby), Raj, and Emad made my first car purchase experience worthwhile and memorable in a very positive way! I can t thank them enough for their service, understanding, expertise, and genuine assistance. They were all family oriented, easy to work with and thorough. Knowledge is power and it s always easy to do business with people who know and love their craft.

  karen heidenreich
3 months ago
Just purchased my new car from Audi Marin and I can t say enough good things about the experience. The entire staff was impressive and my sales person, Asma was fantastic. She was informative, efficient and engaging. She responded to texts immediately. She made the actual purchase smooth, staying with me the entire time and followed up the next day to make sure there were no problems. I would highly recommend Audi Marin to anyone interested in purchasing an Audi. I would give 10 stars if it were possible.

  Jan DiSanto
a month ago
I felt very seen and met by Grace as she navigated us through the process of figuring out which model to get. She was very skillful at walking along side me in the process, giving me guidance without pressure. She s a top notch salesperson.

  Mychael Pierce
2 months ago
Overall the buying experience was excellent! Our salesman Diego was great. He was very professional, personal and unbelievable mature for his age. The finance manager was very helpful as well.I highly recommend Marin Audi and ask for Diego

  Zoe Kessler
a month ago
Had a really excellent experience with this dealership and salesman Scott C with our new wagon. He was kind, clear, and walked us through all our options to identify the best car and tradeoffs for us. He went above and beyond to help us secure the car quickly as well (particularly helpful with a little one on the way!). Would super recommend this dealership and Scott in specific

  Lucas (Lucas)
3 months ago
Extremely satisfied with my recent purchase of Audi q5! Very efficient and transparent! Changed my view of a typical dealership experience. Highly recommend this dealership! Also, Grace Collins did a fantastic job! She helped me get the best deal in town! Will recommend all my friends here!

  Jennifer Kirkland
4 months ago
I brought my car in yesterday for an oil change. Gary was very professional and helpful. My experience at Audi Marin has been excellent from the word go!Thank you to the whole team for making my car shopping, servicing and follow up all excellent experiences.Happy Holidays!Jennifer

  Sam Barimani
5 days ago
Amazing experience. Professional staff. Specially thanks to grace who helped us with the process. It was super easy and straight forward to close the deal.Thank you so much

  Melissa Jordan
3 months ago
Audi Marin is a great dealership to work with, very professional, transparent pricing, and an efficient process. We ended up not purchasing through them but absolutely enjoyed the experience and appreciated the time Scott spent with us. Highly recommended!

  Reza Moezi
4 months ago
We were looking for quite a while to purchase a family car that would be predominantly driven by our son. Found the exact car at Audi of Marin. When I called the operator connected me to Jessie in sales. From the initial contact he was professional, responsive, and followed up with what he promised. During the purchase process he maintained his professional conduct. We had an excellent experience thanks to Jesse.

  vicki
4 months ago
Every time I call service, I am greeted with rude, exasperated young women. When I arrived I heard the gal speaking with another customer in the same manner. It's unacceptable.I had to wait for someone to help me when I arrived and until I asked a technician, they were going to let me stand there until, who knows.I've been going to Audi Marin for a few years now and since you are the only Audi service within 75+ miles, I don't have any options.I find when I'm there or speaking on the phone with you, I am told what you can't do for me rather than what you can do.I knew it was going to be a long day for servicing my car so that was fine. The technician Ian gave me updates and was fine once my car was being serviced. I requested my car to be charged before leaving, which did not happen. I had a very helpful sales person when I inquired about maybe buying another Audi but once again when I asked a different salesman a question while I was in the waiting area, he was unhelpful and unprofessional.It's a pity you are the only game in town.Finally, I have no idea if I'm being charged reasonably because I don't know what it costs to service my car and you can charge whatever you want.

  Max Blum (Revive Salvage Co.)
3 months ago
The car buying experience can be stressful, and in many cases unpleasant. My experience with Marin Audi was absolutely phenomenal. Not only was I able to complete purchase completely online, the car was delivered to my driveway. Scott Carter was an outstanding salesperson who took great care of me. The pricing, process, and overall experience was transparent and efficient. I absolutely recommend Audi Marin.

  Maxwell Szabo
3 months ago
Many thanks to Grace and the entire Audi Marin team. I leased an Audi and brought it home and put it on an old electric charger I had . And it got stuck! Grace and the service team (thank you Danny and Sean!) sent out a technician to my home. There was an issue with my charger and they helped get it off my vehicle. They were responsive and really went above and beyond to communicate and handle the problem.Also want to thank Andrew in Finance who not only shared a common heritage but was also super helpful as we finalized the paperwork.Sincerest appreciation to everyone on the team from a happy customer.

  Irma Waiters
5 months ago
Grace and her team at Audi Marin were amazing from start to finish of the process! I had the best experience and will refer all my family and friends to them for their excellent service. I will return to them in the future for any purchase and drive out of my way the 2+ hours for their excellent service!

  Brit Molenda
2 months ago
I m so happy with my new lease of a Q5 from Audi Marin! This is my third lease with Audi (A3, Q3, Q5). Each year when my lease is going to expire, I don t want to return my car because I like it so much, but I am then even happier with my new lease. Robert Langlois at Audi Marin did an incredible job at getting me into another lease. I was above satisfied with the car, features and coverage I walked away with, all of which was within the budget I had set going in. I felt no pressure or discomfort (as a woman going into a car dealership alone), but instead, an entire team that was willing to work with me until I left completely happy. Highly recommend!

  Gerard C
5 months ago
Buying a car sucks. Full stop. I ve had dealers ask for my keys so they could keep me in their clutches. I ve had others offer one price and after HOURS of doing paperwork, they came back and said they made a mistake. Audi Marin is different. I first worked with Nathan four years ago and he was smooth as butter. He gave me a great price from the start. No haggling necessary. In and out. This time around Solomon called me to start the process and Nathan finished it. Painless. Oh, did I mention that I live in Los Angeles? Yup, they re that much better that I m willing to drive 6 hours there and 6 hours back.

  Rish Shadra
3 months ago
I swung by the dealership to pick up a trunk liner I'd purchased online - Google had the hours wrong so I ended up showing up after the parts folks had left for the day. The woman working the front desk (I wish I'd gotten her name to thank her properly!) was extremely helpful and was able to get the part to me anyways. Great customer service, really friendly staff.

  James Gaffey
a month ago
Abraham was great with helping us get the car we wanted. He went above and beyond in making us comfortable and informed. Highly recommend!

  Ashley C.
2 months ago
We went to Audi Marin to look at a car and decided later that day that we wanted it. We arranged for a babysitter for the evening so we could go back to Marin (we live 50 min away) because Audi Marin promised they would hold it for us. When we arrived, they had us wait in an area for 20 minutes. It felt strange that it seemed the salesmen and managers were avoiding us. Lo and behold, they SOLD THE CAR to another couple but had us come in still just in case that deal didn t go through. Not only did we waste our time traveling to Marin, we had to arrange a babysitter last minute for no reason. They felt no remorse for the situation they made us go through (you can tell none of the salesmen actually have spouses or children).

  Jeff Snyder
2 months ago
We found our experience very satisfying which led to our purchasing a Q4 etron. We worked with Jesse and really drove him crazy. The financial adviser was very helpful and efficient! The advisors name was Emad he really came thru with great suggestions. Manny showed out on technical features. Still have to get more help with features of car. Amy was quite helpful and I m sure we ll need her assistance as time goes on! Thank you all!