ATS @ Neuhaus Service Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Gonzalez
5 months ago
For the last 10 years I have been a dealership only girl. Oil changes, tune-ups, major and minor services the whole nine yards. For all my loyalty to the dealership, when my car needed real work I was abandoned; I was told to buy a new engine or a new car at full price. A family friend told me about Neuhaus and after having gone there now with 2 separate vehicles for different major issues they have changed my entire outlook on customer service, automotive repair, and competency. With regard to their customer service, when I arrived I felt immediately taken care of, there was no unnecessary waiting, there was no red tape, and everyone was on top of their game doing what they do best. I really got the feeling that they were there for me...not the paycheck. I'm not a mechanical engineer, car repair is not my thing; what I do know is women tend to get ripped off, and I'm a woman. At the dealership, I felt I had to take their word at face value; if they told me something was wrong I had to believe them. Neuhaus on the other hand, provided regular updates on the progress, findings, and even sent me pictures to help me understand what they were talking about. An attendant telling me a bypass valve is corroded vs an attendant showing me a picture of a corroded bypass valve and telling me I might want to get that fixed are 2 different things entirely. The epitome of the Neuhaus experience, however, is Suzanne! She is amazing. Knowledgeable, honest, and unwavering in her due diligence to serving the customers. As a woman I am really happy I found a place with another woman with her experience, her expertise, and her desire to see the best outcome for her customers. Her level of competence is unmatched, not only in the automotive industry, but across the board. If you are looking for honest work at an honest price look no further.LADIES THIS IS YOUR SPOT, SUZANNE IS A ROCKSTAR! =)

  Andrew Hardardt
a year ago
I've known Jack and Co for well over 20 years. He is the most HONEST auto tech/repair person I've ever met, no exaggeration. He's also darn good and my father was a service tech so my comparison "bar" is very high. I have no hesitation recommending Neuhaus to anyone who needs reliable service for their foreign-made vehicle.Services: Transmission, Electrical repair, Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto brake repair, Engine repair, Vehicle Inspection, Transmission replacement, Wheel alignment, Brakes, Auto emissions testing, Air conditioning, Vehicle safety inspection, Auto maintenance, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto brake repair, Engine repair, Vehicle Inspection, Transmission replacement, Wheel alignment, Brakes, Auto emissions testing, Air conditioning, Vehicle safety inspection, Auto maintenance, Battery, Oil change

  David Adams
3 years ago
Moved last year after using Neuhaus Service for the three years I lived in San Rafael. In over 40 years of owning a car, this is one of THE BEST mechanic shops around. It came recommended from a friend who'd had his cars worked on here for years. Jack is honest, reasonable, and always had things done and ready when promised. I will miss being able to use this shop. If you want good, solid service at a great price, don't pass this up.

  D Boen
4 years ago
Jack was actually referred to me by a service tech at the Lexus Dealership. He solved my transmission issue with ease and very little expense. He has shown himself, to be honest, highly competent and a good value. Twice this year he has bailed me out of issues that could have been a much larger expense elsewhere. Every customer seems to know him and speaks with him like an old friend. The highest of recommendations.

  Emma Spilsbury
3 years ago
Jack is an honest, fair and all around great mechanic. He has been working on my car for 10+ years and I will never take my cars anywhere else. I moved to San Francisco and still come back to San Rafael for all my car needs. If you have a Japanese or domestic car, Neuhaus is your place.

  Kate Lynch
3 years ago
Jack is an amazing mechanic. My dad has been using his services for 5 years and now that I m driving he brought me to Neuhaus as well. The morning of my behind the wheel test we showed up exactly at 8 because the night before my headlight had gone out and we needed it changed right away. Jack took about 5 minutes to diagnose and solve the problem. He then refused any payment because it was a simple repair. But for me it meant the difference between taking my driving test and not. He sent us on our way with plenty of time to spare. I will never go anywhere else.Services: Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Brakes, Oil change

  Nystagmus 62
5 years ago
Neuhaus Service was recommended to me by a work colleague several years ago. Since then, my wife and I have been taking our two Subarus there for servicing and repairs (one is 20 years old) and have always been pleased with the quality of their work, as well as their honesty, reasonable pricing, and personal way of treating customers. They are unquestionably the best auto repair service I have ever used.

  Linda Varonin
6 years ago
Jack and his crew go the extra mile for your service. How wonderful it is to find an honest, capable shop that explains everything clearly and has fair prices. You are in good hands when you come here. Thank you so much for all your good work on our two cars!

  Linda Mertle
3 years ago
If I could give them a 10 I would jack is the best mechanic I have ever had. I highly recommend Neuhaus service he is honest reliable and knowledgeable in ever problem I have had with both of my Honda Accords over the last 25 years

  Noah Logan
6 years ago
Jack and his son are efficient and honest. This is a no-BS shop. We have been taking our Honda and Mazda here for 3+ years. Highly recommend.

  Gavan Wilhite
a year ago
Super friendly, easy service.They also went above and beyond to help me diagnose an issue from a video I took, even though it was for an issue they had to refer out to another shop!

  Jim Lynch
4 years ago
Best customer service I've experienced in many years, regardless of category -- medicine, food service, real estate, investments, hospitality, and, yes, car service. They are experts, honest/candid, fast, a phenomenal value, and, most importantly, focused on the long term, and word of mouth referrals. It shows.

  Colin Wallace
4 years ago
Jack was referred to me by a friend and I'm very lucky to have found him.! he is extremely reasonable price wise quick friendly thorough and I couldn't be happier. I highly recommend this shop

  Ryan McEvoy
7 years ago
Only mechanic I've had. Hopefully the only mechanic I'll ever have. Unmatched customer service and automotive expertise. I've lived hours away at times and still brought my vehicle here. It's worth the drive from anywhere.

  J Z
7 years ago
This has got to be one of the nicest auto garages I've ever been to. Honest! Very nice and very good service/work. Family owned and operated. I would not go anywhere else.

  Ernesto Diaz
2 years ago
Service is impeccable, work is fantastic, they are organized, efficient and trustworthy. I do not think of going anywhere else for the work in our cars.

  Micao Penaflor
4 years ago
Serviced my 2002 Honda Accord for years here and always got quality service and a fair and upfront price.

  Linda Ludwig
4 years ago
Jack Neuhaus has become my mechanic! He does a great job on my car and at the best price.

  Erik Hansen
5 years ago
It is hard to find a good, honest, reliable mechanic, but Jack is all of the above and more...

  steve devaux
a year ago
Great service. Trusted mechanics. Friendly people.

  Monique Atkins (Mrs.Pinky)
6 years ago
Very honest respectable and considerate and on time and intake you if they have time right then in their great place to go to

  stacy and vince clark
3 years ago
Great place, always great service. Reasonable and won't over sell you on anything.

  Nancylee Valerga
4 years ago
Always great service. An honest mechanic!

  Kyle Marek
5 years ago
Unreal service, staff went above and beyond to help me out will be back and reccomened to all . Thanks again !

  Roger C
4 years ago
Friendly, Knowledgeable, Honest. Wanting to help everyone and solve any problem.

  Tim Bowman
a year ago
Helpful, qualified, and honest

  Garrett Plante
3 years ago
Excellent and honest service!