CARSTAR Chilton Auto Body San Mateo

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jack Fitzgerald
a month ago
Taking your car in for repairs is never an experience that you would assume would be pleasant. However, the team at Chilton did a fantastic job with making my experience painless and easy. Lester and Jasmin made me feel like they really cared about my experience and Lester shared his wealth of knowledge in the industry, even sharing with me the exact steps they would take to return my vehicle to its original state. They touched base with me throughout the process, providing regular updates, which was very nice. They made me feel like a part of the family. On the day I picked up my vehicle, it looked stunning and I m glad I chose a highly reputable shop. I would absolutely recommend that anyone bring their vehicles to this shop. Everything is done above board. Highly recommend Chilton San Mateo

  Valerie Mateo
3 months ago
Lester and Jasmine were both amazing throughout the whole process of getting my vehicle repaired after a hit-and-run incident! They both communicated professionally and timely.My rear left door needed to be replaced, along with some panels, and then everything painted. The whole process took about 6 business days! I was very impressed with how quickly it was done!Upon pick-up my vehicle looked great! Lester explained everything that was done. They even detailed it!Also, they partner with some insurance companies so you don t have to deal with the paperwork they talk to each other directly.Overall, the best vehicle repair experience I ve ever had! Bring your vehicle here! Lester and Jasmine (and everyone else) will take care of you!

  Althea Avice de Guzman
4 months ago
Best car vendor experience I ve ever had. Grateful insurance company has them as preferred service provider. All communication from initial review, updates in between, and final release were professional but alsoCompassionate. They ve got a great group of people over there, like Lester! Awesome customer service. My car has not looked this new since I first bought it!

  Sheila Briggs Scafine
a month ago
FABULOUS local shop with trusted experts! Recommend if you want the best work on you car to trust San Mateo Chilton - Lester is the best!

  Mike Koontz
3 months ago
This is the only place to do business with when you have to have the best available service, quality, and workmanship.I experienced no delays on a job even at end of year holiday time. No games and very up front on giving professional service one would expect from a national brand.Great overall experience that is rare when getting a vehicle fixed.

  Yas Yasmeen
2 months ago
Took my car in after getting rear ended and Carstar did a great job. Lester went above and beyond, he was very professional and easy to work with. I m happy with my service.

  Jasmine Walk-Gayon
3 months ago
Staff is knowledgeable and attentive. They made a difficult situation a whole lot easier to deal with. Lester explained the process of repairs where I could understand what was happening and I felt confident my car would look its best. Thanks a lot Carstar Chilton in San Mateo!!

  Phil Thrappas
3 months ago
This Chilton auto body shop was like no other. The facility was clean and well kept, but more importantly the people. Chester and his staff were very professionally and went above & beyond. I had a tight turnaround with my car so they kept me up to date on the process the whole time.

  Mark Keller
6 months ago
Repair is sloppy, paint has dust pieces in it. There are also these white drip marks in another part of the body which are not coming off. I m guessing that a chemical agent was left on it.See for yourself, I attached a picture!My hood was put on in a slanted way.However; communication is the worst I've ever seen. Cancelled on pickup an hour before multiple times, with no explanation.Didn't bother to call about something that I specifically asked them to do because they assumed that it was too expensive.Edit: The issues were later remedied by the team, but I m going to leave the original review up here for you to decide.

  Boris Clemente
a month ago
Lester at Chilton auto body was amazing to work with! Everything was seamless, and communication was spot on from the very beginning. These guys are super professional and transparent with their work.

  Ellie Mastin
a month ago
These guys are amazing and do great work at CARSTAR Chilton. They kelp me updated with the progress and the timeline. I didn t have to call once. If anyone asks me for a referral to an auto shop, I ll be sending them here.

  Ayla Masters
5 months ago
I would give them 10 stars out of 5 if possible. I had to do a minor body repair.Lester was amazing and very professional, fast, and communicative. They completed the job very quickly and went above and beyond my expectations. The car looked brand new.I highly recommend this place to anyone looking for a professional and friendly car body shop.Services: Painting, Body & Trim

  GLORIA
5 months ago
I took my Lexus 2019 UX200 to Chilton in San Mateo. I am glad I chose this place. They are very professional and friendly. The repairs were done to my satisfaction. I recommend Chilton San Mateo to anyone who needs to do any kind of repairs in their automobile. They are the best. Keep your good work guys

  Sarah Workman
4 months ago
Friendly, helpful service. Quick turnaround time! Lester found the part we needed in two days and took care of the repair in one day! Couldn t have been easier. This will be our exclusive shop moving forward.Service: Body & TrimService: Body & Trim

  Alma Barrera
5 months ago
From starting to finish everything worked out fine and perfect. The way Lester handled my claim. And the turn around time and the outcome was great. Super friendly and professional. Loved everything about this shop. Thank you to everyone that worked on my Highlander.

  Catherine
3 months ago
Really happy with the customer service. I missed having my car but everything was done in a timely manner. Happy the insurance company is working with them. Thanks for helping me with my car!!

  Jay Crom
2 months ago
My F150 LIghtning needed a replacement on Portal cover-Lester researched the issue, got the part and quickly installed-these guys are the best- and it was a non insurance job-price was great.

  Cesar Sommer
2 months ago
CARSTAR Chilton Auto Body exceeded my expectations. Great service, smooth process, good communication throughout and flexibility to drop off and pick up the car. Thank you Lester and Team!

  Francine Mills
5 months ago
Chilton is very professionally run, efficient, organized and they communicate status well! They do a great job. I've used them twice. It's the only shop I will use.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Marlyse Fuller
3 months ago
Best body shop in the area. Wonderful service, warm welcome. It s not often that you can deal with such cordial people! 5 stars and more!!

  Nancy Anderson
4 months ago
Friendly, fabulous customer service from beginning to end. Provided excellent communication throughout the repair process. Have used before and would use again.

  Melvin Mallari
a month ago
Car star went above and beyond servicing my and communicating updates. The staff was incredibly friendly and attentive.

  Molly D.
3 months ago
Fantastic Customer Service! My experience with Chilton was so stress free and I would happily go back for future repairs.

  Ziomara Ochoa
2 months ago
Always a positive experience!! Very professional, great communication, and completed the job earlier than expected. They always do a good job!

  Diana Weng
9 months ago
Thank you for taking such excellent care of my car! Love your friendliness and efficiency. I appreciate how communicative you were in helping me through the process of replacing my bummer after an accident. You were so kind to clean my car despite the hundreds of dead bugs and pollen all over it. You made life so much easier by allowing me to leave the rental vehicle with you. You are the best, Lester! Will be back and will refer you to others! Diana W.

  Cynthia Drechsler
6 months ago
This group was great to work with, from scheduling with Jasmine, to thorough explanations from Les - great representation of the Chilton brand and excellent customer service to match their work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  V Lynn
2 months ago
Great staff and great work. Car looks brand new again. Put a fresh coat of wax too.

  Betina Wood
10 months ago
Impeccable customer service and communication. Excellent quality of work. Was able to pick my car up one day early. Chilton coordinated the rental car with Enterprise. I did not have to do anything!!!! I would recommend Chilton to everyone.Service: Body & TrimService: Body & Trim

  Jay Patel
10 months ago
My car had a minor fender bender requiring significant paint work or possibly replacement of the entire fender. The staff at Chilton were able to reduce my cost significantly as I going out of pocket for the damage. They were really honest and responsive to work with. A special shout out the manager Lester (hope I got the spelling correct) who was really friendly and worked hard to reduce the cost. I would definitely go with them again!Services: Painting, Body & Trim

  Cindi Rosse
10 months ago
Usually, getting a car repaired, after vandalism is a very unpleasant experience. However the wonderful professionalism and courtesy shown by Lester and his incredible staff, including Carlos with a warm, welcome and Franco, making my Toyota RAV4 look like new, was extraordinary and greatly appreciated by me. Thank you so much for excellent customer service.