O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angel Gabriel Loya
a year ago
Friendly customer service, very attentive to your needs, it opens up early at 7:30am, and closes late at 9:00pm. Also it stocks cell phone cables and chargers with a 5 yr warranty. Centrally located in San Mateo, CA, in the crossroads of 3rd street and S. Norfolk St, easy access off 101 Hwy at 3rd street exit, in the Shoreview Shopping Center, it's a small shopping center shelves well stocked, not very crowded, easy in and out within 10 minutes, and back out on the road again, if you're close-by it's highly recommended

  Jaian Jimenez
a month ago
These guys helped me out a lot with figuring out a warranty for a battery. Very cool guys.

  Chris S.
6 months ago
I am giving 2 stars because the 2nd associate was able to ring me up and get me out of there finally. So I came in looking for some coolant for my company vehicle and some special oil for our gradall. The 1st young associate was attentive and helpful at first. He assisted and helped me answer some questions. But when it came time to ring up, he could not pull up our company account through the computer. He gave some sass saying we had to transfer our account over to his store and create a whole new account to complete the transaction. At this point I am in the store too long and on and off the phone with my boss and shop guy who insisted they purchased at this store previously with no problems. So I am outside on the phone and the associate disappears. While waiting for him to come back, the 2nd associate was able to pull up our account with ease and ring me up with no hassle. The 1st associate finally comes out and I ask him "hey your buddy was able to pull up our account and ring me up. Why couldn't you?" He simply shrugged and started mumbling some mumbo-jumbo as I walked out of the store. I felt he just wanted to waste my time on a busy Friday. Very frustrating especially when they are supposed to be the experts and help people out. So not cool and not a good way to start a Friday that's for sure.

  Kevin Brown
a year ago
The bestest best auto parts store in the whole wide world! The top radiator hose on my beater 3rd car, a 1990 Honda Accord, blew out/ruptured/exploded on the way to bring my son to hockey practice tonight at the nearby rink. Home Depot, within walking distance, didn't have anything close to being appropriate. This O'Reilly's did, by Uber. They had the actual part I needed. For a car more than 30 years old. Hallelujah! They even had two different kinds, I had a choice! Dang. So I got one, got a screwdriver for the hose clamps, and the guy there helped me with that too, awesome service guy, and I was all set! Uber'ed back to the rink, swapped hoses in no time, and made our way back home after my son was done. By the way, my real car is a 2001 Mustang Bullitt, and my wife of course, has a newer and more expensive Macan S. So I know cars. Awesome awesome auto parts store, and I could tell that the service guy there was genuinely happy he could help me. Two thumbs up!

  Tami Healey
8 months ago
I'm always needing a last minute part. Only reason I can't give it a five star is the motorcycle batteries I buy are pretty much shot in about a year ish. BUT, I always get attentive service , and when all the auto parts stores were closed one night, I unexpectedly decided, as a last resort, to look for a nut for my bike flange absolutely knowing they wouldn't carry just nuts, BUT THERE THEY WERE! And I needed them so desperately that night to get my bike home. So thanks O'Reilly for stocking those hidden gems.

  sonia gonzalez
2 months ago
This store has the best customer service, hands-down! Armando went above and beyond to help me with my New car battery! Thank you Armando and the store for providing such great service!

  Pete Romfh
a year ago
If they don't have it, or can't get it, my cars don't really need it! Friendly, knowledgeble, and helpful people as well. I'd never heard of an "Automagic Do-it-all" tool I'm sure they have them on hand if I need it. =;)

  Mari
a year ago
Eirik was super helpful around lunch time today as me and my husband needed to scan the car after the engine light came on! Another bigger guy who works there was not this helpful the last time we came to check in about parts for our other car.

  Richard Pico
4 years ago
several months ago there was a conflagration to the rear of the business, with loud combustible explosions, causing the store to close. establishment remains closed as of today, Friday, 051019 @ 1324.

  Fzrico
7 years ago
Super knowledgeable assistant manager Rausch helped me and my Pops out. I was ready to dump 300 bucks and after some quick investigating all I needed was a fresh battery. We live in an inpatient world so it's refreshing to get some honest service. I found my store.

  Desmond Carnegie
5 years ago
This location is no longer open. There s a notice on the door that says it has been shut down by the city because it is unsafe to occupy\condemned.

  Blake Esqueda
3 years ago
The store is in a very convenient location, and has a very good costumer service. The prices are reasonable and this O'Riley location always has what I'm looking for when I get in to a car issue. I recommend going here if you want a stress free shipping experience

  Miguel Mercado
2 years ago
I visitd this store last Monday to get a new battery, Jaime helped me, gave me a excellent service even help me install the battery.Very friendly and helpful staff!

  Paula Moreira
6 years ago
Walked in, gave a part to the desk and He had it in my hands within 4 mins. Checkout equally fast. Great employees and customer service whether you call for info OR go into store. Thanks for great service!

  David G
5 years ago
Clerk was pleasant. They accepted my return that I bought at a different oreillys. Warned me that I wouldn't get a core return credit for the motorcycle battery I wanted them to recycle.

  Scio Vitea
a year ago
Minimum effort and customer service provided at this location. Staff were not interested in helping me but did sell me parts.

  Lauren Barker
a year ago
Armando was amazing with helping my partner and I getting the parts we needed! Excellent service and very helpful.

  mauricio solorio
2 years ago
Jaime is a bad guy very negative and never helpful always mad and rude and can never help. Bad customer service from him all the other people were helpful besides Jaime

  Fernando Seminario
6 years ago
They dont accept oil filters and only accept oil which is bizarre to me. The cal recycle and the orielly website clearly state they accept oil filters so not a happy camper since I wasted my time.

  Lisa Bastian
3 years ago
The shop is well stocked and pleasant enough except for the employee who was ranting outside as we left about the Covid numbers being bulls**t and that he should not have to wear a mask.

  David Hernandez
a year ago
Battery installed was great and the service was even better

  Paloma Salazar
2 years ago
First time and they were so helpful and I was able to get what I need it

  Sweet Tooth
3 years ago
Excellent customer service from Jeremy and Cesar. Thank you for your help with getting the right car battery for us!

  Gloria Borrego
2 years ago
Jeremy was very helpful, every time I go the service is excellent!

  Juan Sotelo
5 years ago
Customer service is good always find what I need quick convenient highly recommend

  Chris Chow
6 years ago
Being put on hold for 10 plus minutes and not getting a call back on a part that was promised by the worker is a great reason to buy from Amazon!!!!!

  211 MOB
4 years ago
It burnt down 3 years ago and still looks like the pic. Big green fence around and char marks all over

  Duane Stalley
3 years ago
The guys who are running this place really want to take care of needs,thanks again Boys!

  Jose Ruiz
5 years ago
I like o' Reilly auto parts had good price and auto parts is magical and became a racers

  Jonathan Garcia
a year ago
Store closes too early before their posted store hours