Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julie Taeko
8 months ago
We ve been twice now and have received above par service each time. You do have to wait as it s popular but the front desk staff are always friendly and try to help us save money. Greatly appreciated!

  Brandon Morton
3 weeks ago
Scam shop. My wife took her car in for a brake inspection. The shop called my wife to say all 4 needed replaced, and they were disc brakes all around, and the rotors were all shot beyond repair, so the cost would be over $1000. Over speakerphone, I said that's not right, because the rear has drum brakes, and they're relatively new. They suggested we come in to discuss, so we did. Once there, they corrected the quote after confirming that the rear has drum brakes, but they still needed to be replaced. I asked to see the brakes while they had the car on the lift. They were happy to show me, and continued claiming they were all bad. I told them the front looks shot but the rear looks perfectly fine to me, and they looked closer and reluctantly agreed, then had a mechanic confirm. We took the car to a different shop, where we received honest service.

  Ky Faubion
3 days ago
Started out good then got a little bit of a high quote. 400 dollars to put two front tires on an old Toyota pickup shouldn't cost more than 150. They'll def try to run you like a fool if you let them.

  Michelle Molina
a month ago
Really bad service! I took bran new tires over to this location and purchased 4 trailer rims and wanted the tires mounted to the rims I just purchased. It took 2 -1/2 hours to mount them. Mind you they don t have to remove no tires or put them on the vehicle, they were trailer tires I needed mounted and put into the bed of my truck to take home and I ll mount them onto my trailer. When they finished up with my tires I couldn t get anyone to load them into the l back of my truck! One employee was told to do so but he didn t do so I waited! I asked a different employee if he could help me out and load them for me but he just told me that he s busy!! Shame on you big o tires Very very bad service!

  Pat Arcangel
3 months ago
Shop in San Mateo California goes Above and Beyond EXCELLENCE in Service.San Mateo Big O Tires is the place to get the best quality, affordability and exceptional service. They were able to Order 4 Tires in my size and honored the Sale price with a Deposit prior to the Sales ending as well as setup an appointment for installation after they would arrive. It was the best experience. I recommend this shop.Originally I chose Big O Tires in San Francisco but they were out of stock for my size tires, and they would not order 4 with the Sale price.

  paul griego
2 months ago
Wonderful shop great customer service. They took great care of my Nefew. As well as me. Best prices I found.

  Eion Lys
3 months ago
We got to the store without an appointment, and they were able to serve us immediately. Excellent support from Stephanie and Justin. Very friendly and knowledgeable, and great work done quickly. Recommended!

  Attah Kwasi
2 months ago
As a rideshare driver constantly on the road and regularly in need of new tires, or tire repair, I could not find any place in the Bay Area where the staff was so accommodating and friendly. As busy as they are, which often makes things a bit slow, they always try their best to help and work with you. I definitely recommend them for all your tire needs. Thanks for the great service guys, much appreciated

  Santoshi Arcangel
3 months ago
So happy I found this location in San Mateo. The service representative went above and beyond to help me preorder all 4 Tires. Set an appointment on my most convenient availability and I was able to wait for the installation to be completed. Less than 2 hours and I was back on the road to get my car wash

  Kaladin Catblessed
3 weeks ago
Quick, efficient, and kind!Stopped in here to get a tire repaired, and the store manager Alonzo and one of the mechanics very graciously and quickly fixed my tire. Their kindness made my day!Thank you Alonzo!

  Long LT DRIVING SCHOOL LLT Truong
2 months ago
It was quick and easy. Alonzo was very helpful and he his products. I was in and out within 3 hours; not bad for someone who just showed up.

  Bill Demeter
6 months ago
Customer service is hit and miss.Chaotic and disorganized.Won't be back!Came in and discussed an issue my truck was having, with Alonzo. He said he wanted to discuss the issue with his head mechanic who wasn't there that day. He impressed me, so I returned the next day to have the radiator flushed, and see what the mechanic said about the issue.This time Esther C. was behind the counter. Dealing with her was about as pleasant as receiving a traffic ticket, complete with her asking to see my ID!I asked her why she needed my ID. She mumbled "It's just easier.". Turns out she wanted to transfer my personal information from my driver's license to her form. I provided the information verbally, as I've done with every other business in the past.When I returned to pick up the truck, they couldn't find my paperwork. When she finally found it, she spent several minutes typing information in the computer. I finally said: "It was a simple service, what could you possibly be typing"?She responded: "I need to enter this stuff." (stating the obvious, and not answering my question!).I was pushed for time, so I got in the truck and left. I later looked at the paperwork. The mechanic had noted several issues that he thought needed attention, most of which are to be expected for a truck with 200,000 miles on it. Most notably, he noted the tires were low on tread, and that one of them had a screw in the sidewall! Of course, Esther failed to mention any of this to me. She was too busy typing it into the form!I would think a tire shop would take the opportunity to discuss the matter, in hopes of selling tires, not to mention safety! They apparently are only worried about liability, hence, entering the data on the form.Ester seemed genuinely disinterested, and failed to smile once through the entire transaction. You don't have to smile Esther, but at least act like you're glad the customer is there!I crossed paths with Alonzo a couple of times, but he seemed to be busy socializing, and never acknowledged me. I could have approached him, but I was no longer impressed enough with the operation to have them deal with the larger issue.

  Ray Ray
2 years ago
Took it in at 8 am and didn t leave till after 5:30pm. Had to cancel my 3:30pm dentist appointment coz of that. Also gashed the outer edge of my rim where it meets the tire. Never coming to this branch again. I was the third customer when it opened, but was probably one of the last one out. The store closes at 6

  philweek3
5 months ago
Went to big O tires, because my four tires needed to be replaced. It was on the car for past six years. Customer service was on point Myles Howard helped me with getting a good tire. Will be back again for sure!

  Dean C. Smith
a year ago
Friday night, driving home from work, tire warning light goes on. Pull over to discover a very large screw embedded in the front tire and the sound of air leaking fast. Big O Tires in San Mateo is just down the road from my exit. I pull up after 6PM with a prayer. Prayers answered by Alonzo and Rodrigo! Fast and efficient, my flat was fixed! These guys are amazing and on a Friday night After 6PM! Best Service Ever!!!

  Neil Lundy
7 months ago
Excellent customer service from start to finish. They even found a blinker that was out and replaced it. They stayed two hours late to finish up my truck! Everything looks amazing and is working properly. Top-of-the-line knowledge and product availability. They replaced my engine filter and cabin filter. I highly recommend this shop to anyone who needs new tires and service needs.

  nichole pare
6 months ago
Actually an above and beyond experience at the location.Was given a great deal with a great warranty and outstanding customer service. Will be returning and recommending this location to others!Got a tire patched once and a set of 4 tires recently. Compared pricing in the area and best deal plus customer service.

  David Stariha
a month ago
This was my fourth trip. My first was a three star. This time they earned a five star. Just appreciate them so much. They just keep getting better! The rest of this review is about my second visit maybe the first visit also. They were not ready with the tire even tho I was two hours late, they did it in ten min. I ll take it! The rest of my review is from the first time ->A gentleman using the name Alonzo took my order, was orderly and professional. Even though my tire came in a little later than he d anticipated, his demeanor and attitude were such that I did not mind. However, a surly and blatantly rude employee (I didn t catch the name, had a tattoo on the forearm and Asian, a bit heavy set, shaved head I believe) who said let s just get this over with . He appeared annoyed with me; I d brought a chair to sit in while waiting in line. A few moments later I asked him what that was about let s just get this over with he became agitated and I don t remember what he said but it was something like just doing me job so I asked him if that was what he said to all patrons, he claimed to be uncomfortable with the question. I bet! As a first time user of Big O, I thought everything was fine, however this slime was allowed the freedom to talk to people like that; I ve been in customer service most of my career, and it sucks but you can t go around acting like that. Everyone else was great. Posters need updating. Waiting room was comfortable and enough space. Coulda offered some coffee maybe.

  Dustin Daenzer
2 months ago
This place was amazing. A guy named Miles helped me out, I was a stranded and broke veteran, and they took care of me free of charge. This place is run by good people . I m definitely going to give my business to them in the future as well

  Gina Filter
4 months ago
Super efficient and helpful! They were able to remove a nail from my tire and repair in less than 30 minutes. Highly recommend!

  Canal Conselho de Pastores de Curitiba
2 years ago
The company did a bad job on my car and what's worse, it left the oil cap open, filled the vehicle with oil and may have compromised the engine. The exchange was on Monday (04/27/21) and I only realized this on Saturday (05/01/21). Now what should I do ??? they lost the car keys and more.

  Makhan Mahal
6 months ago
You be the judge!!!!!, i had gotten a set of tired back in July 2019,@110K Miles took for flat and rotation, they said it was done, to find out the nail was in its place and the tires were not rotated. the manager was kind the next day he did all that.but I wasted my 5 hours. I took the vehicle for rotatation@ 138K after three hours to hear oh tires are too old. and they are still running fine 158K on 9/26/2023. Took for a flat repair, Myles said he cannot find my appointment, when i show my email confirmation then he find it, he would not even leave the desk to check the condition of the tires. I left the shop. Christina you were awesome to give details, I went the next Myles check the tires he said it is from 2018. where as they ordered it in July 2019, What a liar!!!!. I called to speak to manager, myles took the message , I am still waiting for the return call. I call few days back and held for 25+ minutes after Myles put me hold. then Tried to call but seems like went to VM and would hung up. Good Luck to all who go there.

  rodrigo rj
6 months ago
This is by far, the best place to take your car to have it serviced. Alonso is the store manager and he is extremely knowledgeable. Ulises is one of the senior mechanics, very knowledgeable as well. Just be patience because they can get busyAgain, thank you Big 0 team.Rodrigo Athayde

  Teresa MacLean
3 months ago
My husband went to get an estimate for a new tire bc of a nail. Lady there told him our tread was worn down on all our tires (she "used" a measurement tool which she showed him to read a 4). Our car less less than 2 y old, under 15000 miles. We took the car elsewhere and they measured each tire at a 7 - we were told no new tires needed for any aside from the original tire we needed to replace. I'd be wary of this place.

  Matthew Bridges
7 months ago
My third time coming here since I moved to the area. 5 stars all the way! Customer service is excellent no matter who I have talked to. Previously, I have gotten my tires at Costco. The customer service at the Foster City Costco is subpar to say the least, never have I experienced that bad of service, so I came to Big O. They are great! Got me a great tire, at a great price. I watched them work on my car, they handled my car s rims with care, took pride in their work and made sure I was safe and ready to go. Totally recommend!!!!

  natan usupov
4 months ago
Amazing experience with the staff ,I replaced 4 tires and they gave a fair price and professional service!!!definitely will come back and recommend this shop to all of my family and friends

  The Tourist Trip
3 weeks ago
I made an appointment. It was confirmed. I was told it would be an hour wait so I decided to grab lunch and come back. 1.5 hours later my car was still not moved into the shop. It appeared that techs were short handed but I was surprised that no action was taken by the office to deny or postpone my appointment. Long story short, after asking for 2 additional updates on my car, the front office kept stating it would be done in a few minutes. In total, I waited 3 hours and still no one had even begun to work on my car. The front desk was kind enough to offer a refund, but in the end I couldn't wait any longer and had to leave without any work being done on my car. Honestly, this seemed like just poor management given the techs had too many cars and not enough personnel.

  Sam
a year ago
Made an appointment for an oil change and when I showed up I waited 15 minutes before anyone acknowledged me. Then they said they were too busy and it would take til the end of the day (from 1 pm). I get that but come on at least send an email that you re not going to be able to keep the appointment.Oh and good luck trying to park.

  Michael Feng
4 months ago
I unexpectedly noticed a nail in my tire and dropped into Big-O. Fortunately they were available and fixed my issue within 2 hours. Special shout out to Myles Howard for the great service.

  matthew bridges
10 months ago
I am new to the area. Got a couple nails in my tire from the construction near my apartment. Not going to list any names because everyone at this location gets 5 stars!!! I worked with 3 reps in the front (they were super busy), each gave individual attention during interactions with myself and all others. Talked with a couple guys in the shop, equally as great. I was a late afternoon walk in customer, got it done and quick for how busy they were! Also, they gave me great food recommendations to go to while I waited. Love this location and WILL be back for future needs!!! Customer service here is top notch! Thank you!